DEC AlphaServer 1000A Owner's Manual
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DEC AlphaServer 1000A Owner's Manual

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AlphaServer 1000A
Owner's Guide
Order Number: EK–ALPSV–OG. A02
Digital Equipment Corporation
Maynard, Massachusetts

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  • Page 1 AlphaServer 1000A Owner's Guide Order Number: EK–ALPSV–OG. A02 Digital Equipment Corporation Maynard, Massachusetts...
  • Page 2 Copyright Digital Equipment Corporation, 1996. All Rights Reserved. The following are trademarks of Digital Equipment Corporation: Alpha, AlphaGeneration, DEC, DECchip, Digital, OpenVMS, OpenVMS Alpha, and the DIGITAL logo. Digital UNIX Version 3.0 is an X/Open UNIX 93 branded product. The following are third party trademarks: Microsoft is a registered trademark, and Microsoft Windows and Microsoft Windows NT are trademarks of Microsoft Corporation.
  • Page 3 This digital apparatus does not exceed the Class B limits for radio noise emissions set out in the radio interference regulations of the Canadian Department of Communications. Preliminary declared values per ISO 9296 and ISO 7779: ACOUSTIC DECLARATION: AlphaServer 1000A d, B m, dBA (PB73A-A9/PB74A-A9)

  • Page 5: Table Of Contents

    2 Hardware Installation Introduction ........................2-1 Hardware Setup Overview....................2-1 Selecting a System Location....................2-2 Environmental Conditions.................2-2 Power Requirements..................2-4 Identifying Accessories ....................2-6 Optional Accessories ..................2-7 Connecting a Keyboard, Mouse, or Printer ..............2-7 Connecting a Monitor or Terminal..................2-8 AlphaServer 1000A Owner's Guide Contents v...
  • Page 6 Digital UNIX and OpenVMS Alpha (SRM) Console Commands ....4-11 SRM Console Security Features............... 4-13 Getting Help on the Windows NT (ARC) Console........... 4-15 Getting Help on the Digital UNIX and OpenVMS Alpha (SRM) Console ..4-17 Booting the Operating System..................4-19 Booting Windows NT..................4-23 Booting Digital UNIX or OpenVMS Alpha Operating Systems .......
  • Page 7 Installing a StorageWorks Disk Drive ............. 5-20 Installing a Diskette Drive................5-22 Removing a Diskette Drive................5-23 Power Supply........................5-24 CPU Card ........................5-27 6 Configuring Introduction ........................6-1 Viewing the System Configuration..................6-1 ARC Console Configuration Options..............6-2 SRM Console Configuration Commands ............6-4 Memory ........................6-11 AlphaServer 1000A Owner's Guide Contents vii...
  • Page 8 Troubleshooting Overview ....................8-2 System Diagnostics......................8-3 Interpreting Error Beep Codes................8-3 Reading the Console Event Log................. 8-4 The test Command .................... 8-4 The kill and kill_diags Commands..............8-7 The show_status Command................8-7 Power Problems ......................8-8 viii Contents AlphaServer 1000A Owner's Guide...
  • Page 9 System Board and CPU Card Jumper Settings............... 9-12 SCSI ID Settings......................9-17 Single-Controller Configuration Jumper Options..........9-17 Dual-Controller Configuration Jumper Options ..........9-18 Triple-Controller Configuration Jumper Options ..........9-19 Specifications........................9-20 System Architecture......................9-22 Glossary of Terms Index AlphaServer 1000A Owner's Guide Contents ix...

  • Page 11: Preface

    Shared Engineering Services 129 Parker Street PKO3-2/A9 Maynard, MA 01754-2199 Online Version Your system shipment should include documentation on a CDROM. This CD contains an easy-to-navigate, electronic version of the information in this printed AlphaServer 1000A Owner's Guide Preface xi...

  • Page 12: Organization

    Chapter 9, "Quick Reference" contains system messages, jumper settings, SCSI ID settings, specifications, and the system diagram. The Glossary defines technical terms related to the system. The Index provides a listing of main topics in this guide. xii Preface AlphaServer 1000A Owner's Guide...

  • Page 13: Conventions

    Italic type in console command sections indicates a variable. In figures, a numbered callout labels a part of a figure. In text, the numbered callout refers to a labeled part of a corresponding figure. AlphaServer 1000A Owner's Guide Preface xiii...

  • Page 14: Related Documentation

    To Learn More about the System: Document Part Number EY-N389E Alpha Architecture Concepts (Digital UNIX) Alpha Architecture Concepts (OpenVMS Alpha) EY-K725E To Install the System: Document Part Number AlphaServer 1000A Basic Installation Card EK-ALPSV-IN DEC OSF/1 AXP Factory Installed Software...

  • Page 15: Overview

    CPU card, other logic modules, and fans. The other side contains up to two power supplies and a StorageWorks backplane. The system uses the DECchip 21064 and DECchip 21064A RISC microprocessors based on the Alpha architecture, and provides all the power of a 64-bit computing environment. The Alpha Privileged Architecture Library code (PALcode) supports multiple operating environments that offer a choice of applications.

  • Page 16: Supported Operating Systems

    The Windows NT operating system is supported by the Advanced RISC Computing (ARC) console. The OpenVMS Alpha and Digital UNIX operating systems are supported by the Alpha System Reference Manual (SRM) console. Regardless of the operating system you use, you may need to access both consoles, depending on the particular task.
  • Page 17 Windows NT operating system. The OpenVMS Alpha and Digital UNIX (SRM) console firmware has a command line interface for hardware interaction with the Digital UNIX or OpenVMS Alpha operating systems.

  • Page 18: System Features

    Integrated Fast Wide SCSI-2 Supports tape, CDROM and hard disk drives without use of an expansion slot. controller with external SCSI-2 connector Supports management and configuration Integrated SVGA controller applications locally without use of an expansion slot. 1-4 Overview AlphaServer 1000A Owner's Guide...
  • Page 19 Limits access to system components. Security loop (on rear of system Allows system to be secured in place. unit) Automatically turns off system power if the Interlock sensor switch top cover is removed while power is on. AlphaServer 1000A Owner's Guide Overview 1-5...

  • Page 20: Front Panel Controls And Indicators

    5 Operator control panel 6 Diskette drive activity indicator 7 Diskette drive eject button 8 CDROM volume control 9 CDROM activity indicator 10 CDROM eject button 4 3 2 11 CDROM emergency eject hole MA00904 1-6 Overview AlphaServer 1000A Owner's Guide...
  • Page 21 CDROM volume control Adjusts headphone volume CDROM drive activity indicator Lights when the system is accessing the CDROM drive CDROM eject button Ejects disc from the CDROM drive Operator control panel display Displays startup messages AlphaServer 1000A Owner's Guide Overview 1-7...
  • Page 22 The On/Off, reset, and halt switches are located on the left side of the front panel. They are identified by the icons shown in Figure 1-2. Figure 1-2 Front Panel Switches On/Off Switch Reset Switch Halt Switch MA00905 1-8 Overview AlphaServer 1000A Owner's Guide...

  • Page 23: Rear Panel Ports And Slots

    (COM2) 4 Mouse port 5 VGA port 6 Keyboard port 7 Serial port/ terminal port (COM1) MA00211 8 SCSI port (8-bit, narrow) 9 Power inlet 10 Four additional SCSI ports (16- bit, wide) AlphaServer 1000A Owner's Guide Overview 1-9...

  • Page 24: Internal System Options

    Figure 1-4. The system accommodates the following types of storage options: One diskette drive Two removable-media storage devices, typically, a CDROM drive, a digital audio tape (DAT) drive, or a quarter-inch cartridge (QIC) tape drive Up to seven 3½-inch StorageWorks drives 1-10 Overview AlphaServer 1000A Owner's Guide...
  • Page 25 Adding more memory allows your system to run memory-intensive software more quickly. The system supports the following memory option sizes: 16 MB 32 MB 64 MB 128 MB 256 MB AlphaServer 1000A Owner's Guide Overview 1-11...

  • Page 26: External Options

    If you are an Internet participant, you can obtain information related to the AlphaServer 1000A system through the Digital FTP archive: ftp.digital.com: /pub/DEC/Alpha/systems/as1000/docs/ For access through the Digital World-Wide Web Server: http://www.service.digital.com/alpha/server/1000.html...

