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Merlin Legend BIS34
AT&T Merlin Legend BIS34 Manuals
Manuals and User Guides for AT&T Merlin Legend BIS34. We have
8
AT&T Merlin Legend BIS34 manuals available for free PDF download: System Manager's Manual, User Manual, Operator's Manual, Supervisor Manual, Supervizor's Manual, Quick Reference
AT&T Merlin Legend BIS34 System Manager's Manual (238 pages)
Avaya Merlin Legend 10BS: User Guide
Brand:
AT&T
| Category:
Telephone
| Size: 0.83 MB
Table of Contents
Table of Contents
3
About this Guide
9
Purpose and Scope
9
Implementing FAX Attendant
9
Introduction
9
About this Guide
10
System Operations
10
Report Generation
10
A User Interface
10
User Interface Information
10
How to Use this Guide
11
Typical Function Key Labels
12
Related Documents
13
1 Introduction
15
Overview
15
FAX Attendant Services
16
FAX Attendant Features
16
Telephone System Interface
22
Co-Resident Configuration
23
2 Feature and Planning Review
25
Review of System Planning
25
Planning for FAX Attendant on the MERLIN LEGEND System
25
Calling Groups
26
Call Coverage Paths
26
Planning the FAX Attendant System
27
Assigning Services to Voice Channels
27
Assigning Lines/Pools to Voice Channels
28
Planning Your Fax Response Service
35
Customizing Voice Prompts
36
3 Implementing FAX Attendant
37
Entering FAX Attendant Data
37
Status Screen
39
Integrated Solution III Main Menu
40
AUDIX Voice Power/Fax Attendant Menu
41
Fax System Parameters Administration Menu
42
General Fax Parameter Administration Form
43
Voice System Parameter Administration Form
44
Account Code Parameter Administration
45
Fax System Parameters Administration Menu
46
Account Code Parameter Administration Form
47
Account Code List Administration
48
Fax System Parameters Administration Menu
49
Account Code List Administration Form
50
Extension Directory Screen
52
AUDIX Voice Power User Screen
53
Subscriber Administration Screen, Page 1 of 2
54
Subscriber Administration Screen
55
Extension Directory Screen
57
Special Purpose Extension Screen
58
AUDIX Voice Power User Screen
59
Subscriber Administration Screen, Page 1 of 2
60
Subscriber Administration Screen, Page 2 of 2
61
Changing a Subscriber Profile
61
Extension Directory Screen
62
Subscriber Administration Screen, Page 1 of 2
64
Subscriber Administration Screen, Page 2 of 2
65
Service Administrator Registration Form
69
Outcalling Administration Form
70
Fax Group List Administration Form
72
Fax Group List Editing Form
73
Fax Group List Administration Form
74
Fax Group List Administration Form
76
Custom Voice Prompts
77
4 Fax Response Administration
85
Entering Fax Response Data
85
Accessing Fax Response
85
Status Screen
86
Integrated Solution III Main Menu
87
AUDIX Voice Power/Fax Attendant Menu
88
Implementing a New Fax Response Service
89
Fax Response Administration
89
Fax Response Administration Menu
89
Fax Response Workspace Administration Menu
90
Edit Workspace/Edit Inactive Fax Messages Form
91
Edit Faxmenu Form
93
Administering the Main Menu
94
Faxmenu Message Administration Form
94
Administering the Touch-Tone Gate Prompt and Goodbye Message
102
Fax Response Coversheet Administration
107
Fax Response Coversheet Administration Screen
108
Modifying Your Existing Fax Response Service
109
Fax Response Workspace Administration Menu
110
Copy Service into Workspace Menu
111
Administering Menus
111
Edit Faxmenu Form
115
Administering Faxmenus
115
Faxmenu Message Administration Form
116
Helpful Hints: Creating and Loading Fax Response Service
118
System Operations
123
Introduction
123
System Management Operations
124
Operating FAX Attendant
128
Changing the Refresh Rate
133
Changing the State of Voice Channels
133
Backing up Files
134
Fax Equipment Operations
134
Integrated Solution III Main Menu
135
Fax Equipment Operations Screen
136
Fax Channel Administration Screen
137
Change State of Fax Equipment
137
Change State of Fax Equipment Form
138
