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Proximus Forum Phone 516 User Manual

Forum 500 series; forum 5000 series
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Summary of Contents for Proximus Forum Phone 516

  • Page 1 Forum™ Forum™ 5000 Forum Phone 516 Forum Phone 526 Forum Phone 536 User Guide...
  • Page 2 Forum Phone 516, 526, 536 This User Guide will show you how to use your Forum Phone 516, Forum Phone 526 or Forum Phone 536 and answer all your major questions.

  • Page 3: Table Of Contents

    Contents Forum Phone 516/526/536 System Telephones ..7 Using Your Telephone......... . 8 Safety Precautions.
  • Page 4 Deleting Lists ........... . . 27 Entering Text .
  • Page 5 Making External/Internal Calls ....... .56 Manual or Automatic Line Seizure ....... . . 56 Making an External Call .
  • Page 6 Speed-Dialling ........... . 87 Add Phone Numbers to Telephone Book from Lists or during a Call .
  • Page 7 Shortcut Menus ..........130 MenuCard “Info”...

  • Page 9: Forum Phone 516/526/536 System Telephones

    The Forum Phone 516 offers the most functions of these two telephones with the following exceptions: the Forum Phone 516 has just one trunk key available (please refer to page 14) and the “Hot Desking” feature is not supported (please refer to page 91). The...

  • Page 10: Using Your Telephone

    Do not open the telephone or the connected accessories, as this could lead to you touching live parts. Note: Repairs must only be carried out by authorised Proximus service personnel. ● Keep fluids and chemicals away from the telephone and its accessories.

  • Page 11: Installation Site

    Simply wipe your telephone with an antistatic or slightly damp cloth. Never use a dry cloth or a cleaning agent. Attaching the Pedestals and Adjusting the Inclination A B C D Forum Phone 516 Forum Phone 526 / Forum Phone 536 Forum Phone 516/526/536 System Telephones...

  • Page 12: Wall Mounting

    To mount your telephone to the wall, drill two holes at 119 mm distance apart. Insert 6 mm screws in the holes. Make sure their heads protrude 2.5 to 3 mm from the wall and mount the telephone onto the screws. Forum Phone 516/526/536 System Telephones...

  • Page 13: Key Assignments

    Forum Phone PQRS WXYZ – Dial keypad Plus/minus key Enquiry key C-key Headset key MenuCard key Disconnect key ABC key Muting key Redial key Hands-free/open-listening key Info key Key assignment on the Forum Phone 516 Forum Phone 516/526/536 System Telephones...
  • Page 14 Forum Phone PQRS WXYZ – Dial keypad Plus/minus key Enquiry key C-key Headset key MenuCard key Disconnect key ABC key Muting key Redial key Hands-free/open-listening key Info key Key assignment on the Forum Phone 526 Forum Phone 516/526/536 System Telephones...
  • Page 15 Forum Phone PQRS WXYZ – Dial keypad Plus/minus key Enquiry key C-key Headset key MenuCard key Disconnect key ABC key Muting key Redial key Hands-free/open-listening key Info key Key assignment on the Forum Phone 536 Forum Phone 516/526/536 System Telephones...

  • Page 16: Dial Keypad With Abc Assignment

    Telephony > Ports > Upn menu. The assigned internal call number is automatically allocated to the trunk key (call key 1). ● The assignment to external call numbers takes place in the Configurator, Telephony > Call distribution menu. Forum Phone 516/526/536 System Telephones...

  • Page 17: Programmable Keys

    Note: Only call key 1 can be configured as a trunk key on the Forum Phone 516 system phone (please refer to page 14). The system administrator can also assign the programmable keys as call keys for team functions. Information on the use of team functions can be found in the chapter Team Functions starting on page 94.

  • Page 18: Redial Key

    (for example, an entry in the call list) will be deleted. ● Long key press: A complete entry or an entire list (for example, the call list) will be deleted. Forum Phone 516/526/536 System Telephones...

  • Page 19: Info Key

    You are making a call via the handset Keep the key depressed and replace and wish to switch to hands-free the handset. Then release the hands- mode. free/open-listening key. You can continue the call in hands-free mode. Forum Phone 516/526/536 System Telephones...

  • Page 20: Muting Key

    It sets the contrast of the display when the telephone is in the idle state. ● It switches features on/off quickly. ● It changes the volume of the ringer tone and the melody in the 4 Phone settings MenuCard. Forum Phone 516/526/536 System Telephones...

  • Page 21: Esc Key

    “Central Settings” starting on page 129). If your user group authorisation changes according to the time group, then it is possible that the interface lock of your telephone will be cancelled. Please consult your system administrator if you have any questions about your authorisations. Forum Phone 516/526/536 System Telephones...

  • Page 22: Labelling The Keys

    Labelling the Keys Label strip The five keys above the display on the Forum Phone 516 and on the Forum Phone 526 can be assigned with destinations or functions (features) or programmed as call keys. (The programming as call keys isn’t possible on the Forum Phone 516, see also page 15.) The programming/assignment does not...

  • Page 23: Display And Menucards

    Using the arrow key scroll to the desired setting. Confirm the setting with the OK key. In the Main menu you can use the 4 Phone settings MenuCard to change the language (see page 118). Forum Phone 516/526/536 System Telephones...

  • Page 24: Info Line(S)

    Assign the user name in the Configurator, User manager > User menu. Configure the display of the date in the info line of the Forum Phone 516 / Forum Phone 526 system telephones in the Configurator, Telephony >...