  • Page 27: Hardware Installation

    2. Confirm that you have all the desired accessories that ship with the system and any additional accessories you may want to add. 3. Connect the keyboard, mouse, printer, and monitor or terminal. 4. Connect to the network hardware. 5. Verify your hardware setup. AlphaServer 1000A Owner's Guide Hardware Installation 2-1...

  • Page 28: Selecting A System Location

    Allow a minimum clearance of 8 cm (3 inches) on all sides of the system unit to allow sufficient air circulation. Fans inside the system unit circulate the air to prevent excessive heat, which can damage the system components. 2-2 Hardware Installation AlphaServer 1000A Owner's Guide...

  • Page 29: Power Requirements

    Figure 2-2 Power Supply Requirements (Single Power Supply) Power Supply Cable Socket 100-120 VAC 7.5A 50-60 Hz 220-240 VAC 3.5A 50-60 Hz Power Supply Cable = Properly grounded power receptacle MA00937 AlphaServer 1000A Owner's Guide Hardware Installation 2-3...

  • Page 30: Identifying Accessories

    External SCSI terminator Terminates the SCSI bus at system rear MMJ serial port connector (H8571-1) Attaches Digital 423 DECconnect cables Mouse PS/2-style mouse Power cord Connects AC power to power supply Keyboard PS/2-style keyboard 2-4 Hardware Installation AlphaServer 1000A Owner's Guide...

  • Page 31: Optional Accessories

    If you are using a keyboard, a mouse, or a printer, connect each to the appropriate connector at the rear of the system. Refer to Figure 1-3, "Rear Panel Ports and Slots," to verify the location of the connectors. AlphaServer 1000A Owner's Guide Hardware Installation 2-5...

  • Page 32: Connecting A Monitor Or Terminal

    Your system supports various network options. You can connect to ThinWire, AUI, or 10Base-T Ethernet networks as shown in Figure 2-5. With appropriate options, you can also connect to FDDI and token ring networks. 2-6 Hardware Installation AlphaServer 1000A Owner's Guide...

  • Page 33: Verifying Hardware Setup

    Figure 2-6. Refer to the section, "Basic Operation," for information about turning on your system. Figure 2-6 External System Cabling Terminal Modem VGA Monitor Mouse VTxxx Keyboard High-Performance Graphics Option Printer Power Cable MA00939 AlphaServer 1000A Owner's Guide Hardware Installation 2-7...

  • Page 34: Locking Your System

    With the top cover and side panels removed, the system cannot be turned on. Figure 2-7 System Lock and Key MA00909 2-8 Hardware Installation AlphaServer 1000A Owner's Guide...

  • Page 35: Recording The System Unit Key Number

    Figure 2-8 shows the location of the key number on the system unit key. Figure 2-8 System Unit Key Number Location Key Number Location MA00948 AlphaServer 1000A Owner's Guide Hardware Installation 2-9...

  • Page 37: Preparing To Install An Operating System

    These sections explain how to prepare for installing or upgrading: Windows NT Server or Workstation 3.51 or later Digital UNIX Version 3.0B or later OpenVMS Alpha Version 6.2-1H2 or later Note: If your system was shipped with pre-installed software, proceed to "Booting the Operating System"...
  • Page 38 Microsoft Windows NT ARC firmware for the AlphaServer 1000A, Version 4.44 or later. The ARC firmware is a menu-driven utility to configure your system, and Version 4.44 is required to run Windows NT 3.51 or later. Microsoft Windows NT Server or Workstation 3.51 or later.
  • Page 39 1. From the Boot menu, use the arrow keys to highlight the Supplementary menu, then press the Enter key. 2. Insert the Digital AlphaServer 1000A Drivers and Firmware Update diskette or for Windows NT 3.51 into the drive. CDROM 3.
  • Page 40 5. Select "Step 5: Save and Exit" and press the Enter key. At the confirmation prompt, select "Save the configuration" and press the Enter key. When a dialog 3-4 Preparing to Install Operating System AlphaServer 1000A Owner's Guide...
  • Page 41 3. From the Boot menu, select "Run a program" and press the Enter key. A "Program to run" prompt appears. 4. Type cd: \alpha\arcinst and press the Enter key. The ARC Installation Program screen is displayed. 5. Select "Configure Partitions" and press the Enter key. The available disk partitioning options appear.

  • Page 42: Installing Microsoft Windows Nt

    16. Select Exit and press the Enter key. Select Exit again and press the Enter key. Installing Microsoft Windows NT From the ARC Boot menu, select the Supplementary menu and press the Enter key. When the Supplementary menu appears, select "Install Windows NT from CDROM" 3-6 Preparing to Install Operating System AlphaServer 1000A Owner's Guide...

  • Page 43: Preparing To Install Digital Unix

    >>> prompt, you must proceed to step 3 to switch to the SRM console. 3. From the ARC Boot menu, select the Supplementary menu. 4. From the Supplementary menu, select "Set up the system." AlphaServer 1000A Owner's Guide Preparing to Install Operating System 3-7...

  • Page 44: Installing Digital Unix

    Preparing to Install OpenVMS Alpha Preparing the System Before you install the OpenVMS Alpha operating system on your system, make sure that you have the following: OpenVMS Alpha operating system, Version 6.2-1H2 or later SRM console firmware, Version 2.0-3 or later EISA Configuration Utility (ECU) diskette for Digital UNIX (DEC OSF/1) and OpenVMS Alpha, Version 1.8.
  • Page 45 6. Select your operating system, then select Enter on the Setup menu. 7. When the system displays the message, "Power-cycle the system to implement the change," press the Reset button. AlphaServer 1000A Owner's Guide Preparing to Install Operating System 3-9...

  • Page 46: Installing Openvms Alpha

    Upgrading, or by contacting your service representative. Installing OpenVMS Alpha Use the OpenVMS Alpha CDROM to install or upgrade the operating system, or to perform operations such as backing up the system disk. For installation information, refer to your operating system documentation.

  • Page 47: Basic Operation

    2. Make sure the top cover and side panels of the system unit enclosure are in place. The system will not start if the cover and side panels are not in place. AlphaServer 1000A Owner's Guide Basic Operation 4-1...
  • Page 48 Refer to the section "Booting the Operating System" in this chapter for more information on each of these tasks. 4-2 Basic Operation AlphaServer 1000A Owner's Guide...

  • Page 49: Turning The System Off

    If you need to turn off your system for an extended period, first turn off power as described above. Next, unplug the power cords from the power outlets. Caution: If two power supplies are present, unplug the power cord for each supply. AlphaServer 1000A Owner's Guide Basic Operation 4-3...

  • Page 50: Accessing The System From A Remote Location

    Accessing the System from a Remote Location If you are running the Digital UNIX or OpenVMS Alpha operating systems, you can invoke console mode from a remote device that is connected to your system through one of the serial ports on the rear of the system. The default console port is COM1.

  • Page 51: Interpreting Startup Messages

    Boot menu (for the Windows NT operating system) or a console prompt (for Digital UNIX and OpenVMS Alpha operating systems). If the system does not display either a menu or a console prompt, press the Return key several times. If there is no response, refer to the "Troubleshooting"...

  • Page 52: Reading The Startup Test Results

    Use the arrow keys to select, then press Enter. Systems with Digital UNIX or OpenVMS Alpha If you are using the Digital UNIX or OpenVMS Alpha operating systems, the SRM console prompt is displayed after the system startup display. The prompt looks like this: >>>...

  • Page 53: Using The Consoles

    "Troubleshooting" section of this guide. Using the Consoles The Windows NT (ARC) console and the Digital UNIX and OpenVMS Alpha (SRM) console are used to perform different tasks. For example, ROM-based diagnostics (such as the test command) are run only from the Digital UNIX and OpenVMS Alpha console, regardless of the operating system you are running.

  • Page 54: When To Switch Consoles

    You will need to switch between the consoles in the following instances: If you are running Digital UNIX or OpenVMS Alpha and need to run the RAID Configuration Utility (RCU) or other adapter utilities such as those for the KZPSA or Qlogic options, switch to the Windows NT (ARC) console.

