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CalIing Group Supervisor Activities
Changing Agent Status
As a calling group supervisor, you can change the status of
agents in your group. For example, if call volumes reach an
unmanageable level, you can sign additional agents in from
your phone to meet the demand.
The simple way to change agent status is to use programmed
agent status buttons. (The instructions for programming agent
status buttons are in Chapter 2.) If you don't have available
buttons to program, you can change status using feature
codes. (See Appendix A for calling group feature codes.)
To Change Agent Status
1. Select new agent status:
On phones with agent status buttons, press programmed
Available or Unavailable button.
On MLX display phones without agent status buttons, press
Feature and dial 762 for available, or 760 for unavailable.
On analog multiline phones without agent status buttons, press
programmed Feature button and dial 762 for available, or 760
for unavailable.
2. Press appropriate Agent button.
4-8 Monitoring Calls in Queue
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