  • Page 25: Key Lines

    The display next to the keys is assigned to them on a line-by-line basis. Depending on the type of key, the following display texts are shown. On the Forum Phone 516 the display always shows the active line. Note: The call and seizure states are identified by additional symbols on the call keys.

  • Page 26: Menucard Display

    All the features of your telephone and the system are controlled via display windows like the ones on your PC. These display windows look like index cards and are called MenuCards. On the Forum Phone 516 the display shows the active line of the MenuCard.
  • Page 27 Depending on the feature, it is now executed and you can exit the MenuCard, or additional setting windows are displayed. Escape key, This cancels your selection/entry without making any short press changes and takes you back to the next highest branch of the menu tree. Forum Phone 516/526/536 System Telephones...

  • Page 28: Setting Windows And Their Characteristics, Toggling

    In an input line (e. g. for a call number) you can make entries/changes straight away. The cursor indicates the position at which the input or deletion is made. If numerical inputs are longer than the display field, the digits disappear off the display to the left. Forum Phone 516/526/536 System Telephones...

  • Page 29: Deleting Lists

    In input lines for text, the numerical keypad automatically switches to the entry of letters. You can enter the following characters by repeatedly pressing the number keys: Characters 1?!, .: ;“’ ABC2ÄÅÀÁÂÃÆÇ DEF3ÈÉÊË(Euro sign) GHI4ÌÍÎÏ JKL5 MNO6ÑÖÒÓÔÕØ PQRS7ß TUV8ÜÙÚÛ WXYZ9 0¬(space)@$& *-+=~<>^% #(){}[]/\ Forum Phone 516/526/536 System Telephones...

  • Page 30: Automatic Exit

    Telephoning starting on page 36). ● If you press a key that invokes a MenuCard other than the one displayed. All inputs that have been saved in the MenuCards remain intact when you exit the menu. Forum Phone 516/526/536 System Telephones...

  • Page 31: Key Extensions

    – 3 keys with LED indi- cator to shift levels; enables programming of 60 storage locations on each key extension – Labelling of the keys over the display; each key is assigned to a display line Forum Phone 516/526/536 System Telephones...

  • Page 32: Operating The Key Extension Keys

    Keypad Display FP 536. There are a total of 60 storage locations available on 20 keys. To toggle between the levels, use the level keys on the lower left. The illuminated LEDs next to the key indicates that the level is activated. In the Forum Phone 516/526/536 System Telephones...

  • Page 33: Labelling A Key On The Key Extension

    (see page 118). Situation: Operation: Result: You receive a call. Press the headset You telephone with the headset (LED of the is illuminated). press the call key Forum Phone 516/526/536 System Telephones...
  • Page 34 (the of the key is off); handset is on-hook, LED you continue the call of the key over the headset (LED illuminated); you want of the key to switch to the headset. illuminated). Forum Phone 516/526/536 System Telephones...
  • Page 35 The headset is switched over the headset, a (long key press). off (LED of the key second person listens in is off). on the call over the handset. You want to switch of the headset. Forum Phone 516/526/536 System Telephones...
  • Page 36 Press the headset The connection is ended over the headset, a (short key (LED of the key second person listens in press). off). on the call over the handset. You want to end the call. Forum Phone 516/526/536 System Telephones...
  • Page 37 Connected headsets must conform with the standard DIN EN 60 950-1, Point 6.2 (“Safety of information technology equipment including electrical business equipment”). Please contact your customer consultant if you require further information about the connectable headsets, adapters and adapter cables. Forum Phone 516/526/536 System Telephones...

  • Page 38: Telephoning

    In a hurry? A Brief Explanation of Important Functions Telephoning In a hurry? A Brief Explanation of Important Functions Please read this chapter in order to familiarise yourself with important telephone functions. It will only take you a few minutes. Talking on the Phone: Via the Call Key or the Handset Peters...

  • Page 39: Telephoning

    In a hurry? A Brief Explanation of Important Functions You press the info key. You conduct the following telephone call in the hands-free mode. Hands-free mode: The loudspeaker is turned on, you speak via the microphone in the handset while the handset remains placed in the telephone cradle.

  • Page 40: Redialling

    In a hurry? A Brief Explanation of Important Functions Calling internal parties Dial the internal call number. Calling with automatic line seizure (external without dialling code) Calling external parties Dial the external call number. Calling internal parties H * * Press the star key twice.

  • Page 41: Receiving Calls

    In a hurry? A Brief Explanation of Important Functions Redial a particular call number in the redial list Press the redial key. Use the arrow key to select the number. Pick up the handset. If a call number of the redial list is saved in the phone book and there are other call numbers (mobile call number, private number) saved in this phone book entry, use redial as follows: Press the redial key.

  • Page 42: Who Called

    In a hurry? A Brief Explanation of Important Functions Accepting a call Pick up the handset, conduct call. If you are already telephoning and receive another call Press the call key. The first caller will be placed on hold. You may now speak with the second caller.

