Scan Problems - Oki MB492dn User Manual

Scan Problems

Memo
If you cannot solve a problem with the following solutions, contact your dealer.
Symptom Point to check
Unable to scan. Is the machine
turned off?
Is the cable
connected to the
machine?
Is there any
damage to the
cable?
Is the network
setting correct?
Has any error
occurred?
E-mail Did you connect
transmissions the LAN cable
and receptions after turning the
are not machine on?
possible.
Is the E-mail
address of the
machine set?
Is the entered e-
mail address is
correct?
Is the SMTP
server address
correct?
Is the POP3
server address
correct?
Is the DNS server
address correct?
Is another job in
progress?
Has any error
occurred?
The network
connection setting
is incorrect.
Not connected to
a wireless access
point.
Files cannot be Is the FTP/CIFS
saved in a setting correct?
network folder.
Has any error
occurred?
Solution
Turn the machine on.
Check the cable connections, and then connect the cables properly.
Change the cable.
Set the network setting correctly.
Follow the on-screen instructions on the display screen of the
machine.
Turn the machine off. Connect the LAN cable before turning the
machine on.
Set the e-mail address of the machine.
Enter the correct e-mail address.
Check the SMTP server setting.
Check the POP3 server setting.
Check the DNS server setting.
Wait until the other job is complete.
Follow the on-screen instructions on the display screen of the
machine.
This machine cannot connect to a wired LAN and wireless LAN at the
same time. To connect to a wired network, set the network
connection to wired. To connect to a wireless network, set the
network connection to wireless.
Check that the wireless access point power switch is turned on.
Check the wireless access point settings, and then perform the
manual settings or automatic settings.
Restart the wireless LAN function.
Press [Device Settings], select [Admin Setup] > [Network Menu] >
[Network Setup] > [Wireless Setting], and then select [Wireless
reconnection].
Check the profile settings.
Follow the on-screen instructions on the display screen of the
machine.
599
Reference
Turning the Machine
On
Connecting with a LAN
Cable (Network
Connection)
-
Connecting This
Machine to a Network
Error Message Search
Turning the Machine
Off
Register the E-mail
Address of the Machine
and Server Information
Register the E-mail
Address of the Machine
and Server Information
Register the E-mail
Address of the Machine
and Server Information
Register the E-mail
Address of the Machine
and Server Information
Setting an IP Address
from the Operator
Panel on This Machine
-
Error Message Search
Connecting This
Machine to a Network
Connecting to a
Wireless LAN (Network
Connection)
(MB562dnw,
ES5162dnw only)
Registering a
Destination (Profile)
Error Message Search