Lexmark M5150 Service Manual

Table of Contents

Quick Links

MS71x, MS81x, & M51xx

Machine Type 4063-2xx, -4xx, -63x, -83x

Service Manual

•

Start diagnostics

•

Maintenance

•

Safety and notices

•

Trademarks

•

Index

August 23, 2013

P/N 12G3023

www.lexmark.com

Table of Contents

Summary of Contents for Lexmark M5150

Page 1: Service Manual
MS71x, MS81x, & M51xx Machine Type 4063-2xx, -4xx, -63x, -83x Service Manual • Start diagnostics • Maintenance • Safety and notices • Trademarks • Index August 23, 2013 www.lexmark.com P/N 12G3023...
Page 2: Product Information
August 23, 2013 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 3: Table Of Contents
4063 Table of contents Product information..................2 Edition notice....................2 Notices and safety information..............23 Laser notices............................23 Safety information...........................26 Preface.......................31 Service manual conventions........................31 Change history............................31 General information...................41 Media guidelines.............................42 Paper guidelines ...............................42 Paper characteristics ............................42 Unacceptable paper .............................43 Selecting paper.............................43 Selecting preprinted forms and letterhead....................43 Storing paper..............................
Page 4 4063 Fixing print quality issues........................55 Initial print quality check ..........................55 Gray background on prints ..........................56 Printer is printing blank pages ..........................57 Printer is printing solid black pages ........................58 Repeating defects ............................. Shadow images appear on prints ........................59 Skewed print..............................Streaked horizontal lines appear on prints.......................61 Streaked vertical lines appear on prints ......................62...
Page 5 4063 Sensor (duplex path) static jam service check....................90 Sensor (duplex path) early arriving jam service check .................91 Sensor (duplex path) never‑ or late‑arriving jam service check..............Sensor (duplex path) late leaving jam service check..................93 Duplex control jam service check.........................94 Sensor (duplex path) miscellaneous jam service check ................94 Sensor (input) never-arriving jam (exiting duplex) service check ..............95...
Page 6 4063 Finisher (HPU) main motor jam service check ...................178 Finisher (HPU) ejector jam service check ....................179 Sensor (HPU finisher pass through) jam service check ................180 Finisher (HPU) left tamper jam service check ....................183 Finisher (HPU) right tamper jam service check ..................184 Finisher (HPU) diverter jam service check....................186...
Page 7 Maintenance kit very low, [x] estimated pages remain [80.xy]..............222 Memory full [38] ............................. Network [x] software error [54] ........................222 Non‑Lexmark [supply type], see User’s Guide [33.xy] ..................222 Not enough free space in flash memory for resources [52] ................223 PPDS font error [50]............................223...
Page 8 4063 Replace roller kit [81.xx] ..........................227 Replace unsupported cartridge [32.xy] ......................227 Replace unsupported fuser [32.xy].........................227 Replace unsupported imaging unit [32.xy] .....................227 Restore held jobs? ............................228 Serial port [x] disabled [56]..........................228 Some held jobs were not restored .........................228 Standard network software error [54]......................228 Standard USB port disabled [56]........................228...
Page 9 4063 NVRAM mismatch failure service check ......................258 RAM memory error service check ........................259 Download emulation cyclic redundancy service check...................259 Base printer symptoms...........................260 Network service check............................260 Dead machine service check...........................262 Input/output option hardware errors....................263 3yy error messages ............................263 250/550-sheet transport motor failure service check ..................270 250/550-sheet media feeder failure service check ..................271...
Page 10 4063 Service menus..................321 Understanding the printer control panel....................321 Using the printer control panel........................321 Understanding the colors of the Sleep button and indicator lights..............322 Updating the printer firmware......................322 Menus list..............................323 Diagnostics menu..........................323 Entering the Diagnostics menu........................323 REGISTRATION ..............................324 PRINT TESTS ..............................Print Quality Pages (Prt Quality Pgs) ......................325 HARDWARE TESTS...
Page 11 4063 Defaults ..............................Printed Page Count.............................336 Permanent Page Count (Perm page count)....................336 Processor ID..............................336 Engine Setting [x] ............................336 Edge to Edge...............................336 Parallel Strobe Adjustment (Par 1 Strobe Adj) ...................336 EP SETUP ................................. EP Defaults ..............................337 Fuser Temperature (Fuser Temp).......................337 Fuser Page Count ............................337 Warm Up Time ............................337...
Page 12 4063 Erase All Information on Disk..........................347 Wipe All Settings............................. Font Sharpening.............................. Require Standby.............................. A5 Loading ..............................UI Automation ..............................LES Applications .............................. Key Repeat Initial Delay ..........................349 Key Repeat Rate.............................. Wiper Message ...............................350 Clear Supply Usage History ..........................350 Clear Custom Status............................350 USB Speed...............................
Page 13 4063 Laser printhead removal..........................386 Left inner cover removal..........................390 Media aligner roller removal ..........................392 Media turn guide removal ..........................394 Media vertical guide removal .........................395 MPF feeder lift plate removal.........................397 MPF pick roller removal..........................400 MPF solenoid removal ............................402 MPF tray removal ............................404 Right inner cover removal ..........................406 Sensor (input) removal...
Page 14 4063 Duplex removal............................... Duplex front flap removal..........................475 Duplex rear flap removal ..........................476 Left frame extension removal.........................477 Media tray removal ............................479 Media size actuator removal ..........................480 Pick roller assembly removal ..........................482 Right frame extension.............................483 Sensor (duplex path) removal.........................484 Sensor (tray 1 media out) removal .........................485 Separator roller assembly removal.........................487...
Page 15 4063 Drawer transport motor removal ........................524 Sensor (pick) removal .............................525 Sensor (drawer pass through) removal ......................527 High capacity input tray option removals.....................530 High capacity input tray option removal ......................530 HCIT removal ..............................HCIT drawer assembly removal ........................531 HCIT separator roller assembly removal......................532 HCIT media guide removal..........................532...
Page 16 4063 Output expander drive belt removal ......................579 Output expander belt tensioner removal .......................579 Output expander bin removal ........................580 Sensor (OE pass through) removal .........................581 High capacity output expander option removals..................584 High capacity output expander option removal .....................584 HCOE top cover removal..........................584 HCOE rear door removal..........................585...
Page 17 4063 Stapler spring with string removal........................637 Stapler option latch removal ..........................638 Stapler tray spring removal..........................639 Stapler tray link assembly removal.........................640 Sensor (stapler rear door interlock) removal....................642 Sensor (paddle motor HP) removal ........................643 Media stack flap (right) removal........................643 Media stack flap (left) removal........................645 Sensor (right tamper motor HP) removal .......................647...
Page 18 4063 Mailbox diverter plunger assembly removal ....................698 Mailbox main drive gear removal ........................703 Mailbox main motor removal .........................706 Mailbox controller PCBA removal........................707 Sensor (mailbox diverter plunger HP) removal....................708 Mailbox lower interface cable removal ......................710 Mailbox upper interface cable removal......................712 Mailbox diverter motor removal ........................712 Mailbox media bin full flag removal .......................714...
Page 19 4063 Tamper motor (left) removal..........................770 Tamper drive belt removal ..........................771 Stapler output bin LED removal........................772 Staple, hole punch tray link tension spring removal..................774 Staple, hole punch tray link removal ......................774 Sensor (hole punch box present) removal......................775 Sensor (HPU rear door interlock) removal......................776 Component locations................779...
Page 20 4063 Assembly 10: Input options........................827 Assembly 11: 250-sheet tray option......................829 Assembly 12: 550-sheet tray option......................831 Assembly 13: High capacity input tray option 1..................833 Assembly 14: High capacity input tray option 2..................835 Assembly 15: Output options........................837 Assembly 16: Output expander option 1....................839 Assembly 17: Output expander option 2....................841...
Page 21 4063 Appendix B: Options and features............885 Available internal options........................885 Input options supported........................885 Output options supported........................885 Physical specifications (options)......................886 Options configurations..........................886 Appendix C: Theory of operation..............887 Models MS81x and MS71x paper path rollers and sensors..............888 Models MS81x and MS71x sensors.......................889 Media tray assembly..........................889 Media tray...............................
Page 22 4063 Fuser drive motor assembly ...........................897 Toner add motor assembly ..........................897 Redrive motor assembly ..........................897 Sensors..............................898 Electrical components and controller....................898 Sensor (control panel door interlock) ......................899 Sensor (rear door interlock)..........................899 Main cooling fan ............................. Cartridge cooling fan............................899 Duplex cooling fan ............................899 Fuser cooling fan (hot roll printer only) ......................899...
Page 23: Notices And Safety Information
4063 Notices and safety information Laser notices Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1. Class I laser products are not considered to be hazardous.
Page 24 4063 Aviso de láser Esta impresora se ha certificado en EE. UU. de conformidad con los requisitos de DHHS 21 CFR, capítulo I, subcapítulo J, para los productos láser de Clase I (1), y en otros países está certificada como un producto láser de Clase I de acuerdo con los requisitos de IEC 60825-1.
Page 25 4063 Luokan I lasertuotteita ei pidetä haitallisina. Tulostimen sisällä on luokan IIIb (3b) laser, joka on nimellisteholtaan 10 mW:n galliumarsenidilaser ja toimii 787–800 nanometrin aallonpituuksilla. Laserjärjestelmä ja tulostin ovat rakenteeltaan sellaisia, että käyttäjä ei joudu alttiiksi luokkaa 1 suuremmalle säteilylle normaalin käytön, ylläpidon tai huollon aikana.
Page 26: Safety Information
4063 Class I 레이저 제품은 위험한 제품으로 간주되지 않습니다. 프린터에는 655-675 나노미터의 파장 영역에서 작동 하는 공칭 7 밀리와트 갈륨 비소 레이저인 클래스 IIIb(3b) 레이저가 내부에 포함되어 있습니다. 레이저 시스템 과 프린터는 정상적인 작동, 사용자 유지 관리 또는 사전 설명된 서비스 조건에는 사람에게 클래스 I 수준 이상 의...
Page 27 4063 AVERTISSEMENT—RISQUE DE BLESSURE La batterie lithium de ce produit n'est pas destinée à être remplacée. Il existe un risque d'explosion si une batterie lithium est placée de façon incorrecte. Ne rechargez pas, ne démontez pas et n’incinérez pas une batterie lithium.
Page 28 4063 Informações de Segurança • A segurança deste produto baseia-se em testes e aprovações do modelo original e de componentes específicos. O fabricante não é responsável pela segunrança, no caso de uso de peças de substituição não autorizadas. • As informações de segurança relativas a este produto destinam-se a profissionais destes serviços e não devem ser utilizadas por outras pessoas.
Page 29 4063 当心一可能的伤害：本产品中的锂电池不可更换。如果不正确更换锂电池，可能会有爆炸危险。不要再充电、拆解或焚烧锂电池。丢弃旧的锂电池时应按照制造商的指导及当地法规进行处理。 Notices and safety information...
Page 30 4063...
Page 31: Preface
4063 Preface This manual contains maintenance procedures for service personnel. It is divided into the following chapters: • General information contains a general description of the printer. Special tools and test equipment are discussed. • Diagnostic information contains diagnostic aids you can use to isolate failing FRUs. These diagnostic aids include error code tables, symptom tables, and service checks.
Page 32 4063 • The following Option FRUs were included in the parts catalog: Output expander option FRUs – 40X8256—Output expander diverter motor – 40X8721—Output expander option latch – 40X8714—Output expander main motor – 40X7592—Sensor (OE rear door interlock) – 40X8726—Output expander drive gear –...
Page 33 4063 – 40X8739—Stapler main motor – 40X8256—Stapler diverter motor – 40X8722—Stapler diverter plunger assembly – 40X8744—Stapler tray link assembly – 40X7592—Sensor (stapler diverter plunger HP) – 40X7592—Sensor (paddle motor HP) – 40X8741—Stapler drive gear assembly – 40X7592—Sensor (stapler rear door interlock) –...
Page 34 4063 – Finisher ejector jam service check – Sensor (throat media present) jam service check – Finisher (HPU) diverter jam service check – Finisher (HPU) left tamper jam service check – Finisher (HPU) right tamper jam service check – Finisher (HPU) tray holder jam service check –...
Page 35 4063 – Missing or misaligned hole punch service check – Hole punch box undetected service check – Finisher door (HPU) undetected service check – Output expander rear door undetected service check – Output expander undetected service check – Output expander bin error service check –...
Page 36 4063 – Tamper motor (left) removal – Tamper drive belt removal – Stapler output bin LED removal – Staple, hole punch tray link tension spring removal – Staple, hole punch tray link removal – Sensor (hole punch box present) removal –...
Page 37 4063 May 14, 2013 • Updated the Transfer roll removal procedure. • The following Option‑related topics were added: – Output expander diverter removal – Output expander bin full flag removal – HCOE bin full flag removal – HCOE top diverter spring removal –...
Page 38 4063 – HCOE main drive gear assembly removal – HCOE main motor removal – Sensor (HCOE diverter HP) removal – HCOE top diverter removal – HCOE tray shaft removal – HCOE tray removal – Sensor (pass through) removal Staple finisher option removals –...
Page 39 4063 – Mailbox top diverter spring removal – Sensor (mailbox pass through) removal February 13, 2013 • Added 31.66 and 250.08 error code descriptions. • Added MPF solenoid removal procedure. February 4, 2013 • 10.xx and 24x.08 errors were added to the User attendance messages table. •...
Page 40 4063...
Page 41: General Information
“Tools required for service” on page 51 The Lexmark M5150, M5160, M5170, MS710, MS711, MS810, MS811, and MS812 printers are network‑capable laser printers that print monochrome print jobs. All information in this service manual pertains to all models unless explicitly noted.
Page 42: Media Guidelines
4063 Media guidelines Paper guidelines Selecting the correct paper or specialty media reduces printing problems. For the best print quality, try a sample of the paper or specialty media before buying large quantities. Paper characteristics The following paper characteristics affect print quality and reliability. Consider these characteristics when evaluating new paper stock.
Page 43: Unacceptable Paper
4063 Fiber content Most high‑quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing fibers such as cotton can negatively affect paper handling. Unacceptable paper The following paper types are not recommended for use with the printer: •...
Page 44: Storing Paper
Lexmark concerns itself with the responsible use of paper in general based on life cycle assessments of its products. To gain a better understanding of the impact of printers on the environment, the company commissioned a number of life cycle assessments and found that paper was identified as the primary contributor (up to 80%) of carbon emissions caused throughout the entire life of a device (from design to end-of-life).
Page 45: Using Specialty Media
In addition, the company encourages purchasing paper from suppliers who demonstrate their commitment to sustainable forestry practices. Lexmark does not endorse specific suppliers, although a converter’s product list for special applications is maintained. However, the following paper choice guidelines will help alleviate the environmental impact of printing: Minimize paper consumption.
Page 46: Tips On Using Envelopes
Print samples on labels being considered for use before buying large quantities. • For more information on label printing, characteristics, and design, see the Card Stock & Label Guide at http://support.lexmark.com. • Use labels designed specifically for laser printers. •...
Page 47: Tips On Using Transparencies
4063 Source Printing Printable side Paper orientation Trays One‑sided Facedown Load the sheet with the top edge toward the front of the tray. Trays Two‑sided Faceup Load the sheet with the bottom edge entering the printer first. Multipurpose feeder One‑sided Faceup Load the sheet with the top edge entering the...
Page 48: Paper Sizes Supported By The Printer
4063 Paper type 250‑ or 550‑sheet 2100‑sheet tray Multipurpose feeder Duplex trays Pharmacy labels Transparencies Paper sizes supported by the printer Paper size Dimensions Standard or Optional Multipurpose Duplex optional 250‑ or 2100‑sheet tray feeder 550‑sheet trays 210 x 297 mm (8.3 x 11.7 in.) 148 x 210 mm (5.8 x 8.3 in.)
Page 49: Paper Sizes, Types, And Weights Supported By The Optional Finishers
4063 Paper sizes, types, and weights supported by the optional finishers Supported paper sizes Paper size 4‑bin mailbox Offset stacker Staple finisher Staple, hole punch finisher JIS B5 Executive Letter Legal Folio Statement Universal The finisher stacks the paper but does not staple or punch holes in it. The finisher staples the paper if it is loaded long edge first.
Page 50 4063 Paper type Paper weight 4‑bin mailbox Offset stacker Staple finisher Staple, hole punch finisher Recycled 90–176 g/m (24–47 lb) 60–90 g/m (16–24 lb) Paper labels 180 g/m (48 Ib) Vinyl labels 300 g/m (92 Ib) Dual web and 180 g/m Integrated (48 Ib) Polyester...
Page 51: Data Security Notice
4063 Paper type Paper weight 4‑bin mailbox Offset stacker Staple finisher Staple, hole punch finisher Rough/cotton 60–90 g/m (16–24 lb) Custom type [x] 60–90 g/m (16–24 lb) The finisher stacks the paper but does not staple or punch holes in it. Data security notice This printer contains various types of memory that are capable of storing device and network settings, information from embedded solutions, and user data.
Page 52 4063 • 7.0 mm nut driver • Needle‑nose pliers • Diagonal side cutters • Spring hook • Feeler gauges • Analog or digital multimeter • Parallel wrap plug 1319128 • Twinax/serial debug cable 1381963 • Coax/serial debug cable 1381964 • Flashlight (optional) •...
Page 53: Diagnostic Information
4063 Diagnostic information • “Troubleshooting overview” on page 53 • “Fixing print quality issues” on page 55 • “Paper jams” on page 63 • “Understanding the printer messages” on page 213 • “User attendance messages” on page 230 • “Printer hardware errors” on page 237 •...
Page 54: Power-On Reset (Por) Sequence
4063 Power‑on Reset (POR) sequence When you turn on the printer, it performs a POR sequence. Check for correct POR functioning of the base printer by observing the following: The LED turns on. The main fan turns on. The operator panel turns on. The fuser heater turns on.
Page 55: Fixing Print Quality Issues
4063 Safe Mode engine features Engine behavior Control panel behavior Ignore standard bin full sensor Standard bin full messages are not Standard bin full messages will not reported. occur. Print at narrow media operating point Pages are printed slower. Ignore all input options Reports that only Tray 1 is installed.
Page 56: Gray Background On Prints
4063 • Verify on the menu settings page if the following are set to their default values: – Print resolution: 600 dpi – Toner darkness: 8 • Check the transfer roll for damage. Replace if damaged. • Check the toner cartridge and imaging unit for damage. Replace if damaged. •...
Page 57: Printer Is Printing Blank Pages
4063 Actions Step 5 Contact the next Replace the transfer highest level of roller left arm. See Check the transfer roller left contact spring, located on the transfer roller support. “Transfer roller left left arm, for damage. arm with cable removal”...
Page 58: Printer Is Printing Solid Black Pages
4063 Printer is printing solid black pages Actions Step 1 Go to step 2. Replace the imaging unit. Check the imaging unit for damage. Is it free of damage? Step 2 Go to step 3. Problem is solved. Remove any contamination from the imaging unit contacts. Does the problem remain? Step 3 Replace the HVPS.
Page 59: Shadow Images Appear On Prints
4063 Shadow images appear on prints Leading edge A B C D A B C D A B C D A B C D Trailing edge Actions Step 1 Go to step 2. Go to step 3. Does the shadow image appear every two pages? Step 2 Go to step 3.
Page 60 4063 Actions Step 1 Go to step 2. The problem is solved. Perform a print test: Diagnostics menu > PRINT TESTS > Tray 1 Adjust the margins if necessary: Diagnostics menu > REGISTRATION Does the error remain? Step 2 Check the media source. If the media is from tray 1, go to step 3.
Page 61: Streaked Horizontal Lines Appear On Prints
4063 Streaked horizontal lines appear on prints ABCDE ABCDE ABCDE Actions Step 1 Go to step 2. The problem is solved. Select another tray or feeder and then resend the print job. Specify the paper tray before sending the print job. •...
Page 62: Streaked Vertical Lines Appear On Prints
4063 Actions Step 6 Go to step 7. The problem is solved. Check the media condition. Load new, dry, recommended media. Reprint the defective image. Does the problem remain? Step 7 Go to step 8. Remove obstacles or contamination. Check the media transfer route. Check the media route for contamination or obstacles.
Page 63: Toner Rubs Off
4063 Actions Step 1 Go to step 2. Replace the transfer roll. Check the transfer roll for contamination or excessive wear. Is it free of contamination or wear? Step 2 Replace the fuser. Remove the fuser, and check for damage or debris on the rollers and belts. Is it free of damage and debris? Toner rubs off Leading edge...
Page 64: Understanding Jam Messages And Locations
4063 • “24y paper jams” on page 96 • “250 paper jams” on page 120 • “4yy paper jams” on page 123 Understanding jam messages and locations When a jam occurs, a message indicating the jam location and information to clear the jam appears on the printer display.
Page 65 4063 Jam location Printer message What to do Staple finisher [x]‑page jam, remove paper, open Remove paper from the stapler bin, open the stapler stapler door. Leave paper in bin. [455– door, then remove the staple cartridge, and then 457] remove the jammed staples.
Page 66: 200 Paper Jams
4063 200 paper jams [x]‑page jam, lift front cover to remove cartridge. [200–201] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Lift the front cover, and then pull down the multipurpose feeder door.
Page 67 4063 Lift the green handle, and then pull the imaging unit out of the printer. Place the imaging unit aside on a flat, smooth surface. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 68 4063 Insert the cartridge into the printer, and then push the green handle back into place. Notes: • Align the arrows on the guides of the toner cartridge with the arrows in the printer. • Make sure the cartridge is fully pushed in. Close the multipurpose feeder door and the front cover.
Page 69: 200 Paper Jam Messages
4063 200 paper jam messages Error code Description Action 200.01 Media remains on the sensor (input) during Go to “Sensor (input) static jam service check” on page the warm‑up sequence. 200.02 Media reached the sensor (input) sooner Go to “Sensor (input) early arriving jam service check” on than the specified time.
Page 70: Sensor (Input) Static Jam Service Check
4063 Error code Description Action 200.33 Printhead was not ready for page when Go to “Printhead motor control jam service check” on sensor (input) was reached. page 200.34 Short media detected. Go to “Sensor (input) miscellaneous jam 3 service check” on page 200.35 Media reached the sensor (input) but did not...
Page 71: Sensor (Input) Early Arriving Jam Service Check
4063 Sensor (input) early arriving jam service check Action Step 1 Go to step 2. Go to step Check media origination. Did the media originate from the MPF? Step 2 Go to step 3. Clean or replace the MPF pick roller. See Check the MPF pick roller.
Page 72: Sensor (Input) Never- Or Late-Arriving Jam Service Check
4063 Action Step 9 Contact the next Problem solved. highest level of Perform a print test. technical support. Does the problem remain? Sensor (input) never‑ or late‑arriving jam service check Action Step 1 Go to step 2. Replace the media, or change the media size Check the media size setup and tray guides for all media trays.
Page 73 4063 Action Step 8 Go to step 9. The problem is solved. Check the pick roller assembly for proper installation. Fully press the pick roller assembly toward the sensor to make sure the mounting latches are properly engaging the slot in the shaft. Does the problem remain? Step 9 Go to step 10.
Page 74: Sensor (Input) Late-Leaving Or Did-Not-Clear Jam Service Check
4063 Sensor (input) late-leaving or did-not-clear jam service check Action Step 1 Go to step 2. Replace the media, or change the media size Check the media size setup and tray guides for all media trays. setup. Does the media size, in use, match the size set for all media trays? Step 2 Remove any excess Go to step 3.
Page 75: Main Drive Motor Control Jam Service Check
4063 Action Step 9 Go to step Go to step 10. Check the sensor (input) for proper operation. Enter the diagnostic mode. Select Base sensor test. Observe the line item input. Does the display on the control panel change every time the sensing area of the above sensor is interrupted or blocked? Step 10 Replace the Sensor...
Page 76: Printhead Motor Control Jam Service Check
4063 Printhead motor control jam service check Action Step 1 Go to step 2. Reseat the connections. Ensure the cables for sockets “MIR MTR” and “VIDEO” on the controller card are properly connected and not damaged. Go to step 2. Are the cables connected and undamaged? Step 2 Replace the printhead.
Page 77: Sensor (Input) Miscellaneous Jam 2 Service Check
4063 Action Step 2 Replace the sensor Reseat the connection. (pass through). See Check the above sensor for proper connection. “Sensor (drawer pass through) removal ” on Is the above sensor connected properly? page 527. Step 3 Replace the input Problem solved.
Page 78: 202 Paper Jams
4063 Action Step 3 Contact the next level Problem solved. of technical support. Reset the machine. Does the error continue? 202 paper jams [x]‑page jam, open upper rear door. [202] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 79: 202 Paper Jam Messages
4063 Close the rear door. Do either of the following to clear the message and continue printing: • For touch‑screen printer models, touch or Done. • For non‑touch‑screen printer models, select Next > > Clear the jam, press OK > 202 paper jam messages Error code Description Action...
Page 80: Sensor (Fuser Exit) Static Jam Service Check
4063 Error code Description Action 202.17 Page at fuser nip before fuser reached Go to “Fuser drive motor control jam service check” on page acceptable operating temperature. Page arrived at fuser earlier than expected, so it was probably staged 202.22 Cartridge Motor—Motor under‑speed error.
Page 81: Sensor (Fuser Exit) Late-Leaving Jam Service Check
4063 Sensor (fuser exit) late-leaving jam service check Action Step 1 Go to step 2. Close or replace the rear door. See “Rear Check the rear door. door removal” on page 456. Is the rear door free of damage and properly closed? Step 2 Replace the fuser.
Page 82: Sensor (Fuser Exit) Late-Arriving Jam Service Check
4063 Sensor (fuser exit) late-arriving jam service check Action Step 1 Replace the fuser. See Go to step 2. “Fuser removal” on Check the fuser unit assembly for damage and life expiration. page 459. Is the above component damaged or has it exceeded life? Step 2 Go to step 3.
Page 83: Sensor (Narrow Media) Late Arriving Jam Service Check
4063 Sensor (narrow media) late arriving jam service check Action Step 1 Go to step 2. Replace the media, or change the media size Check the media size setup and tray guides for all media trays. setup. Does the media size, in use, match the size set for all media trays? Step 2 Go to step 3.
Page 84: Sensor (Narrow Media) Static Jam Service Check
4063 Sensor (narrow media) static jam service check Action Step 1 Go to step 2. Remove any jammed media. Check the fuser for jammed media. Is the fuser path free from jammed media? Step 2 Go to step Go to step 3. Check the sensor (fuser exit) for proper operation.
Page 85: Fuser Id Chip Control Jam Service Check
4063 Fuser ID chip control jam service check Action Step 1 Go to step 2. Reinstall the fuser. Ensure the fuser is properly installed. Is the fuser properly installed? Step 2 Replace the fuser. See Problem solved. “Fuser removal” on Remove the existing fuser, and install a different fuser.
Page 86: 203 Paper Jam Messages
4063 Do either of the following to clear the message and continue printing: • For touch‑screen printer models, touch or Done. • For non‑touch‑screen printer models, select Next > > Clear the jam, press OK > 203 paper jam messages Error code Description Action 203.20...
Page 87: 23Y Paper Jams
4063 23y paper jams [x]‑page jam, open upper and lower rear door. [231–234] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Pull down the rear door.
Page 88 4063 Push the back of the standard tray. Press down the rear duplex flap, then firmly grasp the jammed paper, and then gently pull the paper out. Note: Make sure all paper fragments are removed. Insert the standard tray. Diagnostic information...
