Action
Step 4
Resolve the feed problem.
Note: If a transfer roller was replaced, then make sure that the
maintenance kit count is reset.
Does the problem remain?
Step 5
Replace the affected maintenance kit with a new supply unit.
Does the problem remain?
Printer hardware errors
111 errors
111 error messages
Error code Description
111.20
Printhead error (mirror motor lock) was detected
before the motor was turned on.
111.21
No printhead power (+5V) when the laser servo
started.
111.30
The printhead failed during power on tests.
111.31
Printhead error (no first HSYNC) was detected.
111.32
Printhead error (lost first HSYNC) was detected.
111.33
Printhead error (lost first HSYNC) was detected
during servo.
111.34
Printhead error (mirror motor lost lock) was
detected.
111.35
Printhead error (mirror motor no first lock) was
detected.
111.36
Printhead error (mirror motor never stabilized) was
detected.
111.41
Printhead NVRAM read failure occurred.
Action
See
page
Diagnostics and troubleshooting
129
Yes
Go to step 5.
Contact the next
level of support.
"Printhead error service check" on
130.
7018
No
The problem is
solved.
The problem is
solved.