Call Handling; Line Button Lights - AT&T Merlin BIS 10 Quick Reference

CALL HANDLING

Line Button Lights

Light Meaning
Steady red You are automatically
connected to this line when
you lift the handset.
Steady green The line is in use or the
feature programmed onto
the line button is in use.
Steady red You are using this line
button or the Line Request
and green
feature is in use.
Steady red and An incoming call is ringing
flashing green
on this line button or a call
you transferred is returning
to this line button.
Fast flashing You have put a call on hold
green
on this line button.
Slow flashing Someone else has put a
green call on hold on this line
button.
Tones
Tone Meaning
You can make a call.
Dial tone
(steady tone)
Busy (slow The phone you are calling
repeating tone) is busy.
Fast busy (fast No lines are available.
repeating tone)
Alternating high You dialed a number
incorrectly or misused
and low tones
a feature.
Confirmation tone You used a feature properly.
(double break
in dial tone
followed by
steady tone)
The outside line or the
Callback tone
(five short extension is busy and
beeps) your phone is programmed
for automatic callback.
You have an inside call
Call waiting
tone (one or (one beep) or an out-
two beeps while side call (two beeps)
you are on waiting.
another call)
Rings
Ring
One long ring
One short ring and
one long ring
Two short rings and
one long ring
Conference
Conference can have up to
three inside participants,
including yourself, and up to
two outside participants.
1. Dial the first number or
extension.
Press Conference.
2.
(after first call is answered
which puts call on hold).
Select line button, if not
3.
selected.
4. Dial next number or
extension.
Announce call and press
5.
Conference.
Repeat Steps 2-5 for
6.
each outside participant.
7. To end conference,
hang up.
Press and line
Drop
button to drop any
participant added.
Press Hold to
temporarily
leave conference.
Press any participant's
line to rejoin the
conference.
Meaning
An inside call
An outside call
An outside call transferred to you,
a returning transferred call, or a
returning Callback call
Transfer
To transfer:
1. Press Transfer.
Press ICOM or SA
2.
button, if not already
selected.
Dial extension or number.
3.
4. Announce call, if desired.
Press Transfer, hang up,
5.
or return to call on hold.
To one-touch manual transfer:
1. Press Auto Dial button.
2. Announce call.
Press Transfer, hang up,
3.
or return to call on hold.
To one-touch auto transfer:
Press Auto Dial button.
Ask your system manager if
this feature is available.