Page 89: [X]-Page Jam, Remove Tray 1 To Clear Duplex. [235-239]
4063 Do either of the following to clear the message and continue printing: • For touch‑screen printer models, touch or Done. • For non‑touch‑screen printer models, select Next > > Clear the jam, press OK > [x]‑page jam, remove tray 1 to clear duplex. [235–239] Pull out the tray completely.
Page 90: 23Y Paper Jam Messages
4063 23y paper jam messages Error code Description Action 230.01 Media remains on the sensor (duplex path) Go to “Sensor (duplex path) static jam service check” on during the warm up sequence page 230.02 The media reached the sensor (duplex path) Go to “Sensor (duplex path) early arriving jam service check”...
Page 91: Sensor (Duplex Path) Early Arriving Jam Service Check
4063 Action Step 3 Replace the sensor Reseat the connection. (duplex path). See Check the above sensor for proper connection. Go to step 4. “Sensor (duplex path) removal” on page Is the above sensor connected properly? 484. Go to step 4. Step 4 Contact the next level Problem solved.
Page 92: Sensor (Duplex Path) Never- Or Late-Arriving Jam Service Check
4063 Sensor (duplex path) never‑ or late‑arriving jam service check Action Step 1 Go to step 2. Remove any jammed media or obstructions. Check the fuser access door area for media jams and obstructions. Is the fuser access door area free from jammed media and obstructions? Step 2 Go to step 3.
Page 93: Sensor (Duplex Path) Late Leaving Jam Service Check
4063 Sensor (duplex path) late leaving jam service check Action Step 1 Go to step 2. Remove media jams and obstructions. Check the duplex path for media jams and obstructions. Is the duplex path free from media jams and obstructions? Step 2 Go to step 3.
Page 94: Duplex Control Jam Service Check
4063 Duplex control jam service check Action Step 1 Go to step 2. Remove media jams and obstructions. Check the duplex path for media jams and obstructions. Is the duplex path free from media jams and obstructions? Step 2 Go to step 3. Reseat the connection.
Page 95: Sensor (Input) Never-Arriving Jam (Exiting Duplex) Service Check
4063 Sensor (input) never-arriving jam (exiting duplex) service check Action Step 1 Go to step 2. Remove media jams and obstructions. Check the duplex path for media jams and obstructions. Is the duplex path free from media jams and obstructions? Step 2 Go to step 4.
Page 96: 24Y Paper Jams
4063 24y paper jams [x]‑page jam, open tray [x]. [24y] Check which tray is indicated on the printer display, and then pull the tray. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Insert the tray.
Page 97: 24Y Paper Jam Messages
4063 Do either of the following to clear the message and continue printing: • For touch‑screen printer models, touch or Done. • For non‑touch‑screen printer models, select Next > > Clear the jam, press OK > 24y paper jam messages Error code Description Action 241.02...
Page 98 4063 Error code Description Action 242.02 HCIT: The media is late reaching the sensor Go to “HCIT jam service check” on page 115. (input) when feeding from tray 2. 242.03 250/550‑sheet tray: The media fed from tray Go to “250/550-sheet media tray option jam service check” on 3 did not reach the tray 2 sensor (pass page 113.
Page 99 4063 Error code Description Action 242.14 250/550‑sheet tray: Media flushed from Go to “250/550-sheet media tray option jam service check” on media path either due to feed error or page 113. cartridge error 242.14 HCIT: Media flushed from media path either Go to “HCIT jam service check”...
Page 100: Media Feeder Motor Tray Lift Error Service Check
4063 Error code Description Action 242.24 250/550‑sheet tray: Media feeder motor Go to “250/550-sheet media tray option jam service check” on stalled on the last pick attempt in tray 2. page 113. 242.24 HCIT: Media feeder motor stalled on the last Go to “HCIT jam service check”...
Page 101 4063 Error code Description Action 243.02 250/550‑sheet tray: The media is late Go to “250/550-sheet media tray option jam service check” on reaching the sensor (input) when feeding page 113. from tray 3. 243.02 HCIT: The media is late reaching the sensor Go to “HCIT jam service check”...
Page 102 4063 Error code Description Action 243.13 HCIT: Page to be stapled failed to feed from Go to “HCIT jam service check” on page 115. tray 3. 243.14 250/550‑sheet tray: Media flushed from Go to “250/550-sheet media tray option jam service check” on media path either due to feed error or page 113.
Page 103: Media Feeder Motor Tray Lift Error Service Check
4063 Error code Description Action 243.24 HCIT: Media feeder motor stalled on the last Go to “HCIT jam service check” on page 115. pick attempt in tray 3. 243.29 Media feeder motor did not turn off when Go to “Media feeder motor tray lift error service check” on lifting the tray page 111.
Page 104 4063 Error code Description Action 244.02 HCIT: The media is late reaching the sensor Go to “HCIT jam service check” on page 115. (input) when feeding from tray 4. 244.03 250/550‑sheet tray: The media fed from tray Go to “250/550-sheet media tray option jam service check” on 5 did not reach the tray 4 sensor (pass page 113.
Page 105 4063 Error code Description Action 244.14 250/550‑sheet tray: Media flushed from Go to “250/550-sheet media tray option jam service check” on media path either due to feed error or page 113. cartridge error 244.14 HCIT: Media flushed from media path either Go to “HCIT jam service check”...
Page 106: Media Feeder Motor Tray Lift Error Service Check
4063 Error code Description Action 244.29 Media feeder motor did not turn off when Go to “Media feeder motor tray lift error service check” on lifting the tray page 111. 244.32 250/550‑sheet tray: Tray 4 not ready Go to “250/550-sheet media tray option jam service check” on page 113.
Page 107 4063 Error code Description Action 245.03 250/550‑sheet tray: The media fed from tray Go to “250/550-sheet media tray option jam service check” on 6 did not reach the tray 5 sensor (pass page 113. through). 245.03 HCIT: The media fed from tray 6 did not reach Go to “HCIT jam service check”...
Page 108: Media Feeder Motor Tray Lift Error Service Check
4063 Error code Description Action 245.14 HCIT: Media flushed from media path either Go to “HCIT jam service check” on page 115. due to feed error or cartridge error 245.15 250/550‑sheet tray: One or more trays Go to “250/550-sheet media tray option jam service check” on located above the source (tray 5) has been page 113.
Page 109: Media Feeder Motor Control Service Check
4063 Error code Description Action 245.32 HCIT: Tray 5 not ready Go to “HCIT jam service check” on page 115. 245.33 250/550‑sheet tray: The media tray was Go to “250/550-sheet media tray option jam service check” on pulled during the media pick process. page 113.
Page 110: Media Tray 1, Tray Pulled Jam
4063 Action Step 3 Replace the damaged Go to step 4. media. Check the media condition in media tray 1. Is any of the media in media tray 1 crumpled or damaged? Step 4 Go to step 5. Remove and reinstall the pick roller.
Page 111: Media Feeder Motor Tray Lift Error Service Check
4063 Media feeder motor tray lift error service check Action Step 1 Go to step 2. Remove and reinstall the pick roller. See Ensure the pick roller is properly installed. “Pick roller assembly removal” on page Is the pick roller properly installed? 482.
Page 112 4063 Action Step 5 Go to step 6. Remove obstructions. Check the aligner assembly for obstructions. Is the above component free from obstructions? Step 6 Go to step 8. Go to step 7. Check the sensor (input) for proper operation. Enter the diagnostic mode.
Page 113: 250/550-Sheet Media Tray Option Jam Service Check
4063 250/550-sheet media tray option jam service check Action Step 1 Go to step 2. The problem is solved. POR the printer. Open the media trays and make sure there are no obstructions on the media path. Note: For 242.10, 243.10, 244.10, and 245.10 errors, perform also the following: Remove the toner cartridge and the imaging unit.
Page 114 4063 Action Step 5 step Go to step 6. Check the sensor (pass through) for proper operation. Enter Diagnostics Menu and navigate to: INPUT TRAY TESTS > Sensor Test >Tray [x] Does the display on the operator panel change every time the sensing area of the above sensors are interrupted or blocked? Step 6 Go to step 7.
Page 115: Hcit Jam Service Check
4063 Action Step 10 Go to step 11. If the pick motor doesn't run, then Open the left cover. Do a feed test, enter Diagnostics Menu and navigate replace the media feeder. See “Drawer INPUT TRAY TESTS > Feed Test >Tray [x] media feeder Observe the pick/feed motor and the transport motor.
Page 116 4063 Action Step 2 Go to step 3. Replace the HCIT. See “High capacity input Check the following: tray option removal” • Push down on the lift plate and check if the spring works. on page 530. • Open and close the tray, then check if the HCIT closes properly. Is the tray functioning properly? Step 3 Go to step 4.
Page 117 4063 Action Step 9 Go to step 10. The problem is solved. Check the sensor (HCIT roller position) and make sure that it is properly installed. If damaged, then replace the sensor. Go to “Sensor (HCIT pick roller position) removal” on page 548.
Page 118: Hcit Source Jam Service Check
4063 HCIT source jam service check Action Step 1 Go to step 2. The problem is solved. POR the printer. Check the media paths: Open the media trays and make sure there are no obstructions on the media path. Remove the toner cartridge and the imaging unit. Make sure there are no obstructions on the media path.
Page 119 4063 Action Step 4 Go to step 5. The problem is solved. Remove the left cover and do the following: • Lower down the media pick actuator and then release. Check if the actuator would spring back to its original position. •...
Page 120: 250 Paper Jams
4063 Action Step 9 Replace the controller The problem is solved. board. See “HCIT Check the connectors on the controller board. If damaged, then replace controller PCBA the controller board. See “HCIT controller PCBA removal” on page 541. removal” on page Reseat all connectors on the controller board, then POR the machine.
Page 121: 250 Paper Jam Messages
4063 Slide the paper guide until it lightly rests against the edge of the paper. Do either of the following to clear the message and continue printing: • For touch‑screen printer models, touch or Done. • For non‑touch‑screen printer models, select Next > >...
Page 122: Sensor (Input) Never-Arriving Jam From Mpf Media Tray Service Check
4063 Sensor (input) never-arriving jam from MPF media tray service check Action Step 1 Go to step 2. Replace the media, or change the media size Check the media size setup and tray guides for the MPF tray. setup. Does the media size, in use, match the size set for the MPF tray? Step 2 Remove any excess Go to step 3.
Page 123: 4Yy Paper Jams
4063 Action Step 10 Go to step 11. Replace the main drive motor. See “Main drive Perform a print test and check the main motor assembly. motor removal” on page 497. Is the media properly transported and able to reach the sensor (input)? Step 11 Contact the next Problem solved.
Page 124: [X]-Page Jam, Remove Paper, Open Mailbox Rear Door. Leave Paper In Bin. [43Y.xx]
4063 Close the rear output expander door. Do either of the following to clear the message and continue printing: • For touch‑screen printer models, touch or Done. • For non‑touch‑screen printer models, select Next > > Clear the jam, press OK > [x]‑page jam, remove paper, open mailbox rear door.
Page 125 4063 Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Close the rear mailbox door. If the jam is in the mailbox bin, then firmly grasp the jammed paper, and then gently pull it out. Note: Make sure all paper fragments are removed.
Page 126: [X]-Page Jam, Remove Paper, Open Finisher Rear Door. Leave Paper In Bin. [451]
4063 [x]‑page jam, remove paper, open finisher rear door. Leave paper in bin. [451] Open the rear staple finisher door. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Close the staple finisher door.
Page 127: [X]-Page Jam, Remove Paper, Open Stapler Door. Leave Paper In Bin. [455-457]
4063 [x]‑page jam, remove paper, open stapler door. Leave paper in bin. [455–457] From the stapler bin, firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Open the stapler door. Pull down the latch of the staple cartridge holder, and then pull the holder out of the printer.
Page 128 4063 Use the metal tab to lift the staple guard, and then remove any loose staples. Press down the staple guard until it clicks into place. Diagnostic information...
Page 129 4063 Press the staples against the metal bracket. Note: If the staples are at the rear of the cartridge, then shake the cartridge downward to bring the staples near the metal bracket. Push the cartridge holder firmly back into the stapler unit until the cartridge holder clicks into place. Close the stapler door.
Page 130: 4Yy Paper Jam Messages
4063 Do either of the following to clear the message and continue printing: • For touch‑screen printer models, touch or Done. • For non‑touch‑screen printer models, select Next > > Clear the jam, press OK > 4yy paper jam messages Error code Description Action...
Page 131 4063 Error code Description Action 414.10 Invalid Page ID returned by output option 2/output Go to “Output expander media entrance jam expander service check” on page 208. 414.41 Output option 2/output expander main/interface Go to “Output expander main motor service check” motor stalled on page 202.
Page 132 4063 Error code Description Action 424.03 The media fed did not reach the output option 1/high Go to “HCOE media entrance jam service check” on capacity output expander sensor (pass through). page 153. 424.05 The media while feeding remains detected by the Go to “Sensor (HCOE pass through) jam service output option 1/high capacity output expander...
Page 133 4063 Error code Description Action 427.53 Output option 2/high capacity output expander Go to “HCOE main motor jam service check” on main/interface motor did not reach the required page 156. speed. 427.71 Diverter failed to leave its home position on the Go to “HCOE diverter jam service check”...
Page 134 4063 Error code Description Action 436.42 Output option 2/mailbox main/interface motor did Go to “Mailbox main motor jam service check” on not reach the required speed. page 142. 436.43 Took too long to ramp up main/interface motor in Go to “Mailbox main motor jam service check”...
Page 135 4063 Error code Description Action 451.05 Staple, hole punch finisher: The media while feeding Go to “Sensor (HPU finisher pass through) jam remains detected by the sensor (pass through). service check” on page 180. 451.09 Never received Page In Output from the finisher/offset stacker 451.10 Invalid Page ID returned by the finisher/offset stacker...
Page 136 4063 Error code Description Action 454.43 Finisher/offset stacker: Took too long to ramp up Go to “Finisher ejector jam service check” on ejector motor page 165. 454.43 Staple, hole punch finisher: Took too long to ramp up Go to “Finisher (HPU) ejector jam service check” on ejector motor page 179.
Page 137 4063 Error code Description Action 456.03 Staple, hole punch finisher: failed to staple—media Go to “Sensor (HPU throat media present) jam did not reach the stapler throat service check” on page 190. 456.07 Staple finisher: Paper Jam—media remains detected Go to “Sensor (throat media present) jam service in the stapler throat check”...
Page 138 4063 Error code Description Action 456.85 Staple, hole punch finisher: Stapler unit jam while Go to “Stapler carriage (HPU) jam service check” on stapling—unable to return to home position page 193. 456.86 Finisher/offset stacker: Stapler cartridge empty— Go to “Stapler carriage jam service check” on unable to staple page 173.
Page 139: Sensor (Mailbox Pass Through) Jam Service Check
4063 Error code Description Action 459.72 HPU home position sensor was not detected. Go to “HPU motor jam service check” on page 200. 459.75 A communication error occurred between the HPU Go to “HPU communication error jam service and the stapler. check”...
Page 140 4063 Action Step 3 The problem may not Go to step 4. be on this option tray. Remove all output options and re-install only the mailbox. Enter Re‑install the Diagnostics Menu and navigate to: remaining output Output bin tests > Feed to all bins options one at a time and test each option Does the output option feed to all bins normally?
Page 141 4063 Action Step 8 Go to step 9. Replace the mailbox rear door. See Open the rear door and do the following: “Mailbox rear door • check the rear door for damage removal” on page • manually turn the rear door rollers and check if they are ok 689.
Page 142: Mailbox Main Motor Jam Service Check
4063 Mailbox main motor jam service check Action Step 1 Go to step 2. The problem is solved. POR the machine. Reseat the output option on the printer. Open the rear door and clear obstructions along the paper path. Does the error remain? Step 2 Go to step 5.
Page 143 4063 Action Step 7 Go to step 8. Replace the mailbox main motor. See Note: The sensor (mailbox rear door interlock) should be disabled by “Mailbox main motor blocking the sensor. removal” on page Open the mailbox rear door. Do a feed test. Enter Diagnostics menu and 706.
Page 144: Mailbox Diverter Plunger Jam Service Check
4063 Mailbox diverter plunger jam service check Action Step 1 Go to step 2. The problem is solved. POR the printer. Reseat all the installed output options on the printer. Clear obstructions along the paper path. Make sure that the sensors (pass through) are free from obstructions. Close the rear door properly.
Page 145: Mailbox Diverter Jam Service Check
4063 Action Step 7 Go to step 8. Replace the mailbox diverter plunger Check the diverter plunger assembly: assembly. See • Check the diverter plunger for damge. “Mailbox diverter • Check the diverter cam for damage. plunger assembly removal” on page •...
Page 146 4063 Action Step 3 The problem may not Go to step 4. be on this option tray. Remove all output options and re-install only the mailbox. Enter Re‑install the Diagnostics Menu and navigate to: remaining output Output bin tests > Feed to all bins options one at a time and test each option Does the output option feed to all bins normally?
Page 147 4063 Action Step 8 Go to step 9. Replace the defective mailbox top diverter. Check the top diverter: “Mailbox top • Check the diverter for damage. diverter removal” on • Move the diverter and check if the spring makes it retract to its page 723.
Page 148: Hcoe Diverter Jam Service Check
4063 Action Step 12 Go to step 13. Replace the mailbox diverter plunger Check the diverter plunger assembly: assembly. See • Check the diverter plunger for damge. “Mailbox diverter • Check the diverter cam for damage. plunger assembly removal” on page •...
Page 149 4063 Action Step 3 The problem may not Go to step 4. be on this option tray. Remove all output options and re-install only the high capacity output Re‑install the expander. remaining output Enter Diagnostics Menu and navigate to: options one at a time Output bin tests >...
Page 150: Sensor (Hcoe Pass Through) Jam Service Check
4063 Action Step 8 Replace the sensor The problem is solved. (HCOE diverter plunger Reseat the connector of the sensor (HCOE diverter plunger HP). To HP). See “Sensor access the sensor, see “Sensor (HCOE diverter HP) removal” on (HCOE diverter HP) page 609.
Page 151 4063 Action Step 4 Go to step 5. The problem is solved. Check the lower interface cable. If damaged, then replace the lower interface cable. Go to “HCOE lower interface cable removal” on page 593. Remove the left cover. Reseat the cable (J1) on the controller PCBA, then POR the machine.
Page 152 4063 Action Step 9 Go to step 10. The problem is solved. Open the sensor cover. Reseat the sensor (HCOE media bin full) connnector. Make sure the sensor (HCOE media bin full) is aligned and properly seated. Remove all obstructions along the flag mechanism. Check if the sensor flag has no problem moving.
Page 153: Hcoe Media Entrance Jam Service Check
4063 Action Step 14 If the error persists, Replace the HCOE drive then go to step 15. belt. See “HCOE main Open the right cover, and then do the following: drive gear assembly Check the drive belt for damage. removal” on page Make sure the drive belt is aligned and properly seated.
Page 154 4063 Action Step 3 Go to step 4. The problem is solved. Check the lower interface cable. If damaged, then replace the lower interface cable. Go to “HCOE lower interface cable removal” on page 593. Remove the left cover. Reseat the cable J1 on the controller PCBA, then POR the machine.
Page 155 4063 Action Step 9 Go to step 10. Replace the HCOE main motor. See “HCOE Note: The sensor (HCOE rear door interlock) should be disabled by main motor removal” blocking the sensor. on page 607. Open the rear door. Do a feed test. Enter Diagnostics menu, and then navigate to: OUTPUT BIN TESTS >...
Page 156: Hcoe Main Motor Jam Service Check
4063 Action Step 14 If the error persists, Replace the HCOE belt then go to step 15. tensioner. See “HCOE Check the belt tensioner for damage. belt tensioner Make sure the tensioner spring is aligned and properly seated. removal” on page Check if there is no problem with the tension of the spring.
Page 157 4063 Action Step 4 Go to step 5. The problem is solved. Check the lower interface cable. If damaged, then replace the lower interface cable. See “HCOE lower interface cable removal” on page 593. Remove the left cover. Reseat the cable J1 on the controller PCBA, then POR the machine.
Page 158: Sensor (Finisher Pass Through) Jam Service Check
4063 Action Step 10 If the error persists, Replace the HCOE drive then go to step 11. belt. See “HCOE main Open the right cover, and then do the following: drive gear assembly Check the drive belt for damage. removal” on page Make sure the drive belt is aligned and properly seated.
Page 159 4063 Action Step 3 The problem may not Go to step 4. be on this option tray. Remove all output options and re-install only the staple finisher. Re‑install the Enter Diagnostics Menu and navigate to: remaining output Output bin tests > Feed to all bins options one at a time and test each option Does the output option feed to all bins normally?
Page 160 4063 Action Step 8 Go to step 9. Replace the rear door. “Stapler rear door Open the rear door, and check: removal” on page • if the rear door opens and closes properly • the rollers for damage Are the rear door components functional and free of damage? Step 9 Go to step 10.
Page 161: Finisher Left Tamper Jam Service Check
4063 Action Step 15 Replace the controller The problem is solved. PCBA. See “Stapler Open the left cover, reseat all connectors on the controller PCBA and then controller PCBA POR the machine. removal” on page 663. Does the error remain? If the error persists, then replace the staple finisher option.
Page 162 4063 Action Step 5 Go to step 6. The problem is solved. Check the lower interface cable. If damaged, then replace the lower interface cable. See “Stapler lower interface cable removal” on page 661. Remove the left cover. Reseat the cable (J15) on the controller PCBA, then POR the machine.
Page 163: Finisher Right Tamper Jam Service Check
4063 Action Step 10 Replace the controller The problem is solved. PCBA. See “Stapler Open the left cover, reseat all connectors on the controller PCBA and then controller PCBA POR the machine. removal” on page 663. Does the error remain? If the error persists, then replace the staple finisher option.
Page 164 4063 Action Step 5 Go to step 6. The problem is solved. Check the lower interface cable. If damaged, then replace the lower interface cable. Go to “Stapler lower interface cable removal” on page 661. Remove the left cover. Reseat the cable J15 on the controller PCBA, then POR the machine.
Page 165: Finisher Ejector Jam Service Check
4063 Action Step 10 Replace the controller The problem is solved. PCBA. See “Stapler Open the left cover, reseat all connectors on the controller PCBA and then controller PCBA POR the machine. removal” on page 663. Does the error remain? If the error persists, then replace the staple finisher option.
Page 166: Finisher Main Motor Jam Service Check
4063 Action Step 5 Go to step 6. The problem is solved. Check the lower interface cable. If damaged, then replace the lower interface cable. See “Stapler lower interface cable removal” on page 661. Remove the left cover. Reseat the cable J15 on the controller PCBA, then POR the machine.
Page 167 4063 Action Step 3 Go to step 4. Replace the upper interface cable of the Check the auto connector end of the option previously installed below the output option staple finisher. previously installed under the staple Is it free of damage? finisher.
Page 168: Finisher Diverter Jam Service Check
4063 Action Step 9 Replace the controller The problem is solved. PCBA. See “Stapler Reseat all connectors on the controller PCBA and then POR the machine. controller PCBA removal” on page Does the error remain? 663. If the error persists, then replace the staple finisher.
Page 169 4063 Action Step 5 Go to step 6. The problem is solved. Check the lower interface cable. If damaged, then replace the lower interface cable. See “Stapler lower interface cable removal” on page 661. Remove the left cover. Reseat the cable J15 on the controller PCBA, then POR the machine.
Page 170: Finisher Tray Holder Jam Service Check
4063 Action Step 9 Replace the controller The problem is solved. PCBA. See “Stapler Open the left cover, reseat all connectors on the controller PCBA and then controller PCBA POR the machine. removal” on page 663. Does the error remain? If the error persists, then replace the staple finisher.
Page 171: Finisher Paddle Jam Service Check
4063 Action Step 5 Go to step 6. The problem is solved. Check the lower interface cable. If damaged, then replace the lower interface cable. Go to “Stapler lower interface cable removal” on page 661. Remove the left cover. Reseat the cable J15 on the controller PCBA, then POR the machine.
Page 172 4063 Action Step 3 The problem may not Go to step 4. be on this option tray. Remove all output options and re-install only the staple finisher. Re‑install the Enter Diagnostics Menu and navigate to: remaining output Output bin tests > Feed to all bins options one at a time and test each option Does the output option feed to all bins normally?
Page 173: Stapler Carriage Jam Service Check
4063 Action Step 9 Go to step 10. Replace the staple finisher option. See Check the paddle assembly gear box: “Staple finisher option • Check the gears for damage removal” on page • Check the sensor flag for damage 621. Is the paddle assembly gear box functional and free of damage? Step 10 Replace the controller...
Page 174 4063 Action Step 4 Go to step 5. Replace the upper interface cable of the Check the auto connector end of the option previously installed below the output option staple finisher. previously installed under the staple Is it free of damage? finisher.
Page 175: Sensor (Throat Media Present) Jam Service Check
4063 Action Step 10 Replace the controller The problem is solved. PCBA. See “Stapler Open the left cover, reseat all connectors on the controller PCBA and then controller PCBA POR the machine. removal” on page 663. Does the error remain? If the error persists, then replace the staple finisher.
Page 176 4063 Action Step 5 Go to step 6. The problem is solved. Check the lower interface cable. If damaged, then replace the lower interface cable. See “Stapler lower interface cable removal” on page 661. Remove the left cover. Reseat the cable J15 on the controller PCBA, then POR the machine.
Page 177 4063 Action Step 10 Go to step 11. Replace the tamper assembly. See “Tamper Make sure the following components are properly installed: assembly removal” on • sensor (right tamper motor HP) page 654. • sensor (left tamper motor HP) • tamper motor (right) •...
Page 178: Finisher (Hpu) Main Motor Jam Service Check
4063 Action Step 16 Replace the controller The problem is solved. PCBA. See “Stapler Open the left cover, reseat all connectors on the controller PCBA and then controller PCBA POR the machine. removal” on page 663. Does the error remain? If the error persists, then replace the staple finisher assembly.
Page 179: Finisher (Hpu) Ejector Jam Service Check
4063 Action Step 6 Go to step 7. Replace the stapler drive gear assembly. Check the drive gear assembly mechanism: “Stapler drive gear • Remove the finisher option from the printer. From the bottom of the assembly removal” on option, turn the lowermost drive gear clockwise. Make sure the rollers page 755.
Page 180: Sensor (Hpu Finisher Pass Through) Jam Service Check
4063 Action Step 4 Go to step 5. Replace the finisher. “Staple, hole Make sure the three ejector belt paddles align and fit properly. punch finisher option Note: The paddles are located behind the output bin. removal” on page Check the ejector belts. If damaged, then replace the finisher. See 738.
Page 181 4063 Action Step 4 Go to step 5. Replace the finisher. “Staple, hole Open the rear door and check the sensor (trailing edge) and sensor punch finisher option (leading edge): removal” on page • Check the sensor flag for damage. If damaged, then replace the 738.
Page 182 4063 Action Step 9 Go to step 13. Go to step 10. Remove the three screws securing the main motor. POR the machine and check if the main motor runs. Does the main motor run? Step 10 Go to step 11. Replace the stapler main motor.
Page 183: Finisher (Hpu) Left Tamper Jam Service Check
4063 Finisher (HPU) left tamper jam service check Action Step 1 Go to step 2. The problem is solved. POR the printer. Reseat all the installed output options on the printer. Clear obstructions along the paper path. Make sure that the sensors (pass through) are free from obstructions. Close the rear door properly.
Page 184: Finisher (Hpu) Right Tamper Jam Service Check
4063 Action Step 6 Go to step 7. If a 453.75 or 453.76 error occurs, then Reseat the cable J11 on the controller PCBA. Reseat the same cable replace the sensor on the sensor (right tamper motor HP) and sensor (left tamper motor (right tamper motor HP) end.
Page 185 4063 Action Step 3 Go to step 4. Replace the upper interface cable of the Check the auto connector end of the machine below the finisher. machine under the finisher. Is it free of damage? Step 4 Go to step 5. Replace the tamper assembly.
Page 186: Finisher (Hpu) Diverter Jam Service Check
4063 Action Step 8 Replace the stapler The problem is solved. controller PCBA. See Reseat all connectors on the stapler controller PCBA and then POR the “Stapler controller machine. PCBA removal” on page 749. Does the error remain? If the error persists, then replace the finisher.
Page 187: Finisher (Hpu) Paddle Jam Service Check
4063 Action Step 5 Go to step 6. Replace the diverter plunger assembly. See Check the diverter plunger assembly: “Stapler diverter • Rotate the diverter cam and check if the diverter plunger moves up plunger assembly and down. removal” on page •...
Page 188 4063 Action Step 2 Go to step 3. The problem is solved. Check the lower interface cable. If damaged, then replace the lower interface cable. See “Staple, hole punch lower interface cable removal” on page 759. Remove the left cover. Reseat the cable J15 on the controller PCBA, then POR the machine.
Page 189: Finisher (Hpu) Tray Holder Jam Service Check
4063 Action Step 8 Replace the stapler The problem is solved. controller PCBA. See Reseat all connectors on the stapler controller PCBA and then POR the “Stapler controller machine. PCBA removal” on page 749. Does the error remain? If the error persists, then replace the finisher.
Page 190: Sensor (Hpu Throat Media Present) Jam Service Check
4063 Action Step 5 If the error persists, Replace the finisher. then go to step 6. “Staple, hole punch finisher option Is the ejector free of damage? removal” on page 738. Step 6 Replace the stapler The problem is solved. controller PCBA.