  • Page 55: Switching To The Windows Nt (Arc) Console

    5. When the system displays the message, "Power-cycle the system to implement the change," press the Reset button. Once the Digital UNIX and OpenVMS Alpha firmware is loaded and the system is initialized, the system displays the SRM console prompt (>>>).

  • Page 56: Windows Nt (Arc) Console Menus

    The Supplementary menu contains items that allow you to perform the following tasks: Install new firmware Install Windows NT from a compact disc Access the Setup menu List the ARC firmware device names for the installed devices Return to the Boot menu 4-10 Basic Operation AlphaServer 1000A Owner's Guide...

  • Page 57: Digital Unix And Openvms Alpha (Srm) Console Commands

    Set the default operating system and system firmware Return to the Supplementary menu, with or without saving Setup menu changes Digital UNIX and OpenVMS Alpha (SRM) Console Commands There are two levels of Digital UNIX and OpenVMS Alpha (SRM) console commands: Basic...
  • Page 58 Test the system and display results. Caution: Environment variables must be entered exactly as shown, not abbreviated. The system will not recognize an abbreviated form. 4-12 Basic Operation AlphaServer 1000A Owner's Guide...

  • Page 59: Srm Console Security Features

    Use the set password command to set or change the console password. If the password has already been set, the console prompts you for the new password and verification, then for the old password. AlphaServer 1000A Owner's Guide Basic Operation 4-13...
  • Page 60 You can then return to secure mode by initializing the system or entering the boot, continue, or start command. If you forget the password, you can use the login command and the Halt switch to clear the password: 4-14 Basic Operation AlphaServer 1000A Owner's Guide...

  • Page 61: Getting Help On The Windows Nt (Arc) Console

    The Windows NT (ARC) console provides general help on using the Setup menu, although it does not provide help on all the menu items contained in its menus. Table 4-2 lists the steps that you follow to display the Setup menu help screen. AlphaServer 1000A Owner's Guide Basic Operation 4-15...

  • Page 62: Setup Menu

    Digital Equipment Corporation Setup menu: Reset system to factory defaults Help Switch to OpenVMS or Digital UNIX console Supplementary menu, and do not save changes... Use the arrow keys to select, then press Enter. 4-16 Basic Operation AlphaServer 1000A Owner's Guide...

  • Page 63: Getting Help On The Digital Unix And Openvms Alpha (Srm) Console

    Press any key to continue. . . Getting Help on the Digital UNIX and OpenVMS Alpha (SRM) Console To get online help, enter help at the SRM console prompt. Example 4-5 shows the help command and the resulting display.
  • Page 64 4-18 Basic Operation AlphaServer 1000A Owner's Guide...

  • Page 65: Booting The Operating System

    Configuration Utility" under "EISA and ISA Options" in Chapter 6 of this guide for more information. Checking Required Environment Variable Settings If you are running the Digital UNIX or OpenVMS Alpha operating system, verify the value of the environment variable. It should be set bus_probe_algorithm set to "new."...
  • Page 66 To change default values for Windows NT systems, which boot automatically, you can prevent autoboot by selecting one of the menu options. To change default values for Digital UNIX or OpenVMS Alpha systems, see "set" in Table 4-1, "Basic SRM Console Commands."...
  • Page 67 Windows NT autoload Yes or No Specifies whether the Windows NT operating system should boot. Does not affect the OpenVMS Alpha or Digital UNIX operating systems. If the value is YES, the Windows NT firmware boots the system after the COUNTDOWN time-limit expires.
  • Page 68 Entering the Digital UNIX and OpenVMS Alpha Firmware The system enters and remains in the Digital UNIX and OpenVMS Alpha firmware under the following conditions: When auto_action is set to HALT and os_type is set either to OSF or VMS.

  • Page 69: Booting Windows Nt

    Note: Switch back to the Windows NT (ARC) console before booting the Windows NT operating system. Digital UNIX or OpenVMS Alpha Systems Use the following SRM console commands to verify system configuration for Digital UNIX or OpenVMS systems. show config...
  • Page 70 Boot menu and press Return. Choose the alternative boot The system boots from the boot selection selection name that you want that you choose. to boot and press Return. 4-24 Basic Operation AlphaServer 1000A Owner's Guide...

  • Page 71: Booting Digital Unix Or Openvms Alpha Operating Systems

    The operating system, if supplied, is installed on the system disk. For more information on pre-installed Digital UNIX software, see the Digital UNIX Factory-Installed Software user information. For more information on pre-installed OpenVMS Alpha software, see the OpenVMS Factory-Installed Software user information. AlphaServer 1000A Owner's Guide...

  • Page 72: Using Storage Drives

    Digital UNIX and OpenVMS Alpha System Defaults The Digital UNIX and OpenVMS Alpha operating systems use default settings to tell the system where the operating system is located and how to boot the system. When the system is shipped, these default settings cause the system to boot from the system disk.
  • Page 73 Figure 4-2 Storage Devices CDROM Drive Diskette Drive Tape Drive StorageWorks Disk Drive MA00911 Figure 4-3 Location of Storage Devices Tape Drive CDROM Drive Compartment Compartment Diskette Drive Compartment StorageWorks Drives Shelf MA00907 AlphaServer 1000A Owner's Guide Basic Operation 4-27...

  • Page 74: Using A Diskette Drive

    The activity indicator lights when the systems reads the diskette. Figure 4-4 Diskette Drive Components Activity Indicator Enabled Position Protected Position Eject Button Write-Protect Switch MA00940 To remove a diskette: Press the Eject button ( ) on the diskette drive. 4-28 Basic Operation AlphaServer 1000A Owner's Guide...

  • Page 75: Using A Cdrom Drive

    The activity light ( in the figure) comes on. When the activity light goes off, the drive is ready to use. To operate the drive, follow the instructions provided with your system software. AlphaServer 1000A Owner's Guide Basic Operation 4-29...
  • Page 76 4. Push the caddy into the drive as far as it will go. The caddy should be completely inside the drive when properly inserted. 5. Check the indicator light, which comes on when the caddy is inserted correctly. 4-30 Basic Operation AlphaServer 1000A Owner's Guide...
  • Page 77 Figure 4-6 Inserting a Disc in a Drive with a Caddy MA00452 To remove a disc from a drive with a caddy: 1. Press the drive Eject button ( The CDROM caddy ejects from the drive. 2. Remove the disc from the caddy. AlphaServer 1000A Owner's Guide Basic Operation 4-31...

  • Page 78: Using A Storageworks Disk Drive

    1. Turn the mouse over and remove the plate on the bottom. 2. Remove the rubber ball. 3. Clean the ball and rollers with a cotton swab that has been lightly dampened with a mild detergent. 4. Replace the ball and plate. 4-32 Basic Operation AlphaServer 1000A Owner's Guide...

  • Page 79: Cleaning Your Keyboard

    Chapter 2, to unpack and install it. Ensure that the new location conforms to the recommendations provided in "Selecting a System Location" in Chapter 2, "Hardware Installation." AlphaServer 1000A Owner's Guide Basic Operation 4-33...

  • Page 81: Installing And Removing Components

    Options" should be handled by qualified service personnel only. Preparing to Install or Remove Components Top and Side Panels Memory Modules EISA, ISA, and PCI Option Cards Storage Devices Power Supply CPU Card Removing/Replacing Other Options AlphaServer 1000A Owner's Guide Installing and Removing Components...

  • Page 82: Preparing To Install Or Remove Components

    The power cord grounds the system unit, preventing damage to the internal components. Figure 5-1 shows how to attach the antistatic wrist strap to your wrist and to the system unit. 5-2 Installing and Removing Components AlphaServer 1000A Owner's Guide...

  • Page 83: Top Cover And Side Panels

    1. Shut down the operating system following the instructions listed in the operating system documentation. 2. Set the On/Off switches on all external options connected to the system to the off position. AlphaServer 1000A Owner's Guide Installing and Removing Components...
  • Page 84 7. Pull the top of the side panel back, then up and away from the unit and pull up on the panel to remove it. (Repeat this step for the other panel.) Figure 5-2 Removing the Top Cover and Side Panels Top Cover Release Latch MA00914 5-4 Installing and Removing Components AlphaServer 1000A Owner's Guide...

