Field Feedback - DEC 4000 AXP Service Manual

Storage and Retrieval System (STARS)
STARS is a worldwide database for storing and retrieving technical
information. The STARS databases, which contain more than 150,000 entries,
are updated daily.
Using STARS, you can quickly retrieve the most up-to-date technical
information via DSNlink or DSIN.

1.5 Field Feedback

Providing the proper feedback to the corporation is essential in closing the loop
on any service call. Consider the following when completing a service call:
• Fill out repair tags accurately and with as much symptom information as
possible so that repair centers can fix a problem.
• Provide accurate call closeout information for Labor Activity Reporting
System (LARS) or Call-Handling and Management Planning (CHAMP).
• Keep an up-to-date site maintenance log, whether hardcopy or electronic, to
provide a record of the performed maintenance.
1–12 System Maintenance Strategy