Page 191 4063 Action Step 4 Go to step 5. Replace the finisher. “Staple, hole Check the rear door: punch finisher option • Open the rear door, and check if it closes properly. removal” on page • Check the rear door rollers and locking mechanism for damage. 738.
Page 192 4063 Action Step 9 Go to step 10. Replace the tamper assembly. See “Stapler Make sure the following components are properly installed: tamper assembly • sensor (right tamper motor HP) removal” on page • sensor (left tamper motor HP) 767. •...
Page 193: Stapler Carriage (Hpu) Jam Service Check
4063 Action Step 14 Replace the stapler The problem is solved. controller PCBA. See Open the left cover, reseat all connectors on the stapler controller PCBA “Stapler controller and then POR the machine. PCBA removal” on page 749. Does the error remain? If the error persists, then replace the finisher option.
Page 194 4063 Action Step 5 Go to step 6. The problem is solved. Remove the right cover. Reseat the two cables on the stapler carriage, then POR the machine. Does the error remain? Step 6 Go to step 7. Replace the door limit switch with cable.
Page 195: Hpu Feed Motor Jam Service Check
4063 HPU feed motor jam service check Action Step 1 Go to step 2. The problem is solved. Check the lower interface cable. If damaged, then replace the lower interface cable. See “Staple, hole punch lower interface cable removal” on page 759.
Page 196: Sensor (Hpu Media Align) Jam Service Check
4063 Sensor (HPU media align) jam service check Action Step 1 Go to step 2. The problem is solved. Check the lower interface cable. If damaged, then replace the lower interface cable. See “Staple, hole punch lower interface cable removal” on page 759.
Page 197: Sensor (Hpu Trailing Edge) Jam Service Check
4063 Action Step 6 Replace the stapler The problem is solved. controller PCBA. See Open the left cover, reseat all connectors on the stapler controller PCBA “Stapler controller and then POR the machine. PCBA removal” on page 749. Does the error remain? If the error persists, then replace the finisher option.
Page 198 4063 Action Step 4 If the error persists, Replace the finisher then go to step 5. option. See “Staple, Do the following: hole punch finisher • Open, and then close the rear door. Check if the rear door closes option removal” on properly.
Page 199: Sensor (Hpu Leading Edge) Jam Service Check
4063 Sensor (HPU leading edge) jam service check Action Step 1 Go to step 2. The problem is solved. Check the lower interface cable. If damaged, then replace the lower interface cable. See “Staple, hole punch lower interface cable removal” on page 759.
Page 200: Hpu Motor Jam Service Check
4063 Action Step 6 Replace the stapler The problem is solved. controller PCBA. See Open the left cover, reseat all connectors on the stapler controller PCBA “Stapler controller and then POR the machine. PCBA removal” on page 749. Does the error remain? If the error persists, then replace the finisher option.
Page 201: Hpu Communication Error Jam Service Check
4063 Action Step 4 Replace the finisher The problem is solved. option. See “Staple, Reseat all cables on the HPU controller PCBA. hole punch finisher Reseat the cables J27, J19, and J13 on the stapler controller PCBA. option removal” on page 738.
Page 202: Output Expander Main Motor Service Check
4063 Action Step 3 Replace the stapler The problem is solved. controller PCBA. See Open the left cover, reseat all connectors on the stapler controller PCBA “Stapler controller and then POR the machine. PCBA removal” on page 749. Does the error remain? If the error persists, then replace the finisher option.
Page 203 4063 Action Step 6 Go to step 7. The problem is solved. Open the left cover. Reseat the main motor cable J4 on the controller PCBA. Does the error remain? Step 7 Go to step 8. Replace the output expander main motor. Note: The sensor (OE rear door interlock) should be disabled by “Output expander blocking the sensor.
Page 204: Sensor (Oe Pass Through) Jam Service Check
4063 Action Step 11 If the error persists, Replace the output then go to step 12. expander belt Check the belt tensioner for damage. tensioner. See “Output Make sure the tensioner spring is aligned and properly seated. expander belt Check if there is no problem with the tension of the spring. tensioner removal”...
Page 205 4063 Action Step 5 The problem may not Go to step 6. be on this option tray. Remove all output options and re-install only the expander. Enter Re‑install the Diagnostics Menu and navigate to: remaining output OUTPUT BIN TESTS >Feed Tests >Output Bin 1 options one at a time Select Single.
Page 206 4063 Action Step 9 Go to step 10. The problem is solved. Open the output expander sensor cover. Reseat the sensor (media bin full) connnector. Make sure the sensor (media bin full) is aligned and properly seated. Remove all obstructions along the flag mechanism. Check if the sensor flag has no problem moving.
Page 207 4063 Action Step 14 If the error persists, Replace the output then go to step 15. expander diverter Check the diverter plunger assembly: plunger assembly. See • Check the plunger for damage. “Output expander • Check the cam for damage. diverter plunger assembly removal”...
Page 208: Output Expander Media Entrance Jam Service Check
4063 Action Step 19 Replace the controller The problem is solved. PCBA. See “Output Open the left cover, reseat all connectors on the controller PCBA and then expander controller POR the machine. PCBA removal” on page 562. Does the error remain? If the error persists, then replace the output expander...
Page 209 4063 Action Step 6 Go to step 7. Replace the output expander rear door. Check the following: “Output expander • Check the rear door for damage. Open the rear door, and then check rear door removal” on if it closes properly. page 555.
Page 210 4063 Action Step 11 If the error persists, Replace the output then go to step 12. expander diverter Check the diverter plunger assembly: plunger assembly. See • Check the plunger for damage. “Output expander • Check the cam for damage. diverter plunger assembly removal”...
Page 211: Output Expander Diverter Jam Service Check
4063 Action Step 16 Replace the controller The problem is solved. PCBA. See “Output Open the left cover, reseat all connectors on the controller PCBA and then expander controller POR the machine. PCBA removal” on page 562. Does the error remain? If the error persists, then replace the output expander...
Page 212 4063 Action Step 6 Go to step 7. Replace the output expander diverter Open the left cover. Reseat the diverter motor cable J6 on the motor. See “Output controller PCBA. expander diverter Remove the two screws from the diverter motor. Pull away the motor, motor removal”...
Page 213: Understanding The Printer Messages
Check if both the toner cartridge and imaging unit are MICR (Magnetic Ink Character Recognition) or non-MICR supplies. Note: For a list of supported supplies, see the “Ordering supplies” section of the User's Guide or visit www.lexmark.com. Change the toner cartridge or imaging unit so that both are MICR or non‑MICR supplies. Notes: •...
Page 214: Change [Paper Source] To [Custom Type Name] Load [Orientation]
4063 Change [paper source] to [custom type name] load [orientation] Try one or more of the following • Load the correct paper size and type in the tray, verify the paper size and type settings are specified in the Paper menu on the printer control panel, and then select Finished changing paper.
Page 215: Close Door Or Insert Cartridge
4063 • To clear the message and resume the job, select Continue on the printer control panel. For non-touch-screen printer models, press to confirm. Close door or insert cartridge The toner cartridge is missing or not installed properly. Insert the cartridge, and then close all doors and covers. Close rear door Close the rear door of the printer.
Page 216: Disk Near Full. Securely Clearing Disk Space
4063 Note: Formatting deletes all the files stored in the printer hard disk. Disk near full. Securely clearing disk space. Try one or more of the following: • Select Continue to clear the message. For non-touch-screen printer models, press to confirm. •...
Page 217: Incompatible Output Bin [X] [59]
4063 Incompatible output bin [x] [59] Try one or more of the following: • Remove the indicated bin. • Select Continue on the printer control panel to clear the message and continue printing without using the specified bin. For non-touch-screen printer models, press to confirm.
Page 218: Insert Tray [X]
4063 Insert Tray [x] Try one or more of the following: • Insert the specified tray into the printer. • Cancel the print job. • Reset the active bin for a linked set of bins by selecting Reset active bin on the printer control panel. Install bin [x] Try one or more of the following: •...
Page 219: Insufficient Memory, Some Held Jobs Will Not Be Restored [37]
4063 Select Continue to clear the message. For non-touch-screen printer models, press to confirm. Insufficient memory, some held jobs will not be restored [37] Try one or more of the following: • From the printer control panel, select Continue to clear the message. For non-touch-screen printer models, press to confirm.
Page 220: Load [Paper Source] With [Custom Type Name] [Paper Orientation]
4063 Load [paper source] with [custom type name] [paper orientation] Try one or more of the following: • Load the tray or feeder with the correct size and type of paper. • To use the tray that has the correct size or type of paper, select Finished loading paper on the printer control panel. For non‑touch‑screen printer models, press to confirm.
Page 221: Load Manual Feeder With [Custom Type Name] [Paper Orientation]
• Cancel the current job. Maintenance kit low [80.xy] You may need to order a maintenance kit. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message. If necessary, select Continue to clear the message and continue printing. For non‑touch‑screen printer models, press to confirm.
Page 222: Maintenance Kit Very Low, [X] Estimated Pages Remain [80.Xy]
Maintenance kit very low, [x] estimated pages remain [80.xy] You may need to replace the maintenance kit very soon. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message.
Page 223: Not Enough Free Space In Flash Memory For Resources [52]
If you do not wish to accept these risks, then remove the third-party supply or part from your printer, and then install a genuine Lexmark supply or part. Note: For a list of supported supplies, see the “Ordering supplies” section of the User's Guide or visit www.lexmark.com.
Page 224: Reattach Bin [X]
4063 Reattach bin [x] Try one or more of the following: • Turn off the printer, and then turn it back on. • Reattach the specified bin. Turn off the printer. Unplug the power cord from the electrical outlet. Remove the specified bin. Reattach the bin.
Page 225: Reinstall Missing Or Unresponsive Cartridge [31.Xy]
4063 Reinstall missing or unresponsive cartridge [31.xy] Try one or more of the following: • Check if the toner cartridge is missing. If missing, install the toner cartridge. For information on installing the cartridge, see the “Replacing supplies” section of the User’s Guide. •...
Page 226: Remove Paper From Bin [X]
“Replacing supplies” section of the User’s Guide. Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace cartridge, printer region mismatch [42.xy] Install a toner cartridge that matches the region number of the printer.
Page 227: Replace Imaging Unit, 0 Estimated Pages Remain [84.Xy]
Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or visit www.lexmark.com. Replace maintenance kit, 0 estimated pages remain [80.xy] The printer is scheduled for maintenance. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact your service representative, and then report the message.
Page 228: Restore Held Jobs
• Turn off the printer and then turn it back on. • Update the network firmware in the printer or print server. For more information, visit the Lexmark support Web site at http://support.lexmark.com. Standard USB port disabled [56] From the printer control panel, select Continue to clear the message. For non‑touch‑screen printer models, press to confirm.
Page 229: Supply Needed To Complete Job
4063 Supply needed to complete job A supply needed to complete the job is missing. Cancel the current job. Too many bins attached [58] Turn off the printer. Unplug the power cord from the electrical outlet. Remove the extra bins. Connect the power cord to a properly grounded electrical outlet.
Page 230: Unformatted Flash Detected [53]
4063 Unformatted flash detected [53] Try one or more of the following: • From the printer control, select Continue to stop the defragmentation and continue printing. For non‑touch‑screen printer models, press to confirm. • Format the flash memory. Note: If the error message remains, then the flash memory may be defective and need to be replaced. Unsupported disk Remove the unsupported disk, and then install a supported one.
Page 231 4063 Error Description Action code 31.21 Toner Level Sensing reading out of range Go to “Toner level sensing error check” on page 235. 31.22 Excessive toner sensing line noise Go to “Toner level sensing error check” on page 235. 31.23 Abrupt change detected in toner sensing reading Go to “Toner level sensing error check”...
Page 232 4063 Error Description Action code 31.82 Fuser I2C packet has been sent but code timed out on receiving Go to “Fuser unit smart chip service check” on the data (callback) page 237. 31.83 Fuser security error in the send challenge sequence Go to “Fuser unit smart chip service check”...
Page 233 4063 Error Description Action code Complex page—the page is too complex to print Try one or more of the following: • From the printer control panel, press Continue to clear the message. • Decrease the resolution setting. • Install additional printer memory. Cartridge/imaging unit type mismatch Install properly regioned supply.
Page 234 4063 Error Description Action code Unformatted flash Try one or more of the following: • From the printer control panel, press Continue to stop the defragmentation and continue printing. • Format the flash memory device. Note: If the error message remains, then the flash memory device may be defective and need to be replaced.
Page 235: Toner Level Sensing Error Check
4063 Error Description Action code Imaging unit—nearly low Imaging unit—middle warning Imaging unit—late warning Imaging unit—end of life Replace the imaging unit. Toner cartridge low Replace the toner cartridge. Toner level sensing error check Action Step 1 Go to step 2. Reinstall the toner cartridge properly.
Page 236: Toner Cartridge Smart Chip Error Service Check
4063 Toner cartridge smart chip error service check Action Step 1 Go to step 2. Reinstall the toner cartridge properly. Ensure that the toner cartridge is installed properly. Is the toner cartridge properly installed? Step 2 Go to step 3. Problem resolved.
Page 237: Fuser Unit Smart Chip Service Check
4063 Action Step 4 Go to step 5. Replace the imaging unit smart chip contact Ensure the imaging unit smart chip contact with cable is free from damage. with cable. Go to step 5. Is the imaging unit smart chip contact with cable free from damage? Step 5 Replace the controller Problem resolved.
Page 238: 1Yy Error Messages
4063 • “Redrive motor service check” on page 246 • “Duplex motor service check” on page 246 • “Toner add motor service check” on page 247 • “Main cooling fan service check” on page 247 • “Cartridge cooling fan service check” on page 248 •...
Page 239 4063 Error code Description Action 120.80 Fuser drive motor excessive PWM / over Go to “Fuser drive motor service check” on page 243. temperature 121.07 Fuser has been on for more than allowed Go to “Fuser service check” on page 243.
Page 240 4063 Error code Description Action 121.37 Fuser heated faster than allowed during Go to “Fuser removal” on page 459. line voltage detection (115V fuser in 220V machine) If the problem remains, replace the fuser. 121.48 Fuser Hardware type does not match fuser Go to “Fuser removal”...
Page 241 4063 Error code Description Action 171.04 Main cooling fan error; error under speed Go to “Main cooling fan service check” on page 247. or stalled during speed adjustment state 171.05 Main cooling fan error; error over speed Go to “Main cooling fan service check” on page 247.
Page 242: Printhead Id Service Check
4063 Printhead ID service check Action Step 1 Go to step 2. Install the correct laser printhead. Ensure the correct laser printhead is installed. Go to step 2. Is the proper laser printhead installed? Step 2 Go to step 3. Reseat the connections.
Page 243: Fuser Drive Motor Service Check
4063 Fuser drive motor service check Action Step 1 Go to step 2. Reseat the connections. Ensure the cable for socket “J24” on the controller board is properly connected. Go to step 2. Is the above connection properly connected? Step 2 Replace the fuser drive Problem resolved.
Page 244: Lvps Service Check
4063 Action Step 6 Replace the controller Problem resolved. board. See “Controller Reset the machine. board removal” on page 492. Does the error remain? LVPS service check Action Step 1 Replace the LVPS. See Problem resolved. “LVPS removal” on Reset the machine. page 511.
Page 245: Main Drive Motor Service Check
4063 Main drive motor service check Action Step 1 Go to step 2. Reseat the connections. Ensure the cable for socket “TRANSPORT MTR” on the controller board is properly connected. Go to step 2. Is the above connection properly connected? Step 2 Replace the main drive Problem resolved.
Page 246: Redrive Motor Service Check
4063 Redrive motor service check Action Step 1 Go to step 2. Reseat the connection. Ensure the cable for socket "REDRIVE” on the controller board is properly connected. Is the above connection properly connected? Step 2 Replace the upper Problem resolved. redrive.
Page 247: Toner Add Motor Service Check
4063 Toner add motor service check Action Step 1 Go to step 2. Reseat the connection. Ensure the cable for socket "TONER AUG MTR” on the controller board is properly connected. Is the above connection properly connected? Step 2 Replace the toner add Problem resolved.
Page 248: Cartridge Cooling Fan Service Check
4063 Cartridge cooling fan service check Action Step 1 Go to step 2. Reseat the connection. Ensure the cable for socket "HVPS” on the controller board is properly connected. Is the above connection properly connected? Step 2 Replace the cartridge Problem resolved.
Page 249 4063 Error code Description Action 940.xx RIP to engine communication failure—the zero Go to “LVPS service check” on page 244. crossing signal used for fuser control in the low voltage (LV) power supply has failed, or the wrong low voltage power supply has been installed.
Page 250 4063 Error code Description Action 959.03 Signature Verification Code failed to authenticate a Go to “Controller board removal” on page 492. code partition 959.04 Jump to unverified address Go to “Controller board removal” on page 492. Upgrade firmware. If that fails, replace the controller board.
Page 251 4063 Error code Description Action 959.36 Smart chip command is invalid due to unlocked device Go to “Controller board removal” on page 492. status Replace the controller board. 959.37 Smart chip command is invalid due to locked device Go to “Controller board removal”...
Page 252: Steps Before Starting The 9Yy Service Checks
4063 Error code Description Action 990.xx An equipment check condition has occurred in the Call the next level of support. specified device, but the device is unable to identify the exact component failure—device can be: • Engine, Duplex, Tray x, Envelope Feeder •...
Page 253: System Software Error Service Check
4063 • Fwedebugs can also be referred to as LBtrace. If FWEdebugs does not appear in the list, then look for LBtrace. Mulitple LBtrace logs can appear in the list of links referred to in step 2. From a Web browser, type http://printer_IP_address/se, and then press Enter. Click List Fwedebugs captured during reboots.
Page 254 252. Determine the operating system used when the error occurred. If possible determine whether a PostScript or PCL file was sent to the device when the error occurred. Ask the customer which Lexmark Solutions applications are installed on the device.
Page 255 4063 Action Step 6 Go to step 31. Go to step 7. Print the following: • Error log • Menu settings page • Network settings page Does the error remain while these pages were printing? Step 7 Go to step 8. Go to step 10.
Page 256 Send a print job to the printer. Does the error remain? Step 15 Go to step 31. The problem is solved. Install a Lexmark recommended memory option. Send a print job to the printer. Does the error remain? Step 16 Go to step 17.
Page 257 4063 Action Step 22 Go to step 24. Go to step 23. Reinstall the first ISP option. POR the printer. Does the error remain? Step 23 Go to step 24. Go to step 26. Run a job to test the option. Does the error remain? Step 24 Go to step 25.
Page 258: Nvram Mismatch Failure Service Check
4063 Action Step 30 Go to step 31. Go to step 26. Replace the faulty ISP option. POR the printer. Does the error remain? Step 31 Contact your next level of support. You will need the following information: • Exact 900.xx error digits and complete error message •...
Page 259: Ram Memory Error Service Check
4063 Action Step 3 Go to step 5. The problem is solved. Replace the current control panel assembly with the control panel assembly. Does the error remain? Step 4 Go to step 6. The problem is solved. Replace the current controller board assembly with the original controller board assembly.
Page 260: Base Printer Symptoms
Have the network administrator verify that the device is using the correct SSID, and wireless security protocols. For more network troubleshooting information, consult the Lexmark Network Setup Guide. Actions Step 1 Go to step 3.
Page 261 4063 Actions Step 8 Problem resolved. Go to step 10. POR the printer. Did this resolve the issue? Step 9 Problem fixed. Go to step 10. Reset the address on the printer to match the IP address on the driver. Did this resolve the issue? Step 10 Go to step 12.
Page 262: Dead Machine Service Check
4063 Actions Step 19 Problem resolved. Go to step 20. Properly reseat the wireless card. Did this fix the problem? Step 20 Go to step 22. Go to step 21. If there is an attached antenna, is the antenna damaged? Step 21 Problem resolved.
Page 263: Input/Output Option Hardware Errors
4063 Action Step 4 Go to step 5. Try a different outlet. Check the AC line voltage to the machine. The voltage should be within the following limits: • for 110 machines—100 to 127 V ac • for 220 V machines—200 to 240 V ac Is the voltage within the limits? Step 5 Contact the next...
Page 264 4063 Error code Description Action 324.57 No encoder feedback detected from the tray 2 (HCIT) Go to “HCIT lift drive motor failure service check” lift motor. on page 274. 324.58 Motor stop error—the tray 2 (HCIT) lift motor kept on Go to “HCIT lift drive motor failure service check”...
Page 265 4063 Error code Description Action 334.59 The tray 3 (HCIT) lift motor went over the normal Go to “HCIT lift drive motor failure service check” speed on page 274. 335.60 Hardware Error—tray 3 board ID unknown Go to “250/550-sheet controller board failure service check”...
Page 266 4063 Error code Description Action 345.61 Hardware Error—tray 4 option type unknown Go to “250/550-sheet controller board failure service check” on page 273. 345.62 Hardware Error—tray 4 product ID unknown Go to “250/550-sheet controller board failure service check” on page 273.
Page 267 4063 Error code Description Action 377.52 Motor stop error—the output option 1/mailbox Go to “Mailbox failure service check” on page main/interface motor kept on running some time 281. after the motor was commanded to stop. 378.51 No encoder feedback detected from the output Go to “Mailbox failure service check”...
Page 268 4063 Error code Description Action 381.56 Staple, hole punch finisher: The output option Go to “Finisher (HPU) main motor jam service 1/finisher/offset stacker main/interface motor went check” on page 178. over the normal speed 382.51 Staple finisher/offset stacker: No encoder feedback Go to “Finisher ejector jam service check”...
Page 269 4063 Error code Description Action 383.52 Staple finisher/offset stacker: Motor stop error—the Go to “Finisher ejector jam service check” on output option 3/finisher/offset stacker ejector motor page 165. kept on running some time after the motor was commanded to stop. 383.52 Staple, hole punch finisher: Motor stop error—the Go to...
Page 270: 250/550-Sheet Transport Motor Failure Service Check
4063 250/550-sheet transport motor failure service check Action Step 1 Go to step 2. The problem is solved. Open the media tray, and make sure to remove all obstructions. Does the error remain? Step 2 The problem may not Go to step 3. be on this option tray.
Page 271: 250/550-Sheet Media Feeder Failure Service Check
4063 Action Step 5 Go to step 6. The problem is solved. Remove the 250/550-sheet input option and check the upper interface cable. If damaged, then replace the upper interface cable. Re-seat the connector J1 on the controller board, then POR the machine. Does the error remain? Step 6 Go to step 7.
Page 272 4063 Action Step 2 Go to step 3. Replace the pick roller. Go to “Drawer pick Remove the tray from the drawer and do the following: roller removal ” on • Check the pick roller's position. The pick roller should not hang page 516.
Page 273: 250/550-Sheet Controller Board Failure Service Check
4063 Action Step 6 Go to step 7. Replace the interface cable of the printer or Check the interface cable of the printer or upper level option for damage. upper level option. Is the above component in good condition? Step 7 Replace the controller The problem is solved.
Page 274: Hcit Lift Drive Motor Failure Service Check
4063 Action Step 3 Go to step 4. Replace the interface cable of the printer or Check the interface cable of the printer or upper level option for damage. upper level option. Is the above component in good condition? Step 4 Replace the controller The problem is solved.
Page 275 4063 Action Step 2 Go to step 3. The problem is solved. Remove the media tray and do the following: • Check the lift drive gears for damage. Manually turn the gears, and check if it causes the lift drive motor encoder to turn. •...
Page 276: Hcit Lift Plate Failure Service Check
4063 Action Step 8 Go to step 9. The problem is solved. Replace the tray. Does the error remain? Step 9 Contact the next level The problem is solved. of support. Replace the drawer. Does the error remain? HCIT lift plate failure service check Action Step 1 Go to step 2.
Page 277 4063 Action Step 3 Go to step 4. Replace the HCIT drawer assembly. Go to Remove the media tray from the HCIT option and do the following: “HCIT drawer • Check if there is no problem moving the tray input guides. assembly removal”...
Page 278: Hcit Transport Motor Failure Service Check
4063 HCIT transport motor failure service check Action Step 1 Go to step 2. The problem is solved. Open the media tray, and make sure to remove all obstructions. Does the error remain? Step 2 The problem may not Go to step 3. be on this option tray.
Page 279 4063 Action Step 6 Go to step 8. Go to step 7. Remove all other options and install only the HCIT option. Does the error remain? Step 7 Go to step 8. Replace the interface cable of the printer or Check the interface cable of the printer or upper level option for damage.
Page 280: Hcoe Failure Service Check
4063 HCOE failure service check Action Step 1 Go to step 4. Go to step 2. Is the high capacity output expander the only output option installed? Step 2 The problem may not Go to step 3. be on this option tray. Remove all output options and re-install only the high capacity output Re‑install the expander.
Page 281: Mailbox Failure Service Check
4063 Action Step 7 Replace the controller The problem is solved. PCBA. Go to“HCOE Reseat all connectors on the controller PCBA, then POR the machine. controller PCBA removal” on page Does the error remain? 591. Mailbox failure service check Action Step 1 Go to step 2.
Page 282: Option Tray Symptoms
4063 Action Step 6 Go to step 7. The problem is solved. Open the left cover. Reseat the main motor cable J6 on the controller PCBA, and then POR the machine. Does the error remain? Step 7 Go to step 8. Replace the mailbox main motor.
Page 283 4063 Symptom Action The HCIT does not detect when the media level is low. Go to “HCIT media low undetected service check” on page 293. The HCIT is not detected or recognized. Go to “HCIT undetected service check” on page 291.
Page 284: 250/550-Sheet Media Type Error Service Check
4063 Symptom Action The HCOE detects the rear door as open even when it is closed. Go to “HCOE rear door undetected service check” on page 319. 250/550-sheet media type error service check Action Step 1 The problem may not Go to step 2.
Page 285 4063 Action Step 4 Go to step 5. The problem is solved. Remove the left cover and do the following: • Lower down the media pick actuator and then release. Check if the actuator would spring back to its original position. •...
Page 286: 250/550-Sheet Tray Undetected Service Check
4063 250/550-sheet tray undetected service check Action Step 1 Go to step 2. Replace the media tray. Go to “Media tray Remove the tray from the drawer and do the following: assembly removal” on • Check the paper guides for damage. Move the paper guide and verify page 515.
Page 287: 250/550-Sheet Option Undetected Service Check
4063 Action Step 6 Replace the input tray The problem is solved. option. Go to If the 250/550-sheet tray option is the only input option installed, then “250/550-sheet media replace the 250/550-sheet tray option. See “250/550-sheet media tray tray and drawer and drawer assembly removal”...
Page 288 4063 Action Step 2 Go to step 3. Replace the HCIT drawer assembly. Go to Remove the media tray from the HCIT option and do the following: “HCIT drawer • Check if there is no problem moving the tray input guides. assembly removal”...
Page 289: Hcit Media Type Error Service Check
4063 Action Step 9 Contact the next level The problem is solved. of support. Replace the drawer. Does the error remain? HCIT media type error service check Action Step 1 Go to step 2. Replace the media tray. Go to “HCIT removal”...
Page 290 4063 Action Step 3 Go to step 4. The problem is solved. Remove the left cover and do the following: • Lower down the media pick actuator and then release. Check if the actuator would spring back to its original position. •...
Page 291: Hcit Undetected Service Check
4063 Action Step 8 Replace the controller The problem is solved. board. Go to “HCIT Check the connectors on the controller board. If damaged, then replace controller PCBA the controller board. See “HCIT controller PCBA removal” on page 541. removal” on page Reseat all connectors on the controller board, then POR the machine.
Page 292 4063 Action Step 3 Go to step 4. The problem is solved. Separate the HCIT from the printer. Remove also the remaining input options. Check the HCIT interface cable. If damaged, then replace the cable. See “HCIT interface cable removal” on page 546.
Page 293: Hcit Media Low Undetected Service Check
4063 HCIT media low undetected service check Action Step 1 Go to step 2. Replace the media tray. Go to “HCIT removal” Remove the media tray from the HCIT option and do the following: on page 531. • Remove all media and check the paper guides for damage. Move the paper guide and verify if it can move freely from one position to another.
Page 294 4063 Action Step 4 Go to step 5. Replace the HCIT drawer assembly. Go to Remove the media tray from the HCIT option and do the following: “HCIT drawer • Check if there is no problem moving the tray input guides. assembly removal”...