  • Page 85: Replacing The Top Cover And Side Panels

    7. Set the On/Off switch on the system unit to the "on" position. Figure 5-3 Replacing the Top Cover and Side Panels Top Cover Right Side Top Cover Panel Release Latch Top Side Panel Guide Bottom Side Panel Guide MA00915 AlphaServer 1000A Owner's Guide Installing and Removing Components...

  • Page 86: Memory Modules

    SIMM 3 Bank 0 SIMM 0 SIMM 2 ECC SIMM for Bank 2 ECC SIMM for Bank 3 ECC Banks ECC SIMM for Bank 0 ECC SIMM for Bank 1 MA00327 5-6 Installing and Removing Components AlphaServer 1000A Owner's Guide...

  • Page 87: Removing Memory Modules

    Note: Memory modules can only be removed and installed in successive order. For example, to remove a module at bank 0, you must first remove modules 0 and 1 for banks 3, 2, and 1. AlphaServer 1000A Owner's Guide Installing and Removing Components...

  • Page 88: Installing Memory Modules

    3. Replace the system covers following the procedures listed in "Replacing the System Unit Covers." 4. Test the memory configuration using the following commands: >>> show memory >>> memory For more information, see the section, "Configuring Memory" in Chapter 6, "Configuring." 5-8 Installing and Removing Components AlphaServer 1000A Owner's Guide...
  • Page 89 Figure 5-6 Installing a Memory Module MA00234 AlphaServer 1000A Owner's Guide Installing and Removing Components...

  • Page 90: Pci, Eisa, And Isa, Option Cards

    Configuring an Option Card Figure 5-7 shows the option card slots on the system board. Figure 5-7 PCI, EISA, and ISA Slots on the System Board EISA/ISA Option Slots Primary Slots Secondary Slots MA00916 5-10 Installing and Removing Components AlphaServer 1000A Owner's Guide...

  • Page 91: Installing An Option Card

    Figure 9-6 in Chapter 9, "Quick Reference" shows the jumper location. If you are running the Digital UNIX or OpenVMS Alpha operating system, run the EISA Configuration Utility (ECU) and disable the on-board VGA using the "View or Edit Details"...
  • Page 92 "Replacing the Top Cover and Side Panels" earlier in this chapter. 7. Test the option card installation (see the section, "Testing an Option Card Installation" later in this chapter). 5-12 Installing and Removing Components AlphaServer 1000A Owner's Guide...

  • Page 93: Removing An Option Card

    5. If you have finished removing or installing internal options, reassemble the system following the procedure described in "Replacing the Top Cover and Side Panels," earlier in this chapter. AlphaServer 1000A Owner's Guide Installing and Removing Components 5-13...

  • Page 94: Testing An Option Card Installation

    If the self-test passes, the system by entering the test displays the word OK (6) before command followed by its displaying the console prompt (>>>). device name. If the system displays a failure message, see "Troubleshooting." 5-14 Installing and Removing Components AlphaServer 1000A Owner's Guide...
  • Page 95 Scsi Bus ID 7 dka0.0.0.2000.0 RZ29B dka400.4.0.2000.0 RRD45 Bus 02 Slot 04: DECchip 21040 Network Controller ewa0.0.0.2004.0 08-00-2B-E5-6A-41 Bus 00 Slot 11: DECchip 21040 Network Controller ewb0.0.0.11.0 08-00-2B-E1-03-19 EISA Bus Modules (installed) >>> AlphaServer 1000A Owner's Guide Installing and Removing Components 5-15...

  • Page 96: Configuring An Option Card

    Otherwise, the system will not recognize the device. Depending on how many SCSI devices you are using or how you want them configured, you may need to alter the SCSI cabling to enable all of the devices (see Chapter 6, "Configuring"). 5-16 Installing and Removing Components AlphaServer 1000A Owner's Guide...

  • Page 97: Identifying The Drive Bays

    The system contains four storage drive bays, shown in Figure 5-10. Figure 5-10 System Drive Bays 5 1/4-Inch CSI 5 1/4-Inch SCSI CDROM Drive Bay Tape Drive Bay 3 1/2-Inch Diskette Drive Bay 3 1/2-Inch StorageWorks Drive Shelf MA00941 AlphaServer 1000A Owner's Guide Installing and Removing Components 5-17...

  • Page 98: Installing A Tape Drive

    6. Tighten the single retaining screw in the tape drive bracket. 7. Connect the power cable and the data cable to the back of the drive. 5-18 Installing and Removing Components AlphaServer 1000A Owner's Guide...

  • Page 99: Removing A Tape Drive

    Bracket Bracket Screw Data Cable Bracket Screw Power Cable MA00942 Removing a Tape Drive To remove a tape drive, reverse the order of steps 3 to 7 in the installation procedure. AlphaServer 1000A Owner's Guide Installing and Removing Components 5-19...

  • Page 100: Installing A Cdrom Drive

    For more information, see the StorageWorks RAID Array 200 Subsystem Family Installation and Configuration Guide (EK-SWRA2-IG). 5-20 Installing and Removing Components AlphaServer 1000A Owner's Guide...
  • Page 101 RAID controller, shut down the operating system before you go to step 2. 2. Remove a blank bezel or drive by pressing the two mounting tabs and pull the unit out of the shelf. AlphaServer 1000A Owner's Guide Installing and Removing Components 5-21...

  • Page 102: Installing A Diskette Drive

    4. Attach the mounting bracket to the replacement diskette drive using the two screws that you removed from the original diskette drive. 5. Connect the power cable and the data cable to the diskette drive. 5-22 Installing and Removing Components AlphaServer 1000A Owner's Guide...

  • Page 103: Removing A Diskette Drive

    To remove the diskette drive, reverse steps 3 to 5 in the installation procedure, and refer to Figure 5-14. Figure 5-14 Replacing or Installing a Diskette Drive Diskette Drive Power Cable Data Cable Screws (2) MA00943 AlphaServer 1000A Owner's Guide Installing and Removing Components 5-23...

  • Page 104: Power Supply

    5. Connect all internal and external cables to the power supply. If you are installing a second power supply, an additional internal cable is required for connecting the two supplies. Each power supply connects directly to an AC outlet. 5-24 Installing and Removing Components AlphaServer 1000A Owner's Guide...
  • Page 105 Figure 5-15 Installing the Power Supply Second Power Cable Supply Connecting Connections Cable Internal Position for Second Power Supply Rear Screws 6/32 Inch (4) Internal Screws 3.5 mm (2) MA00919 AlphaServer 1000A Owner's Guide Installing and Removing Components 5-25...

  • Page 106: Removing The Power Supply

    5. Slide the power supply towards the internal side and lift it up off its tabs. Figure 5-16 Removing the Power Supply Power Supply Rear Screws 6/32 Inch (4) Cable Internal Screws Connections 3.5 mm (2) MA00920 5-26 Installing and Removing Components AlphaServer 1000A Owner's Guide...

  • Page 107: Cpu Card

    3. Holding the outer edge of the card, gently pull it out of its system board slot. Figure 5-17 Removing and Installing the CPU Card CPU Card Handle Clip Crossbar Retaining Screw MA00944 AlphaServer 1000A Owner's Guide Installing and Removing Components 5-27...
  • Page 108 The following components should be installed by a qualified service representative only: System board System backplane System fans Interlocking sensor switch Front bezel Operator control panel For assistance in removing or installing these components, contact your authorized service representative. 5-28 Installing and Removing Components AlphaServer 1000A Owner's Guide...

  • Page 109: Configuring

    To use these commands or menu options, you need to invoke console mode. For information about invoking console mode, refer to the section, "Using the Consoles," in Chapter 4, "Basic Operation." AlphaServer 1000A Owner's Guide Configuring...

  • Page 110: Arc Console Configuration Options

    Windows NT firmware environment variables. A sample of the "Display Hardware Configuration" display is shown in Example 6-1. Example 6-1 3/12/1996 9:06:23 AM Tuesday Alpha Processor and System Information: Processor ID 21064 Processor Revision System Revision Processor Speed 266.02 MHz...
  • Page 111 Interrupt Device Number Number Number Vector Type 8986 EISA bridge 1011 bridge 1011 Ethernet 1000 SCSI Press any key to continue... 3/12/1996 9:06:23 AM Tuesday EISA slot information: Slot Device Identifier Other DEC5000 Disk FLOPPY AlphaServer 1000A Owner's Guide Configuring...