  • Page 43: Querying/Toggling, Transferring

    In a hurry? A Brief Explanation of Important Functions Calling a caller back To call a caller on the call list: Press the MenuCard key (long press). Press the OK key (1 Calls is selected). Press the OK key (1 Call lists is selected). Press the OK key (1 Missed calls is selected).
  • Page 44 In a hurry? A Brief Explanation of Important Functions You may switch back and forth between calls, speaking alternatively with both callers. To alternate between callers (to toggle): Press the R-key (repeat to toggle). To end query Press the disconnect key. Press the R-key.
  • Page 45 In a hurry? A Brief Explanation of Important Functions Transferring a call to an external subscriber (transfer call) You may also transfer calls to an external subscriber. The system administrator must provide you with the corresponding authorisation to do this, otherwise you will not be able to transfer calls in this way. Press the R-key.

  • Page 46: Audio: Muting, Open-Listening, Adjusting Telephone Volume

    In a hurry? A Brief Explanation of Important Functions Audio: Muting, Open-Listening, Adjusting Telephone Volume Muting While using the phone, you may switch off the microphone if you wish. The person you are speaking with will not be able to hear you: Press the muting key.

  • Page 47: General Functions

    General Functions General Functions Assignment of Internal and External Call Numbers Your telephone’s internal number is assigned when the system administrator configures the Forum 500 / Forum 5000 communications system. The call number is linked to the call key of your telephone, which means you receive calls on this key.

  • Page 48: Calls In The Call Waiting Queue

    General Functions First call LED flashes rapidly bell is displayed Further call LED flashes rapidly bell is displayed Key seized LED on arrow is displayed Call held LED flashes slowly arrow is displayed Team member’s key is seized LED on handset and team key text are displayed Calls in the Call Waiting Queue...

  • Page 49: Accepting A Call During Automatic Dialling

    General Functions configurator with the Beep for calls in call queue option (menu: Telephony > Devices > System phones). If there are calls in the queue, the level indicator appears at the beginning of the second line of the Forum Phone 536 display. If several call numbers with call waiting queues are configured for your telephone, the total number of entries appears.

  • Page 50: Muting

    General Functions Note: An initiated automatic dialling is automatically terminated after 60 seconds if no further entries are made. Block dialling and headset operation It is useful to activate the “block dialling” feature when using a headset (if you have activated this via the MenuCard 4 Phone settings, see page 118). The call number entered will only be dialled once you have pressed the headset Once block dialling has been activated and the headset switched on, the phone immediately switches over to headset operation and the call number is...

  • Page 51: Call-Charge Display, Duration Display

    General Functions Call-charge Display, Duration Display If your network operator transmits call-charge information, and if you have dialled an external number yourself, you will see the current amount of the charge in the info line during or at the end of a call. The menu item 6 Charge settings in the 4 Phone settings MenuCard lets you deactivate this or switch to the duration display (see also MenuCard “Phone Settings”...

  • Page 52: Redialling

    General Functions Redialling Pressing the redial key displays a MenuCard containing the last numbers dialled (with the most recent entry at the top). If a call number is also stored in your system’s telephone book, you will see the name as well. Dialling a call number Select the entry (phone number or name) and lift the handset.

  • Page 53: Hands-Free Mode, Open-Listening Mode

    General Functions Hands-free Mode, Open-listening Mode In hands-free mode, the handset stays on the hook. You hear the caller over the loudspeaker and speak through the microphone of the handset (although it is on the hook). Open-listening involves both, hearing the caller via handset as well as over the loudspeaker, so that other people present can listen in.

  • Page 54: Dtmf Postdial/Vf Signalling

    General Functions DTMF Postdial/VF Signalling Depending on the system’s configuration, your telephone is automatically set to VF (voice frequency) signalling in the connection state. You can use this, for example, to query an answering machine or a voice mailbox. Consult your system administrator if you have questions concerning this function.

  • Page 55: Transmission Of Call Numbers

    General Functions This is only necessary if LCR has been configured for you in the Forum 500 / Forum 5000. Consult your system administrator about this. Note: Baby call and external call forwarding are not automatically switched via preferred connections. In this case, if the network operator you wish to use is not the default operator, you can key in the appropriate operator’s code digits before entering the call number.

  • Page 56: Menucards Before And During A Call

    General Functions is listed in the Forum 500 / Forum 5000 telephone book, this local entry is displayed in preference. “CLIR” feature “CLIR” is an abbreviation for “Calling Line Identification Restriction”. Before dialling a call number, you can decide from case to case if you wish to prevent your call number from being displayed to the called subscriber.

  • Page 57: Menucard "Selection" In The Idle State

    General Functions MenuCard “Selection” in the Idle State Briefly press the MenuCard key (this also works if you have already lifted the handset), then select the following from the Selection MenuCard … Unpark call: Consecutively unparks one or more connections which you have previously parked, for instance to make enquiries or forward calls (see MenuCard “Conversation”...

  • Page 58: Making External/Internal Calls

    Making External/Internal Calls Notes: Note a call number and a name or dial a noted call number. Suppress number: For the following (external or internal) call, your call number will not be shown to the subscriber. This menu item is dependent on the system settings.

  • Page 59: Making An External Call

    Making External/Internal Calls ● Immediate external line seizure is set in the user group by means of the Immediate external line seizure authorisation (in the Configurator, menu User manager > User groups). Making an External Call With automatic line seizure Lift the handset (your call key is seized).

  • Page 60: Making An Internal Call

    Making External/Internal Calls Making an Internal Call With automatic line seizure Lift the handset (your call key is seized). and/or Press the particular call key (hands-free mode). and/or Press the headset key (headset operation requires that the headset is switched on, see page 118). Press the star key twice.

