Scan Problems; Scan To E-Mail Problems - Oki MC363 Advanced Manual

Scan Problems

This section describes problems with the scan function.
If you cannot solve a problem with the following solutions, contact your dealer.
• Unable to Scan (User's Manual)

• Scan To E-Mail Problems

• E-mail/Internet fax/FaxServer Error Code
• Scan To Computer Problems
• Unable to Save Files in a Network Folder
• Network Connection Problems (Scan)
• Wireless LAN Connection Problems (If Wireless LAN Module is Fitted) (Scan)
Scan To E-Mail Problems
Point to check
Did you connect the LAN cable after Turn the machine off. Connect the
turning the machine on? LAN cable before turning the machine
on.
Is the E-mail address of the machine Set the e-mail address of the
set? machine.
Is the entered e-mail address is Enter the correct e-mail address.
correct?
Is the SMTP server address correct? Check the SMTP server setting.
Is the POP3 server address correct? Check the POP3 server setting.
Is the DNS server address correct? Check the DNS server setting.
Is another job in progress? Wait until the other job is complete.
Has any error occurred? Follow the on-screen instructions on
the display screen of the machine.
The network connection setting is • To connect to a wired network, set
incorrect.
• [Wireless(Infrastructure)] and
• To connect using
• To connect using [Wireless(AP
Not connected to a wireless access • Check that the wireless access point
point.
• Check the wireless access point
• Restart the wireless LAN function.
• Press the
- 221 -
Solution
Turning the Machine Off (User's
Manual)
Before Using Scan To E-mail
(User's Manual)
Before Using Scan To E-mail
(User's Manual)
Before Using Scan To E-mail
(User's Manual)
Before Using Scan To E-mail
(User's Manual)
Easy Setup
-
Error Message List (User's
Manual)
Connecting a LAN Cable/USB
[Wired] for the network connection
Cable (User's Manual)
to [Enable].
[Wireless(AP Mode)] cannot be
Connecting to a Wireless LAN
enabled at the same time.
(Only When the Wireless LAN
Module is Mounted) (User's
[Wireless(Infrastructure)], set
Manual)
[Wireless(AP Mode)] to [Disable],
and then set
[Wireless(Infrastructure)] to
[Enable].
Mode)], set
[Wireless(Infrastructure)] to
[Disable], and then set [Wireless(AP
Mode)] to [Enable].
Connecting to a Wireless LAN
power switch is turned on.
(Only When the Wireless LAN
settings, and then perform the
Module is Mounted) (User's
manual settings or automatic
Manual)
settings.
(SETTING) button
on the operator panel, select [Admin
Setup] > [Network Menu] > [Network
Setup] > [Wireless (Infrastructure)
Setting], and then select [Wireless
reconnection].
7. Troubleshooting
Reference