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Calling Group Agent Activities
Signing In and Out of the
Calling Group
Agents with multibutton phones can use either programmed
Available buttons or feature codes to sign in and out of the
calling group. (Chapter 2 tells you how to program Available
buttons on agent phones.) Agents with single-line phones
must use feature codes to change between available and
unavailable status.
To Sign In and Out Using Programmed Buttons
1 .
To sign into the calling group, press programmed Available
button.
The light next to the Available button goes on. The light next to the
agent's button on the supervisor's phone goes on also.
2.
To sign out of the calling group, press programmed Available
button.
The light next to the Available button goes off. The light next to the
agent's button on the supervisor's phone goes off also.
Note: Pressing the Available button during a call changes
the agent's status and may disconnect the call.
Signing In and Out of the Calling Group 5-3
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