Page 295: Mailbox Incorrect Bin Exit Service Check
4063 Mailbox incorrect bin exit service check Action Step 1 Go to step 4. Go to step 2. Is the mailbox the only output option installed? Step 2 The problem may not Go to step 3. be on this option tray. Remove all output options and re-install only the mailbox.
Page 296 4063 Action Step 6 Go to step 7. Replace the defective mailbox top diverter. Check the top diverter: “Mailbox top • Check the diverter for damage. diverter removal” on • Move the diverter and check if the spring makes it retract to its page 723.
Page 297: Mailbox Undetected Service Check
4063 Action Step 10 Replace the controller The problem is solved. PCBA. See “Mailbox Reseat all the connectors on the controller PCBA, then POR the machine. controller PCBA removal” on page Does the error remain? 707. If the error persists, then replace the mailbox.
Page 298: Finisher Side Door Error Service Check
4063 Action Step 5 Replace the controller The problem is solved. PCBA. See “Mailbox Reseat all the connectors on the controller PCBA, then POR the machine. controller PCBA removal” on page Does the error remain? 707. If the error persists, then replace the mailbox.
Page 299 4063 Action Step 6 Go to step 8. Go to step 7. Check the sensor (cartridge door interlock). Enter Diagnostics Menu and navigate to: FINISHER TESTS > Sensor Test >Cover and Door Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Step 7 Go to step 8.
Page 300: Finisher Cartridge Error Service Check
4063 Finisher cartridge error service check Action Step 1 Go to step 4. Go to step 2. Is the staple finisher the only output option installed? Step 2 The problem may not Go to step 3. be on this option tray. Remove all output options and re-install only the staple finisher.
Page 301: Finisher Undetected Service Check
4063 Action Step 8 Go to step 9. Replace the staple finisher assembly. Go Remove the stapler cartridge. Using a flashlight, check the sensor “Staple finisher (cartridge present) inside the stapler cartridge assembly. Manually option removal” on actuate the sensor flag, and check if it toggles properly. page 621.
Page 302: Finisher Bin Error Service Check
4063 Action Step 4 Go to step 5. The problem is solved. Check the lower interface cable. If damaged, then replace the lower interface cable. Go to “Stapler lower interface cable removal” on page 661. Remove the left cover. Reseat the cable (J15) on the controller PCBA, then POR the machine.
Page 303 4063 Action Step 4 Go to step 5. The problem is solved. Check the lower interface cable. If damaged, then replace the lower interface cable. Go to “Stapler lower interface cable removal” on page 661. Remove the left cover. Reseat the cable (J15) on the controller PCBA, then POR the machine.
Page 304: Finisher Door Undetected Service Check
4063 Action Step 9 Replace the controller The problem is solved. PCBA. Go to “Stapler Open the left cover, reseat all connectors on the controller PCBA and then controller PCBA POR the machine. removal” on page 663. Does the error remain? If the error persists, then replace the staple finisher.
Page 305: Stapler Carriage Failure Service Check
4063 Action Step 6 Go to step 7. The problem is solved. Open the left cover, and check the sensor (rear door interlock) including its cable. If damaged, then replace the sensor. See “Sensor (stapler rear door interlock) removal” on page 642.
Page 306 4063 Action Step 4 Go to step 5. The problem is solved. Check the lower interface cable. If damaged, then replace the lower interface cable. See “Stapler lower interface cable removal” on page 661. Reseat the connector (J15) on the controller PCBA, then POR the machine. Does the error remain? Step 5 Replace the stapler...
Page 307: Finisher Bin Media Present Error Service Check
4063 Finisher bin media present error service check Action Step 1 Go to step 4. Go to step 2. Is the staple finisher the only output option installed? Step 2 The problem may not Go to step 3. be on this option tray. Remove all output options and re-install only the staple finisher.
Page 308: Stuck Media On Hole Puncher Service Check
4063 Action Step 7 Go to step 8. Replace the sensor (finisher bin media Check the sensor (finisher bin media present) and do the following: present). See “Sensor • Check for damage. (finisher bin media • Move the sensor flag and check if it toggles properly. present) removal”...
Page 309: Missing Or Misaligned Hole Punch Service Check
4063 Missing or misaligned hole punch service check Action Step 1 Go to step 2. The problem is solved. Open the rear door, and then remove all obstructions along the paper path. POR the machine. Does the error remain? Step 2 Go to step 3.
Page 310 4063 Action Step 5 If the error persists, Replace the finisher then go to step 6. option. See “Staple, Open the rear door. Check the upper and lower rollers on the finisher hole punch finisher side for damage. option removal” on Open the left cover.
Page 311: Hole Punch Box Undetected Service Check
4063 Hole punch box undetected service check Action Step 1 Go to step 2. The problem is solved. Empty the hole punch box. Properly re‑insert the hole punch box to the finisher. POR the machine. Does the error remain? Step 2 Go to step 3.
Page 312: Finisher Door (Hpu) Undetected Service Check
4063 Finisher door (HPU) undetected service check Action Step 1 Go to step 2. The problem is solved. POR the machine. Open the rear door, and then remove all obstructions along the paper path. Properly close the rear door. Does the error remain? Step 2 Go to step 3.
Page 313: Output Expander Error Service Check
4063 Action Step 6 Replace the stapler The problem is solved. controller PCBA. See Open the left cover, reseat all connectors on the stapler controller PCBA “Stapler controller and then POR the machine. PCBA removal” on page 749. Does the error remain? If the error persists, then replace the finisher option.
Page 314: Output Expander Rear Door Undetected Service Check
4063 Action Step 5 Replace the controller The problem is solved. PCBA. Go to “Output Open the left cover, reseat all connectors on the controller PCBA. POR the expander controller machine and perform a Print test. PCBA removal” on page 562.
Page 315: Output Expander Undetected Service Check
4063 Action Step 5 Go to step 6. Replace the output expander rear door. Check the following: “Output expander • Check the rear door for damage. Open the rear door, and then check rear door removal” on if it closes properly. page 555.
Page 316: Output Expander Bin Error Service Check
4063 Action Step 4 The problem may not Go to step 5. be on this option tray. Remove all output options and re-install only the expander. Enter Re‑install the Diagnostics Menu and navigate to: remaining output OUTPUT BIN TESTS >Feed Tests >Output Bin 1 options one at a time Select Single.
Page 317 4063 Action Step 4 The problem may not Go to step 5. be on this option tray. Remove all output options and re-install only the expander. Enter Re‑install the Diagnostics Menu and navigate to: remaining output OUTPUT BIN TESTS >Feed Tests >Output Bin 1 options one at a time Select Single.
Page 318: Hcoe Bin Error Service Check
4063 HCOE bin error service check Action Step 1 Replace the HCOE bin. Re‑install the HCOE “HCOE bin tray springs. Remove the left and right covers. removal” on page Go to step 2. Temporarily remove the HCOE tray springs. See “HCOE tray spring 615.
Page 319: Hcoe Rear Door Undetected Service Check
4063 Action Step 3 Go to step 4. The problem is solved. Check the lower interface cable. If damaged, then replace the lower interface cable. Go to “HCOE lower interface cable removal” on page 593. Remove the left cover. Reseat the cable (J1) on the controller PCBA, then POR the machine.
Page 320 4063 Action Step 3 Go to step 4. The problem is solved. Check the lower interface cable. If damaged, then replace the lower interface cable. Go to “HCOE lower interface cable removal” on page 593. Remove the left cover. Reseat the cable (J1) on the controller PCBA, then POR the machine.
Page 321: Service Menus
4063 Service menus • “Understanding the printer control panel” on page 321 • “Updating the printer firmware” on page 322 • “Menus list” on page 323 • “Diagnostics menu” on page 323 • “Configuration menu” on page 340 • “Entering invalid engine mode” on page 351 •...
Page 322: Understanding The Colors Of The Sleep Button And Indicator Lights
Updating the printer firmware Go to http://support.lexmark.com. Enter the model name of the printer to be updated on the field provided (Example: Lexmark MS810de). Click GO to enter the product page. If several printers are shown, select the specific printer applicable.
Page 323: Menus List
4063 Click Recommended Firmware Update. Information regarding firmware release notes and download instructions are shown. Menus list Paper Menu Reports Network/Ports Default Source Menu Settings Page Active NIC Paper Size/Type Device Statistics Standard Network Configure MP Stapler Test Standard USB Substitute Size Network Setup Page Parallel [x]...
Page 324: Registration
4063 REGISTRATION These settings adjust the margins of the black plane. To set the Registration: Print a Quick test page. From the Diagnostics menu, navigate to: REGISTRATION > Quick Test Retain this page to determine the changes you need to make to the margin settings. The alignment diamonds in the margins should touch the margins of the page.
Page 325: Print Quality Pages (Prt Quality
4063 Print Quality Pages (Prt Quality Pgs) This diagnostic function lets the user run print quality test pages with the toner cartridge lockout function disabled. The report consists of four pages. The printer always uses media from Tray 1 to print this report. It will not prompt for a change in media regardless of the media type in Tray 1.
Page 326: Dram Test
4063 Release the button, and the highlight disappears. Press X or Back to exit the test. DRAM Test This test checks the validity of DRAM, both standard and optional. The test repeatedly writes patterns of data to the DRAM to verify that each bit in the memory can be set and read correctly. To run the DRAM test: From the Diagnostics menu, navigate to: Hardware Tests >...
Page 327: Usb Hs Test Mode
4063 Data Error Data 232 Error Data 422 Error FIFO Error DSR Error DSR PIO Error DSR Interrupt Error CTS Error CTS PIO Error CTS Interrupt Error After the maximum count is reached or a failure occurs, the test stops. Press Stop to cancel the test.
Page 328: Top Margin
4063 The printer attempts to print the Quick test page from the default paper source. If the default paper source supports only envelopes, then the page is printed from Tray 1. The Quick test page contains the following information: • Printer registration settings •...
Page 329: Motor Test
4063 Motor Test Use this test to test the duplex option paper feed drive system and verify that the power and velocity values are acceptable. The duplex runs the DC motor at high speed and low speed, taking an average of the power (PWM) required for each speed and calculating the KE value.
Page 330: Input Tray Tests
4063 INPUT TRAY TESTS Feed Tests This test feeds blank pages through the paper path. It can run using any of the paper or envelope sizes supported by the printer. To run the Feed test: From the Diagnostics menu, navigate to: Input Tray Tests >...
Page 331: Output Bin Tests
4063 OUTPUT BIN TESTS Feed Tests This test verifies that media can be fed to a specific output bin. No information is printed on the media. To run the feed tests: From the Diagnostics menu, navigate to: OUTPUT BIN TESTS > Feed Tests Select the output bin into which you want the paper to exit.
Page 332: Finisher Tests
4063 To run the Diverter Test: From the Diagnostics menu, navigate to: OUTPUT BIN TESTS > Diverter Test. Diverter Test Testing... appears while the printer is verifying the state of the diverter. Press X to exit the test. FINISHER TESTS Staple Test This test verifies the operation of the staple mechanism in the finisher.
Page 333: Finisher Sensor Test
4063 Finisher Sensor Test This test determines if the finisher sensors are working correctly. The sensors that are tested include the following: • Bin Level – Finisher Bin Empty – Bin Full sensor – Bin Near Full • Cover and Door –...
Page 334: Device Tests
4063 Sensor Values Input Open Fuser Exit Closed Narrow Media Control Panel Interlock MPF Media Present Rear Door Interlock Rear Lower Door Interlock DEVICE TESTS Quick Disk Test This test performs a non-destructive read/write test on one block per track on the disk. The test reads one block on each track, saves the data, and then writes and reads four test patterns to the bytes in the block.
Page 335: Printer Setup
4063 Warning—Potential Damage: This test destroys all data on the flash device. Note: After this test is executed, reformat the flash using the Flash Format setting in the Utilities menu. From the Diagnostics menu, navigate to: Device Tests > Flash Test Files will be lost.
Page 336: Printed Page Count
4063 Do one of the following: • Depending on the printer model, press OK or touch to save any changes. • Press X to return to the Printer setup menu. Printed Page Count The value of this setting gauges the amount of usage on the printer. The value of the Printed Page Count setting will equal the values of the Picked Sides meter.
Page 337: Ep Setup
4063 Each time the value is increased by one, the strobe is sampled 50 nanoseconds longer. Each time the value is decreased by one, the strobe is sampled 50 nanoseconds less than the default value. The range of values is between -4 and +6, in increments of one.
Page 338: Transfer
4063 Transfer This setting controls the transfer roll algorithm. To adjust this setting: From the Diagnostics menu, navigate to: EP Setup > Transfer Press Back. Print Contrast This setting controls the developer voltage offset. To adjust this setting: From the Diagnostics menu, navigate to: EP Setup >...
Page 339: Reports
4063 Each time this setting executes, the printer performs the following: • Calibrates its toner density sensor • Measures the reflectivity of its bare drum • Prints patches on the drum and measures the reflectivity of the drum through the patches •...
Page 340: Print Log
4063 Print Log Additional diagnostic information is available when the event log is printed. The first page of the report shows the general device information. The specific events that appear in the report vary depending on the operational history of the printer. Logs may be printed from the following events: •...
Page 341: Entering The Configuration Menu
4063 • “Reset Roller Kit Counter” on page 342 • “Print Quality Pages” on page 342 • “Reports” on page 343 • “Size sensing” on page 343 • “Panel Menus” on page 344 • “PPDS Emulation” on page 344 • “Download Emuls”...
Page 342: Roller Kit Counter Value
4063 Turn on the printer. Release the buttons after 10 seconds. Roller Kit Counter Value When this setting is selected, the printer displays the current value for the Roller Kit counter. A print job containing a single page increments the counter by one and a duplex page by two. When the value has reached the rated life of the Roller Kit, it reminds the customer that scheduled maintenance is required.
Page 343: Reports
4063 Reports Menu Settings Page This report generates a list of the Configuration menu settings and the value of each setting. To print the Menu settings page from the Configuration menu: From the Configuration menu, navigate to: Reports > Menu Settings Page Depending on the printer model, press OK or touch to print the page, or press X to return to the Configuration menu.
Page 344: Panel Menus
4063 Panel Menus The value of this option determines whether the control panel menus are locked or available. To run the Feed test: From the Configuration menu, navigate to Panel Menus. Choose one of the following: • On—Enables control panel menus •...
Page 345: Factory Defaults
4063 Factory Defaults Warning—Potential Damage: This operation cannot be undone. This setting enables a user to restore all of the printer settings to either the network settings (on network models only) or to the base printer settings. To restore Factory Default settings: From the Configuration menu, navigate to Factory Defaults.
Page 346: Envelope Prompts
4063 Envelope Prompts This controls which tray a change prompt is directed to when the envelopes are sensed to be the wrong size. Note: The value of “Action for Prompts” on page 346 may override the value of this setting. To change this setting: From the Configuration menu, navigate to Envelope Prompts.
Page 347: Jobs On Disk
4063 Jobs on Disk This setting appears only if a hard disk is installed. It allows buffered jobs to be deleted from the disk. This does not affect Print and Hold or parked jobs. To change the setting: From the Configuration menu, navigate to Jobs on Disk. Select from the available options to change the setting: •...
Page 348: Wipe All Settings
4063 Wipe All Settings This makes any sensitive information that may exist on the volatile or non-volatile storage of the device completely indecipherable. When selected, the printer performs a non‑critical NVRAM reset and then reboots. Font Sharpening This setting allows a user to set a text point-size value below which the high‑frequency screens will be used when printing font data.
Page 349: Ui Automation
X to return to the Configuration Menu without saving any changes. LES Applications This setting enables or disables all installed Lexmark Embedded Solution applications. To change this setting: From the Configuration Menu, navigate to LES Applications.
Page 350: Key Repeat Rate
4063 Key Repeat Rate Note: This setting is available on the touch screen model only. This setting indicates the number of presses per second for repeating keys. The range is 0.5–100, with increments of 0.5. The default setting is 15 presses per second. To adjust this setting: From the Configuration Menu, navigate to Key Repeat Rate.
Page 351: Automatically Display Error Screens
4063 Available options: • Auto • Full—Forces the USB port to run at full speed and also disables its high‑speed capabilities. Automatically Display Error Screens If On, the panel automatically displays any existing printer-related message after the printer remains inactive on the home screen for a length of time equal to the Screen Timeout setting in the Timeouts section of the General Settings Menu.
Page 352: Entering Recovery Mode
4063 Entering recovery mode This mode will allow the printer to boot from a secondary set of instructions to allow a code flash to the printer. Code can be flashed from a PC by USB. Turn off the printer. Press and hold the 7, 2, and 8 buttons simultaneously. Turn on the printer.
Page 353 4063 Top‑level menu Intermediate menu • Set Card Speed • Set LAA • Keep Alive NVRAM • Dump NVRAM • Reinit NVRAM NPAP Print Alerts TCP/IP • netstat‑r • arp‑a • Allow SNMP Set • • Meditech Mode • RAW LPR Mode •...
Page 354 4063...
Page 355: Repair Information
4063 Repair information • “Removal precautions” on page 355 • “Adjustments” on page 374 • “Removal procedures” on page 380 • “Front side removals” on page 380 • “Rear side removals” on page 453 • “Top side removals” on page 465 •...
Page 356: Controller Board/Control Panel Replacement
4063 • Do not place the ESD-sensitive part on the machine cover or on a metal table; if you need to put down the ESD- sensitive part for any reason, first put it into its special bag. • Machine covers and metal tables are electrical grounds. They increase the risk of damage, because they make a discharge path from your body through the ESD-sensitive part.
Page 357: Restoring The Printer Configuration After Replacing The Controller Board
Restore Tool to download the software bundle that contains the factory settings and Embedded Solutions for the specific printer. Note: If the printer contains solutions or software licenses obtained from Lexmark Virtual Solutions Center (VSC), the latest version of the firmware, applications, and licenses deployed through the VSC are included in the software bundle.
Page 358 4063 Save the zip file. Note: Make sure that the serial number in the zip file matches the serial number of the printer being restored. Extract the contents of the zip file, open the Readme file, and then follow the instructions on the screen. Notes: •...
Page 359: Esf Solutions Backup
4063 After rebooting the printer, have the customer verify that all the eSF apps have been installed. Notes: • If you are unable to access the administrative menus to verify that the printer is restored, then ask the customer give you access. •...
Page 360: Ribbon Cable Connectors
4063 Ribbon cable connectors Zero Insertion Force (ZIF) connectors Zero Insertion Force (ZIF) connectors are used on the boards and cards used in this printer. Before inserting or removing a cable from these connectors, read this entire section. Great care must be taken to avoid damaging the connector or cable when inserting or removing the cable.
Page 361: Horizontal Top Contact Connector
4063 Horizontal top contact connector This FRU contains a horizontal top contact cable connector. Read the instructions before proceeding. The horizontal top contact connector uses a back flip locking actuator to lock the ribbon cable into the Zero Insertion Force (ZIF) connector. The cable is inserted horizontally into the connector. Warning—Potential Damage: When opening or closing this type of actuator, gently lift or close the two tabs located on each end of the actuator.
Page 362 4063 Inserting a cable into the horizontal top contact connector When installing the cable, check the locking actuator to ensure it is in the unlocked position. The tabs on the ends of the actuator are vertical when the actuator is unlocked. Insert the cable with the contacts on the cable facing up.
Page 363 4063 Rotate the locking actuator to the locked position. The cable should not move while this step is performed. If the cable moves, open the actuator, reposition the cable, and then close the actuator to the down position. Repair information...
Page 364: Horizontal Bottom Contact Connector
4063 Horizontal bottom contact connector This FRU contains a horizontal bottom contact cable connector. Read the instructions before proceeding. The horizontal bottom contact connector uses a flip locking actuator to lock the ribbon cable into the Zero Insertion Force (ZIF) connector. The cable is inserted horizontally into the connector. Warning—Potential Damage: When opening or closing this type of actuator, gently lift the center of the actuator using your finger.
Page 365 4063 Inserting a cable into the horizontal bottom contact connector Check the actuator to verify it is in the open position. Insert the cable into the ZIF connector with the contacts facing downward and away from the locking actuator. The cable needs to be inserted below the actuator.
Page 366 4063 Place your finger in the middle of the actuator, and then rotate the locking actuator to the locked position. Repair information...
Page 367: Vertical Mount Contact Connector
4063 Vertical mount contact connector This FRU contains a vertical mount contact connector. Read the instructions before proceeding. The vertical mount contact connector uses a back flip locking actuator to lock the ribbon cable into the Zero Insertion Force (ZIF) connector. The cable is inserted vertically into the connector. Warning—Potential Damage: When opening or closing this type of actuator, gently lift the center of the actuator using your finger.
Page 368 4063 Inserting a cable into the vertical mount contact connector When installing the cable, check the locking actuator to verify it is in the open position. Insert the cable with the contacts on the cable away from the locking actuator. Insert the cable on top of the actuator. Note: Verify that the cable is installed squarely into the connector.
Page 369 4063 Rotate the locking actuator to the locked position by pressing down on both ends of the actuator. The cable should not move when this step is performed. If the cable moves, open the actuator, reposition the cable, and then close the actuator to the down position.
Page 370: Horizontal Sliding Contact Connector
4063 Horizontal sliding contact connector This FRU contains a horizontal sliding contact connector. Read the instructions before proceeding. The horizontal sliding contact connector uses a slide locking actuator to lock the ribbon cable into the Zero Insertion Force (ZIF) connector. The cable is inserted horizontally into the connector. Warning—Potential Damage: When opening or closing this type of actuator, gently push or pull the two tabs located on each end of the actuator.
Page 371 4063 Inserting a cable into the horizontal sliding contact connector When installing the cable, check the locking actuator to verify it is in the open position. If you are opening the connector, pull back on both end tabs using equal force to avoid breaking the connector. Insert the cable with the contacts on the cable facing away from the locking actuator.
Page 372 4063 Slide the locking actuator towards the connector, locking the cable into place. The cable should not move when this step is performed. If the cable moves, open the actuator, reposition the cable, and then close the actuator to the down position. Repair information...
Page 373: Low Insertion Force (Lif) Connector
4063 Low Insertion Force (LIF) connector This FRU contains a Low Insertion Force (LIF) connector. Read the instructions before proceeding. Warning—Potential Damage: When installing a cable into an LIF connector, care must be taken to avoid bending the edges of the cables and damaging the contacts on the cables. Inserting a cable into the LIF connector Looking at the connector, take note on which side the contacts are located.
Page 374: Adjustments
4063 Adjustments • “Media aligner roller adjustment” on page 376 • “Polygon printhead mechanical registration adjustment” on page 377 The printer skew specification calls for image skew on the registration sheet to be one dot (0.5mm) or less delta between the left and right alignment indicators for the top and bottom margins.
Page 375 4063 Select Quick Test Page. The test page should only be printed on letter or A4 paper from Tray 1. The Quick Test Page consists of alignment diamonds and horizontal lines that can be used for mechanical registration adjustment. The following image shows an example of the Quick Test Page: Review the page to determine which type of skew is present.
Page 376: Media Aligner Roller Adjustment
4063 Media aligner roller adjustment Complete the media aligner roller adjustment procedure when you replace the media aligner roller. Always print a copy of the Quick Test Page before making any adjustments to the media aligner roller reference adjustment screw. Note: When replacing the media aligner roller, back the reference adjustment screw out far enough to remove the old media aligner roller and install the new one.
Page 377: Polygon Printhead Mechanical Registration Adjustment
4063 Step C Print a copy of the Quick Test Page, and check the top and bottom alignment indicators printed on the test page. The goal is to make the skew at the top and bottom of the page parallel. Depending on the skew, turn the screw either clockwise or counterclockwise using a 3mm hex wrench, and print a copy of the Quick Test Page to check the diamonds on the top and bottom margin.
Page 378 4063 To perform the printhead mechanical registration adjustment: Print a Quick Test Page. From the Diagnostics menu, navigate to : REGISTRATION > Quick Test If the skew between the bottom left and bottom right alignment indicators is greater than 0.5mm (1 dot), then proceed with adjustment.
Page 379 4063 Locate the printhead adjustment screw access hole in the front of the printhead access cover. This will require a 3mm hex wrench to adjust. A ballhead hex wrench is suggested to make it easier to find the screw head. Check the Quick Test Page for any sign of misalignment by checking the diamonds at the bottom left and bottom right of the test page for equal distance from the bottom of the page.
Page 380: Removal Procedures
4063 Warning—Potential Damage: Caution should be taken to not turn the printhead adjustment mechanism more than a few turns counterclockwise, for the screw will fully back out and will become disassembled. Stop turning the screw when you stop feeling resistance, you may need to turn it clockwise to re-engage the screw into the adjustment plate.
Page 381: Duplex Exit Diverter Removal
4063 • “Transfer roller left arm with cable removal” on page 410 • “Transfer roller right arm removal” on page 411 • “Transfer roller removal” on page 414 • “4.3‑inch tilting display removal” on page 417 • “7‑inch tilting display removal” on page 419 •...
Page 382 4063 Remove the spring (A). Move the duplex exit diverter to the right, and detach the left hinge point. Repair information...
Page 383: Front Door Removal
4063 Lift the right hinge point, and remove the duplex exit diverter. Front door removal Remove the MPF tray. See “MPF tray removal” on page 404. Raise the front door to a forty-five degree angle. Gently flex the left bracket and release the tab on the MPF support link, as shown in the following image. Repair information...
Page 384: Inner Guide Deflector Removal
4063 Gently flex the right bracket and release the tab on the MPF support link, as shown in the following image. Slide the front door to the left, and detach it from the machine. Inner guide deflector removal Remove the left cover. See “Left cover removal”...
Page 385 4063 Release the upper hooks on the inner guide deflector. Remove the inner guide deflector. Installation warning: Ensure that the four retention hooks (A) on the inner guide deflector are properly reattached. Repair information...
Page 386: Laser Printhead Removal
4063 Laser printhead removal Installation note: When replacing the laser printhead, ensure that the proper adjustments are made. For more information, go to “Polygon printhead mechanical registration adjustment” on page 377. Open the control panel door. Remove the toner cartridge. Remove the two screws (A) securing the printhead access cover to the machine.
Page 387 4063 Remove all of the harnesses from the back side of the printhead access cover. Raise the paper support on top of the printer to provide access to the printhead mounting screws. Remove the three 5.5mm hex screws (B) securing the laser printhead to the machine. Note: For MX71x, the printhead mounting screws are located under the paper support which is located under the flatbed scanner.
Page 388 4063 Note: When removing the laser printhead, do not adjust the printhead adjuster screw until the new printhead has been installed. Repair information...
Page 389 4063 Gently lift and then remove the laser printhead from the machine. Disconnect the two cables from the laser printhead. Installation note: When the new laser printhead has been installed, complete the polygon printhead mechanical registration adjustment procedure, as needed. See “Polygon printhead mechanical registration adjustment”...
Page 390: Left Inner Cover Removal
4063 Left inner cover removal Open the front door. Pull the media tray from the machine. Raise the control panel to its uppermost position. Remove the rear door. See “Rear door removal” on page 456. Repair information...
Page 391 4063 Detach the controller board access cover. Remove the rear lower cover. See “Rear lower cover removal” on page 454. Remove the top cover. See “Top cover removal” on page 466. Remove the three screws (A) securing the left inner cover to the machine. Repair information...
Page 392: Media Aligner Roller Removal
4063 Remove the left inner cover. Media aligner roller removal Installation warning: When you reinstall the media aligner roller, you will have to adjust the media alignment. See “Media aligner roller adjustment” on page 376. Warning—Potential Damage: When removing the media aligner, ensure that you retain the attached spring. Remove the left cover.