  • Page 112: Srm Console Configuration Commands

    Windows NT operating system. SRM Console Configuration Commands The following console commands are used to verify system configuration on systems running either the Digital UNIX or OpenVMS Alpha operating system: show config Displays the buses on the system and the devices found on those buses.
  • Page 113 In the case of storage controllers, the attached devices are also displayed. 4. EISA bus information: Slot numbers correspond to EISA option module slots (1 and 2). For storage controllers, the attached devices are also displayed. AlphaServer 1000A Owner's Guide Configuring...
  • Page 114 Scsi Bus ID 7 dka0.0.0.2000.0 RZ29B dka400.4.0.2000.0 RRD45 Bus 02 Slot 04: DECchip 21040 Network Controller ewa0.0.0.2004.0 08-00-2B-E5-6A-41 Bus 00 Slot 11: DECchip 21040 Network Controller ewb0.0.0.11.0 08-00-2B-E1-03-19 EISA Bus Modules (installed) >>> 6-6 Configuring AlphaServer 1000A Owner's Guide...
  • Page 115 Driver ID: Two-letter port or class driver designator: DR--RAID-set device DV--Floppy drive ER--Ethernet port (LANCE chip, DEC 4220) EW--Ethernet port (TULIP chip, DECchip 21040) PK--SCSI port, DK--SCSI disk, MK--SCSI tape PU--DSSI port, DU--DSSI disk, MU--DSSI tape MA00921 AlphaServer 1000A Owner's Guide Configuring...
  • Page 116 The command and a sample resulting display are shown in Example 6-3. The device name convention used in the display is shown in Figure 6-1. 6-8 Configuring AlphaServer 1000A Owner's Guide...
  • Page 117 CAUTION: Environment variables must be entered exactly as shown, not abbreviated. They will not be recognized by the system in abbreviated form. Synopsis: set envar value [-default] [-integer] [-integer] -[string] show envar Arguments: AlphaServer 1000A Owner's Guide Configuring...
  • Page 118 >>> set bootdef_dev ewa0 >>> show bootdef_dev ewa0 >>> show auto_action boot >>> set boot_osflags 0,1 >>> Note: Remember to switch back to the Windows NT (ARC) console before booting the Windows NT operating system. 6-10 Configuring AlphaServer 1000A Owner's Guide...

  • Page 119: Memory

    ECC SIMM for Bank 1 MA00327 Table 6-1 Operating System Memory Requirements Operating System Memory Requirements Digital UNIX and OpenVMS Alpha 32 MB minimum; 64 MB recommended Windows NT 16 MB minimum; 32 MB recommended Windows NT Server 32 MB minimum; 64 MB recommended...

  • Page 120: Network Connections

    For added reliability, you can add a second power supply, which provides redundant power for a fully loaded system. Refer to "Installing and Removing Components" for instructions on adding a second power supply to your system. 6-12 Configuring AlphaServer 1000A Owner's Guide...

  • Page 121: Keyboard Type

    Note that some European language keyboards have 102 keys. Use the ARC console Setup menu to change the keyboard configuration. Refer to your operating system or application software documentation for software-specific key functions. AlphaServer 1000A Owner's Guide Configuring 6-13...

  • Page 122: Eisa And Isa Options

    Caution: Do not remove the system's top cover when the system is running. If you remove the top cover without first properly turning off the system, the system will shut down, with potential loss of data. 6-14 Configuring AlphaServer 1000A Owner's Guide...

  • Page 123: Isa Bus

    The ISA (Industry Standard Architecture) bus is an industry-standard, 16-bit I/O bus. The EISA bus is a superset of the well-established ISA bus and has been designed to be backward compatible with 16-bit and 8-bit architectures. Therefore, AlphaServer 1000A Owner's Guide Configuring 6-15...

  • Page 124: Eisa Configuration Utility (Ecu)

    ECU uses the CFG file to create a conflict-free configuration. The ECU is supplied on the System Configuration Diskettes shipped with your system. Make copies of the System Configuration Diskettes and keep the originals in 6-16 Configuring AlphaServer 1000A Owner's Guide...
  • Page 125 You can find more information about the ECU by reading the ECU online help. To read the online help, start the ECU (refer to "Configuring EISA Options" later in this chapter). Online help for the ECU is located under Step 1, "Important EISA Configuration Information." AlphaServer 1000A Owner's Guide Configuring 6-17...

  • Page 126: Configuring Eisa Options

    Make a copy of the diskette and keep the original in a safe place. Use the backup copy for configuring options. ECU Diskette DECpc Alpha for Windows NT ECU Diskette DECpc Alpha for Digital UNIX (DEC OSF/1) and OpenVMS Alpha Configuring EISA Options EISA options are recognized and configured automatically.
  • Page 127 5. Save your configuration. The "Save and Exit" ECU option saves your configuration information to the system's nonvolatile memory. 6. Return to the SRM console (Digital UNIX and OpenVMS Alpha systems only) and restart the system. For systems running Windows NT: Remove the ECU diskette from the diskette drive and boot the operating system.

  • Page 128: Configuring Isa Options

    This boots the ECU program. There may be a 10 to 20 second delay in system activity while the system recognizes the ECU. For systems running Digital UNIX or OpenVMS Alpha: a. Insert the ECU diskette for Digital UNIX (Digital UNIX) or OpenVMS Alpha into the diskette drive.
  • Page 129 The "Save and Exit" ECU option saves your configuration information to the system's nonvolatile memory. 6. Return to the SRM console (Digital UNIX and OpenVMS Alpha systems only) and restart the system. For systems running Windows NT: Remove the ECU diskette from the diskette drive and boot the operating system.

  • Page 130: Pci Option Cards

    Refer to "Turning the System Off" in Chapter 4, "Basic Operation" for information about turning off power. PCI cards require no additional configuration procedures; the system automatically recognizes the cards and assigns the appropriate system resources. 6-22 Configuring AlphaServer 1000A Owner's Guide...

  • Page 131: Storage Devices

    0 to 6. Any unused SCSI IDs in this range are available for use by the devices that you want to connect to the system. Write down the list of unused SCSI IDs. AlphaServer 1000A Owner's Guide Configuring 6-23...

  • Page 132: On-Board Scsi Bus Configuration

    The controller/device must be supported by the operating system. Consult the software product description or hardware vendor. In general, when configuring an 8-bit SCSI bus (narrow), up to 7 devices total are allowed. The entire SCSI bus length, from terminator to terminator, must not 6-24 Configuring AlphaServer 1000A Owner's Guide...

  • Page 133: Scsi Device Configurations

    For systems running Windows NT, no more than fifteen devices can be on any one wide SCSI-2 controller; for systems running Digital UNIX or OpenVMS Alpha, no more than seven devices are allowed. Each device must have a unique SCSI ID.
  • Page 134 8-bit SCSI support for the devices on the removable-media bus. Two additional controller option cards on the system board support the StorageWorks drives in a split- backplane configuration. See Figure 6-10. 6-26 Configuring AlphaServer 1000A Owner's Guide...

  • Page 135: Single-Controller Configuration

    05) at the rear of the system unit. (See Figure 6-6.) 4. One end of a 68-pin internal SCSI cable (17-04022-02) connects to the 68-pin connector (J17) on the StorageWorks backplane and the other end to the system board connector. AlphaServer 1000A Owner's Guide Configuring 6-27...
  • Page 136 7. Jumper W1 in the J3 set of jumper pins on the backplane is installed, and the W2 and W3 jumpers are removed. Figure 6-6 SCSI Cable Termination Optional SCSI Ports SCSI Terminator MA00945 6-28 Configuring AlphaServer 1000A Owner's Guide...
  • Page 137 Figure 6-7 Single-Controller SCSI Configuration Bus ID 4 Bus ID 5 Bus A 12-45490-01 17-04233-01 17-04021-01 12-41667-05 External Terminator StorageWorks StorageWorks Backplane Shelf (Rear) (Front) 17-04022-02 MA00900 AlphaServer 1000A Owner's Guide Configuring 6-29...