Administer Fax Line Extension Screen
139
Administering Fax Lines
139
Canceling Subscriber Fax Transmissions
141
Fax Equipment Diagnostics Screen
142
Fax Equipment Diagnostics - Results Screen
143
Report Generation
145
Generating FAX Attendant Reports
145
Reports Menu
146
AUDIX Voice Power/Fax Attendant Reports Menu
147
System Reports Menu
152
Accessing System Reports
152
Troubleshooting
157
Application Operation Problems
160
User Interface
173
User Interface Information
173
Function Keys
176
System Messages
181
Introduction to System Messages
181
Software Architecture
183
System Message Format
184
System Message Listings
185
FAX Attendant Menu Trees
229
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AT&T Merlin Legend BIS34 User Manual (189 pages)
Communications System Release 2.0 Analog Multiline Telephones
Brand:
AT&T
| Category:
Telephone
| Size: 0.76 MB
Table of Contents
Table of Contents
3
Important Safety Instructions
9
Save These Instructions
10
About this Guide
12
Conventions
13
How to Comment on this Guide
14
Your Analog Multiline Telephone
16
BIS-10 Telephone
17
BIS-22 Telephone
19
BIS-22D Telephone
21
BIS-34 Telephone
23
BIS-34D Telephone
25
Cordless Phone Handset
27
Cordless Phone Base Unit
29
The Display Area
31
Dedicated Feature Buttons
33
Line Buttons
37
Your Analog Multiline Telephone (Continued)
37
Line Button Lights on bis Phones
42
Line Button Lights on MLC-5 Cordless Phones
43
Caring for Your Phone
44
Additional Equipment
45
Quick Start
48
Identifying Call Types
49
Making Calls
51
Answering Calls
56
Transferring Calls
59
Setting up a Conference
61
Using and Programming Features
64
Using Features
67
Programming a Feature Button
69
Using a Feature Code
69
Programming a Feature on a Button
69
Feature Finder
72
Calling Basics
73
Covering Calls
74
Features
78
Account Code Entry
79
Alarm Clock
83
Auto Answer All
85
Auto Dial
87
Characters
88
Calendar
91
Features (Continued)
91
Callback
92
Outside Lines
94
Call Waiting
97
Conference
99
Coverage
103
Do Not Disturb
111
Feature Button
114
Forward and Follow Me
116
Last Number Dial
121
Line Request
122
Messaging
123
Receiving Messages
127
Night Service
131
Paging
132
Park
135
Personal Speed Dial
139
Pickup
141
Privacy
144
Recall
146
Features (Continued)
146
Reminder Service
148
Ringing Options
150
Saved Number Dial
154
Signaling and Notify
156
System Speed Dial
159
Timer
161
Transfer
162
Voice Announce
172
B Feature Codes
176
Feature Codes
177
Programming Codes
180
AT&T Merlin Legend BIS34 Operator's Manual (129 pages)
Analog Direct-Line Consoles
Brand:
AT&T
| Category:
Conference System
| Size: 0.63 MB
Table of Contents
Communications System
1
Table of Contents
3
Important Safety Instructions
7
Save These Instructions
8
About this Guide
9
Conventions
10
Commenting on this Guide
11
1 About Your Direct-Line Console
12
Using Your Direct-Line Console
13
Direct-Line Console Models
15
BIS-22D Telephone
16
BIS-34 Telephone
17
BIS-34D Telephone
18
MERLIN II System Display Console
20
Console Equipment
22
Line and DSS Buttons
24
Extension Numbers
29
Lights
30
2 Quick Start
33
Feature Finder
33
Basic Console Operations
34
Identifying Call Types
35
Making a Call
37
Answering a Call
40
Transferring a Call
41
Setting up a Conference
43
3 Feature Finder
46
Making Calls
49
4 Features
50
Feature Availability
51
Using Features
53
Programming a Feature on a Button
54
Programming a Feature Button
56
Features
58
Account Code Entry
58
Alarm
61
Alarm Clock
62
Auto Dial
65
Barge-In
67
Calendar
68
Camp-On
70
Conference
72
Extension Status
76
Messaging
80
Night Service
88
Paging
91
Park
94
Reminder Service
97
System Speed Dial
102
Timer
104
Transfer
105
A Feature Codes
112
Feature Codes
113
B Programming Codes
115
Programming Codes
116
C Special Characters
119
Special Characters
120
D System Specifics
121
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AT&T Merlin Legend BIS34 Operator's Manual (123 pages)
Analog Direct-Line Consoles
Brand:
AT&T