  • Page 61: Using Destination Keys To Make Calls

    Making External/Internal Calls Using Destination Keys to Make Calls You can save call numbers to programmable keys. To dial, simply press the destination key. Then you pick up the handset or press the desired call key, hands-free/open-listening key or headset key. Your call key is seized.

  • Page 62: Using Routes To Make Calls

    Making External/Internal Calls Using Routes to Make Calls Enter the routing code and dial the call number. For enquiry calls: G R Z Enter the routing code and dial the call number. The Forum 500 / Forum 5000 sets up calls to the desired subscribers either automatically or via specific routes.

  • Page 63: Ending Calls

    Making External/Internal Calls If all lines in the bundle or the route are busy, the LED on the programmed feature key is illuminated. Ending Calls To end a call Replace the handset or press the disconnect key. In hands-free mode, by pressing the hands-free/ open-listening key.
  • Page 64 Making External/Internal Calls Park call: Users can “park” one or more callers to make other calls or put down the handset and engage in other activities. (This is fundamentally different from the “Hold Connection” function; with this function the connection to the caller is terminated when the called subscriber puts down the handset).
  • Page 65 Making External/Internal Calls feature key (see also Programming Functions (Features) starting on page 134). Hold: The subscriber is put on hold. If you are member of a team, this call may be picked up by another member of your team (see also the section Holding and transferring calls with a feature key starting on page 97).

  • Page 66: Menucard "Busy

    Making External/Internal Calls then you can – after pressing the feature key – enter “any” booking number. Ask your system administrator how long a booking number can be (this depends on the system configuration) and which booking numbers already exist, if any. ●...

  • Page 67: Accepting Calls

    Accepting Calls Accepting Calls By Lifting the Handset or Pressing a Key Normal call Lift the handset. Press the info key (hands-free mode). Press the call key to which the call is being signalled (hands- free mode). Lifting the handset always accepts the caller who has been waiting the longest (note the bell symbol in the display, see also page 45).

  • Page 68: Automatic Call Connection

    Accepting Calls A forwarded call is signalled on the corresponding call key of your telephone. For informational purposes the virtual number to which the call was originally made is shown. The system administrator can also assign the virtual number a name.

  • Page 69: Calls During A Conversation

    Accepting Calls Calls During a Conversation On the same call key You are speaking on the telephone, hear the call waiting tone and see the call on your display. Press the call key assigned to the line on which you are speaking.

  • Page 70: Menucard "Call Waiting

    Accepting Calls VIP call You hear the call waiting tone. During a call, press the call key that signals the call. MenuCard “Call Waiting” You hear the call waiting tone. Briefly press the MenuCard key, then select the following from the Call Waiting MenuCard … Accept: You accept the waiting call.

  • Page 71: Enquiry, Toggling, Transfer And Conference

    Enquiry, Toggling, Transfer and Conference ● by means of the additional menu 9 Applications in the Main menu (see the section entitled MenuCard “Applications” on page 129). Note: For detailed information on the operation of Forum Voicemail, please refer to the user guide of the add-on component “Forum Voicemail”.

  • Page 72: Transferring An Internal/External Call To An Internal Subscriber

    Enquiry, Toggling, Transfer and Conference Transferring an Internal/External Call to an Internal Subscriber You have dialled an internal enquiry call (see the section entitled Enquiry/ Toggling by means of the R-Key or Another Call Key on page 69). When the subscriber answers, inform them of the call transfer and hang up.

  • Page 73: Transferring An External Call To An External Subscriber

    Enquiry, Toggling, Transfer and Conference Transferring an External Call to an External Subscriber An external call can only be transferred to an external subscriber by means of the MenuCard Subscr on hold. To do this, briefly press the MenuCard key. Select the Transfer menu item.

  • Page 74: Internal/External Three-Party Conference

    Enquiry, Toggling, Transfer and Conference Internal/External Three-Party Conference You have dialled an internal or external enquiry call (see the section entitled Enquiry/Toggling by means of the R-Key or Another Call Key starting on page 69). If the subscriber answers, inform them of the conference and select the Conference menu item from the MenuCard Subscr on hold.

  • Page 75: Special Calls/Functions

    Special Calls/Functions Transfer: This removes you from the conference, while the two other subscribers remain connected. End conference: This ends the conference. Toggle: This breaks up the conference and you can now switch between the subscribers. Door opener: This activates the door opener. Special Calls/Functions Accepting an Appointment Call You can save appointments with the menu item 3 Appointments in the...

  • Page 76: Announcements (With And Without Intercom)

    Special Calls/Functions Announcements (with and without Intercom) Announcements can only be made to system terminals. For you to be able to use this function, the system administrator must set up the corresponding authorisation for you. Announcements can be set up on single or multiple system terminals.
  • Page 77 Special Calls/Functions Making an announcement with intercom Briefly press the MenuCard key and select Intercom. Under Device-ID: you enter the device-ID of the terminal. Your system administrator can provide you with the device Make your announcement. Responding to an announcement If you receive an announcement yourself, you will hear a special information tone.

  • Page 78: Answering A Callback

    Special Calls/Functions Note: When you have activated announcement protection (see page 119) and/or intercom protection (see page 121) on your system telephone, announcements to your call number will not be carried out. Rejecting an announcement In the MenuCard Announcement, select Reject if you want to reject the announcement call.
  • Page 79 Special Calls/Functions (Immediately, After delay or Busy). You can, for example, configure call forwarding Immediately for external calls to one call number, and call forwarding After delay for internal calls to a different call number. During configuration, the system administrator defines an interval in seconds for After delay call forwarding.