  • Page 138: Dual-Controller Configuration

    (enabled). The CDROM drive and tape drive, if installed, reside on a dedicated bus (bus A). Table 6-5 shows the SCSI ID settings for this configuration.The features of this configuration are listed below: Caution: Avoid bending the SCSI cable when folding it. 6-30 Configuring AlphaServer 1000A Owner's Guide...
  • Page 139 6. Jumper W1 in the J3 set of jumper pins on the backplane is installed, and the W2 and W3 jumpers are removed. 7. An internal terminator (12-45490-01) attached to the 68-pin connector (J10) terminates the B bus. AlphaServer 1000A Owner's Guide Configuring 6-31...
  • Page 140 Figure 6-8 Dual-Controller SCSI Configuration Bus ID 4 Bus ID 5 Bus A Bus B 12-45490-01 Controller Option Card 17-04233-01 17-04021-01 12-41667-05 External Terminator StorageWorks StorageWorks Backplane Shelf (Rear) (Front) 17-04022-01 MA00901 6-32 Configuring AlphaServer 1000A Owner's Guide...

  • Page 141: Dual-Controller, Split-Backplane Configuration

    Bus A and bus B are each terminated by an external terminator. Table 6-6 shows the SCSI ID settings for this configuration. The features of this configuration are listed below: Caution: Avoid bending the SCSI cable when folding it. AlphaServer 1000A Owner's Guide Configuring 6-33...
  • Page 142 68-pin connector (J17) at the bottom of the backplane. 7. An internal terminator (12-45490-01) attached to the 68-pin connector (J16) terminates the B bus. 8. All three jumpers in the J3 set of jumper pins on the backplane are removed (disabled). 6-34 Configuring AlphaServer 1000A Owner's Guide...
  • Page 143 Figure 6-9 Dual-Controller, Split-Backplane SCSI Configuration Bus ID 4 Bus ID 5 Bus A Bus B Controller Option Card 17-04233-01 12-45490-01 17-04022-01 12-41667-05 17-04019-02 12-41667-04 StorageWorks StorageWorks Backplane Shelf External (Rear) (Front) Terminators 17-04022-02 MA00950 AlphaServer 1000A Owner's Guide Configuring 6-35...

  • Page 144: Triple-Controller, Split-Backplane Configuration

    There are two external terminators, one for each SCSI option controller used. Table 6-7 shows the SCSI ID settings for this configuration. The features of this configuration are listed below: Caution: Avoid bending the SCSI cable when folding it. 6-36 Configuring AlphaServer 1000A Owner's Guide...
  • Page 145 SCSI terminator (12-41667-04) attached to the cable terminates the C bus. 8. All three jumpers in the J3 set of jumper pins on the backplane are removed (disabled). AlphaServer 1000A Owner's Guide Configuring 6-37...
  • Page 146 Figure 6-10 Triple-Controller, Split-Backplane SCSI Configuration Bus ID 4 Bus ID 5 Bus C Bus A Bus B Controller Option Cards 17-04233-01 12-45490-01 17-04022-01 12-41667-05 17-04019-02 12-41667-04 StorageWorks StorageWorks Backplane Shelf External (Rear) (Front) Terminators 17-04022-01 MA00902 6-38 Configuring AlphaServer 1000A Owner's Guide...
  • Page 147 Table 6-7 SCSI IDs for Triple-Controller Configuration SCSI Device SCSI ID Bus A CDROM drive Tape drive Bus B Slot 0 Slot 1 Slot 2 Slot 3 Bus C Slot 4 Slot 5 Slot 6 AlphaServer 1000A Owner's Guide Configuring 6-39...

  • Page 149: Upgrading

    Refer to the following list of tasks to help you plan an upgrade: Determine your current configuration Determine your new configuration Determine whether you can install the new option yourself Order the option Install the option Configure the option AlphaServer 1000A Owner's Guide Upgrading 7- 1...
  • Page 150 Note that this display lists tape drives as unsupported. Installed PCI and EISA devices are listed on separate screen displays. If you are running the Digital UNIX or OpenVMS Alpha operating systems, get a list of your system modules and devices by entering the show config command at the console prompt.

  • Page 151: Access From The Internet

    6. Configure the option. To configure an option, refer to Chapter 6, "Configuring." Access from the Internet If you are an Internet participant, you can obtain information about your AlphaServer 1000A system as follows: From the Digital FTP archive: ftp.digital.com: /pub/DEC/Alpha/systems/as1000/docs/ From the Digital World-Wide Web Server: http://www.service.digital.com/alpha/server/1000.html...

  • Page 152: Upgrade Options

    Firmware You may want to update your system firmware as later versions become available. The Windows NT (ARC) firmware and the Digital UNIX and OpenVMS Alpha (SRM) firmware reside in the four FlashROM chips located on the system board. This section describes how to update to a later version of firmware. You may also need to recopy firmware onto the system if the FlashROM should ever become corrupted.

  • Page 153: Updating Firmware Using The Cdrom Drive

    Updating Firmware Using the CDROM Drive To update an OpenVMS Alpha or Digital UNIX system: 1. At the console prompt (>>>), enter the show device command: >>> show device dka0.0.0.6.0 DKA0 RZ26L 440C dka400.4.0.6.0 DKA400 TOSHIBA CD-ROM XM-4101TA 0064 dva0.0.0.0.1 DVA0 ewa0.0.0.2004.0...

  • Page 154: Updating Firmware Using The Network

    1. Insert the diskette with the new firmware version in the diskette drive. 2. Enter the following command at the SRM console prompt: >>> boot dva0 3. Load and execute the update utility: APU-> update 4. Turn the system off and on. 5. Confirm the update: 7-6 Upgrading AlphaServer 1000A Owner's Guide...
  • Page 155 >>> show version Note: To update your system using the SRM console, use a diskette formatted with the Alpha boot block. To update using the ARC console, use an FAT formatted diskette. AlphaServer 1000A Owner's Guide Upgrading 7- 7...

  • Page 157: Troubleshooting

    Console Problems Boot Problems Problems Detected by the Operating System Storage Problems Option Card Problems Monitor and Terminal Problems Keyboard and Mouse Problems Printer Problems Overheating Problems RAID Device Problems Using the Fail-Safe Loader AlphaServer 1000A Owner's Guide Troubleshooting 8-1...

  • Page 158: Troubleshooting Overview

    The system repeatedly shuts down after 10 Overheating Problems seconds. System does not see or cannot access RAID drives. RAID Device Problems The FlashROM is corrupted, and the system cannot Using the Fail-Safe Loader access console mode. 8-2 Troubleshooting AlphaServer 1000A Owner's Guide...

  • Page 159: System Diagnostics

    Check that the J1 jumper is set at bank set incorrectly or the PCI-to-PCI 1. (See Figure 9-7.) If the jumper is not controller failed. the problem, call your service representative. 3-3-3 Internal Qlogic controller failure. Call your service representative. AlphaServer 1000A Owner's Guide Troubleshooting 8-3...

  • Page 160: Reading The Console Event Log

    2. Network external loopback tests for EW: this test is run if a Digital Ethernet controller (EW) is present. The test requires that the Ethernet port be terminated or connected to a live network; otherwise, the test will fail. 3. Memory tests 8-4 Troubleshooting AlphaServer 1000A Owner's Guide...
  • Page 161 Testing the memory Testing parallel port Testing the SCSI Disks Non-destructive Test of the Floppy started serial port not used as main console - VGA test bypassed Printer offline file open failed for para AlphaServer 1000A Owner's Guide Troubleshooting 8-5...

  • Page 162: The Kill And Kill_Diags Commands

    Many of the diagnostic tests are run in the background and provide information only if an error occurs. Use the command to display the show_status progress of the diagnostics. 8-6 Troubleshooting AlphaServer 1000A Owner's Guide...

  • Page 163: Power Problems

    Console Problems Table 8-4 describes how to troubleshoot the system when, at startup, the console terminal does not display the startup screen, or the startup screen displays error messages. AlphaServer 1000A Owner's Guide Troubleshooting 8-7...
  • Page 164 If startup screens or the console event log indicate problems with EISA or PCI devices, or if EISA or PCI devices are missing from the show config display, use the troubleshooting table in the section, "Option Card Problems" to determine the problem. 8-8 Troubleshooting AlphaServer 1000A Owner's Guide...