Page 393 4063 Remove the screw (B) securing the grounding wire to the media aligner roller. Locate the adjuster screw access hole in the controller board shield. Note: The adjuster screw is contained between the left frame and the drive plate; it will stay in place during media aligner roller replacement.
Page 394: Media Turn Guide Removal
4063 Gently detach the media aligner roller. Warning—Potential Damage: When removing the media aligner, ensure that you retain the attached spring. Media turn guide removal Remove the left cover. See “Left cover removal” on page 489. Remove the controller board access shield. See “Controller board access shield removal”...
Page 395: Media Vertical Guide Removal
4063 Remove the MPF feeder lift plate. See “MPF feeder lift plate removal” on page 397. Gently slide the media turn guide to the right to detach it from the machine. Remove the media turn guide. Installation note: When replacing the media turn guide, ensure that the alignment pin properly engages the media turn guide and that the alignment hooks properly engage the slots in the frame.
Page 396 4063 Open the control panel door. Remove the toner cartridge. Remove the imaging unit. Remove the MPF feeder lift plate. See “MPF feeder lift plate removal” on page 397. Remove the media turn guide. See “Media turn guide removal” on page 394.
Page 397: Mpf Feeder Lift Plate Removal
4063 MPF feeder lift plate removal Remove the left cover. See “Left cover removal” on page 489. Remove the controller board access shield. See “Controller board access shield removal” on page 494. Remove the media tray. See “Media tray removal” on page 479.
Page 398 4063 Press down the plate, as shown in the following image, and remove the MPF feeder lift plate. Warning—Potential Damage: When you press down the plate, you are lowering the pick pad (B) away from the MPF feed roller to prevent damage. If you do not do this, the pick pad will likely become damaged. Installation warning: When replacing the MPF feeder lift plate ensure that the pick pad (B) is placed properly behind the MPF feed roller.
Page 399 4063 Disconnect the MPF pick solenoid cable - J3 (D). Disconnect the MPF feeder lift plate cable - J38 (E). Repair information...
Page 400: Mpf Pick Roller Removal
4063 Remove the MPF feeder lift plate. Installation warning: When replacing the MPF feeder lift plate, ensure that the MPF feeder lift plate cable and solenoid cable are properly rerouted and that all cables are properly reconnected. Make sure that these cables are not pinched between the MPF feeder lift plate and the frame before replacing the screws.
Page 401 4063 Remove the e-clip securing the MPF pick roller to the machine. Remove the flange. Repair information...
Page 402: Mpf Solenoid Removal
4063 Remove the MPF pick roller. Remove the second flange. MPF solenoid removal Remove the left cover. See “Left cover removal” on page 489. Remove the controller board access shield. See “Controller board access shield removal” on page 494. Repair information...
Page 403 4063 Disconnect the cable (A). Remove the media tray. See “Media tray removal” on page 479. Open the control panel door. Remove the toner cartridge. Remove the imaging unit. Remove the MPF feeder lift plate. See “MPF feeder lift plate removal” on page 397.
Page 404: Mpf Tray Removal
4063 MPF tray removal Lower the front door to a 45-degree angle, as shown in the following image. Repair information...
Page 405 4063 Gently flex the left bracket (A) and detach the left side of the MPF tray. Gently flex the right bracket (B) and detach the right side of the MPF tray. Repair information...
Page 406: Right Inner Cover Removal
4063 Raise the MPF tray to a vertical position, and detach it from the machine. Right inner cover removal Open the front door. Raise the control panel to its uppermost position. Remove the right cover. See “Right cover removal” on page 505.
Page 407: Sensor (Input) Removal
4063 Remove the right inner cover. Sensor (input) removal Remove the left cover. See “Left cover removal” on page 489. Remove the controller board access shield. See “Controller board access shield removal” on page 494. Remove the media tray. See “Media tray removal”...
Page 408: Sensor (Toner Density) Removal
4063 Disconnect the cable from the sensor (input). Release the hooks (A) securing the sensor (input) to the machine. Remove the sensor (input). Sensor (toner density) removal Remove the left cover. See “Left cover removal” on page 489. Remove the controller board access shield. See “Controller board access shield removal”...
Page 409 4063 Remove the toner cartridge. Remove the imaging unit. Remove the MPF feeder lift plate. See “MPF feeder lift plate removal” on page 397. Remove the media turn guide. See “Media turn guide removal” on page 394. Remove the media vertical guide. See “Media vertical guide removal”...
Page 410: Transfer Roller Left Arm With Cable Removal
4063 Disconnect the cable (B). Transfer roller left arm with cable removal Remove the left cover. See “Left cover removal” on page 489. Remove the controller board access shield. See “Controller board access shield removal” on page 494. Remove the media tray. See “Media tray removal”...
Page 411: Transfer Roller Right Arm Removal
4063 Remove the screw (A) securing the part to the machine. Remove the transfer roller left arm with cable. Disconnect the cable (B) from the HVPS. Transfer roller right arm removal Remove the left cover. See “Left cover removal” on page 489.
Page 412 4063 Remove the front door. See “Front door removal” on page 383. Remove the toner cartridge. Remove the imaging unit. Remove the MPF feeder lift plate. See “MPF feeder lift plate removal” on page 397. Remove the media turn guide. See “Media turn guide removal”...
Page 413 4063 Remove the toner level contact. Remove the screw (B) securing the transfer roller right arm to the machine. Repair information...
Page 414: Transfer Roller Removal
4063 Remove the transfer roller right arm. Transfer roller removal Open the control panel cover. Open the front door. Repair information...
Page 415 4063 Remove the toner supply. Remove the imaging unit. Repair information...
Page 416 4063 Release the transfer roller from the transfer roller right arm. Slowly raise the transfer roller until the smooth part of the gear clears the printer edge. Move the transfer roller to the right to disengage it from the transfer roller left arm. Warning—Potential Damage: Do not raise the right side of the transfer roller too far up.
Page 417: 4.3-Inch Tilting Display Removal
4063 4.3‑inch tilting display removal Remove the control panel left bezel. See “Control panel left bezel removal” on page 446. Remove the control panel. See “Control panel removal (4.3‑inch screen, 7‑inch screen)” on page 428. Remove the control panel latch. See “Control panel latch removal”...
Page 418 4063 Detach the cover. Disconnect the display ribbon cable from the control panel board. Repair information...
Page 419: 7-Inch Tilting Display Removal
4063 Remove the four screws (B) securing the 4.3” tilting display to the control panel. Remove the 4.3” tilting display from the control panel. 7‑inch tilting display removal Remove the control panel left bezel. See “Control panel left bezel removal” on page 446.
Page 420 4063 Remove the five screws (A) securing the cover to the control panel. Detach the cover. Repair information...
Page 421 4063 Disconnect the display ribbon cable from the control panel board. Remove the four screws (B) securing the 7” tilting display to the control panel. Repair information...
Page 422: Control Panel Removal (2.4-Inch Screen)
4063 Remove the 7” tilting display from the control panel. Control panel removal (2.4‑inch screen) Warning—Potential Damage: When replacing the control panel, control panel board, or controller board, replace only one component at a time. Replace the required component and perform a POR before replacing a second component.
Page 423 4063 Remove the two screws (A) securing the USB cable to the control panel. Release the USB cable from the control panel and pull it out and slightly away. Repair information...
Page 424 4063 Remove the two screws (B) securing the left control panel hinge to the control panel. Disconnect the left control panel hinge, and remove the USB cable from the control panel. Repair information...
Page 425 4063 Remove the screw (C) securing the grounding cable to the machine. Disconnect the left control panel hinge, and remove the USB cable from the control panel. Repair information...
Page 426 4063 Remove the screw (D) securing the plastic cap to the machine. Remove the plastic cap Repair information...
Page 427 4063 Remove the two screws (E) securing the right control panel hinge to the control panel. Remove the right control panel hinge. Remove the screw (F) securing the ground cables to the machine. Disconnect the control panel ribbon cable (G) from the control panel. Repair information...
Page 428: Control Panel Removal (4.3-Inch Screen, 7-Inch Screen)
4063 Remove the control panel. Remove the control panel front cover. See “Control panel front cover removal” on page 443. Control panel removal (4.3‑inch screen, 7‑inch screen) Warning—Potential Damage: When replacing the control panel, control panel board, or controller board, replace only one component at a time.
Page 429 4063 Remove the two screws (A) securing the USB cable to the control panel. Release the USB cable from the control panel and pull it out and slightly away. Repair information...
Page 430 4063 Remove the two screws (B) securing the left control panel hinge to the control panel. Disconnect the speaker cable. Repair information...
Page 431 4063 Disconnect the left control panel hinge, and remove the USB cable from the control panel. Disconnect any remaining grounding cables in the area of the left control panel hinge. Remove the screw (C) securing the plastic cap to the machine. Repair information...
Page 432 4063 Remove the plastic cap. Remove the two screws (D) securing the right control panel hinge to the control panel. Repair information...
Page 433 4063 Remove the right control panel hinge. Remove the screw (E) securing the ground cables to the machine. Remove the grounding cables. Repair information...
Page 434: Control Panel Board (2.4-Inch Tilting Display) Removal
4063 Disconnect the control panel ribbon cable from the control panel. Remove the control panel. Installation warning: When replacing the control panel, ensure that all cables are properly reconnected. Control panel board (2.4‑inch tilting display) removal Warning—Potential Damage: When replacing the control panel, control panel board, or controller board, replace only one component at a time.
Page 435 4063 Warning—Potential Damage: When a component has been installed in a machine and has been powered up in normal user mode, it cannot be used in another machine; it must be returned to the manufacturer. The machine must be powered up in Diagnostic mode or the controller board, control panel boards, or control panel will become locked.
Page 436 4063 Remove the three screws (B) securing the control panel board (7” tilting display) to the control panel. Gently detach the control panel board. Disconnect the display ribbon cable (C) from the control panel board. Repair information...
Page 437: Control Panel Board (4.3-Inch Tilting Display) Removal
4063 Remove the control panel board. Control panel board (4.3‑inch tilting display) removal Warning—Potential Damage: When replacing the control panel, control panel board, or controller board, replace only one component at a time. Replace the required component and perform a POR before replacing a second component.
Page 438 4063 Remove the six screws (A) securing the cover to the control panel. Detach the cover. Repair information...
Page 439 4063 Disconnect the display ribbon cable from the control panel board. Remove the four screws (B) securing the control panel board (7” tilting display) to the control panel. Repair information...
Page 440: Control Panel Board (7-Inch Tilting Display) Removal (Ms812De)
4063 Remove the control panel board. Control panel board (7‑inch tilting display) removal (MS812de) Warning—Potential Damage: When replacing the control panel, control panel board, or controller board, replace only one component at a time. Replace the required component and perform a POR before replacing a second component.
Page 441 4063 Remove the five screws (A) securing the cover to the control panel. Detach the cover. Repair information...
Page 442 4063 Disconnect the display ribbon cable from the control panel board. Remove the four screws (B) securing the control panel board (7” tilting display) to the control panel. Repair information...
Page 443: Control Panel Front Cover Removal
4063 Remove the control panel board. Control panel front cover removal Raise the control panel to its uppermost position. Repair information...
Page 444 4063 Remove the four screws (A) securing the control panel front cover to the machine. Remove the control panel front cover. Repair information...
Page 445: Control Panel Latch Removal
4063 Control panel latch removal Raise the control panel to its uppermost position. Remove the control panel front cover. See “Control panel front cover removal” on page 443. Release the two springs from the control panel frame. Carefully flex the corner of the control panel frame as shown in the following image. Note: Force is needed to properly remove the part.
Page 446: Control Panel Left Bezel Removal
4063 Carefully remove the control panel latch. Control panel left bezel removal Remove the toner supply cartridge. Remove the imaging unit. Raise the control panel to its uppermost position. Repair information...
Page 447: Left Control Panel Hinge Removal
4063 Release the two hooks (A) securing the control panel left bezel to the machine. Remove the control panel left bezel. Left control panel hinge removal Remove the left cover. See “Left cover removal” on page 489. Remove the right cover. See “Right cover removal”...
Page 448 4063 Remove the output bin sensor cover. See “Output bin sensor cover removal” on page 463. Remove the sensor (standard bin full) with actuator. See “Sensor (standard bin full) removal” on page 466. Remove the standard bin cover. See “Standard bin cover removal” on page 467.
Page 449 4063 Disconnect the USB cable (C) from the controller board. Remove the screw (D) securing the ground wire. Repair information...
Page 450: Right Control Panel Hinge Removal
4063 Position the left control panel hinge as shown in the following image. Remove the left control panel hinge. Right control panel hinge removal Remove the left cover. See “Left cover removal” on page 489. Remove the right cover. See “Right cover removal”...
Page 451 4063 Remove the output bin sensor cover. See “Output bin sensor cover removal” on page 463. Remove the sensor (standard bin full) with actuator. See “Sensor (standard bin full) removal” on page 466. Remove the standard bin cover. See “Standard bin cover removal” on page 467.
Page 452 4063 Remove the screw (B) securing the ground wire. Position the right control panel hinge as shown in the following image. Repair information...
Page 453: Rear Side Removals
4063 Remove the right control panel hinge. Rear side removals • “Rear lower cover removal” on page 454 • “Rear door removal” on page 456 • “Duplex motor removal” on page 457 • “Fuser removal” on page 459 • “Fuser access door removal” on page 461 •...
Page 454: Rear Lower Cover Removal
4063 Rear lower cover removal Remove the rear door. See “Rear door removal” on page 456. Remove the two screws (A) securing the left frame pivot to the machine. Remove the left frame pivot. Repair information...
Page 455 4063 Remove the two screws (B) securing the rear lower cover. Gently pull the rear lower cover up and out to remove it. Repair information...
Page 456: Rear Door Removal
4063 Rear door removal Open the rear door. Remove the screw (A) securing the rear door support strap to the machine. Remove the support strap. Repair information...
Page 457: Duplex Motor Removal
4063 Slide the rear door away from the machine, and remove it. Duplex motor removal Remove the paper tray from the machine. Remove the rear door. See “Rear door removal” on page 456. Remove the rear lower cover. See “Rear lower cover removal” on page 454.
Page 458 4063 Position the printer so that you can access the bottom of the machine, as shown in the following image. Detach the drive belt from the pulley. Return the printer to the normal position, and remove the duplex motor. Repair information...
Page 459: Fuser Removal
4063 Disconnect the cable (B) from the control board. Installation note: When replacing the duplex motor, make sure the drive belt connected to the duplex is properly reattached. Fuser removal CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 460 4063 Loosen the two fuser thumbscrews (A). If the printer is equipped with a hot roll fuser, remove the fuser wiper cover. Gently pull the fuser, and remove it from the machine. Repair information...
Page 461: Fuser Access Door Removal
4063 Fuser access door removal Remove the rear door. See “Rear door removal” on page 456. Gently flex the fuser access door hinges. Pull the fuser access door away from the machine to remove it. Repair information...
Page 462: Left Frame Pivot Removal
4063 Left frame pivot removal Remove the rear door. See “Rear door removal” on page 456. Remove the two screws (A) securing the left frame pivot to the machine. Remove the left frame pivot. Repair information...
Page 463: Output Bin Sensor Cover Removal
4063 Output bin sensor cover removal Open the rear door. Remove the screw (A). Remove the output bin sensor cover. Repair information...
Page 464: Right Frame Pivot Removal
4063 Right frame pivot removal Remove the rear door. See “Rear door removal” on page 456. Remove the two screws (A) securing the right frame pivot to the machine. Remove the right frame pivot. Repair information...
Page 465: Sensor (Rear Door Interlock) Removal
4063 Sensor (rear door interlock) removal Open the printer rear door. Remove the left cover. See “Left cover removal” on page 489. Using a flat-tip screwdriver, pry the sensor (rear door interlock) away from the machine. Note: It might take a small amount of force to remove the sensor (rear door interlock). Disconnect the cable (A) from the sensor (rear door interlock).
Page 466: Top Cover Removal
4063 • “Sensor (standard bin full) removal” on page 466 • “Standard bin cover removal” on page 467 • “Upper redrive motor removal” on page 469 • “Upper redrive removal” on page 471 Top cover removal Gently lift the top cover from the machine. Remove the top cover.
Page 467: Standard Bin Cover Removal
4063 Remove the screw (A) securing the sensor (standard bin full) to the machine. Remove the sensor (standard bin full). Disconnect the cable (B). Standard bin cover removal Remove the left cover. See “Left cover removal” on page 489. Remove the right cover. See “Right cover removal”...
Page 468 4063 Remove the upper redrive. See “Upper redrive removal” on page 471. Remove the output bin sensor cover. See “Output bin sensor cover removal” on page 463. Remove the sensor (standard bin full) with actuator. See “Sensor (standard bin full) removal” on page 466.
Page 469: Upper Redrive Motor Removal
4063 Remove the standard bin cover. Upper redrive motor removal Remove the rear door. See “Rear door removal” on page 456. Remove the rear lower cover. See “Rear lower cover removal” on page 454. Remove the fuser access door. See “Fuser access door removal”...
Page 470 4063 Remove the auto connector cable from the upper redrive motor bracket. Remove the seven screws (A) securing the upper redrive motor bracket. Disconnect the REDRIVE J104 cable from the controller board. Repair information...
Page 471: Upper Redrive Removal
4063 Remove the upper redrive motor with cable. Upper redrive removal Open the rear door. For MX81x, remove the top cover. See “Top cover removal” on page 466. Open the fuser access door. Repair information...
Page 472: Bottom Side Removals
4063 Remove the two screws (A). Move the upper redrive down and away from the machine to remove it. Bottom side removals • “Duplex removal” on page 473 • “Duplex front flap removal” on page 475 • “Duplex rear flap removal” on page 476 •...
Page 473: Duplex Removal
4063 • “Pick roller assembly removal” on page 482 • “Right frame extension” on page 483 • “Sensor (duplex path) removal” on page 484 • “Sensor (tray 1 media out) removal” on page 485 • “Separator roller assembly removal” on page 487 Duplex removal Remove the top cover.
Page 474 4063 Remove the three screws (B) securing the duplex to the machine. Gently remove the duplex from the machine. Repair information...
Page 475: Duplex Front Flap Removal
4063 Duplex front flap removal Warning—Potential Damage: When removing the duplex front flap, ensure that you retain the attached spring. Disconnect the machine from any input options. Carefully place the machine on its rear side so that the bottom of the machine is exposed, as shown in the following image.
Page 476: Duplex Rear Flap Removal
4063 Duplex rear flap removal Warning—Potential Damage: When removing the duplex rear flap, ensure that you retain the attached springs. Press down on the duplex rear flap, and remove the screw (A) securing the bracket to the machine. Remove the bracket from the machine. Repair information...
Page 477: Left Frame Extension Removal
4063 Gently remove the duplex rear flap. Left frame extension removal Remove the rear door. See “Rear door removal” on page 456. Remove the controller board access cover. See “Controller board access cover removal” on page 493. Remove the rear lower cover. See “Rear lower cover removal”...
Page 478 4063 Remove the two screws (A) securing the left frame extension to the machine. Release the two hooks (B). Repair information...
Page 479: Media Tray Removal
4063 Remove the left frame extension. Disconnect the three cables from the controller board. Media tray removal Pull the media tray out from the machine until you meet resistance. Repair information...
Page 480: Media Size Actuator Removal
4063 Lift the media tray, as shown in the following image, and remove it from the machine. Media size actuator removal Remove the media tray. See “Media tray removal” on page 479. Pry the free end, and then swing the actuator. Repair information...
Page 481 4063 Press the free end to remove the actuator. Installation notes: Press the actuator into the square bar to attach it. Repair information...
Page 482: Pick Roller Assembly Removal
4063 Swing the actuator, and then press the free end to lock it in place. Pick roller assembly removal Remove the media tray. See “Media tray removal” on page 479. Lower the front duplex flap to gain access to the pick roller assembly. Note: When removing the pick roller assembly, avoid all contact with the roller surfaces, or paper jams might occur.
Page 483: Right Frame Extension
4063 Right frame extension Remove the base machine from any input options. Remove the media tray. Carefully lay the machine safely on its left side. Remove the two screws (A) securing the right frame extension to the machine. Repair information...
Page 484: Sensor (Duplex Path) Removal
4063 Release the two hooks (B) securing the right frame extension to the machine. Remove the right frame extension. Sensor (duplex path) removal Disconnect the machine from any input options. Carefully place the machine on its rear side so that the bottom of the machine is exposed. Repair information...
Page 485: Sensor (Tray 1 Media Out) Removal
4063 Remove the three screws (A) securing the sensor (duplex path) to the machine. Remove the sensor (duplex path). Disconnect the cable (B) from the sensor (duplex path). Sensor (tray 1 media out) removal Remove the right cover. “Right cover removal” on page 505.
Page 486 4063 Remove the left cover. See “Left cover removal” on page 489. Remove the PCBA housing. See “PCBA housing removal” on page 500. Remove the media tray. See “Media tray removal” on page 479. Remove the pick roller assembly. See “Pick roller assembly removal”...
Page 487: Separator Roller Assembly Removal
4063 Remove the sensor (tray 1 media out). Separator roller assembly removal Remove the media tray from the machine. Press the button to release the separator roller assembly from the media tray. Repair information...
Page 488: Left Side Removals
4063 Remove the separator roller assembly. Left side removals • “Left cover removal” on page 489 • “Controller board removal” on page 492 • “Controller board access cover removal” on page 493 • “Controller board access shield removal” on page 494 •...
Page 489: Left Cover Removal
4063 Left cover removal Open the front door. Pull the media tray from the machine. Raise the control panel to its uppermost position. Remove the rear door. See “Rear door removal” on page 456. Repair information...
Page 490 4063 Detach the controller board access cover. Remove the rear lower cover. See “Rear lower cover removal” on page 454. Remove the top cover. See “Top cover removal” on page 466. Remove the six screws (A) securing the left cover to the machine. Repair information...
Page 491 4063 Remove the left cover. Note: When removing the left cover, the charcoal filter might become detached. Installation note: When replacing the left cover, ensure that the charcoal filter is properly installed. Repair information...
Page 492: Controller Board Removal
4063 Controller board removal Note: If you are replacing the controller board, retain the flash card from the original controller board so that you can use it with the replacement controller board. Warning—Potential Damage: When replacing the control panel, control panel board, or controller board, replace only one component at a time.
Page 493: Controller Board Access Cover Removal
4063 Installation notes: • Make sure you retain the flash card from the original controller board so that you can use it with the replacement controller board. • After installing a new controller board, perform the printer configuration restoration. See “Restoring the printer configuration after replacing the controller board”...
Page 494: Controller Board Access Shield Removal
4063 Controller board access shield removal Remove the left cover. See “Left cover removal” on page 489. Loosen the eight screws (A) securing the controller board access shield to the machine. Move the controller board access shield toward the front of the machine to remove it. Fuser drive motor removal Remove the rear door.
Page 495: Left Cover Removal
4063 Remove the LVPS. See “LVPS removal” on page 511. Remove the left cover. See “Left cover removal” on page 489. Remove the PCBA housing. See “PCBA housing removal” on page 500. Remove the main drive motor. See “Main drive motor removal” on page 497.
Page 496: Main Cooling Fan Removal
4063 Remove the fuser drive motor. Installation notes: • When replacing the fuser drive motor, ensure that the grounding plate is properly reattached. • When replacing the fuser drive motor, ensure that the cable is properly reconnected. Main cooling fan removal Remove the left cover.
Page 497: Main Drive Motor Removal
4063 Disconnect the cable (C) from the controller board, and remove the main cooling fan. Main drive motor removal Installation warning: When replacing the main drive motor, make sure that the control panel door is in the closed position or the main drive motor will not align properly, and damage will occur. Remove the imaging unit from the machine.
Page 498: Media Feeder Removal
4063 Remove the four screws (B) securing the main drive motor to the machine. Remove the main drive motor from the machine. Disconnect the cable from the main drive motor. Installation warning: When replacing the main drive motor, make sure that all gears and drive shafts are properly aligned, or damage will occur.
Page 499: Left Cover Removal
4063 Remove the left cover. See “Left cover removal” on page 489. Remove the PCBA housing. See “PCBA housing removal” on page 500. Remove the pick roller assembly. See “Pick roller assembly removal” on page 482. Remove the three screws (A) securing the media feeder to the machine. Note: Use care when removing the media feeder to avoid damage.
Page 500: Pcba Housing Removal
4063 PCBA housing removal Note: When removing the PCBA housing, the controller board will remain attached to the PCBA housing. Remove the right cover. See “Right cover removal” on page 505. Remove the rear lower cover. See “Rear lower cover removal” on page 454.
Page 501: Sensor (Control Panel Interlock) Removal
4063 Sensor (control panel interlock) removal Remove the left cover. See “Left cover removal” on page 489. Remove the screw (A) securing the bracket to the machine. Remove the bracket from the machine. Disconnect the cable (B) from the sensor (control panel interlock), and remove it. Repair information...
Page 502: Sensor (Pick Roller Position) Removal
4063 Sensor (pick roller position) removal Remove the right cover. See “Right cover removal” on page 505. Remove the rear lower cover. See “Rear lower cover removal” on page 454. Remove the LVPS. See “LVPS removal” on page 511. Remove the left cover. See “Left cover removal”...
Page 503: Toner Add Motor Removal
4063 Disconnect the cable. Toner add motor removal Remove the right cover. See “Right cover removal” on page 505. Remove the rear lower cover. See “Rear lower cover removal” on page 454. Remove the LVPS. See “LVPS removal” on page 511.
Page 504: Right Side Removals
4063 Remove the toner add motor. Right side removals • “Right cover removal” on page 505 • “Cartridge cooling fan removal” on page 507 • “Duplex cooling fan removal” on page 508 • “Fuser cooling fan removal” on page 509 •...
Page 505: Right Cover Removal
4063 Right cover removal Open the front door. Raise the control panel to its uppermost position. Remove the rear door. See “Rear door removal” on page 456. Remove the rear lower door. See “Rear lower cover removal” on page 454. Remove the top cover.
Page 506 4063 Remove the five screws (A) securing the right cover to the machine. Remove the right cover. Repair information...
Page 507: Cartridge Cooling Fan Removal
4063 Cartridge cooling fan removal Remove the right cover. See “Right cover removal” on page 505. Remove the screw (A) securing the cartridge cooling fan to the machine. Remove the cartridge cooling fan. Disconnect the cable (B). Installation note: When replacing the cartridge cooling fan, ensure that it is installed as shown in the picture. Repair information...
Page 508: Duplex Cooling Fan Removal
4063 Duplex cooling fan removal Remove the right cover. See “Right cover removal” on page 505. Remove the screw (A) securing the duplex cooling fan from the machine. Remove the duplex cooling fan. Disconnect the cable (B). Installation note: When replacing the duplex cooling fan, ensure that it is installed as shown in the picture. Repair information...
Page 509: Fuser Cooling Fan Removal
4063 Fuser cooling fan removal Remove the right cover. See “Right cover removal” on page 505. Remove the screw (A) securing the fuser cooling fan from the machine. Remove the fuser cooling fan. Disconnect the cable (B). Installation note: When replacing the fuser cooling fan, ensure that it is installed as shown in the picture. Repair information...
Page 510: Hvps Removal
4063 HVPS removal Remove the right cover. See “Right cover removal” on page 505. Disconnect four cables (A) from the HVPS. Remove the four screws (B) securing the HVPS to the machine. Repair information...
Page 511: Lvps Removal
4063 Remove the HVPS. Installation notes: • When replacing the HVPS, make sure the plastic insulating shield is properly reattached. • When replacing the HVPS, make sure the cables are properly reattached. LVPS removal Remove the right cover. See “Right cover removal” on page 505.