  • Page 80: Caller History

    Special Calls/Functions not permit call forwarding for your standard hunt group call number, any call forwarding that you have programmed on your device is not carried out upon a hunt group call. For more information on the topic of standard and comfort hunt groups, please contact your system administrator.
  • Page 81 Special Calls/Functions that they have already spoken to in a previous call. This function may be useful for switchboards, for example. Each entry in the caller history consists of the following information: ● Date and time of the connection ● Call number of the external caller (CLIP) ●...

  • Page 82: Call Recording

    Special Calls/Functions Connecting callers to a previous contact You have picked up the call (call state). The LED for the key illuminates. If you press the function key, the list of calls for this caller is opened (max. 10 list entries). Details of which internal subscriber the caller (last) spoke to in the relevant telephone call is displayed for each call.
  • Page 83 Special Calls/Functions ● He has to set up a voicebox for you (i.e. for the call number of your terminal) (in the Configurator, menu Applications > Forum Voicemail > Voice Boxes). ● The authorisation Call record has to be activated for your user group (in the Configurator, menu User manager >...
  • Page 84 Special Calls/Functions Starting and stopping recording (via the “Conversation” MenuCard ) You are in a telephone call. Start recording Briefly press the MenuCard key. The Conversation MenuCard is displayed. Select Call recording, press OK. If the communications system is configured accordingly, it produces a beep when the recording session starts.

  • Page 85: Automatic Call Recording

    Special Calls/Functions Automatic Call Recording Depending on the system configuration, the communications system can automatically record and save your calls with external subscribers. Features of this function ● The “automatic call recording” function is only available with the Forum 5004/5008/5012 and Forum 5500 communications systems. ●...

  • Page 86: Doorbell, Door Opener

    Special Calls/Functions Further information For further information about automatic call recording or if you have questions about your authorisation, contact the system administrator. Doorbell, Door Opener A doorbell is signalled to your call key and appears in the display. If the call number of the door has its own phone book entry, or the system administrator assigned a name when the doorbell was configured, the name of the doorbell is displayed.

  • Page 87: Entrance Intercom Calls

    Special Calls/Functions Entrance Intercom Calls Calling the entrance intercom If an analogue entrance intercom (e. g. of the “Doorphone” type) or a SIP entrance intercom is connected to your system, you can use this procedure to speak with a visitor. H * 1 0 2 In an enquiry call: G R * 1 0 2...

  • Page 88: Making Calls From The Telephone Book

    Making Calls from the Telephone Book Call duration All door calls are automatically terminated after a specific period has expired. This ensures that forwarded door calls do not unintentionally lead to continuous calls (e. g. to a mailbox). Your system administrator can configure the period in the Forum 500 / Forum 5000 from 30 to 300 seconds.

  • Page 89: Menucard "Phone Book

    Making Calls from the Telephone Book MenuCard “Phone book” The entries in the phone books of the communication system can be saved within the system itself or in an external address directory (LDAP server, configured by the system administrator). A combination of these storage locations is also possible.

  • Page 90: Add Phone Numbers To Telephone Book From Lists Or During A Call

    Making Calls from the Telephone Book Selecting a speed-dialling destination H * 7 Z (SD no.) alternatively: H * 7 * Z (SD no.) Note: If you have the telephone book open, instead of keying in the name, you can also press the star key and enter the speed- dialling destination to find the name entry.
  • Page 91 Making Calls from the Telephone Book You can add to the telephone book entry by entering further phone numbers. If you add the entry to the central telephone book, you can assign a speed-dialling number. Select Abbrev. no. and press the OK key. The system will offer a speed-dialling number.
  • Page 92 Making Calls from the Telephone Book Personal, Central, Company: You can add the entry to your personal telephone book. If your system administrator has authorised you (or the user group you are part of) accordingly, you can also edit the central telephone book and your company’s telephone book.

  • Page 93: Hot Desking: Your Telephone Goes Wherever Your Desk Is

    The “Hot Desking” function can only be used on the Forum Phone 526 and Forum Phone 536 system phones, but not on the Forum Phone 516. To be able to use this function, the system administrator has to configure a user interface for you for a system telephone.
  • Page 94 Hot Desking: Your Telephone Goes Wherever Your Desk Is Logging in to a system telephone Press the MenuCard key. The MenuCard Login will open. Under No:, enter your internal call number and under PIN: enter your user PIN. If necessary, the system administrator will have given you a user PIN to ensure that no other user can log in to your user interface (and use or alter your telephone settings).
  • Page 95 Hot Desking: Your Telephone Goes Wherever Your Desk Is What happens if someone calls me and i am not logged in to a system tele- phone? When you are logged out, system telephones offer functions comparable to the “Call protection” feature. When a person calls you, he/she hears the ring tone.

  • Page 96: Team Functions

    Managing Calls in a Team Team Functions The system administrator can form a team with two or more telephones and programme team functions for these telephones by assigning internal call numbers to the telephone’s call keys. For each programmed call key, the administrator can determine whether you can receive and make calls or whether you can only call the other members in the team.

  • Page 97: Accepting Calls

    Managing Calls in a Team Using trunk keys Trunk key 1 is automatically seized when you lift the handset, press the hands-free/open-listening key or the headset key (prerequisite: the headset is switched on, see page 118). You can make internal and external calls. If you have programmed several trunk keys on your system telephone, you can seize them separately.

