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ADF document size mismatch service check
Action
Step 1
Make sure that the scanner paper size setting matches the source tray
paper size setting
Does the problem remain?
Step 2
Make sure that there is no document on the flatbed scanner when copying
from the ADF.
Does the problem remain?
Step 3
Enter the Configuration menu, and then select SIZE SENSING.
a
Make sure that Tray Sensing is set to Auto for the 500-sheet trays.
b
Make sure that the paper size settings for 2500-sheet tray and 3000-
sheet tray matches the supported paper size of the source tray.
c
Make sure that the correct paper size is set. The printer can only detect
one paper size at a time for the following:
•
Oficio/Folio Sensing
•
Statement/A5 Sensing
•
Executive/B5 Sensing
Does the problem remain?
Step 4
a
Enter the Diagnostics menu, and then navigate to:
SCANNER TESTS > Sensor Test
b
Manually toggle the following sensors:
•
Sensor (ADF paper width)
•
Sensor (ADF paper length 1)
•
Sensor (ADF paper length 2)
Does the sensor status change while toggling the sensors?
Step 5
a
Reseat the sensor cables.
b
Check the cables for damage, and replace if necessary.
Does the problem remain?
Step 6
Check the sensors for damage, and replace if necessary. See
tray section) removal" on page
Does the problem remain?
"Sensors (ADF
424.
Diagnostic information
182
Yes
No
Go to step 2.
The problem is solved.
Go to step 3.
The problem is solved.
Go to step 4.
The problem is solved.
Go to step 7.
Go to step 5.
Go to step 6.
The problem is solved.
Go to step 7.
The problem is solved.
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