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About This Book
This book tells you how to supervise the use of phones in a
department that receives many calls, such as sales, service,
marketing, or technical support. It tells you which phones can
be used by supervisors and how to program them, and which
phones can be used by agents and how to program them. It
also tells you how supervisors and agents use the calling
group features on the phone.
To learn more about the other user features your phone offers,
see the user's guide for that phone:
Analog Multiline Telephones User's Guide
MLX-10D,™ MLX-28D,™ and MLX-20L™ Digital/SDN
Display Telephones User's Guide
For the instructions and codes specific to your company, see
your system manager.
About This Book vii
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