  • Page 98: Enquiry, Toggling And Transferring

    Managing Calls in a Team With the trunk keys you can set your telephone to idle either by programming call protection, call forwarding or a substitute. You can also change the call signalling mode via the trunk keys (see the section entitled MenuCard “Prog. call key”...
  • Page 99 Managing Calls in a Team Toggling To toggle (i.e. switch back and forth between the two subscribers in the call), press the key of the held subscriber. Transferring Announce the call transfer to the other team member and put the handset on the hook. The call on hold is now transferred to the other team member.

  • Page 100: Programming The Call Keys

    Programming the Call Keys Programming the Call Keys The call keys are configured in the Configurator on the Forum 500 / Forum 5000 Web console. For system telephones, you can configure the following: ● the type of key (trunk key, team key, busy key or direct-call key), ●...
  • Page 101 Programming the Call Keys Calls for this trunk key are now only indicated on your telephone by a visual signal. On the substitute’s telephone, the calls are indicated by a visual signal and acoustically, even if the key there has been configured with a different type of call signalling.

  • Page 102: Menucard "Prog. Team Key

    Programming the Call Keys 0 Lists: Define if for the call number of this trunk key the caller lists (missed calls and accepted calls) and the redial list are recorded. Use On/Off to activate/deactivate the lists for this trunk key. MenuCard “Prog.

  • Page 103: Remote-Controlled Functions

    Remote-Controlled Dialling (Call Through) Remote-Controlled Functions The Forum 500 / Forum 5000 enables remote-controlled calls and remote- programmable call forwardings. These features are set up by the administrator when configuring the system. The system PIN is required to carry out these features. The system PIN is issued by the system administrator, and it must be changed from the factory setting (“0000”) to another value for the features described below to function.
  • Page 104 Remote-Controlled Dialling (Call Through) With internal number assignment Enter the reserved call number. Enter the system PIN. Press the star key. Enter the trunk line seizure code, e. g. Enter the external call number. Press the star key. Enter the internal call number. Press the hash key.

  • Page 105: Remote-Programmable Call Forwarding

    Remote-Programmable Call Forwarding Remote-Programmable Call Forwarding Configuring the function Enter the reserved call number. Enter the system PIN. Press the star key. Enter your internal call number. Press the star key. Enter the trunk line seizure code, e. g. Enter the destination call number. Press the hash key.

  • Page 106: Remote-Programmable Voicebox Configuration And Query

    Remote-Programmable Voicebox Configuration and Query rejected. Your authorisation is checked in the same way as for call forwarding within the Forum 500 / Forum 5000. A correct entry is confirmed with a positive acknowledgement signal, provided the system administrator has not deactivated this function (in the Configurator, Telephony >...

  • Page 107: Setting Up An Internet Connection From Remote (Isp Trigger Call)

    Setting up an Internet Connection from Remote (ISP Trigger Call) Setting up an Internet Connection from Remote (ISP Trigger Call) If the communications system is connected to the Internet via a dialup connection, a user can initiate from external that the system establishes an Internet connection (ISP Trigger call).

  • Page 108: Features And Menucards

    How to Set Features Features and MenuCards How to Set Features You can set the features of your telephone and system in several different ways: Using MenuCards Invoke the MenuCards using the appropriate key as described under Display and MenuCards starting on page 21 and define your settings. Use the arrow keys and the key to select your settings and the keys to switch...
  • Page 109 Main Menu (where the system has been so configured). Features affecting your telephone’s availability (e. g. active call protection) are in the Main menu and in the MenuCard 8 Active features, which you can call up by long pressing the info key You can also use the Main menu to programme features on a key.

  • Page 110: Menucard "Calls

    Main Menu MenuCard “Calls” Select 1 Calls, then … select 1 Call lists, followed by … 1 Missed calls: Here you can see the call numbers of callers who have tried to reach you. This also applies to calls transferred or forwarded to you from other internal subscribers.
  • Page 111 Main Menu calls with unknown call numbers will not be included on your call list. Note: If your internal call number (e. g. “30”) is assigned to several telephones, you can view and edit the call list for the call number 30 on any of these phones.
  • Page 112 Main Menu Play: To listen to the message the caller recorded. You can also use the number keys 4 (to rewind), 5 (to pause) and 6 (to fast forward). Delete: The message will be deleted after you press Dial: To call a caller back. Press or pick up the handset.
  • Page 113 Main Menu Dial: To call the conversational partner. Press or pick up the handset. This menu item is not displayed when you selected an audio conference recording. Phone book: You can add the call number of the conversational partner to the telephone book (1 New Entry) or add to an existing entry (2 Add).
  • Page 114 Main Menu the setting is to be activated for all hunt group numbers assigned to this key. Note: If you are the last reachable member of a standard hunt group and you log out then any further callers will hear a busy signal. Depending on the system configuration, external callers can also be forwarded to the exchange.

  • Page 115: Menucard "Call Forwarding

    Main Menu Internal calls, External calls or for Int. & Ext. calls. You can activate this function with On or deactivate automatic call answering with Off. 7 Device busy: If there are multiple trunk keys configured on your telephone, you can configure that as soon as one of the trunk keys is occupied your device is considered busy.
  • Page 116 Main Menu external destinations for each MSN. Select the MSN (one of the call numbers supplied for the multi-terminal access) that you want to forward. Several MSNs can be grouped together (this is configured by your system administrator) and forwarded to a common destination number.

