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Calling Group Features
Station Hunting
Station hunting distributes calls to the agents in a calling
group. Each agent is assigned a position within the calling
group—for example, the first agent phone is assigned
position 01; the second agent phone is assigned position 02;
and so on. As calls come in to the calling group, the system
"hunts" for an available agent using the position numbers
assigned to the agents.
An agent is considered available if all the following conditions
are met:
Phone is signed in to the calling group (available status).
Phone is on-hook (handset is down and the speakerphone
is off).
Phone is not ringing or active on another call.
Phone does not have a call on hold.
Phone is not in programming mode.
An SA or ICOM button is available to receive calls.
The Do Not Disturb feature is not activated. (See the
"Features" chapter in the user's guide for your phone.)
Station Hunting
3-3
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