| Category:
Conference System
| Size: 1.21 MB
Table of Contents
Issue
2
Line Button Lights
3
Account Codes
4
Conference Calls
4
Speed Dial Codes
4
Table of Contents
5
Important Safety Instructions
9
Save These Instructions
10
About this Book
11
Conventions Used
12
How to Comment on this Book
13
1 Understanding Your Equipment
14
Identifying Your Equipment
15
Bis-22D
17
Bis-34
18
Bis-34D
19
MERLIN II System Display Console
21
Operator's Headset and Adapter
23
Line and DSS Buttons
24
Lights
30
The Display
33
Handling Calls
34
Feature Preview
35
Identifying Call Types
36
2 Handling Calls-Continued
36
Answering Calls
38
Making Calls
40
Transferring Calls
42
Making Conference Calls
48
To Set up a Conference
49
3 Feature Finder
50
4 Using Features
54
Display Programmed
57
Model Line
57
Account Code Entry
58
Alarm
61
Alarm Clock
62
Auto Dial
64
Barge-In
66
Calendar
67
Camp-On
68
Extension Status
70
Messaging
73
Using Features-Continued
73
Send/Remove Message
74
Posted Message
78
Night Service
80
Loudspeaker
82
Paging
82
Speakerphone
82
Park
85
Reminder Service
87
System Speed Dial
91
Timer
92
Programming Special Characters
93
Feature Codes
97
Programming Codes
100
Feature Code
104
AT&T Merlin Legend BIS34 Supervisor Manual (82 pages)
Calling Group
Brand:
AT&T
| Category:
Conference System
| Size: 0.45 MB
Table of Contents
Table of Contents
3
About this Guide
9
Conventions
10
Commenting on this Guide
11
1 Calling Group Overview
12
2 About Your Calling Group
17
Supersvisor Telephones
17
Calling Group Supervisor Telephones
18
BIS-22Dtelephone
19
BIS-34Dtelephone
20
MERLIN II System Display Console
21
MLX-28Dtelephone
22
About Your Calling Group Supervisor Telephones
22
MLX-20L Telephone with Direct Station Selector (DSS)
23
Telephone Accessories
24
Buttons
26
Programming a Telephone
36
3 Features
44
Auto Login and Auto Logout
45
Calling Group Message Receiver
46
Call Queues
47
Calling Group Hunt Type
51
4 Calling Group Supervisor Activities
54
Entering and Exiting Supervisor Mode
55
Monitoring Calls in Queue
57
Monitoring Agent Status
59
Changing Agent Status
63
5 Calling Group Agent Activities
65
Answering a Calling Group Call
66
Signing in and out of the Calling Group
67
Using a Headset
69
AT&T Merlin Legend BIS34 Supervizor's Manual (75 pages)
Calling Group
Brand:
AT&T
| Category:
Conference System
| Size: 0.92 MB
Table of Contents
Table of Contents
3
Important Safety Instructions
7
Save These Instructions
8
About this Book
9
Conventions Used
10
How to Comment on this Book
11
1 Calling Group Overview
12
2 Calling Group Supervisor Telephones
15
BIS-22D Telephone
16
BIS-34D Telephone
17
MERLIN II System Display Console
18
MLX-28D Telephone
19
MLX-20L Telephone with Direct Station Selector (DSS)
20
Buttons on Your Phone
21
Line Buttons
23
Feature Button
28
Programming Your Phone and Agent Phones
31
3 Calling Group Features
37
Station Hunting
39
Call Queues
42
Auto Login and Auto Logout
46
Calling Group Message Receiver
47
4 Calling Group Supervisor Activities
48
Entering and Exiting Supervisor Mode
49
Monitoring Calls in Queue
51
Monitoring Agent Status
52
Changing Agent Status
55
Calling Group Agent Activities
56
Answering Calling Group Calls
57
Signing in and out of the Calling Group
58
Using a Headset
60
AT&T Merlin Legend BIS34 Quick Reference (11 pages)
Analog Multiline Telephones
Brand:
AT&T
| Category:
Conference System
| Size: 0.14 MB
Table of Contents
Line Buttons
2
Dedicated Feature Buttons
2
Desk Stand
2
Often Used Features
3
Forward and Follow Me
3
Call Handling
4
Line Button Lights
4
Personal Speed Dial
5
System Speed Dial
5
Auto Dial
5
Features & Programming
6
Programming a Feature Button
6
Account Code Entry
7
Call Waiting
8
Do Not Disturb
9
Last Number Dial
9
Saved Number Dial
9
Accessing Features
10
AT&T Merlin Legend BIS34 Quick Reference (4 pages)
BRI Access Button
Brand:
AT&T
| Category:
Conference System
| Size: 0.04 MB
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