  • Page 165: Boot Problems

    Check that the boot device environment variable correctly identifies the boot device: Digital UNIX and OpenVMS Alpha: use the show bootdef_dev command to display the boot device. Windows NT: Select the ARC console menu options "Display Hardware Configuration"...
  • Page 166 There is a software problem or the Refer to your operating system software information. operating system is not installed Verify that you have the correct firmware revision for correctly. your system. See Chapter 3, "Preparing to Install an Operating System." 8-10 Troubleshooting AlphaServer 1000A Owner's Guide...

  • Page 167: Problems Detected By The Operating System

    Action System is hung or has crashed. Examine the crash dump file. Refer to the OpenVMS Alpha System Dump Analyzer Utility Manual (AA-PV6UB-TE) for information on how to interpret OpenVMS Alpha crash dump files. Refer to the Guide to Kernel Debugging (AA-PS2TD-TE) for information on using the Digital UNIX Crash Utility.

  • Page 168: Storage Problems

    Activity indicators do not come Missing or loose cables. Remove device and inspect cable connections. Drive is missing from the Drive is not properly seated on Reseat drive on StorageWorks show config display. StorageWorks shelf. shelf. 8-12 Troubleshooting AlphaServer 1000A Owner's Guide...
  • Page 169 SCSI terminator. (See Chapter 6, the console event log; storage "Configuring.") adapter port failure. Extra terminator. Devices produce errors or device Check that SCSI bus is terminated IDs are dropped. only at beginning and end. Remove unnecessary terminators. AlphaServer 1000A Owner's Guide Troubleshooting 8-13...

  • Page 170: Option Card Problems

    ECU. Start with the last ISA module installed. Check for a bad slot by moving the last installed controller to a different slot. Call the option manufacturer or your service representative for help. 8-14 Troubleshooting AlphaServer 1000A Owner's Guide...

  • Page 171: Pci Bus Problems

    Call the option manufacturer or your service representative for help. Monitor and Terminal Problems If the system starts up but has no startup display when you turn on the system, refer to Table 8-11. AlphaServer 1000A Owner's Guide Troubleshooting 8-15...
  • Page 172 Try connecting the terminal or monitor to another system using the same terminal or monitor cable. If the terminal or monitor works, the port to which the terminal or monitor was connected is faulty. Contact your service representative. 8-16 Troubleshooting AlphaServer 1000A Owner's Guide...

  • Page 173: Keyboard And Mouse Problems

    Replace the mouse. The mouse is faulty. Printer Problems Verify that the printer is correctly cabled to the system (see Figure 1-3 to verify the connection) and refer to the printer's documentation if necessary. AlphaServer 1000A Owner's Guide Troubleshooting 8-17...

  • Page 174: Overheating Problems

    ECU, verify that the controller is set to spin up two disks Windows NT systems. every six seconds. This is the default setting if you are using the default configuration files for the controller. 8-18 Troubleshooting AlphaServer 1000A Owner's Guide...

  • Page 175: Using The Fail-Safe Loader

    9. Disable the fail-safe loader and set the SROM jumpers to their normal operating position. 10. Replace the top cover and side panels, and turn the system back on. 11. Check to make sure that the appropriate console prompt appears. AlphaServer 1000A Owner's Guide Troubleshooting 8-19...
  • Page 176 Figure 8-1 J1 Jumper on the CPU Card (Normal Position) MA00926 8-20 Troubleshooting AlphaServer 1000A Owner's Guide...

  • Page 177: Quick Reference

    To display the messages in the console event log, use the cat el command, or, to display the log screen by screen, use the more el command. AlphaServer 1000A Owner's Guide Quick Reference 9-1...

  • Page 178: Hardware Overview

    5 Operator control panel 6 Diskette drive activity indicator 7 Diskette drive eject button 8 CDROM volume control 9 CDROM activity indicator 10 CDROM eject button 4 3 2 11 CDROM emergency eject hole MA00904 9-2 Quick Reference AlphaServer 1000A Owner's Guide...

  • Page 179: System Rear View

    (COM2) 4 Mouse port 5 VGA port 6 Keyboard port 7 Serial console port/ terminal port (COM1) 8 SCSI port (8-bit, narrow) MA00211 9 Power inlet 10 Four additional SCSI ports (16-bit, wide) AlphaServer 1000A Owner's Guide Quick Reference 9-3...

  • Page 180: System Side View

    Figure 9-3 shows system components on the system board side with the side panel removed. Figure 9-3 System Side View: System Board Side System Board CPU Card CDROM Drive Diskette Drive Upper Fan Speaker Lower Fan MA00949 9-4 Quick Reference AlphaServer 1000A Owner's Guide...
  • Page 181 Figure 9-4 shows system components on the power supply side with the side panel removed. Figure 9-4 System Side View: Power Supply Side Sensor Switch Tape Drive Housing Operator Control Panel Display Front Bezel Primary Backplane Power Supply MA00922 AlphaServer 1000A Owner's Guide Quick Reference 9-5...

  • Page 182: System Board Connectors, Chips, And Slots

    CPU Module NVRAM Chip Connector (E14 On Board) EISA 1 EISA 2 Primary Removable Media Slots Internal SCSI Connector (50 Pin Narrow) Secondary Slots Speaker Connector StorageWorks Internal SCSI Connector (68 pin Wide) MA00923 9-6 Quick Reference AlphaServer 1000A Owner's Guide...

  • Page 183: Port Pinouts

    Blue color driver Not connected GNDB Video ground GNDB Video ground GNDB Video ground GNDB Video ground Not connected GNDB Video ground Not connected Not connected HSYNC Horizontal synch VSYNC Vertical synch Not connected AlphaServer 1000A Owner's Guide Quick Reference 9-7...

  • Page 184: Parallel Port Connector

    Printer data bit 6 PRTD7 Printer data bit 7 ACK* Acknowledge BUSY Busy Paper end SLCT Select AUTOFDXT* Autofeed ERR* Error INIT* Initialize printer SLCTIN* Select input 18 to 25 CHAS Chassis ground 9-8 Quick Reference AlphaServer 1000A Owner's Guide...
  • Page 185 The keyboard and mouse connectors consist of two 6-pin mini-DIN connectors. Table 9-4 lists their pin assignments. Table 9-4 Keyboard and Mouse Port Pinouts Signal Data Reserved Ground +5 V dc (fused) Clock Reserved AlphaServer 1000A Owner's Guide Quick Reference 9-9...
  • Page 186 Signal -DB (0) -DB (1) -DB (2) -DB (3) -DB (4) -DB (5) -DB (6) -DB (7) -DB (P) RESERVED RESERVED OPEN TERMPWR RESERVED RESERVED -ATN -BSY -ACK -RST -MSG -SEL -REQ -I/O 9-10 Quick Reference AlphaServer 1000A Owner's Guide...

  • Page 187: Indicator Lights

    Lights when the system is accessing (green) the CDROM drive. StorageWorks Disk Drive (green) Blinks when reading or writing to disk. StorageWorks Disk Drive (amber) Lights when there is a problem with the disk. AlphaServer 1000A Owner's Guide Quick Reference 9-11...

  • Page 188: System Board And Cpu Card Jumper Settings

    Fan fault Allows hardware to detect a fan fault and shut down the system in an orderly sequence. Enabled. Set to disable if testing the system board or CPU card outside of the enclosure. 9-12 Quick Reference AlphaServer 1000A Owner's Guide...
  • Page 189 Figure 9-6 System Board Jumper Positions for Normal Operation Large Fan (J16) VGA Enable (J27) Small Fan (J55) Force Shutdown (J53) Flash ROM VPP Enable (J50) Temperature Shutdown (J52) Fan Fault (J56) SCSI Termination (J51) MA00924 AlphaServer 1000A Owner's Guide Quick Reference 9-13...
  • Page 190 The J1 jumper on the CPU card activates the SROM tests and the fail-safe loader. The J3 and J4 jumper settings affect clock speed and other critical settings for the AlphaServer 1000A system. The J3 and J4 settings differ according to model. Figure 9-7 CPU Card Jumper Positions for Normal Operation...
  • Page 191 Model 4/233 MA00791 Figure 9-8 shows jumper locations for the CDROM drive. Figure 9-8 RRD45 CDROM Jumper Locations MA01425 AlphaServer 1000A Owner's Guide Quick Reference 9-15...
  • Page 192 Figure 9-9 shows the jumper locations for the hard disk drive. Figure 9-9 RZxx Hard Disk Jumper Locations A2 A1 A0 WS EP SS MA00228 9-16 Quick Reference AlphaServer 1000A Owner's Guide...