Page 512 4063 While holding down the duplex rear flap, remove the two screws (B) securing the LVPS to the machine. Gently but firmly pull the LVPS partially from the machine, as shown in the following image. Repair information...
Page 513 4063 Disconnect the fuser power cable (C) from the LVPS. Remove the LVPS. Installation warning: When replacing the LVPS, ensure that the LVPS is perfectly square to the printer, as opposed to replacing it at an angle. If you try to replace the LVPS at an angle, damage will occur to the controller board.
Page 514: 250/550-Sheet Media Tray Option Removals
4063 Installation notes: • When replacing the LVPS, ensure that all connections are replaced. • When replacing the LVPS, ensure that the connector pins (D) properly engage the controller board. 250/550-sheet media tray option removals 250/550-sheet media tray and drawer assembly removal Push the latch to unlock the drawer.
Page 515: Media Tray Assembly Removal
4063 Media tray assembly removal Fully extend the tray, then tilt it upward and remove. Media tray front cover removal Remove the media tray. See “250/550-sheet media tray and drawer assembly removal” on page 514. Remove the two screws (A) securing the front tray cover. Release the tabs (B) at the bottom, then remove the front tray cover.
Page 516: Drawer Pick Roller Removal
4063 Drawer pick roller removal Remove the media tray. See “250/550-sheet media tray and drawer assembly removal” on page 514. Move the rollers downward (1), then push the latches inward (2), and pull out the pick roller (3). Sensor (pick roll position) removal Remove the media tray.
Page 517: Drawer Assembly Rear Cover Removal
4063 Disconnect the cable (B), and remove the sensor (pick roller position). Drawer assembly rear cover removal Note: This is not a FRU. Remove the four screws (A), then remove the rear cover. Repair information...
Page 518: Drawer Assembly Left Cover Removal
4063 Drawer assembly left cover removal Note: This is not a FRU. Remove the drawer assembly rear cover. See “Drawer assembly rear cover removal” on page 517. Remove the five screws (A) from the left cover. Repair information...
Page 519: Drawer Controller Pcba Removal
4063 Remove the three screws (B) from the bottom of the left cover. Pull the left cover, and remove. Drawer controller PCBA removal Remove the drawer assembly rear cover. See “Drawer assembly rear cover removal” on page 517. Remove the drawer assembly left cover. See “Drawer assembly left cover removal”...
Page 520: Drawer Upper Interface Cable Removal
4063 Remove the controller PCBA. Drawer upper interface cable removal Remove the drawer assembly rear cover. See “Drawer assembly rear cover removal” on page 517. Remove the drawer assembly left cover. See “Drawer assembly left cover removal” on page 518. Remove the tray controller PCBA.
Page 521: Drawer Lower Interface Cable Removal
4063 Crimp both connector studs (A) using a pliers to make them fit to the holes. Push the connector off its slot. Route the upper interface cable off the drawer, and remove. Note: Pay attention to the original routing of the cable. Drawer lower interface cable removal Remove the drawer assembly rear cover.
Page 522: Drawer Media Feeder Removal
4063 Push the tabs inward, then push the connector off its slot. Route the interface cable off the drawer, and remove. Note: Pay attention to the original routing of the cable. Drawer media feeder removal Remove the drawer assembly rear cover. See “Drawer assembly rear cover removal”...
Page 523 4063 Remove the three screws from the media feeder using a #1 Phillips screwdriver. To remove the media feeder, take note of the following: • While pushing the media feeder upward, clear the obstacle points (B). Repair information...
Page 524: Drawer Transport Motor Removal
4063 • While pushing the media feeder upward, release the tab (C) by pulling the feeder backward. Warning—Potential Damage: Ease the media feeder off the drawer. Be careful not to damage the media feeder. Drawer transport motor removal Remove the drawer assembly rear cover. See “Drawer assembly rear cover removal”...
Page 525: Sensor (Pick) Removal
4063 Remove the two screws (A) using a #1 Phillips screwdriver. Route the cable off the drawer, then remove the transport motor. Sensor (pick) removal Remove the media tray. See “250/550-sheet media tray and drawer assembly removal” on page 514. Remove the rear cover.
Page 526 4063 Remove the six screws (A) under the drawer. From the left side of the drawer, remove the nine screws (B). Repair information...
Page 527: Sensor (Drawer Pass Through) Removal
4063 Pry the frame loose to release the pins (C). To access the cable, lift the left side of the top plate, and pull the sensor assembly away from the drawer. Note: Pay attention to the original routing of the cable. Route the sensor cable off the drawer, and remove the sensor.
Page 528 4063 Disconnect and release the cables (J4, J8 and J7) from the controller PCBA. Note: Pay attention to the original position of the cables. Remove the seven screws (A) under the drawer. Repair information...
Page 529 4063 From the left side of the drawer, remove the nine screws (B). Pry the frame loose to release the pins (C). Repair information...
Page 530: High Capacity Input Tray Option Removals
4063 To access the cable, lift the left side of the top plate, and pull the sensor assembly away from the drawer. Note: Pay attention to the original routing of the cable. Route the sensor cable off the drawer, and remove the sensor. High capacity input tray option removals High capacity input tray option removal Push the latch sideward until it locks.
Page 531: Hcit Removal
4063 HCIT removal Fully extend the tray, then press the left and right latches to release the tray. Pull the media tray out of the drawer. HCIT drawer assembly removal Remove the HCIT. See “HCIT removal” on page 531. The drawer remains. Repair information...
Page 532: Hcit Separator Roller Assembly Removal
4063 HCIT separator roller assembly removal Press and hold the button (1), then pull the separator roller assembly and remove (2). HCIT media guide removal Pull the media guide out of the tray, and remove. Repair information...
Page 533: Hcit Front Cover Removal
4063 HCIT front cover removal Remove the HCIT. See “HCIT removal” on page 531. Remove the three screws (A) behind the media tray front cover. Repair information...
Page 534 4063 Remove the three screws (B) behind the cover at the other side. Release the latches, and remove the media tray front cover. Repair information...
Page 535: Hcit Pick Roller Assembly Removal
4063 HCIT pick roller assembly removal Remove the HCIT. See “HCIT removal” on page 531. Push the latches inward (1), and pull out the pick roller assembly (2). Repair information...
Page 536: Hcit Rear Cover Removal
4063 HCIT rear cover removal Note: This is not a FRU. Remove the four screws (A) from the rear cover. Flex the cover to release the tabs securing the upper portion. Ease the rear cover off the drawer, and remove. Repair information...
Page 537: Hcit Left Cover Removal
4063 HCIT left cover removal Remove the HCIT rear cover. See “HCIT rear cover removal” on page 536. Remove the two screws (A) from the front side of the cover. Remove the two screws (B) from the top side of the cover. Repair information...
Page 538 4063 Remove the two screws (C) from the rear side of the cover. Remove the left cover. Repair information...
Page 539: Hcit Right Cover Removal
4063 HCIT right cover removal Remove the HCIT rear cover. See “HCIT rear cover removal” on page 536. Remove the two screws (A) from the front side of the cover. Repair information...
Page 540 4063 Remove the two screws (B) from the top side of the cover. Remove the two screws (C) from the rear side of the cover. Repair information...
Page 541: Hcit Controller Pcba Removal
4063 Pull the tab to release, then remove the right cover. HCIT controller PCBA removal Remove the HCIT rear cover. See “HCIT rear cover removal” on page 536. Remove the HCIT left cover. See “HCIT left cover removal” on page 537.
Page 542: Hcit Top Cover Assembly Removal
4063 Remove the controller PCBA. Installation note: Make sure the controller PCBA is properly mounted by aligning the pins (B). HCIT top cover assembly removal Note: This is not a FRU. Remove the HCIT rear cover. See “HCIT rear cover removal” on page 536.
Page 543 4063 Remove the ground screw (A). Remove the 11 screws (B), then remove the top cover. Repair information...
Page 544: Hcit Lift Drive Motor Removal
4063 HCIT lift drive motor removal Remove the HCIT rear cover. See “HCIT rear cover removal” on page 536. Remove the HCIT right cover. See “HCIT right cover removal” on page 539. Disconnect the drive motor cable (B), then remove the four screws (A) from the drive motor frame. Repair information...
Page 545 4063 Remove the other four screws (C) from the front side of the frame. Repair information...
Page 546: Hcit Interface Cable Removal
4063 Lift the motor cover, and remove the two screws (D) using a #1 Phillips screwdriver. Remove the lift drive motor. HCIT interface cable removal Remove the HCIT rear cover. See “HCIT rear cover removal” on page 536. Remove the HCIT left cover. See “HCIT left cover removal”...
Page 547: Sensor (Hcit Media Low) With Flag Removal
4063 Crimp both connector pins (A) using pliers to make them fit through the pin holes. Push the connector off its slot. Route the interface cable off the drawer, and remove. Note: Pay attention to the original routing of the cable. Sensor (HCIT media low) with flag removal Remove the HCIT.
Page 548: Sensor (Hcit Pick Roller Position) Removal
4063 Disconnect the cable (B), and remove the sensor. Flex the brace to release, then remove the flag. Sensor (HCIT pick roller position) removal Remove the HCIT. See “HCIT removal” on page 531. Remove the HCIT rear cover. See “HCIT rear cover removal” on page 536.
Page 549 4063 Release the latches (A) holding the sensor to the media feeder. Repair information...
Page 550: Sensor (Hcit Pick) Removal
4063 Disconnect the cable (B), and remove the sensor. Sensor (HCIT pick) removal Remove the HCIT. See “HCIT removal” on page 531. Remove the HCIT rear cover. See “HCIT rear cover removal” on page 536. Remove the HCIT left cover. See “HCIT left cover removal”...
Page 551: Hcit Media Feeder Removal
4063 Remove the screw (A) securing the sensor. Release the cable from its cable holders, then remove the sensor. HCIT media feeder removal Remove the HCIT. See “HCIT removal” on page 531. Remove the HCIT rear cover. See “HCIT rear cover removal” on page 536.
Page 552 4063 Remove the screw (A) securing the feeder to the top. Disconnect the two cables (B) from the media feeder. Remove the six screws (C) securing the media feeder. Repair information...
Page 553 4063 With a prying tool, release the spring to loosen the link (D). Lift the media feeder and release the link holding the media feeder. Ease the media feeder off the drawer, and remove. Repair information...
Page 554: Output Expander Option Removals
4063 Output expander option removals Output expander option removal Press the latches. Lift the option off the printer. Output expander top cover removal Lift the top cover off the expander, and remove. Repair information...
Page 555: Output Expander Rear Door Removal
4063 Output expander rear door removal Open the rear door, and detach the string (A) from the door. Note: Fasten the string to the rear side to prevent it from recoiling into the interior of the expander. Repair information...
Page 556 4063 Position the door at an angle approximately 90 degrees from the expander, then remove. Repair information...
Page 557: Output Expander Sensor Cover Removal
4063 Output expander sensor cover removal Remove the output expander top cover. See “Output expander top cover removal” on page 554. Push the latches (A) to release, then remove the sensor cover. Output expander bin full flag removal Remove the output expander top cover. See “Output expander top cover removal”...
Page 558: Output Expander Right Cover Removal
4063 Disconnect the cable (B), and remove the sensor (media bin full) with flag. Output expander right cover removal Open the rear door, then detach the string (A) from the rear door. Note: Fasten the string to the rear side to prevent it from recoiling into the interior of the expander. Repair information...
Page 559 4063 Remove the two screws (B), then remove the right cover. Repair information...
Page 560: Output Expander Left Cover Removal
4063 Output expander left cover removal Open the rear door, then detach the string (A) from the rear door. Note: Fasten the string to the rear side to prevent it from recoiling into the interior of the expander. Repair information...
Page 561 4063 Remove the two screws (B), then remove the left cover. Repair information...
Page 562: Output Expander Controller Pcba Removal
4063 Output expander controller PCBA removal Remove the output expander left cover. See “Output expander left cover removal” on page 560. Disconnect all the cables (J7, J10, J3, J1, J2, J14, J6, J4 and J5) from the controller PCBA. Remove the three screws (A), then remove the controller PCBA. Repair information...
Page 563: Lower Interface Cable Removal
4063 Lower interface cable removal Remove the output expander left cover. See “Output expander left cover removal” on page 560. Disconnect the lower interface cable J1 from the controller PCBA. Push inward to release the latches, then push the connector out of its slot. Remove the lower interface cable.
Page 564: Upper Interface Cable Removal
4063 Upper interface cable removal Remove the output expander sensor cover. See “Output expander sensor cover removal” on page 557. Remove the output expander left cover. See “Output expander left cover removal” on page 560. Disconnect the upper interface cable (J2) from the controller PCBA. Repair information...
Page 565 4063 Crimp the two connector pins using pliers to make them fit through the pin holes. Push the connector out of its slot. Remove the upper interface cable. Repair information...
Page 566: Spring With String Removal
4063 Spring with string removal Open the rear door, and detach the string (A). Remove the output expander right cover. See “Output expander right cover removal” on page 558. Remove the spring with string. Note: Pay attention to the original position of the string. The string on the pulley is wound clockwise. Repair information...
Page 567: Output Expander Option Latch Removal
4063 Output expander option latch removal Remove the output expander left cover or output expander right cover. “Output expander left cover removal” on page 560 “Output expander right cover removal” on page 558. Pull the latch off the expander. Repair information...
Page 568: Output Expander Diverter Motor Removal
4063 Output expander diverter motor removal Remove the output expander left cover. See “Output expander left cover removal” on page 560. Disconnect the motor cable, and then remove the two screws (A) securing the motor. Pull the motor off the device, and remove. Output expander diverter plunger assembly removal Diverter plunger removal Remove the output expander left cover.
Page 569 4063 Pull away the frame to access the parts underneath. Remove the two screws (B), and then remove the plunger. Diverter cam removal Remove the output expander left cover. See “Output expander left cover removal” on page 560. Remove the output expander diverter plunger. See preceding removal. Repair information...
Page 570: Output Expander Drive Gear Removal
4063 Remove the E-clip (A), and then remove the cam. Output expander drive gear removal Remove the output expander left cover. See “Output expander left cover removal” on page 560. Remove the seven screws (A) from the frame. Repair information...
Page 571: Output Expander Main Motor Removal
4063 Pull away the frame to access the parts underneath. Remove the E-clip (B), and pull the gear off its shaft. Output expander main motor removal Remove the output expander left cover. See “Output expander left cover removal” on page 560.
Page 572 4063 Pull away the frame to access the parts underneath. Remove the E-clip (B), and pull the gear off its shaft. Repair information...
Page 573: Sensor (Oe Rear Door Interlock) Removal
4063 Remove the two screws (C), and then remove the motor. Sensor (OE rear door interlock) removal Remove the output expander left cover. See “Output expander left cover removal” on page 560. Remove the seven screws (A) from the frame. Repair information...
Page 574 4063 Pull away the frame to access the parts underneath. Remove the screw (B), and then pull away the sensor bracket. Remove the mylar cover (C), disconnect the sensor cable (D), and then release the latches from the sensor bracket. Pull the sensor off the sensor bracket, and remove.
Page 575: Sensor (Oe Diverter Plunger Hp) Removal
4063 Sensor (OE diverter plunger HP) removal Remove the output expander left cover. See “Output expander left cover removal” on page 560. Remove the seven screws (A) from the frame. Pull away the frame to access the parts underneath. Disconnect the sensor cable (B). Release the latches (C) securing the sensor to the frame, and then remove the sensor.
Page 576: Output Expander Diverter Spring Removal
4063 Output expander diverter spring removal Remove the output expander left cover. See “Output expander left cover removal” on page 560. Remove the seven screws (A) from the frame. Repair information...
Page 577: Output Expander Diverter Removal
4063 Pull away the frame to access the parts underneath. Release the hook (B), and then remove the spring. Output expander diverter removal Remove the output expander left cover. See “Output expander left cover removal” on page 560. Remove the seven screws (A) from the frame. Repair information...
Page 578 4063 Pull away the frame to access the parts underneath. Release the hook (B) from the diverter. Pry the diverter to release, and then remove. Repair information...
Page 579: Output Expander Drive Belt Removal
4063 Output expander drive belt removal Remove the output expander right cover. See “Output expander right cover removal” on page 558. Remove the six screws (A) securing the frame. Pull away the frame, and remove. Loosen the screw (B) to unlock and allow more slack on the mechanism, and then remove the belt. Output expander belt tensioner removal Remove the output expander right cover.
Page 580: Output Expander Bin Removal
4063 Unhook the spring (B) from the frame, and then remove the tensioner from the frame. Output expander bin removal Remove the output expander left cover. See “Output expander left cover removal” on page 560. Remove the output expander right cover. See “Output expander right cover removal”...
Page 581: Sensor (Oe Pass Through) Removal
4063 Remove the six screws (B), to release the right inner frame. Move away the left and right inner frames, and then pull away the bin. Sensor (OE pass through) removal Remove the output expander left cover. See “Output expander left cover removal” on page 560.
Page 582 4063 Release the latches holding the sensor (A) to the rear side, and then remove the screw (B) from the chute. Remove the screw (C) securing the ground plate to the inner frame. Repair information...
Page 583 4063 From the other side of the chute, pull the cover to access the sensor underneath it. Route the cables off the cable guides, and then carefully ease the sensor with cable off the machine. Note: Pay attention to the original routing of the cables. Repair information...
Page 584: High Capacity Output Expander Option Removals
4063 High capacity output expander option removals High capacity output expander option removal Press the latches to release. Lift the option off the printer. HCOE top cover removal Lift the top cover off the HCOE. Remove the HCOE. Repair information...
Page 585: Hcoe Rear Door Removal
4063 HCOE rear door removal Open the rear door, and disconnect the string (A) from the door. Note: Fasten the string to the rear side, to prevent it from recoiling into the interior of the HCOE. Repair information...
Page 586: Hcoe Sensor Cover Removal
4063 Position the door to an angle approximately 90 degrees from the expander, then remove. HCOE sensor cover removal Push the latches (A) to release, then remove the sensor cover. Repair information...
Page 587: Hcoe Bin Full Flag Removal
4063 HCOE bin full flag removal Remove the HCOE top cover. See “HCOE top cover removal” on page 584. Remove the HCOE sensor cover. See “HCOE sensor cover removal” on page 586. Remove the two screws (A), and then remove the bin full flag. Sensor (HCOE media bin full) with flag removal Remove the HCOE sensor cover.
Page 588: Hcoe Right Cover Removal
4063 HCOE right cover removal Open the rear door, then detach the string (A) from the rear door. Note: Fasten the string to the rear side to prevent it from recoiling into the interior of the HCOE. Repair information...
Page 589: Hcoe Left Cover Removal
4063 Remove the two screws (B), then remove the right cover. HCOE left cover removal Open the rear door, then detach the string (A) from the rear door. Note: Fasten the string to the rear side to prevent it from recoiling into the interior of the HCOE. Repair information...
Page 590 4063 Remove the two screws (B), then remove the left cover. Repair information...
Page 591: Hcoe Controller Pcba Removal
4063 HCOE controller PCBA removal Remove the HCOE left cover. See “HCOE left cover removal” on page 589. Disconnect all the cables (J7, J10, J3, J8, J1, J2, J14, J6, J4, and J5) from the controller PCBA. Repair information...
Page 592 4063 Remove the three screws (A), then remove the controller PCBA. Repair information...
Page 593: Hcoe Lower Interface Cable Removal
4063 HCOE lower interface cable removal Remove the HCOE left cover. See “HCOE left cover removal” on page 589. Disconnect the lower interface cable J1 from the controller PCBA. Push inward to release the latches, then push the connector out of its slot. Remove the lower interface cable.
Page 594: Hcoe Upper Interface Cable Removal
4063 HCOE upper interface cable removal Remove the HCOE sensor cover. See “HCOE sensor cover removal” on page 586. Remove the HCOE left cover. See “HCOE left cover removal” on page 589. Disconnect the upper interface cable from the controller PCBA. Crimp both connector pins using pliers to make them fit through the pin holes.
Page 595: Hcoe Diverter Motor Removal
4063 HCOE diverter motor removal Remove the HCOE left cover. See “HCOE left cover removal” on page 589. Disconnect the cable (A) from the diverter motor. Repair information...
Page 596: Sensor (Hcoe Tray Hp) Removal
4063 Remove the two screws (B), and then remove the motor. Sensor (HCOE tray HP) removal Remove the HCOE left cover. See “HCOE left cover removal” on page 589. Release the latches (A) securing the sensor to the bracket. Repair information...
Page 597: Hcoe Tray Spring Removal
4063 Disconnect the cable (B), and then remove the sensor. HCOE tray spring removal Remove the HCOE left cover. See “HCOE left cover removal” on page 589. Unhook the spring (A) from the HCOE, and remove. Note: The spring on the opposite side can be removed using the same method shown. Repair information...
Page 598: Hcoe Tray Pinion Removal
4063 HCOE tray pinion removal Remove the HCOE left cover. See “HCOE left cover removal” on page 589. Unhook the spring (A) to release the HCOE tray. Dislodge the E-clip (B) to release the pinion. Pull the pinion off its shaft, and remove. Note: The pinion on the opposite side can be removed using the same method shown.
Page 599: Sensor (Hcoe Rear Door Interlock) Removal
4063 Sensor (HCOE rear door interlock) removal Remove the HCOE left cover. See “HCOE left cover removal” on page 589. Remove the three screws (A) securing the controller board. Repair information...
Page 600 4063 Slightly move the board to access the screw (B) underneath it. Remove the screw (B) and pull away the bracket with sensor. Repair information...
Page 601: Hcoe Belt Tensioner Removal
4063 Disconnect the cable, remove the mylar cover (C). Release the latches to remove the sensor from the bracket. Pull the sensor off the bracket, and remove. HCOE belt tensioner removal Remove the HCOE right cover. See “HCOE right cover removal” on page 588.
Page 602: Hcoe Drive Belt Removal
4063 Unhook the spring (B) from the frame, and then remove the tensioner from the frame. HCOE drive belt removal Remove the HCOE right cover. See “HCOE right cover removal” on page 588. Remove the HCOE latch. See “HCOE option latch removal” on page 594.
Page 603 4063 Remove the eight screws (A) securing the right frame. Remove the screw (B) securing the rear side of the right frame. Remove the belts from the gear assembly. Repair information...
Page 604: Hcoe Diverter Plunger Assembly Removal
4063 Note: Pay attention to the original position of the belts. Warning—Potential Damage: Do not lose any dislodged washers. HCOE diverter plunger assembly removal Remove the HCOE rear door. See “HCOE rear door removal” on page 585. Remove the HCOE left cover.See “HCOE left cover removal”...
Page 605: Hcoe Main Drive Gear Assembly Removal
4063 Slightly pull away the frame to access the gear assembly underneath it. Remove the two screws (B), and then remove the plunger. Remove the E‑clip (C), and then remove the diverter cam. HCOE main drive gear assembly removal Remove the HCOE rear door. See “HCOE rear door removal”...
Page 606 4063 Remove the ten screws (A) from the inner left frame. Slightly pull away the frame to access the gear assembly underneath it. Repair information...
Page 607: Hcoe Main Motor Removal
4063 Remove the three E-clips securing the gears (B). Pull off the gears, and remove. HCOE main motor removal Remove the HCOE rear door. See “HCOE rear door removal” on page 585. Remove the HCOE left cover. See “HCOE left cover removal” on page 589.
Page 608 4063 Remove the 10 screws (A) from the inner left frame. Slightly pull away the frame to access the parts underneath it. Remove the three E-clips (B) securing the gears. Repair information...
Page 609: Sensor (Hcoe Diverter Hp) Removal
4063 Remove the two screws (C) securing the main motor to the frame. Pull the motor off the frame. Sensor (HCOE diverter HP) removal Remove the HCOE rear door. See “HCOE rear door removal” on page 585. Remove the HCOE left cover. See “HCOE left cover removal”...
Page 610 4063 Remove the 10 screws (A) from the inner left frame. Slightly pull away the frame to access the parts underneath it. Disconnect the sensor cable (B). Release the latches securing the sensor to the frame, and then remove the sensor. Repair information...
Page 611: Hcoe Top Diverter Spring Removal
4063 HCOE top diverter spring removal Remove the HCOE rear door. See “HCOE rear door removal” on page 585. Remove the HCOE left cover. See “HCOE left cover removal” on page 589. Remove the 10 screws (A) from the inner left frame. Slightly pull away the frame to access the parts underneath it.
Page 612: Hcoe Top Diverter Removal
4063 Unhook the lower end (B) to release, and then remove the spring. HCOE top diverter removal Remove the HCOE rear door. See “HCOE rear door removal” on page 585. Remove the HCOE left cover. See “HCOE left cover removal” on page 589.
Page 613 4063 Remove the 10 screws (A) from the inner left frame. Slightly pull away the frame to access the parts underneath it. Unhook the lower end (B) of the spring. Repair information...
Page 614: Hcoe Tray Shaft Removal
4063 Pry the right side of the diverter to release, and then remove the diverter. HCOE tray shaft removal Note: This is not a FRU. Remove the HCOE left cover. See “HCOE rear door removal” on page 585. Remove the HCOE right cover. See “HCOE left cover removal”...
Page 615: Hcoe Bin Removal
4063 Pull the shaft off the output bin, and remove. HCOE bin removal Remove the HCOE left cover. See “HCOE left cover removal” on page 589. Remove the HCOE right cover. See “HCOE right cover removal” on page 588. Remove the HCOE tray pinion. See “HCOE tray pinion removal”...
Page 616 4063 Remove the 10 screws (A), and then remove the inner left frame. Repair information...
Page 617 4063 Remove the eight screws (B) from the right frame. Remove the screw (C) securing the rear side of the right frame, and then remove the frame. Repair information...
Page 618: Sensor (Hcoe Pass Through) Removal
4063 Disengage the bin from the right and left inner frames, and then remove the bin. Sensor (HCOE pass through) removal Remove the HCOE left cover. See “HCOE left cover removal” on page 589. Remove the HCOE right cover. See “HCOE right cover removal”...
Page 619 4063 Remove the two screws from the rear (A). Release the latches (B) securing the sensor. Repair information...
Page 620 4063 Open the cover on the other side to access the sensor underneath it. Route the cables off the holes and guides, and then remove the sensor. Note: Pay attention to the original routing of the cable. Repair information...
Page 621: Staple Finisher Option Removals
4063 Staple finisher option removals Staple finisher option removal Press the latches to release, and lift the option off the printer. Repair information...
Page 622: Stapler Rear Door Removal
4063 Stapler rear door removal Open the rear door, and detach the string (A) from the door. Note: Fasten the string end (B) to the rear side to prevent it from recoiling into the interior of the finisher. Repair information...
Page 623 4063 Position the door at an angle approximately 90 degrees from the stapler. Release the right hinge of the door first (1), then move the door to the right (2) to release the left hinge. Repair information...
Page 624: Stapler Right Cover Removal
4063 Remove the rear door. Stapler right cover removal Open the rear door, then detach the string from the rear door. Note: Fasten the string end (B) to the rear side to prevent it from recoiling into the interior of the finisher. Repair information...
Page 625 4063 Remove the two screws (C), then remove the right cover. Repair information...
Page 626: Stapler Door Close Limit Switch Removal
4063 Stapler door close limit switch removal Remove the stapler left cover. See “Stapler left cover removal” on page 630. Remove the stapler right cover. See “Stapler right cover removal” on page 624. Remove the stapler top cover. See “Stapler top cover removal” on page 635.
Page 627: Sensor (Cartridge Door Interlock) Removal
4063 Lift the stapler carriage to access the screws securing the limit switch. Remove the two screws (D) securing the limit switch. Disconnect the cable J7 from the controller PCBA. Route the cable off the stapler, and remove the stapler door close limit switch. Note: Pay attention to the original routing of the cables.
Page 628: Stapler Carriage Assembly Removal
4063 Release the latches from the stapler assembly frame, then remove the sensor (B). Stapler carriage assembly removal Remove the stapler right cover. See “Stapler right cover removal” on page 624. Remove the four screws (A) securing the stapler carriage frame. Repair information...
Page 629 4063 Disconnect the two cables (B) from the stapler carriage assembly. Lift the stapler carriage frame, then remove the two screws (C) from the stapler carriage assembly. Remove the stapler carriage assembly. Repair information...
Page 630: Stapler Left Cover Removal
4063 Stapler left cover removal Note: This is not a FRU. Open the rear door, then detach the string (A) from the rear door. Installation note: Fasten the string end (B) to the rear side to prevent it from recoiling into the interior of the finisher.
Page 631 4063 Remove the two screws (C), then remove the left cover. Repair information...
Page 632: Stapler Cartridge Access Door Removal
4063 Stapler cartridge access door removal Open the access door, then pull it off the stapler right cover. Sensor (throat media present) removal Remove the stapler right cover. See “Stapler right cover removal” on page 624. Remove the stapler top cover. See “Stapler top cover removal”...
Page 633 4063 Remove the four screws (A) securing the stapler carriage frame. Move the stapler carriage assembly out of the way to access the parts underneath it. Release the latches (B) securing the sensor. Repair information...
