Fax Service Mode 8 (Check & Call); Printer Reports; Automatic Transmission/Printout - Panasonic DP-8020E Service Manual

5.2.7. FAX Service Mode 8 (Check & Call)
5.2.7.1. Overview
This feature enables the Authorized Servicing Dealers to manage, and improve the machine maintenance
to their customers by alerting them of equipment problems. It also can be used as a Supply Sales Tool by
alerting the Dealer that the unit is running Low on Toner. The function overview is as follows:
1. The machine's printer error information is stored in the Printer Report.
2. The printer report can be manually printed when required.
3. When printer errors occurs, the unit can automatically transmit the Service Alert Report to the pre-
registered telephone number, or email address.
4. When the unit detects Low Toner, or PM counter reached the maintenance timing, it can automatically
transmit the Maintenance Alert Report to the pre-registered telephone number, or email address.
Press the "V", "/\" arrow keys to select the "8: Check & Call" on the display.
↓
Press the "SET" key to select the desired code number.
(i.e. 01 Service Alert Fax #, input the telephone No., or for an email address, press the "FAX/EMAIL"
Mode key, and input the email address.)
↓
Press the "SET" key.
↓
Press the "STOP" key twice to exit the service mode.
5.2.7.2.

Printer Reports

• Conditions under which a report can be printed, or transmitted
1. Manual print
The Printer Report can be printed by Service Mode 3. (See Sect. 5.2.4.3.)

2. Automatic transmission/printout

a. Service Alert Report
When the unit detects an Emergency Printer Error, the unit will immediately transmit the Service
Alert Report to the pre-registered telephone number, or email address. However, the unit will not
transmit the Service Alert Report if it finds the same error within the same date in the error log.
b. Maintenance Alert Report
When the unit detects Low Toner, the unit can automatically transmit the Maintenance Alert Report
to the pre-registered telephone number, or email address. Refer to the Error Code Table.
c. Toner Order Form
When the unit detects Low Toner, the unit can automatically print the Toner Order Form with the pre-
registered order information.
d. Call Counter Report
When the printer counter reaches the pre-set number, the unit can automatically transmit the Call
Counter Report to the pre-registered telephone number, or email address.
Note:
The Service, and Maintenance Alert Reports are managed in the same manner as the normal memory
transmission (Retry, Incomplete, File List, Display while it is transmitting, Journal).
Ver. 1.0
295
DP-8020E/8020P/8016P
SEP 2006