  • Page 117: Menucard "Messages

    Main Menu Off. How many door bells are available, depends on the type of entrance intercom you have. Consult your system administrator if you have questions about the configuration of the door bells. 5 Remote divert: This function allows you to configure call forwarding for other users’...
  • Page 118 Main Menu Show: Select an entry and press . You will see the message’s “Subject” text, sender and date. Forward: Select an entry. You can now edit the text of the message. Press . Enter the internal number of the user you want to forward the message to or select a number from the telephone book.

  • Page 119: Menucard "Phone Settings

    Main Menu holiday. The text appears on the display of the caller of an internal call provided that the caller’s telephone is a system terminal. There are pre- defined message texts available for this. Select the desired text and press If no message is to be displayed, select the Available text.
  • Page 120 Main Menu melodies on system telephones if selected, so that you may only hear parts of some melodies. 4 Message ring tone: You can set different ringer signals to signal messages on your system telephone or calls for members of your pick-up group. These can then be distinguished from one another.

  • Page 121: Menucard "Protection

    Main Menu number from … ). 2 Language enables you to directly select the display language from the list of available languages. If your Forum Phone 536 has had one or more key extensions added to it, the contrast levels of the display can be set separately for each key extension.
  • Page 122 Main Menu to your telephone (see also page 74). When there are multiple trunk keys configured on your telephone, you can switch announcement protection for each of these keys on/off. To do so, select the desired key and press 3 Telephone lock: If you wish to temporarily allow another person to use your telephone, you can activate the telephone lock.

  • Page 123: Menucard "Connections

    Wherever Your Desk Is starting on page 91). Note: The “Hot Desking” function can only be used on the Forum Phone 526 and Forum Phone 536 system telephones, but not on the Forum Phone 516. MenuCard “Connections” Note: The following features are carried out if this is permitted by the current call state of your telephone.
  • Page 124 Main Menu If the person called is a member of a user group for which pick-up protection is active, you can not pick up calls to their number. 3 Take: You accept a current call from a different terminal at your system telephone and continue your call on your system tele- phone.
  • Page 125 Main Menu 6 Suppress number: Your call number is not transmitted to the caller for the subsequent conversation. This menu item functions inde- pendently of the system settings. 7 Transmit number: Your call number is transmitted to the caller for the subsequent (external or internal) conversation.
  • Page 126 Main Menu the function key and then enter the desired call number under Dest.:. Select 3 Not available, followed by … 1 Callback: This leaves a callback request with another subscriber whose line is busy to call you back (not possible with hunt group numbers).
  • Page 127 Main Menu function “Call recording” for you (also see chapter Call Recording starting on page 80). 5 ISP connection: You can, with the requisite user group authorisation, configure your system telephone to display and edit connections to the Internet established via the Forum 500 / Forum 5000. To do this, first assign the 5 ISP connection function to a feature key.

  • Page 128: Menucard "Phone Book

    Main Menu user group means different authorisations (e. g. international dialling authorisation) and other features are possibly available (e. g. for charging and recording connection data of private calls). Please contact your system administrator for information on the designated appli- cation area for PIN dialling.
  • Page 129 Main Menu Creating a new telephone book entry In the MenuCard Phone book select 1 New Entry and press the OK key. In the MenuCard New Entry select the required telephone book: Personal, Central or Company. Press the OK key to confirm.
  • Page 130 Main Menu Select one of the following options and confirm the selection with the OK key: ● Default: You can decide before calling this call number whether or not your call number is to be transmitted or not (refer to the MenuCard “Selection” in the Idle State starting on page 55 chapter also).

  • Page 131: Menucard "Applications

    Main Menu Select Delete or Edit. To edit the telephone book entry, simply overwrite the current details. Proceed exactly as described above in the section Creating a new telephone book entry starting on page 127. MenuCard “Applications” This MenuCard is only shown if the system administrator has set up additional programme packages for your communications system and you have the user authorisation to use these programmes.

  • Page 132: Shortcut Menus

    Shortcut Menus depending on the activated time group. Switching between these time groups can be done automatically according to a timetable drawn up by the system administrator, or it can be done manually. You can only programme these functions if the system administrator has activated the Time control authorisation for your user group.

  • Page 133: Menucard "Active Features

    Shortcut Menus 3 Missed calls: See Main menu, menu group 1 Calls 4 Voicebox: See Main menu, menu group 9 Applications 5 Appointments: See Main menu, menu group 3 Messages 7 Charges: See Main menu, menu group 1 Calls 8 Active features: See the following MenuCard. 9 Recordings: See Main menu, menu group 1 Calls MenuCard “Active Features”...

  • Page 134: Menucard "Prog. Team Key

    Programmable Keys starting on page 15. You can also connect up to three extra key extensions to your system telephone (exception: not to Forum Phone 516), which provides you with additional freely-programmable keys (see the chapter on Key Extensions starting on page 29).
  • Page 135 Programming Keys ● External call number: Enter the call number directly if external line seizure is automatic. If external line seizure is manual, you must first key in the external line seizure code digit (the default setting is ● Internal call number: Enter the call number directly if external line seizure is manual.

