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Calling
Group Features
Auto Login and Auto
Logout
Calling groups can be programmed with Auto Logout to
automatically change the status of an agent's phone from
available to unavailable if the call is not answered within five
rings. The unanswered call is then sent to an available agent
or, if no agents are available, to the front of the calling group
queue. When the status
it remains unavailable
is signed in.
it
Another function of Auto Logout is to automatically make all
agents unavailable following a power failure. They must sign in
when the system starts up again.
Auto Login does just the opposite of Auto Logout. When a
calling group is programmed with Auto Login, calls continue
to ring at an agent's phone until the call is answered or until
the caller hangs up. In addition, following a power failure, Auto
Login automatically makes all agents in the calling group
available. They do not need to sign in when the system starts
up again.
3-10 Auto Login and Auto Logout
of a
phone is changed to unavailable,
for subsequent calling group calls
until
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