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Calling Group Supervisor Activities
Entering and Exiting
Supervisor Mode
Your phone can operate as either a supervisor phone or a
normal phone.
In the supervisor mode, the lights next to each Agent button
show agent status (available or unavailable) so you know who
is available for incoming calls. When your phone is in the
normal mode, these lights show whether the agent is using
their phone.
In the supervisor mode, you can use the Agent status buttons
to change the status of agent phones. In normal mode, you
cannot change agent status.
Unless you are a backup calling group supervisor, you should
always leave your phone in supervisor mode to avoid a slight
delay when switching modes.
4-2 Entering and Exiting Supervisor Mode
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