Using A Headset - AT&T MERLIN LEGEND Calling Group Supervizor's Manual

Calling Group Agent Activities

Using a Headset

Agents with MLX phones and analog multiline phones can use
a headset to answer calls and free their hands for other
activities.
Using a Headset on Analog
Multiline Phones
An agent using a headset on an analog multiline phone needs
to program an Auto Answer All button for calls to be
automatically sent to the headset. In addition, a General
Purpose Adapter (GPA) is needed to connect the headset to
the phone. See your system manager if an agent who needs a
GPA does not have one.
To Program an Auto Answer All Button
1. Label button to be programmed as Auto Answer All.
2. Slide T/P switch to P.
3. Press button labeled Auto Answer All.
4. Dial *754.
5. Return T/P switch to center.
Using a Headset 5-5