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Calling Group Overview
A calling group is a team of agents who handle the same
kinds of calls. These calls are usually not meant for a
particular agent and can be handled by any agent in the
group.
Your company may have as many as 32 calling groups with
up to 20 agents per group. An agent can be a member of only
one group, and the total number of agents cannot exceed
144—the maximum number of phones allowed in the
communications system.
Your phone can be programmed as an agent phone, so you
can take calling group calls, or your phone can be
programmed only to supervise agents. In addition, your phone
can be programmed for you to supervise more than one
calling group.
Calling Group Overview 1-1
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