Page 634 4063 Disconnect the cable (C), and remove the sensor. Installation note: Make sure the sensor is correctly installed onto the frame. Push the sensor until it is securely latched onto the frame. Repair information...
Page 635: Stapler Top Cover Removal
4063 Stapler top cover removal Remove the stapler left cover. See “Stapler left cover removal” on page 630. Remove the stapler right cover. See “Stapler right cover removal” on page 624. Remove the two screws (A) from the left side of the option. Repair information...
Page 636 4063 Remove the two screws (B) from the right side of the option. Remove the stapler top cover. Repair information...
Page 637: Stapler Spring With String Removal
4063 Stapler spring with string removal Open the rear door, and detach the string (A). Remove the stapler right cover. See “Stapler right cover removal” on page 624. Remove the spring (B) with string. Installation note: Pay attention to the original position of the string. The string on the pulley is wound clockwise.
Page 638: Stapler Option Latch Removal
4063 Stapler option latch removal Remove the stapler left cover or stapler right cover. See “Stapler left cover removal” on page 630 “Stapler right cover removal” on page 624. Pull the latch off the machine. Repair information...
Page 639: Stapler Tray Spring Removal
4063 Stapler tray spring removal Remove the stapler left cover and stapler right cover. See “Stapler left cover removal” on page 630 “Stapler right cover removal” on page 624. Disconnect the spring (A) off the frame, and remove. Repair information...
Page 640: Stapler Tray Link Assembly Removal
4063 Stapler tray link assembly removal Left tray link removal Remove the stapler left cover cover. See “Stapler left cover removal” on page 630. Unhook the spring (A) to release the tray link. Remove the three screws (B) securing the controller board. Move the board to access the link underneath it. Repair information...
Page 641 4063 Remove the two screws (C), and then remove the link. Right tray link removal Remove the stapler right cover. See “Stapler right cover removal” on page 624. Unhook the spring (A) to release the tray link. Repair information...
Page 642: Sensor (Stapler Rear Door Interlock) Removal
4063 Remove the two screws (B), and then remove the link. Sensor (stapler rear door interlock) removal Remove the stapler left cover. See “Stapler left cover removal” on page 630. Disconnect the cable (A) from the sensor. Release the latches securing the sensor to the frame, and then remove the sensor. Repair information...
Page 643: Sensor (Paddle Motor Hp) Removal
4063 Sensor (paddle motor HP) removal Remove the stapler left cover. See “Stapler left cover removal” on page 630. Disconnect the cable (A) from the sensor. Remove the screw (B), and then remove the sensor bracket. Release the latches securing the sensor to the bracket, and then remove the sensor. Media stack flap (right) removal Remove the stapler left cover.
Page 644 4063 Remove the two screws (B) from the cover (A). Move the media stack flap to the right to release the pins from the holes. Note: The metal latch (C) may need to be flexed to release the pins. Repair information...
Page 645: Media Stack Flap (Left) Removal
4063 Ease the media stack flap off the option. Media stack flap (left) removal Remove the stapler left cover. See “Stapler left cover removal” on page 630. Remove the stapler right cover. See “Stapler right cover removal” on page 624. Remove the stapler top cover.
Page 646 4063 Remove the two screws (B) from the cover (A). Move the media stack flap to the right to release the pins from the holes. Note: The metal latch (C) may need to be flexed to release the pins. Repair information...
Page 647: Sensor (Right Tamper Motor Hp) Removal
4063 Ease the media stack flap off the option. Sensor (right tamper motor HP) removal Remove the stapler left cover. See “Stapler left cover removal” on page 630. Remove the stapler right cover. See “Stapler right cover removal” on page 624.
Page 648 4063 Move the right tamper arm to clear the home position flag (A) off the path of the sensor. Repair information...
Page 649: Sensor (Left Tamper Motor Hp) Removal
4063 Disconnect the cable (B) from the sensor, and then release the latches securing the sensor to the frame. Pull the sensor off the frame and remove. Sensor (left tamper motor HP) removal Remove the stapler left cover. See “Stapler left cover removal” on page 630.
Page 650 4063 Move the left tamper arm to clear the home position flag (A) off the path of the sensor. Repair information...
Page 651 4063 Disconnect the cable (B) from the sensor, and then release the latches securing the sensor to the frame. Pull the sensor off the frame and remove. Repair information...
Page 652: Standard Output Bin Led Removal
4063 Standard output bin LED removal With a prying tool, open the LED sensor cover. Release the latches (A) to remove the LED clear lens. Disconnect the cable (B), and remove the standard output bin LED. Repair information...
Page 653: Sensor (Finisher Bin Media Present) Removal
4063 Sensor (finisher bin media present) removal Remove the stapler left cover. See “Stapler left cover removal” on page 630. With a prying tool, open the LED sensor cover. Release the latches holding the sensor (B) to the cover. Disconnect the cable from the stapler controller PCBA, then remove the sensor (finisher bin media present). Repair information...
Page 654: Tamper Assembly Removal
4063 Tamper assembly removal Remove the stapler left cover. See “Stapler left cover removal” on page 630. Remove the stapler right cover. See “Stapler right cover removal” on page 624. Remove the stapler top cover. See “Stapler top cover removal” on page 635.
Page 655 4063 Remove the four screws (B) securing the tamper assembly to the frame. Remove the tamper assembly. Installation note: Make sure the tab (C) is correctly inserted into its designated slot. Repair information...
Page 656: Tamper Motor (Right) Removal
4063 Tamper motor (right) removal Remove the stapler left cover. See “Stapler left cover removal” on page 630. Remove the stapler right cover. See “Stapler right cover removal” on page 624. Remove the stapler top cover. See “Stapler top cover removal” on page 635.
Page 657: Tamper Drive Belt Removal
4063 Remove the two screws (B), then remove the motor. Tamper drive belt removal Remove the stapler left cover. See “Stapler left cover removal” on page 630. Remove the stapler right cover. See “Stapler right cover removal” on page 624. Remove the stapler top cover.
Page 658: Stapler Output Bin Led Removal
4063 Unhook the spring (A) to loosen and release the belt. Remove the tamper drive belt. Stapler output bin LED removal Remove the stapler left cover. See “Stapler left cover removal” on page 630. Remove the stapler right cover. See “Stapler right cover removal”...
Page 659 4063 Release the latches (A) securing the LED. Disconnect the cable (B), and remove the LED. Repair information...
Page 660: Paddle Drive Motor Removal
4063 Paddle drive motor removal Remove the stapler left cover. See “Stapler left cover removal” on page 630. Remove the stapler right cover. See “Stapler right cover removal” on page 624. Disconnect the cable (A) from the drive motor. Remove the two screws (B), then remove the paddle drive motor. Repair information...
Page 661: Stapler Lower Interface Cable Removal
4063 Stapler lower interface cable removal Remove the stapler left cover. See “Stapler left cover removal” on page 630. Unplug the two connectors (J18 and J15) from the controller PCBA. Repair information...
Page 662 4063 From the bottom of the stapler, release the latches, and push the connector off its slot. Remove the lower interface cable. Repair information...
Page 663: Stapler Controller Pcba Removal
4063 Stapler controller PCBA removal Remove the stapler left cover. See “Stapler left cover removal” on page 630. Disconnect all the cables (J11, J5, J6, J4, J26, J24, J22, J23, J17, J3, J2, J1, J18, J15, J1, J12, J14, J8, J20, J9, and J7), then remove the three screws (A) from the controller PCBA.
Page 664: Stapler Main Motor Removal
4063 Remove the controller PCBA. Stapler main motor removal Remove the stapler left cover. See “Stapler left cover removal” on page 630. Disconnect the motor cable J3 from the controller PCBA. Remove the three screws (A) from the motor bracket, and then cut the cable tie securing the cables. Note: Pay attention to the original routing of the cables.
Page 665 4063 Move away the bracket to access the screws (B). Remove the two screws (B), and then remove the motor from the bracket. Repair information...
Page 666: Stapler Diverter Motor Removal
4063 Stapler diverter motor removal Remove the stapler left cover. See “Stapler left cover removal” on page 630. Disconnect the motor cable (A), and then remove the two screws (B). Remove the motor from the bracket. Repair information...
Page 667: Stapler Diverter Plunger Assembly Removal
4063 Stapler diverter plunger assembly removal Remove the stapler left cover. See “Stapler left cover removal” on page 630. Remove the three screws (A) from the main motor bracket. Note: Removing the main motor bracket will not be required. Just move it out of the way to make it easier to release the diverter motor bracket.
Page 668: Stapler Drive Gear Assembly Removal
4063 Remove the two screws (C) securing the diverter plunger and cam. Remove the cam first, and then remove the plunger. Installation note: Make sure that the pin (D) is inserted into the center hole on the diverter cam. The C-shaped slot on the cam must be engaged with the locating pin on the plunger.
Page 669: Sensor (Bin Full Send) Removal
4063 Release the E-clip securing the lowermost gear. Remove the spacers, and then pull the gears off the machine. Sensor (bin full send) removal Remove the stapler right cover. See “Stapler right cover removal” on page 624. Remove the two screws (A) from the sensor. Repair information...
Page 670: Sensor (Bin Full Receive) Removal
4063 Disconnect the cable (B), and remove the sensor (bin full send). Sensor (bin full receive) removal Remove the stapler left cover. See “Stapler left cover removal” on page 630. Remove the stapler controller PCBA. See “Stapler controller PCBA removal” on page 663.
Page 671 4063 Remove the two screws (A) from the sensor. Disconnect the cable (B), and remove the sensor (bin full receive). Repair information...
Page 672: Media Pusher Assembly Removal
4063 Media pusher assembly removal Remove the stapler left cover. See “Stapler left cover removal” on page 630. Disconnect the cable J17 from the controller PCBA. Remove the three screws (A), and then remove the media pusher. Stapler feed roll removal Note: This is not a FRU.
Page 673 4063 Remove the two E-clips (A) securing the shaft. Warning—Potential Damage: Be careful not to lose the E-clips and spacers. Remove the two screws (B), and remove the grounding plate. Repair information...
Page 674: Stapler Chute Assembly Removal
4063 Slightly move the shaft horizontally to release, and then remove it. Warning—Potential Damage: Be careful not to lose the bushing and spacers that hold the shaft. Installation note: To make it less difficult to re-install the E-clip, use a pair of long-nose pliers to position it onto the shaft, and then lock it in place.
Page 675 4063 Remove the two screws (A) from the left side of the machine. Remove the two screws (B) from the right side of the machine. Repair information...
Page 676 4063 Slightly push the right frame to loosen the left part of the chute, while pushing the chute upward to dislodge it from its frame. Obstacles (C) may cause difficulty in removing the chute. Ease the chute out of obstacles (C), and release it from the machine.
Page 677: Sensor (Stapler Pass Through) Removal
4063 Disconnect the sensor cable (D), and remove the stapler chute assembly. Sensor (stapler pass through) removal Remove the stapler left cover. See “Stapler left cover removal” on page 630. Remove the stapler right cover. See “Stapler right cover removal” on page 624.
Page 678: Stapler Ejector Motor Assembly Removal
4063 Disconnect the sensor cable (A), and then remove the screw (B) from the sensor bracket. Release the latches securing the sensor to the bracket, and then remove the sensor. Stapler ejector motor assembly removal Remove the stapler left cover. See “Stapler left cover removal”...
Page 679 4063 Release the cable holder (A) from the frame and remove it. Remove the four screws (B) from the motor assembly frame. Repair information...
Page 680 4063 Remove the three screws (C) securing the bottom part of the motor assembly. Release the cables off their guides. Note: Pay attention to the original routing of the cables. Pull the motor assembly away from the machine. Remove the screw (D) securing the sensor bracket. Pull the bracket and separate it from the motor assembly. Installation note: Make sure the paddles (E) align and fit properly.
Page 681: Sensor (Stapler Ejector Hp) Removal
4063 Installation note: Make sure the cables don't get in the way of moving parts. Sensor (stapler ejector HP) removal Remove the stapler left cover. See “Stapler left cover removal” on page 630. Remove the stapler right cover. See “Stapler right cover removal” on page 624.
Page 682 4063 Release the cable holder (A) from the frame and remove it. Remove the four screws (B) from the motor assembly frame. Repair information...
Page 683 4063 Remove the three screws (C) securing the bottom part of the motor assembly. Release the cables off their guides. Note: Pay attention to the original routing of the cables. Pull the motor assembly away from the machine. Disconnect the cable (D), and release the latches to remove the sensor from the bracket. Repair information...
Page 684: Sensor (Media Pusher Hp) Removal
4063 Sensor (media pusher HP) removal Remove the stapler left cover. See “Stapler left cover removal” on page 630. Remove the stapler right cover. See “Stapler right cover removal” on page 624. Remove the stapler diverter plunger assembly. See “Stapler diverter plunger assembly removal” on page 667.
Page 685 4063 Remove the four screws (B) from the motor assembly frame. Remove the three screws (C) securing the bottom part of the motor assembly. Release the cables off their guides. Note: Pay attention to the original routing of the cables. Pull the motor assembly away from the machine.
Page 686: Sensor (Stapler Diverter Plunger Hp) Removal
4063 Remove the mylar plate (D) covering the sensor latches. Release the sensor latches. From the other side of the frame, disconnect the sensor cable, and then remove the sensor from the frame. Sensor (stapler diverter plunger HP) removal Remove the stapler left cover. See “Stapler left cover removal”...
Page 687 4063 Release the cable holder (A) from the frame and remove it. Remove the four screws (B) from the motor assembly frame. Repair information...
Page 688: Mailbox Option Removals
4063 Remove the three screws (C) securing the bottom part of the motor assembly. Release the cables off their guides. Note: Pay attention to the original routing of the cables. Pull the motor assembly away from the machine. Remove the mylar plate covering the sensor latches. Release the sensor latches. From the other side of the frame, disconnect the sensor cable, and then remove the sensor from the frame.
Page 689: Mailbox Rear Door Removal
4063 Mailbox rear door removal Open the rear door, and detach the string (A) from the door. Note: Fasten the string end (B) to the rear side to prevent it from recoiling into the interior of the mailbox. Repair information...
Page 690 4063 Position the rear door at the angle shown, and pull the door off the mailbox. Repair information...
Page 691: Mailbox Right Cover Removal
4063 Mailbox right cover removal Open the rear door, and detach the string (A) from the door. Remove the mailbox top cover. See “Mailbox top cover removal” on page 688. Repair information...
Page 692: Mailbox Top Bin Cover With Bail Removal
4063 Remove the two screws (B) from the mailbox, then remove the right cover. Mailbox top bin cover with bail removal Slightly push the inner frame of the mailbox to the left to release the bin cover, and then lift the bin cover. Repair information...
Page 693: Mailbox Spring With String Removal
4063 Release the mud bail flap from the bin cover, and then remove. Mailbox spring with string removal Remove the mailbox top cover. See “Mailbox top cover removal” on page 688. Remove the mailbox right cover. See “Mailbox right cover removal” on page 691.
Page 694: Mailbox Solenoid Removal
4063 Mailbox solenoid removal Remove the mailbox top cover. See “Mailbox top cover removal” on page 688. Remove the mailbox right cover. See “Mailbox right cover removal” on page 691. Remove the mailbox left cover. See “Mailbox left cover removal” on page 696.
Page 695 4063 Lift the middle portion of the cover to release the tabs (A), then remove the cover. Disconnect the solenoid cable (J2A, J2B, or J2C) from the controller PCBA. Repair information...
Page 696: Mailbox Left Cover Removal
4063 Remove the screw (B) securing the solenoid. Route the cable off the mailbox, then remove the solenoid. Mailbox left cover removal Open the rear door. Remove the mailbox top cover. See “Mailbox top cover removal” on page 688. Repair information...
Page 697: Mailbox Option Latch Removal
4063 Remove the screw from the mailbox (A), then remove the left cover. Mailbox option latch removal Remove the mailbox left cover or right cover. See “Mailbox left cover removal” on page 696 “Mailbox right cover removal” on page 691. Pull the latches off the mailbox, and then remove.
Page 698: Mailbox Diverter Plunger Assembly Removal
4063 Disconnect the cable (A), and then release the latches to remove the sensor. Mailbox diverter plunger assembly removal Remove the mailbox left cover. See “Mailbox left cover removal” on page 696. Remove the mailbox rear door. See “Mailbox rear door removal” on page 689.
Page 699 4063 Remove the two screws (A), and then remove the shield. Repair information...
Page 700 4063 Remove the seven screws (B) from the inner left frame. Note: Pay attention to the original position of the grounding plate (C). Repair information...
Page 701 4063 Move away the left inner frame to access the parts underneath. Repair information...
Page 702 4063 Remove the two screws (D), and then remove the diverter plunger. Remove the E-clip (E) to release the cam, and then remove the diverter cam. Repair information...
Page 703: Mailbox Main Drive Gear Removal
4063 Mailbox main drive gear removal Remove the mailbox left cover. See “Mailbox left cover removal” on page 696. Remove the mailbox rear door. See “Mailbox rear door removal” on page 689. Remove the two screws (A), and then remove the shield. Repair information...
Page 704 4063 Remove the seven screws (B) from the inner left frame. Note: Pay attention to the original position of the grounding plate (C). Repair information...
Page 705 4063 Move away the left inner frame to access the parts underneath. Repair information...
Page 706: Mailbox Main Motor Removal
4063 Remove the E-clip (D) to release the gear, and then pull the gear off the shaft. Mailbox main motor removal Remove the mailbox left cover. See “Mailbox left cover removal” on page 696. Remove the mailbox rear door. See “Mailbox rear door removal”...
Page 707: Mailbox Controller Pcba Removal
4063 Mailbox controller PCBA removal Remove the mailbox top cover. See “Mailbox top cover removal” on page 688. Remove the mailbox left cover. See “Mailbox left cover removal” on page 696. Disconnect all cables (J1B, J5, J4D, J2A, J4C, J2B, J4B, J2C, J4A, J8, J1A, J3B, J7, J6, J12, and J3T), and then remove the two screws (A) from the controller PCBA.
Page 708: Sensor (Mailbox Diverter Plunger Hp) Removal
4063 Remove the controller PCBA. Sensor (mailbox diverter plunger HP) removal Remove the mailbox top cover. See “Mailbox top cover removal” on page 688. Remove the mailbox left cover. See “Mailbox left cover removal” on page 696. Repair information...
Page 709 4063 Rotate the cam to clear the obstacle blocking the sensor. Disconnect the sensor cable (A). Repair information...
Page 710: Mailbox Lower Interface Cable Removal
4063 Release the latches (B), and remove the sensor. Mailbox lower interface cable removal Remove the mailbox top cover. See “Mailbox top cover removal” on page 688. Remove the mailbox left cover. See “Mailbox left cover removal” on page 696. Repair information...
Page 711 4063 Disconnect the lower interface cable J1A from the controller PCBA. Cut the cable tie holding the lower interface cable. Installation note: Make sure the cables don't get in the way of moving parts. Push inward to release the latches (A), then push the connector off its slot. Remove the lower interface cable.
Page 712: Mailbox Upper Interface Cable Removal
4063 Mailbox upper interface cable removal Remove the mailbox top cover. See “Mailbox top cover removal” on page 688, Remove the mailbox left cover. See “Mailbox left cover removal” on page 696. Disconnect the upper interface cable J1B from the controller PCBA. Crimp both connector pins, using pliers to make them fit the pin holes.
Page 713 4063 Remove the two screws (B) using a #1 Phillips screwdriver, then remove the motor. Repair information...
Page 714: Mailbox Media Bin Full Flag Removal
4063 Mailbox media bin full flag removal Pull the flag upwards to release the front pin. Ease the media bin full flag off the mailbox. Installation note: Make sure the flag's front and rear pins are inserted into their respective slots. Repair information...
Page 715: Sensor (Mailbox Bin Full Receive) Removal
4063 Sensor (mailbox bin full receive) removal Remove the mailbox top cover. See “Mailbox top cover removal” on page 688. Remove the mailbox left cover. See “Mailbox left cover removal” on page 696. Remove the mailbox diverter motor. See “Mailbox diverter motor removal” on page 712.
Page 716 4063 Disconnect all cables (J1B, J5, J4D, J2A, J4C, J2B, J4B, J2C, J4A, J8, J1A, J3B, J7, J6, J12, and J3T) from the controller PCBA. Remove the two screws (A), then remove the shield. Repair information...
Page 717 4063 Remove the seven screws (B) from the inner left frame. Installation note: Pay attention to the original position of the grounding plate (C). Repair information...
Page 718: Mailbox Belt Removal
4063 Swing the inner left frame away from the mailbox to access the sensors. Disconnect the cable (D) from the sensor. Release the latches, and remove the sensor. Mailbox belt removal Remove the mailbox top cover. See “Mailbox top cover removal” on page 688.
Page 719 4063 Remove the nine screws (A) from the inner right frame. Pull the latch to release, then remove. Repair information...
Page 720: Mailbox Output Bin Led Assembly Removal
4063 Carefully lift the inner right frame, then remove the ground screw (B). Swing away the inner right frame to access the belt (C). Remove the belt. Mailbox output bin LED assembly removal Remove the mailbox top cover. See “Mailbox top cover removal” on page 688.
Page 721 4063 Remove the nine screws (A) from the inner right frame. Pull the latch to release, then remove. Repair information...
Page 722 4063 Carefully lift the inner right frame, then remove the ground screw (B). Swing the inner right frame away to access the LED assembly. Using a #1 Phillips screwdriver, remove the two screws (C) from the LED assembly. Repair information...
Page 723: Mailbox Top Diverter Removal
4063 Disconnect the two cables (D), and remove the output bin LED assembly. Mailbox top diverter removal Remove the mailbox left cover. See “Mailbox left cover removal” on page 696. Remove the mailbox rear door. See “Mailbox rear door removal” on page 689.
Page 724 4063 Remove the two screws (A), and then remove the shield. Repair information...
Page 725 4063 Remove the seven screws (B) from the inner left frame. Note: Pay attention to the original position of the grounding plate (C). Repair information...
Page 726 4063 Move away the left inner frame to access the parts underneath. Unhook the diverter spring (D) to release the diverter. Note: Be careful not to lose the diverter spring (D). Repair information...
Page 727 4063 Pry the right end of the diverter off its hinge. Dislodge also the other end of the diverter, and then pull the diverter off the mailbox. Repair information...
Page 728: Mailbox Middle Diverter Removal
4063 Mailbox middle diverter removal Remove the mailbox rear door. See “Mailbox rear door removal” on page 689. Release the spring (A) from the diverter. Pry the right end of the diverter until it is released. Repair information...
Page 729: Mailbox Top Diverter Spring Removal
4063 Carefully twist until the left end is also released. Remove the diverter. Installation note: Use a flathead screw driver to push the left and right ends of the diverter in place. Mailbox top diverter spring removal Remove the mailbox left cover. See “Mailbox left cover removal”...
Page 730 4063 Remove the two screws (A), and then remove the shield. Repair information...
Page 731 4063 Remove the seven screws (B) from the inner left frame. Note: Pay attention to the original position of the grounding plate (C). Repair information...
Page 732 4063 Move away the left inner frame to access the parts underneath. Repair information...
Page 733: Sensor (Mailbox Pass Through) Removal
4063 Unhook the diverter spring (D), and remove. Sensor (mailbox pass through) removal Remove the mailbox left cover. See “Mailbox left cover removal” on page 696. Remove the mailbox rear door. See “Mailbox rear door removal” on page 689. Repair information...
Page 734 4063 Remove the two screws (A), and then remove the shield. Repair information...
Page 735 4063 Remove the seven screws (B) from the inner left frame. Note: Pay attention to the original position of the grounding plate (C). Repair information...
Page 736 4063 Move away the left inner frame to access the parts underneath. Disconnect the sensor cable from the controller board. Repair information...
Page 737 4063 Pull the sensor off its slot, and then carefully route the cable off its cable guides. Thread the sensor cable through the hole until it is removed. Note: Pay attention to the original route of the sensor cable. Installation note: There will be some difficulty inserting the connector through the hole. Use a spring hook to thread the connector through the hole.
Page 738: Staple, Hole Punch Finisher Option Removals
4063 Staple, hole punch finisher option removals Staple, hole punch finisher option removal Press the latches to unlock the option. Pull the option off the printer. Repair information...
Page 739: Stapler Cartridge Access Door Removal
4063 Stapler cartridge access door removal Open the access door. Pull the door off the stapler right cover. Hole punch box removal Firmly hold the hole punch box by its handles. Pull out the hole punch box. Staple, hole punch left cover removal Open the rear door, and then remove the two screws (A) securing the left cover.
Page 740 4063 From the inner portion of the stapler, remove the two screws (B) securing the left cover. Push down on the top cover to loosen the left cover, and then pull the left cover off the finisher. Repair information...
Page 741: Staple, Hole Punch Right Cover Removal
4063 Staple, hole punch right cover removal Remove the hole punch box. See “Hole punch box removal” on page 739. Open the rear door, and then remove the screw (A) securing the right cover. From the inner portion of the stapler, remove the two screws (B) securing the right cover. Repair information...
Page 742: Sensor (Cartridge Door Interlock) Removal
4063 Remove the screw (C) from the right cover. Push down on the top cover to loosen the right cover, and then pull the right cover off the finisher. Sensor (cartridge door interlock) removal Remove the finisher right cover. See “Staple, hole punch right cover removal”...
Page 743: Stapler Door Close Limit Switch Removal
4063 Release the latches from the stapler assembly frame, then remove the sensor (B). Stapler door close limit switch removal Remove the finisher left cover. See “Staple, hole punch left cover removal” on page 739. Remove the finisher right cover. See “Staple, hole punch right cover removal”...
Page 744 4063 Remove the four screws (A) securing the stapler carriage frame. Disconnect the cables (B) from the stapler carriage assembly. Lift the stapler carriage frame, then remove the two screws from the stapler carriage assembly (C). Lift the stapler carriage to access the screws securing the limit switch. Repair information...
Page 745: Stapler Door Close Limit Switch
4063 Remove the two screws (D) securing the limit switch. Disconnect the cable J7 from the controller PCBA. Route the cable off the stapler, and remove the stapler door close limit switch. Note: Pay attention to the original routing of the cables. Repair information...
Page 746: Stapler Carriage Assembly Removal
4063 Stapler carriage assembly removal Remove the finisher right cover. See “Staple, hole punch right cover removal” on page 741. Remove the four screws (A) securing the stapler carriage frame. Disconnect the two cables (B) from the stapler carriage assembly. Lift the stapler carriage frame, then remove the two screws (C) from the stapler carriage assembly.
Page 747: Sensor (Throat Media Present) Removal
4063 Sensor (throat media present) removal Remove the finisher right cover. See “Staple, hole punch right cover removal” on page 741. Remove the four screws (A) securing the stapler carriage frame. Move the stapler carriage assembly out of the way to access the parts underneath it.
Page 748 4063 Disconnect the cable (C), and remove the sensor. Installation note: Make sure the sensor is correctly installed onto the frame. Push the sensor until it is securely latched onto the frame. Repair information...
Page 749: Staple, Hole Punch Latch Removal
4063 Staple, hole punch latch removal Remove the finisher left cover or finisher right cover. See “Staple, hole punch left cover removal” on page 739 “Staple, hole punch right cover removal” on page 741. Pull the latch off the finisher. Note: The latch on the right side of the finisher can also be removed by the same manner.
Page 750: Stapler Main Motor Removal
4063 Stapler main motor removal Remove the finisher left cover. See “Staple, hole punch left cover removal” on page 739. Disconnect the motor cable J3 from the controller PCBA. Remove the three screws (A) securing the motor bracket to the frame. Move away the bracket to access the screws.
Page 751: Stapler Paddle Motor Removal
4063 Stapler paddle motor removal Remove the finisher left cover. See “Staple, hole punch left cover removal” on page 739. Disconnect the motor cable (A), and then remove the two screws (B) from the motor. Remove the motor. Repair information...
Page 752: Sensor (Paddle Motor Hp) Removal
4063 Sensor (paddle motor HP) removal Remove the finisher left cover. See “Staple, hole punch left cover removal” on page 739. Disconnect the cable (A) from the sensor. Remove the screw (B), and then remove the sensor bracket. Release the latches securing the sensor to the bracket, and then remove the sensor. Repair information...
Page 753: Stapler Diverter Motor Removal
4063 Stapler diverter motor removal Remove the finisher left cover. See “Staple, hole punch left cover removal” on page 739. From the bottom of the finisher, press the latches to release, and then move the lower interface cable out of the way to access the parts underneath it.
Page 754: Stapler Diverter Plunger Assembly Removal
4063 Stapler diverter plunger assembly removal Remove the finisher left cover. See “Staple, hole punch left cover removal” on page 739. Remove the three screws (A) from the main motor bracket. Note: Removing the main motor bracket will not be required. Just move it out of the way to make it easier to release the diverter motor bracket.
