Operator Panel Service Check; Usb Service Check; Network Service Check - Lexmark X500n Service Manual

7100-XXX

Operator panel service check

Step
1 Is the operator panel cable properly
connected to the op panel?
2 Is the op panel cable properly connected to
the RIP board connector J-PNL1?
3 Check the op panel cable continuity. Is there
continuity?
4 Check Voltages on J-PNL1, located on the
RIP card. Pin 1 voltage should measure 5V.
Is it correct?

USB service check

Step
1 Is the USB cable properly connected to the
MFP and host PC?
2 Try a different USB cable. Does this fix the
issue?
3 Connect a different device to the USB cable.
Did the host PC see the device?

Network service check

Step
1 Ping the MFP using the address on the MFP
op panel. Is it responding?
2 Is the ethernet cable properly connected to
the network card RJ-45 connector?
3 Check to see if DHCP is being used on the
network. Is DHCP used?
4 Does the MFP IP address match the ports
IP address on the driver?
5 Have the network admin try a new network
cable to the MFP. Did this fix the problem?
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Service Manual
Questions / actions
Questions / actions
Questions / actions
Yes
Go to step 2.
Go to step 3.
Go to step 4.
Replace the operator panel.
See "Operator panel
removal" on page 4-57.
Yes
Go to step 2.
Issue fixed.
Replace the RIP/system
board.See "System board
removal" on page 4-36.
Yes
Go to step 3
Go to step 3.
Go to step 4.
Go to step 5.
Problem resolved.
No
Properly connect the cable
to the op panel.
Properly connect the cable
to J-PNL1.
Replace the flatbed unit.
See "Flatbed assembly
removal" on page 4-49.
Replace the system board.
See "System board
removal" on page 4-36.
No
Properly connect the cable
at both ends.
Go to step 3.
There is an issue with the
host machine.
No
Go to step 2.
Properly connect the cable
to the RJ-45 jack.
Go to step 5.
Have the network admin
create a port on the host PC
matching the IP address on
the MFP. Assign the new
port to the driver.
Replace the system board.
See "System board
removal" on page 4-36.