Solving Home Screen Application Problems; Embedded Web Server Does Not Open - Lexmark MS810 Series User Manual

Troubleshooting

Solving home screen application problems

This troubleshooting step applies only to touch-screen printer models.
An application error has occurred
Action
Step 1
Check the system log for relevant details.
a
Open a Web browser, and then type the printer IP address in the
address field.
If you do not know the IP address of the printer, then you can:
•
View the IP address on the printer home screen.
•
Print a network setup page or the menu settings pages, and then
locate the IP address in the TCP/IP section.
Note: An IP address appears as four sets of numbers separated by
periods, such as 123.123.123.123.
b
Click Settings > Apps > Apps Management > System tab > Log.
c
From the Filter menu, select an application status.
d
From the Application menu, select an application, and then click
Submit.
Does an error message appear in the log?
Step 2
Resolve the error.
Is the application working now?

Embedded Web Server does not open

Action
Step 1
Make sure the printer IP address is correct.
View the printer IP address:
•
From the printer home screen
•
From the TCP/IP section in the Network/Ports menu
• By printing a network setup page or menu settings page, and then
finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated by
periods, such as 123.123.123.123.
Is the printer IP address correct?
Step 2
Check if the printer is turned on.
Is the printer turned on?
Yes No
Go to step 2. Contact
support.
The problem is solved. Contact
support.
Yes No
Go to step 2. Type the correct
printer IP address in the
address field of your
Web browser.
Note: Depending on
the network settings,
you may need to type
"https://" instead of
"http://" before the
printer IP address to
access the Embedded
Web Server.
Go to step 3. Turn on the printer.
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