  • Page 136: Programming Functions (Features)

    Programming Keys Deleting a programmed key Long press the programmable key, then … select Delete key. Press the OK key. Programming Functions (Features) You can also store Main menu functions on programmable keys (see Main Menu starting on page 106). Long press the key and you will see the feature key’s MenuCard with the name of the function in the first line (e.
  • Page 137 Programming Keys programmed destination number, or you can specify a new destination number. Selecting Off will deactivate all forwarding for all MSNs in the group. Example 2 “call waiting protection” If you have assigned “Call waiting protection ” to a feature key, the LED lights up if call waiting protection is activated for all the call keys on your telephone.

  • Page 138: Stacking Or Linking Functions

    Programming Keys Confirm by pressing the OK key. The Save menu item is now selected. Press the OK key. The programming is saved. Deleting a programmed feature key Long press the programmed key, then … select Delete key. Press the OK key. Stacking or Linking Functions You can also save multiple functions to a single feature key (stack or link functions).
  • Page 139 Programming Keys Select Text: to label the key. If you do not enter a text, the key will be labelled with the default text (either “Stack” or “Link”). Press the OK key. Select Add and make a selection from the MenuCard shown …...

  • Page 140: Status Key

    Programming Keys ● Long key press: The key’s MenuCard will open. You can now edit the link’s functions. Changing entries in a stack / link You can change or delete individual entries in a stack or a link without deleting all the programming on the key.

  • Page 141: Busy Keys

    Busy Keys P Z O Select the Key-ID: item from the Status key MenuCard. Enter the number (0 … 9) to be used for operating the programme function. For information in this regard, please refer to the respective programme documentation. Then press the OK key. Select Text: to label the key.

  • Page 142: Programming The "Call Number" Busy Key On The Terminal

    Busy Keys Notes for the system administrator ● A user must have the Program busy keys authorisation for programming a busy key on the terminal. This authorisation is configured in the User manager > User groups menu. ● Users cannot prevent authorised users from monitoring their call numbers via busy keys on their terminals.
  • Page 143 Busy Keys The list of phone book entries located is displayed. All suitable search results are listed. Use the arrow key to scroll through the list. If an entry has multiple call numbers, you may directly select one of them. Press the OK key and select Office, Mobile or Private.

  • Page 144: Using The Busy Key "Call Number

    Busy Keys Using the Busy Key “Call Number” Busy display The busy status of a monitored call number is signalled as follows: ● LED blinks: The call number is called. ● LED lights up: The call number is busy. Calling subscribers via the busy key Press –...

  • Page 145: Using The Busy Key "Device

    Busy Keys Using the Busy Key “Device” Busy display The busy key LED lights up on your telephone if one of the trunk keys on the monitored device is busy. If the monitored device is idle, this is not signalled by the busy key.

  • Page 146: Appendix

    Environmental Information Appendix Environmental Information ● The equipment that you bought has required the extraction and use of natural resources for its production. It may contain hazardous substances for the health and the environment. ● In order to avoid the dissemination of those substances in our environment and to diminish the pressure on the natural resources, we encourage you to use the appropriate take-back systems.

  • Page 147: Tones And Ringer Signals

    Tones and Ringer Signals Tones and Ringer Signals Time axis in seconds Audio Signals Ring tone Internal busy tone Internal dialling tone/ continuous tone External dialling tone/ continuous tone Positive acknowledgement tone Negative acknowledgement tone Special internal dialling tone Special external dialling tone Call-waiting tone Special sensor tone Calls...

  • Page 148: Index

    Index ending 61 pick up 121 ABC key 16 , 80 , 110 , 124 recording 63 AC adapter plug 8 rejecting 68 ACD 129 transferring to external party 71 , 74 , 122 Announcement 55 transferring to internal party 70 , 119 Announcement protection 99 Call distribution 45...
  • Page 149 deflecting 68 external subscriber 72 rejecting 68 internal subscriber 72 Call waiting protection 120 Disconnect key 18 , 70 , 124 , 142 Callback 64 Display 118 answering 76 Door call 126 , 63 , 68 , 71 , 73 , 84 , Caller history 78 Door opener 55 Calling...
  • Page 150 Central settings 107 Connections 107 Inclination (adjusting) 9 Messages 107 Info key 17 Phone book 107 Info line(s) 22 Phone settings 107 Installation site 9 Protection 107 , 124 Intercept 63 MenuCard , 122 Intercom 55 Active features 131 Intercom protection 121 Applications 129 Internet connection (ISP) 125 Busy 64...
  • Page 151 Setting windows 26 Speed-dialling 87 OK key 19 Stack (feature keys) 136 Open listening 51 Status key 138 Substitution 98 Switch authorisation 125 Parking calls 62 , 71 , 124 Pharmacy line 85 , 86 , 122 Phone book 61 , 62 , 122 Take 55 edit entry 128...
  • Page 152 Wall mounting 10 Index...
  • Page 153 Notes Notes Index...
  • Page 154 Notes Notes Index...

  • Page 155: Support

    Support You can contact our support on the following call numbers: For configuration changes of your Forum™ 500 or Forum™ 5000 communications system SMEs and residential Large companies customers in Dutch: 0800 22 500 0800 22 200 in French: 0800 33 500 0800 33 200 in German: 0800 44 500...
  • Page 156 For more information: ● Visit us in the Internet at www.proximus.be/pabx ● Contact your Proximus dealer Subject to changes Status 11.2016...

This manual is also suitable for:

Forum phone 526Forum phone 536

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