Helpful Hints: Creating And Loading Fax Response Service - AT&T Merlin Legend 10BS System Manager's Manual

Fax Response Administration
Helpful Hints: Creating and Loading
Fax Response Service
Applications that Require Collecting Voice
Telephone Numbers
Some fax response applications require a printout of calling party voice
telephone numbers. A report that includes calling party telephone numbers can,
for example, provide the opportunity to get qualified sales leads, or to return calls
to people who are interested in information on your Fax Response Service.
Calling party telephone numbers are generated in the Fax Response Usage
Report. provided either the Calling Number Request feature or System
Coversheet is activated.
Allowing Callers to Return to the Main
Menu
If you would like your callers to be able to return to the Main Menu after listening
to a recorded announcement, you can do so by setting up a menu rather than an
announcement. The prompt for this menu would be the announcement, followed
by an instruction to the caller to enter
would then record a short announcement to be played when the caller presses
. The caller will hear this announcement, followed quickly by the goodbye
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message.
NOTE:
This example assumes the Delivery to Alternate Destination
Allowed? option on the Fax System Parameter Administration screen is
set to yes .
Example: You would like to have option
announcement containing detailed instructions on how to use this service. You
would also like the caller to be able to return to the Main Menu, rather than
having to redial the service.
On the Main Menu (Form L), make option
Use a separate Form L to set up menu5 . Menu5 should include only one entry, a
recorded announcement at option
following message for menu5:
To use the fax response service, you must be calling from a touch-
tone telephone (if "Delivery to Alternate Destination Allowed?" is
turned off, say "...you must be calling from the touch-tone telephone
of your fax machine."). After selecting the information you wish to
receive, you will be asked to choose a delivery method. To deliver
the fax to the fax machine you are calling from, press
would like to enter a fax number where the information can be
delivered, press
fax machine you are calling from, you will be asked to press Start on
4-34
* to return to the Main Menu. You
6
,
on the Main Menu be a recorded
5
a menu, menu5 for this example.
5
( ann1 for this example). Record the
1
. If you choose to receive the information on the
2
. If you
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