  • Page 193: Scsi Id Settings

    If you use slots 4 and 5, you must disable the CDROM drive and the tape drive. If you use the CDROM drive and the tape drive, you must remove drives from slots 4 and 5. AlphaServer 1000A Owner's Guide Quick Reference 9-17...

  • Page 194: Dual-Controller Configuration Jumper Options

    Table 9-9 Dual-Controller Configuration Jumper Options Device None W1/W2 W1/W3 W2/W3 W1/W2/W3 or Slot Bus A CDROM Tape Slot 0 Slot 1 Slot 2 Slot 3 Bus B Slot 4 Slot 5 Slot 6 9-18 Quick Reference AlphaServer 1000A Owner's Guide...

  • Page 195: Triple-Controller Configuration Jumper Options

    Table 9-10 Triple-Controller Configuration Jumper Options Device None W1/W2 W1/W3 W2/W3 W1/W2/W3 or Slot Bus A CDROM Tape Slot 0 Slot 1 Slot 2 Slot 3 Bus B Slot 4 Slot 5 Slot 6 AlphaServer 1000A Owner's Guide Quick Reference 9-19...

  • Page 196: Specifications

    Humidity The relative humidity must be between 10% and 90% (20% to 80% with removable media options). Air circulation Minimum clearance of 8 cm (3 in.) on all sides of the system unit. 9-20 Quick Reference AlphaServer 1000A Owner's Guide...
  • Page 197 Table 9-15 Acoustics-Declared Values per ISO 9296 and ISO 7779 AlphaServer 1000A d, B m, dBA (PB73A-A9/PB74A-A9) (Bystander Positions) Idle Operating AlphaServer 1000A (PB73A-A9/PB74A-A9) with 6xRZ26L Idle Operating Note: Current values for specific configurations are available from Digital representatives. 1B-10dBa. AlphaServer 1000A Owner's Guide Quick Reference 9-21...

  • Page 198: System Architecture

    Keybd & Mouse Buffers PCI Slots Memory Keyboard (16MB-1GB) EISA Slots Mouse X-Bus EISA Slots SVGA Cirrus PCI-EISA 5428 Bridge Serial Ports Floppy Port 87332 Parallel Port Primary EISA Bus MA00946 PCI Bus 9-22 Quick Reference AlphaServer 1000A Owner's Guide...

  • Page 199: Glossary Of Terms

    Identifies products and services that take advantage of Digital's Alpha 64-bit computing environments. AlphaServer Digital's new generation of server systems based on the Alpha 64-bit computing architecture Advanced RISC Computing. User interface to the console firmware for operating systems that expect firmware compliance with the Windows NT Portable Boot Loader Specification.
  • Page 200 Short for bootstrap. To load an operating system into memory. bootp A load host protocol for UNIX host systems. bootstrap The process of loading an operating system into memory. 2 Glossary of Terms AlphaServer 1000A Owner's Guide...
  • Page 201 One of two interfaces in the AlphaServer operator interface. The command line interface supports the OpenVMS and Digital UNIX operating systems. Using this interface you can configure and test the system, examine and alter system state, and boot the operating system. AlphaServer 1000A Owner's Guide Glossary of Terms 3...
  • Page 202 DEC VET Digital Verifier and Exerciser Tool. A multipurpose system diagnostic tool that performs exerciser-oriented maintenance testing. DECchip 21064 processor , single-chip processor based on the Alpha architecture and used on many CMOS AlphaGeneration computers. 4 Glossary of Terms AlphaServer 1000A Owner's Guide...
  • Page 203 Error Correction Code. Code and algorithms used by logic to facilitate error detection and correction. EISA bus Extended Industry Standard Architecture bus. A 32-bit industry-standard I/O bus used primarily in high-end PCs and servers. AlphaServer 1000A Owner's Guide Glossary of Terms 5...
  • Page 204 An optional mode of SCSI-2 that allows transmission rates of up to 10 megabytes per second. File allocation table file type. All MS-DOS Windows files are of this type. firmware Software code stored in hardware. 6 Glossary of Terms AlphaServer 1000A Owner's Guide...
  • Page 205 Industry Standard Architecture. An 8-bit or 16-bit industry-standard I/O bus, widely used in personal computer products. The EISA bus is a superset of the ISA bus. Local area network. A high-speed network that supports computers that are connected over limited distances. AlphaServer 1000A Owner's Guide Glossary of Terms 7...
  • Page 206 Windows NT operating system by selecting choices from a simple menu. The EISA Configuration Utility is also run from the menu interface. Maintenance Operations Protocol. A transport protocol for network bootstraps and other network operations. 8 Glossary of Terms AlphaServer 1000A Owner's Guide...
  • Page 207 See operator control panel. OpenVMS Alpha operating system A general-purpose multiuser operating system that supports AlphaGeneration computers in both production and development environments. OpenVMS Alpha software supports industry standards, facilitating application portability and interoperability. operating system mode The state in which the system console terminal is under the control of the operating system.
  • Page 208 PALcode Alpha Privileged Architecture Library code, written to support Alpha processors. PALcode implements architecturally defined behavior. Peripheral Component Interconnect. An industry-standard expansion I/O bus that is the preferred bus for high-performance I/O options. Available in a 32-bit and a 64- bit version.
  • Page 209 The probability that a device or system will not fail to perform its intended functions during a specified time Remote Installation Service (RIS) A tool that allows remote installation of Digital UNIX to Alpha systems through a local area network. RISC Reduced instruction set computer.
  • Page 210 StorageWorks Digital's modular storage subsystem (MSS), which is the core technology of the Alpha SCSI-2 mass storage solution. Consists of a family of low-cost mass storage products that can be configured to meet current and future storage needs. system board The main circuit board of a computer.
  • Page 211 Windows NT "New technology" operating system owned by Microsoft Corporation. write-enabled Describes a device onto which data can be written. write-protected Describes a device onto which data cannot be written. AlphaServer 1000A Owner's Guide Glossary of Terms 13...
  • Page 213 Boot menu (ARC console) installing, 5-28 functions, 4-10 jumper positions for, 9-14 steps, 4-24 removing, 5-27 Windows NT, 4-5 Boot problems troubleshooting, 8-9 Boot selection menu (ARC console), 4-25 Digital UNIX Boot selections booting, 4-25 AlphaServer 1000A Owner's Guide Index 1...
  • Page 214 9-16 location, 6-14 location of, 1-11 EISA options, 1-11 partitioning, 3-5 configuring, 6-17 preparing for Windows NT, 3-4 Environment variables help command, 4-16 boot, 4-19 changing default, 4-20 editing, 4-11 setting, 4-19, 6-9 Indicators 2 Index AlphaServer 1000A Owner's Guide...
  • Page 215 Lock location, 4-2 OpenVMS system, 2-9 booting, 4-25 installing, 3-10 preparing to install, 3-8 verifying configuration, 6-4 Maintenance verifying version, 3-8 system, 4-32 Operating system defaults Memory banks, 5-6 changing, 4-19 Memory modules, 5-6 AlphaServer 1000A Owner's Guide Index 3...
  • Page 216 8-11 Port pinouts Operating system type rear panel, 9-7 setting for Digital UNIX, 3-7 Ports setting for OpenVMS Alpha , 3-9 rear panel, 1-9 setting for Windows NT, 3-2 Power requirements, 2-3 Operating systems Power supply, 612 installation, 3-1...
  • Page 217 2-2 Specifications System board (figure), 9-6 system, 9-20 System board jumpers SRM console, 1-3 settings, 9-13 commands, 4-12 System partition help, 4-17 setting default, 3-5, 4-12 switching to, 4-19 verifying configuration from, 6-2 AlphaServer 1000A Owner's Guide Index 5...
  • Page 218 VGA console tests, 8-5 VGA monitor connecting, 2-6 VGA port pin assignments, 9-7 Voltage power supply, 2-3 Windows NT boot menu, 4-5 installing, 3-6 preparing to install, 3-1 verifying configuration, 6-2 verifying version, 3-1 6 Index AlphaServer 1000A Owner's Guide...

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