Page 755: Stapler Drive Gear Assembly Removal
4063 Remove the two screws (C) securing the diverter plunger and cam. Remove the cam first, and then remove the plunger. Installation note: Make sure that the pin (D) is inserted into the center hole on the diverter cam. The C-shaped slot on the cam must be engaged with the locating pin on the plunger.
Page 756: Sensor (Bin Full Send) Removal
4063 Release the E-clip securing the lowermost gear. Remove the spacers, and then pull the gears off the machine. Sensor (bin full send) removal Remove the finisher right cover. See “Staple, hole punch right cover removal” on page 741. Remove the two screws (A) from the sensor. Repair information...
Page 757: Sensor (Bin Full Receive) Removal
4063 Disconnect the cable (B), and remove the sensor (bin full send). Sensor (bin full receive) removal Remove the finisher left cover. See “Staple, hole punch left cover removal” on page 739. Remove the stapler controller PCBA. See “Stapler controller PCBA removal” on page 749.
Page 758 4063 Remove the two screws (A) from the sensor. Disconnect the cable (B), and remove the sensor (bin full receive). Repair information...
Page 759: Staple, Hole Punch Lower Interface Cable Removal
4063 Staple, hole punch lower interface cable removal Remove the finisher left cover. See “Staple, hole punch left cover removal” on page 739. Unplug the connector (J15) from the stapler controller PCBA. From the bottom of the finisher, release the latches, and then push connector off its slot. Remove the interface cable.
Page 760: Standard Output Bin Led Removal
4063 Remove the three screws (A), and then remove the media pusher. Standard output bin LED removal With a prying tool, open the LED sensor cover. Repair information...
Page 761: Sensor (Finisher Bin Media Present) Removal
4063 Release the latches (A) to remove the LED clear lens. Disconnect the cable (B), and remove the standard output bin LED. Sensor (finisher bin media present) removal Remove the finisher left cover. See “Staple, hole punch left cover removal” on page 739.
Page 762: Staple, Hole Punch Top Cover Removal
4063 Release the latches holding the sensor (B) to the cover. Disconnect the cable from the stapler controller PCBA, then remove the sensor (finisher bin media present). Staple, hole punch top cover removal Remove the finisher left cover. See “Staple, hole punch left cover removal” on page 739.
Page 763: Sensor (Right Tamper Motor Hp) Removal
4063 Remove the two screws (B) from the left side of the finisher. Pull the top cover off the finisher, and remove. Sensor (right tamper motor HP) removal Remove the finisher left cover. See “Staple, hole punch left cover removal” on page 739.
Page 764 4063 Move the right tamper arm to clear the home position flag (A) off the path of the sensor. Repair information...
Page 765: Sensor (Left Tamper Motor Hp) Removal
4063 Disconnect the cable (B) from the sensor, and then release the latches securing the sensor to the frame. Pull the sensor off the frame and remove. Sensor (left tamper motor HP) removal Remove the finisher left cover. See “Staple, hole punch left cover removal” on page 739.
Page 766 4063 Move the left tamper arm to clear the home position flag (A) off the path of the sensor. Repair information...
Page 767: Stapler Tamper Assembly Removal
4063 Disconnect the cable (B) from the sensor, and then release the latches securing the sensor to the frame. Pull the sensor off the frame and remove. Stapler tamper assembly removal Remove the finisher left cover. See “Staple, hole punch left cover removal” on page 739.
Page 768 4063 Release the latches (A) securing the sensors. Remove the stapler output bin LED. See “Stapler output bin LED removal” on page 772. Remove the left and right tamper motors. See “Tamper motor (left) removal” on page 770 “Tamper motor (right) removal”...
Page 769: Tamper Motor (Right) Removal
4063 Tamper motor (right) removal Remove the finisher left cover. See “Staple, hole punch left cover removal” on page 739. Remove the finisher right cover. See “Staple, hole punch right cover removal” on page 741. Remove the finisher top cover. See “Staple, hole punch top cover removal”...
Page 770: Tamper Motor (Left) Removal
4063 Remove the two screws (B), then remove the motor. Tamper motor (left) removal Remove the finisher left cover. See “Staple, hole punch left cover removal” on page 739. Remove the finisher right cover. See “Staple, hole punch right cover removal” on page 741.
Page 771: Tamper Drive Belt Removal
4063 Remove the two screws (B), then remove the motor. Tamper drive belt removal Remove the finisher left cover. See “Staple, hole punch left cover removal” on page 739. Remove the finisher right cover. See “Staple, hole punch right cover removal” on page 741.
Page 772: Stapler Output Bin Led Removal
4063 Unhook the spring (A) to loosen and release the belt. Remove the tamper drive belt. Stapler output bin LED removal Remove the finisher left cover. See “Staple, hole punch left cover removal” on page 739. Remove the finisher right cover. See “Staple, hole punch right cover removal”...
Page 773 4063 Release the latches (A) securing the LED. Disconnect the cable (B), and remove the LED. Repair information...
Page 774: Staple, Hole Punch Tray Link Tension Spring Removal
4063 Staple, hole punch tray link tension spring removal Remove the finisher left cover. See “Staple, hole punch left cover removal” on page 739. Remove the finisher right cover. See “Staple, hole punch right cover removal” on page 741. On the left side of the finisher, unhook the tension spring (A), and then remove. On the right side of the finisher, unhook the tension spring (B), and then remove.
Page 775: Sensor (Hole Punch Box Present) Removal
4063 Remove the two screws (A), and then remove the left tray link. Remove the two screws (B), and then remove the right tray link. Sensor (hole punch box present) removal Remove the hole punch box. See “Hole punch box removal” on page 739.
Page 776: Sensor (Hpu Rear Door Interlock) Removal
4063 Disconnect the sensor cable (A), and then release the latches securing the sensor. Remove the sensor. Sensor (HPU rear door interlock) removal Remove the finisher left cover. See “Staple, hole punch left cover removal” on page 739. Remove the screw (A), and then remove the shield. Remove the four screws (B) from the controller PCBA.
Page 777 4063 Disconnect the sensor cable, and release the latches securing the sensor. Remove the sensor. Repair information...
Page 778 4063...
Page 779: Component Locations
4063 Component locations Exterior locations Front view Basic model Standard bin Printer control panel Multipurpose feeder Standard 250‑ or 550‑sheet tray (Tray 1) Component locations...
Page 780: Configured Model
4063 Configured model Hardware option Alternative hardware option Staple finisher • Output expander • 4‑bin mailbox 4‑bin mailbox • Output expander • High‑capacity output expander • Staple finisher Caster base None 2100‑sheet tray None 550‑sheet tray 250‑sheet tray 250‑sheet tray 550‑sheet tray 4‑bin mailbox Output expander...
Page 781: Rear View
4063 When using optional trays: • Always use a caster base when the printer is configured with a 2100‑sheet tray. • The 2100‑sheet tray must always be at the bottom of a configuration. • A maximum of four optional trays may be configured with the printer. •...
Page 782: Connectors
4063 Connectors See the wiring diagram section at the end of this manual. Controller board Connector Connects to Pin no. Signal MPF pick solenoid S_MPF_PWM*_C +24V_FUSE_A Cartridge cooling fan/HVPS S_CART_FAN_ENC_C S_CART_FAN_C S_HVPS_SERVO_C S_HVPS_TX_ENB*_C S_HVPS_TX_PWM_C S_+24V_SW_C S_HVPS_CHG_C S_HVPS_DEV_C S_HVPS_ID_C not used Control panel USB interface Rear door interlock sensor RR_DRV_SNS_OUT_C...
Page 783 4063 Connector Connects to Pin no. Signal Main motor XPORT_HALL_U_C XPORT_HALL_V_C XPORT_HALL_W_C XPORT_FG_C +5V_SW XPORT_WIND_U_C XPORT_WIND_V_C XPORT_WIND_W_C Fuser drive motor FUSER_HALL_U_C FUSER_HALL_V_C FUSER_HALL_W_C FUSER_FG_C +5V_SW FUSER_WIND_U_C FUSER_WIND_V_C FUSER_WIND_W_C Fuser sensor/smart chip S_NAR_MEDIA*_C A_SLAB_THERM1_C BELT*_C A_SLAB_THERM2_C +5V_SW A_BR_THERM_C S_EXITSNS*_C S_CART_3V S_FUSER_SCL_C S_FUSER_SDA_C not used Component locations...
Page 784 4063 Connector Connects to Pin no. Signal Duplex drive motor S_DPX_ENC_LED_C S_DPX_ENC_C +24V_FUSE_A DPX_MOT-_C Duplex path sensor S_DPXSNS_LED_C S_DPXSNS_C J31B Media size sensor PSIZE0_C PSIZE1_C PSIZE2_C PSIZE3_C Duplex cooling fan +24V_FUSE_A S_DPX_FAN*_C MPF media present sensor S_MPF_POUT_C S_MPF_LED_C Standard bin full sensor S_HOPPER*_C S_HOPPER_LED_C Imaging unit smart chip contact...
Page 785 4063 Connector Connects to Pin no. Signal Media out sensor/media pick motor/pick S_PAPER_INDEX_C roller position sensor S_PINDEX_LED_C S_PAPER_OUT_C S_POUT_LED_C S_PICK_LED_C S_PICK_ENC_C S_PICK_MOT-_C S_PICK_MOT+_C Main cooling fan S_MAIN_FAN_ENC_C S_MAIN_FAN_C Control panel interlock sensor S_COVER_CLOSED_C S_COVER_LED_C Printhead mirror motor MM_REFCLK_C MM_LOCK*_C MM_START*_C +24V_FUSE_B Toner cartridge smart chip contact S_CART_SDA_C...
Page 786 4063 Connector Connects to Pin no. Signal Top option interface cable +24V_TOP_OPT_C S_RXD_PP_TOP_C S_TXD_PP_TOP_C Lower option interface cable +24V_BOT_OPT_C S_RXD_PP_BOT_C S_TXD_PP_BOT_C Component locations...
Page 787 4063 Connector Connects to Pin no. Signal J101 Printhead laser control L_ENB*_C S_LD_PWR_C S_LD_PWR_C S_HSYNC*_C BOOST_1_C BOOST_0_C DP_VID3+_C DP_VID3-_C DP_VID2+_C DP_VID2-_C DP_VID1+_C DP_VID1-_C DP_VID0+_C DP_VID0-_2 L_ADJ_3*_C L_ADJ_2*_C L_SHADE_C L_ADJ_1*_C L_POW_A_C L_ADJ_0*_C Component locations...
Page 788 4063 Connector Connects to Pin no. Signal J104 Upper redrive motor S_RDRV_LED_C S_RDRV_ENC_C S_RDRV_MOT-_C S_RDRV_MOT+_C JAUD1 Speaker SPEAKER1 SPEAKER2 JCTLS1 Toner level contact CTLS_SNS CTLS_GUARD V20_GND JUI2 Control panel board +6.5V_UI OP_PAN_INT SLEEP_BUTTON LED_DRV_YLW1 OP_I2C_CLK_1 OP_I2C_DATA_1 +5V_UI LVDS_CLK- LVDS_CLK+ LVDS_D0- LVDS_D0+ LVDS_D1- LVDS_D1+...
Page 789 4063 Connector Connects to Pin no. Signal JUSBH1 USB interface (Den* only) Temperature probe A_WS_MACHINE_C Component locations...
Page 790 4063...
Page 791: Maintenance
Damaged, missing, or altered covers, especially in the area of the top cover and the power supply cover • Possible safety exposure from any non-Lexmark attachments • Printer and input options are sitting flat (for example, not sitting on cables or hanging over a ledge) •...
Page 792 4063 Lexmark MS81x EVERY EVERY 200K NOTES SERVICE CALL PAGES Rear door Inspect Inspect Ensure correct operation and closure. Fuser access door Inspect Inspect Ensure correct operation and closure. Paper path Duplex path Inspect Inspect Check for media fragments and tears.
Page 793: Scheduled Maintenance
To change the 80.3x error code to a continuable stop, please see technical bulletin TE523 by visiting www.lexmark.com. A continuable stop is an error code that will allow the user to continue using the printer once the error is acknowledged using the control panel.
Page 794: Replacing Fuser Maintenance Kits
Note: The printer is not intended to continue past this point [80.3x]. If a maintenance kit cannot be installed at this time, contact the Lexmark help desk for procedures to allow the printer to continue printing for a limited number of additional pages.
Page 795: Identifying The Type Of Fuser Used In The Printer
4063 Identifying the type of fuser used in the printer From the front of the machine: Open the front cover. Remove the cartridge and imaging unit. On the EP frame, see the number in the area, as shown in the following image: From the rear of the machine: Remove the rear upper cover.
Page 796: Resetting The Roller Kit Counter
4063 See the number in the area, as shown in the following image: Resetting the Roller Kit counter After replacing a roller kit, the roller kit counter must be reset to zero to clear the “81 Replace Roller kit” message. To reset the maintenance count: Turn off the printer.
Page 797: Preventive Maintenance
4063 Preventive maintenance Between scheduled maintenance intervals, paper feed, paper transport, and image quality problems can occur. Some preventive maintenance procedures can help prevent issues like these. Device‑specific preventive maintenance To clean the touchscreen and keypad, use the LCD cleaning cloth. A single two‑step LCD cleaning cloth is stored in the compartment beneath the exit tray.
Page 798: Emptying The Hole Punch Box
4063 Emptying the hole punch box Pull out the hole punch box. Empty the container. Insert the emptied hole punch box back into the finisher until it clicks into place. Maintenance...
Page 799 4063...
Page 800: Parts Catalog
4063 Parts catalog • “Legend” on page 801 • “Assembly 1: Covers” on page 803 • “Assembly 2: Paper path” on page 807 • “Assembly 3: Fusers” on page 809 • “Assembly 4: Electronics” on page 811 • “Assembly 5: Drive motors” on page 815 •...
Page 801: Legend
4063 Legend The following column headings are used in the parts catalog: • Asm‑index—Identifies the assembly and the item in the diagram. For example, 3‑1 indicates Assembly 3 and item 1 in the table. • Part number—Identifies the unique number that correlates with the part. •...
Page 802 4063 Parts catalog...
Page 803: Assembly 1: Covers
4063 Assembly 1: Covers Parts catalog...
Page 804 4063 Assembly 1: Covers Asm-index Units/mach Units/FRU Description Removal procedure 40X7678 Rear door “Rear door removal” on page 456. 40X7726 Rear door support 40X7671 Rear lower cover (integrated 550‑sheet tray) “Rear lower cover removal” on page 454. 40X8404 Rear lower cover (integrated 250‑sheet tray) “Rear lower cover removal”...
Page 805 4063 Asm-index Units/mach Units/FRU Description Removal procedure 40X7673 Top cover “Top cover removal” on page 466. Parts catalog...
Page 806 4063 Parts catalog...
Page 807: Assembly 2: Paper Path
4063 Assembly 2: Paper path Parts catalog...
Page 808 4063 Assembly 2: Paper path Asm-index Units/mach Units/FRU Description Removal procedure 40X7602 Upper redrive “Upper redrive removal” on page 471. 40X7588 Fuser access door (belt fuser printers only) “Fuser access door removal” on page 461. 40X8399 Fuser access door (hot roll fuser printers only) See “Fuser access door removal”...
Page 809: Fusers
4063 Assembly 3: Fusers Parts catalog...
Page 810 4063 Assembly 3: Fusers Asm-index Units/mach Units/FRU Description Removal procedure 40X7577 Fuser data cable 40X7743 MS81x Return Program Fuser Type 00, 110-120V “Fuser removal” Letter on page 459. 40X7744 MS81x Return Program Fuser Type 01, 220-240V A4 See “Fuser removal” on page 459.
Page 811: Assembly 4: Electronics
4063 Assembly 4: Electronics Parts catalog...
Page 812 4063 Assembly 4: Electronics Removal Asm-index Units/mach Units/FRU Description procedure 40X7694 LVPS (universal) “LVPS removal” on page 511. 40X7685 Toner level / imaging unit high voltage contact “HVPS removal” on page 510. 40X7688 Input sensor cable 40X7578 HVPS “HVPS removal” on page 510.
Page 813 4063 Removal Asm-index Units/mach Units/FRU Description procedure 40X7572 Controller board (7” tilting display printers only) “Controller board removal” on page 492. 40X7722 Controller board access shield “Controller board access shield removal” on page 494. 40X7692 Toner cartridge smart chip contact with cable “Laser printhead removal”...
Page 814 4063 Parts catalog...
Page 815: Assembly 5: Drive Motors
4063 Assembly 5: Drive motors Parts catalog...
Page 816 4063 Assembly 5: Drive motors Asm-index Units/mach Units/FRU Description Removal procedure 40X7684 Duplex motor with cable “Duplex motor removal” on page 457. 40X7695 Duplex cooling fan “Duplex cooling fan removal” on page 508. 40X7580 Cartridge cooling fan “Cartridge cooling fan removal”...
Page 817: Duplex
4063 Assembly 6: Duplex Parts catalog...
Page 818 4063 Assembly 6: Duplex Asm-index Units/mach Units/FRU Description Removal procedure 40X8803 Internal duplex with cable (MS710 only) N/A 40X8804 Duplex rear flap (MS710 only) “Duplex rear flap removal” on page 476. 40X7723 Torsion spring 40X7667 Duplex front flap “Duplex front flap removal” on page 475.
Page 819: Assembly 7: Frame
4063 Assembly 7: Frame Parts catalog...
Page 820 4063 Assembly 7: Frame Asm-index Units/mach Units/FRU Description Removal procedure 40X8316 Right control panel hinge, with control panel “Right control panel cable hinge removal” on page 450. 40X7732 Left frame pivot “Left frame pivot removal” on page 462. 40X7733 Right frame pivot “Right frame pivot removal”...
Page 821: Assembly 8: Control Panel
4063 Assembly 8: Control panel Parts catalog...
Page 822 4063 Assembly 8: Control panel Asm-index Units/mach Units/FRU Description Removal procedure 40X7700 2.4" LCD control panel 40X7701 4.3" touch screen control panel “Control panel removal (4.3‑inch screen, 7‑inch screen)” on page 428. 40X7875 7" touch screen control panel “Control panel removal (4.3‑inch screen, 7‑inch screen)”...
Page 823 4063 Asm-index Units/mach Units/FRU Description Removal procedure 40X8584 Control panel left bezel (M5163) “Control panel left bezel removal” on page 446. 40X8585 Control panel left bezel (M5170) “Control panel left bezel removal” on page 446. 40X8334 Control panel left bezel (MS810n) “Control panel left bezel removal”...
Page 824 4063 Parts catalog...
Page 825: Assembly 9: Paper Tray
4063 Assembly 9: Paper tray Parts catalog...
Page 826 4063 Assembly 9: Paper tray Asm-index Units/mach Units/FRU Description Removal procedure 40X7712 MPF solenoid “MPF solenoid removal” on page 402. 40X7600 MPF pick roller “MPF pick roller removal” on page 400. 40X7601 MPF feed roller flange 40X7742 550-sheet tray 40X8153 250-sheet tray 40X7713 Separator roller assembly...
Page 827: Assembly 10: Input Options
4063 Assembly 10: Input options Parts catalog...
Page 828 4063 Assembly 10: Input options Asm-index Units/mach Units/FRU Description Removal procedure 40X8106 550‑sheet tray option “250/550-sheet media tray and drawer assembly removal” on page 514 40X8411 550‑sheet tray option, lockable “250/550-sheet media tray and drawer assembly removal” on page 514 40X8152 250‑sheet tray option “250/550-sheet media tray and drawer...
Page 829: Assembly 11: 250-Sheet Tray Option
4063 Assembly 11: 250-sheet tray option Parts catalog...
Page 830 4063 Assembly 11: 250-sheet tray option Asm-index Units/mach Units/FRU Description Removal procedure 40X8160 250-sheet tray option upper interface cable “Drawer upper interface cable removal” on page 40X8156 Sensor (pass through) “Sensor (drawer pass through) removal ” on page 527 40X8158 Sensor (pick) “Sensor (pick) removal”...
Page 831: Assembly 12: 550-Sheet Tray Option
4063 Assembly 12: 550-sheet tray option Parts catalog...
Page 832 4063 Assembly 12: 550-sheet tray option Asm-index Units/mach Units/FRU Description Removal procedure 40X8160 550-sheet tray option upper interface cable “Drawer upper interface cable removal” on page 40X7593 Pick roller “Drawer pick roller removal ” on page 516 40X7592 Sensor (pick roller position) “Sensor (pick roll position) removal ”...
Page 833: Assembly 13: High Capacity Input Tray Option 1
4063 Assembly 13: High capacity input tray option 1 Parts catalog...
Page 834 4063 Assembly 13: High capacity input tray option 1 Asm-index Units/mach Units/FRU Description Removal procedure 40X8163 HCIT drawer assembly “HCIT drawer assembly removal” on page 531 40X8165 HCIT “HCIT removal” on page 531 Parts catalog...
Page 835: Assembly 14: High Capacity Input Tray Option 2
4063 Assembly 14: High capacity input tray option 2 Parts catalog...
Page 836 4063 Assembly 14: High capacity input tray option 2 Asm-index Units/mach Units/FRU Description Removal procedure 40X8178 Sensor (HCIT pick) with cable “Sensor (HCIT pick) removal” on page 550 40X8177 Sensor (HCIT media low) with flag “Sensor (HCIT media low) with flag removal”...
Page 837: Assembly 15: Output Options
4063 Assembly 15: Output options Parts catalog...
Page 838 4063 Assembly 15: Output options Asm-index Units/mach Units/FRU Description Removal procedure 40X8416 Staple, hole punch finisher option “Staple, hole punch finisher option removal” on page 738 40X8195 High capacity output expander option “High capacity output expander option removal” on page 584 40X8207 Staple finisher option “Staple finisher option removal”...
Page 839: Assembly 16: Output Expander Option 1
4063 Assembly 16: Output expander option 1 Parts catalog...
Page 840 4063 Assembly 16: Output expander option 1 Asm-index Units/mach Units/FRU Description Removal procedure 40X8190 Output expander left cover “Output expander left cover removal” on page 40X8206 Upper interface cable “Upper interface cable removal” on page 564 40X8205 Lower interface cable “Lower interface cable removal”...
Page 841: Assembly 17: Output Expander Option 2
4063 Assembly 17: Output expander option 2 Parts catalog...
Page 842 4063 Assembly 17: Output expander option 2 Asm-index Units/mach Units/FRU Description Removal procedure 40X8187 Output expander right cover “Output expander right cover removal” on page 558 40X8721 Output expander option latch “Output expander option latch removal” on page 567 40X8192 Spring with string “Spring with string removal”...
Page 843: Assembly 18: Output Expander Option 3
4063 Assembly 18: Output expander option 3 Parts catalog...
Page 844 4063 Assembly 18: Output expander option 3 Asm-index Units/mach Units/FRU Description Removal procedure 40X8717 Output expander bin “Output expander bin removal” on page 580 40X8729 Sensor (OE pass through) “Sensor (OE pass through) removal” on page 581 40X2000 Output expander diverter spring “Output expander diverter spring removal”...
Page 845: Assembly 19: Output Expander Option 4
4063 Assembly 19: Output expander option 4 Parts catalog...
Page 846 4063 Assembly 19: Output expander option 4 Asm-index Units/mach Units/FRU Description Removal procedure 40X8196 Output expander top cover “Output expander top cover removal” on page 554 40X8715 Output expander sensor cover “Output expander sensor cover removal” on page 557 40X8712 Output expander bin full flag “Output expander bin full flag removal”...
Page 847: Assembly 20: High Capacity Output Expander Option 1
4063 Assembly 20: High capacity output expander option 1 Parts catalog...
Page 848 4063 Assembly 20: High capacity output expander option 1 Asm-index Units/mach Units/FRU Description Removal procedure 40X8202 HCOE left cover “HCOE left cover removal” on page 589 40X8730 HCOE main motor “HCOE main motor removal” on page 607 40X8206 HCOE upper interface cable “HCOE upper interface cable removal”...
Page 849: Assembly 21: High Capacity Output Expander Option 2
4063 Assembly 21: High capacity output expander option 2 Parts catalog...
Page 850 4063 Assembly 21: High capacity output expander option 2 Asm-index Units/mach Units/FRU Description Removal procedure 40X8198 HCOE right cover “HCOE right cover removal” on page 588 40X8733 HCOE Tray spring “HCOE tray spring removal” on page 597 40X8721 HCOE option latch “HCOE option latch removal”...
Page 851: Assembly 22: High Capacity Output Expander Option 3
4063 Assembly 22: High capacity output expander option 3 Parts catalog...
Page 852 4063 Assembly 22: High capacity output expander option 3 Asm-index Units/mach Units/FRU Description Removal procedure 40X8727 HCOE bin “HCOE bin removal” on page 615 40X8729 Sensor (HCOE pass through) “Sensor (HCOE pass through) removal” on page 618 40X2000 HCOE top diverter spring “HCOE top diverter spring removal”...
Page 853: Assembly 23: High Capacity Output Expander Option 4
4063 Assembly 23: High capacity output expander option 4 Parts catalog...
Page 854 4063 Assembly 23: High capacity output expander option 4 Asm-index Units/mach Units/FRU Description Removal procedure 40X8196 HCOE top cover “HCOE top cover removal” on page 584 40X8715 HCOE sensor cover “HCOE sensor cover removal” on page 586 40X8712 HCOE bin full flag “HCOE bin full flag removal”...
Page 855: Assembly 24: Staple Finisher Option 1
4063 Assembly 24: Staple finisher option 1 Parts catalog...
Page 856 4063 Assembly 24: Staple finisher option 1 Asm-index Units/mach Units/FRU Description Removal procedure 40X8740 Media pusher assembly “Media pusher assembly removal” on page 672 40X8213 Stapler paddle drive motor “Paddle drive motor removal” on page 660 40X8721 Stapler option latch “Stapler option latch removal”...
Page 857: Assembly 25: Staple Finisher Option 2
4063 Assembly 25: Staple finisher option 2 Parts catalog...
Page 858 4063 Assembly 25: Staple finisher option 2 Asm-index Units/mach Units/FRU Description Removal procedure 40X8745 Sensor (throat media present) “Sensor (throat media present) removal” on page 632 40X8742 Stapler tray spring “Stapler tray spring removal” on page 639 40X8744 Stapler tray link assembly “Stapler tray link assembly removal”...
Page 859: Assembly 26: Staple Finisher Option 3
4063 Assembly 26: Staple finisher option 3 Parts catalog...
Page 860 4063 Assembly 26: Staple finisher option 3 Asm-index Units/mach Units/FRU Description Removal procedure 40X8222 Stapler top cover “Stapler top cover removal” on page 635 40X8212 Tamper drive belt “Tamper drive belt removal” on page 657 40X8218 Stapler output bin LED “Stapler output bin LED removal”...
Page 861: Assembly 27: Staple Finisher Option 4
4063 Assembly 27: Staple finisher option 4 Parts catalog...
Page 862 4063 Assembly 27: Staple finisher option 4 Asm-index Units/mach Units/FRU Description Removal procedure 40X8209 Media stack flap (right) “Media stack flap (right) removal” on page 643 40X8210 Media stack flap (left) “Media stack flap (left) removal” on page 645 40X8738 Stapler ejector motor assembly “Stapler ejector motor assembly removal”...
Page 863: Assembly 28: Mailbox Option 1
4063 Assembly 28: Mailbox option 1 Parts catalog...
Page 864 4063 Assembly 28: Mailbox option 1 Asm-index Units/mach Units/FRU Description Removal procedure 40X8246 Mailbox left cover “Mailbox left cover removal” on page 696 40X8254 Mailbox upper interface cable “Mailbox upper interface cable removal” on page 712 40X8253 Mailbox lower interface cable “Mailbox lower interface cable removal”...
Page 865: Assembly 29: Mailbox Option 2
4063 Assembly 29: Mailbox option 2 Parts catalog...
Page 866 4063 Assembly 29: Mailbox option 2 Asm-index Units/mach Units/FRU Description Removal procedure 40X8250 Mailbox output bin LED assembly “Mailbox output bin LED assembly removal” on page 720 40X8249 Mailbox belt “Mailbox belt removal” on page 718 40X8252 Mailbox spring with string “Mailbox spring with string removal”...
Page 867: Assembly 30: Mailbox Option 3
4063 Assembly 30: Mailbox option 3 Parts catalog...
Page 868 4063 Assembly 30: Mailbox option 3 Asm-index Units/mach Units/FRU Description Removal procedure 40X8196 Mailbox top cover “Mailbox top cover removal” on page 688 40X8720 Mailbox top bin cover with bail “Mailbox top bin cover with bail removal” on page 692 40X8719 Sensor (mailbox pass through) “Sensor (mailbox pass through)
Page 869: Assembly 31: Staple, Hole Punch Finisher Option 1
4063 Assembly 31: Staple, hole punch finisher option 1 Parts catalog...
Page 870 4063 Assembly 31: Staple, hole punch finisher option 1 Asm-index Units/mach Units/FRU Description Removal procedure 40X8547 Staple, hole punch top cover “Staple, hole punch top cover removal” on page 762 40X8550 Staple, hole punch right cover “Staple, hole punch right cover removal” on page 741 40X8215 Stapler cartridge access door...
Page 871: Assembly 32: Staple, Hole Punch Finisher Option 2
4063 Assembly 32: Staple, hole punch finisher option 2 Parts catalog...
Page 872 4063 Assembly 32: Staple, hole punch finisher option 2 Asm-index Units/mach Units/FRU Description Removal procedure 40X8741 Stapler drive gear assembly “Stapler drive gear assembly removal” on page 755 40X7592 Sensor (HPU rear door interlock) “Sensor (HPU rear door interlock) removal” on page 776 40X8213 Stapler paddle motor...
Page 873: Assembly 33: Staple, Hole Punch Finisher Option 3
4063 Assembly 33: Staple, hole punch finisher option 3 Parts catalog...
Page 874 4063 Assembly 33: Staple, hole punch finisher option 3 Asm-index Units/mach Units/FRU Description Removal procedure 40X8223 Stapler carriage assembly “Stapler carriage assembly removal” on page 746 40X8225 Stapler door close limit switch “Stapler door close limit switch removal” on page 743 40X7592 Sensor (cartridge door interlock) “Sensor (cartridge door interlock)
Page 875: Assembly 34: Staple, Hole Punch Finisher Option 4
4063 Assembly 34: Staple, hole punch finisher option 4 Parts catalog...
Page 876 4063 Assembly 34: Staple, hole punch finisher option 4 Asm-index Units/mach Units/FRU Description Removal procedure 40X8212 Tamper drive belt “Tamper drive belt removal” on page 771 40X8218 Stapler output bin LED “Stapler output bin LED removal” on page 772 40X8211 Tamper motor (right) “Tamper motor (right) removal”...
Page 877: Assembly 35: Power Cords
4063 Assembly 35: Power cords Removal Asm-index Units/mach Units/FRU Description procedure 40X0269 Power cord LV, USA & Canada, Latin America 40X0288 Power cord HV, Argentina 40X1766 Power cord HV, Bolivia & Peru 40X0273 Power cord HV, Chile, Uruguay 40X3141 Power cord HV, Paraguay, Austria, Belgium, France, Germany, Italy, Netherlands, Bluemark, Czech &...
Page 878 4063 Parts catalog...
Page 879: Assembly 36: Miscellaneous
MS81xn IPDS card 40X8598 MS810de IPDS card 40X8601 MS812de IPDS card 40X0387 USB-A interface device 40X1593 Lexmark MarkNet N7000e (1 port USB) Ethernet 10Base/100BaseTX 40X1594 Lexmark MarkNet N7002e (1 port Parallel) Ethernet 10BaseT/100BaseTX 40X1592 Lexmark MarkNet N7020e (4 port USB) Ethernet 10BaseT/100BaseTX/1000BaseT 40X7706 MS71x &...
Page 880 4063 Removal Asm-index Units/mach Units/FRU Description procedure 40X8420 MS81x Return Program Fuser Maint. Kit Type 00, 110-120V Letter 40X8421 MS81x Return Program Fuser Maint. Kit Type 01, 220-240V 40X8422 MS81x Return Program Fuser Maint. Kit Type 02, 100V A5 N/A 40X8423 MS81x Return Program Fuser Maint.
Page 881: Appendix A: Printer Specifications
4063 Appendix A: Printer specifications • “Power specifications” on page 881 • “Operating clearances” on page 882 • “Acoustics” on page 882 • “Environment” on page 882 • “Processor” on page 883 • “Security reset jumper” on page 883 Power specifications The average nominal power requirements for the base printer configuration are shown in the following table (power levels are shown in watts): Printing States...
Page 882: Operating Clearances
4063 Operating clearances 115 mm (4.5 in.) Right 305 mm (12 in.) Front 508 mm (20 in.) Left 305 mm (12 in.) Rear 305 mm (12 in.) Allow additional clearance around the printer for adding options, clearing misfeeds, and changing toner cartridges and imaging units. Acoustics All measurements are made in accordance with ISO 7779 and conform with ISO 9296.
Page 883: Processor
4063 – Altitude: 9,500 ft. (0 to 2896 meters) – Atmospheric pressure: 74.6 kPa • Power off – Temperature: 50 to 110° F (10 to 43.3° C) – Relative humidity: 8 to 80% – Maximum wet bulb temperature: 80.1° F (26.7° C) –...
Page 884 4063 To perform a jumper reset operation: Power the device off. Remove the Kensington lock from the card cage (if installed). Remove the small yellow jumper that covers a pair of the jumper’s pins. Replace the small yellow jumper so that it covers the pins adjacent to its original position. Replace and secure the Kensington lock on the card cage (if installed).
Page 885: Appendix B: Options And Features
4063 Appendix B: Options and features Lexmark C792 printers support only Lexmark C792 paper‑handling options. These options are not compatible with any other Lexmark printer. Some of the following options are not available in every country or region. Available internal options •...
Page 886: Physical Specifications (Options)
4063 Physical specifications (options) Item Height Width Depth Weight 250‑sheet tray 85 mm (3.3 in.) 421 mm (16.6 510 mm (20.1 5 kg (11.0 lb) in.) in.) 550‑sheet tray 110 mm (4.3 421 mm (16.6 510 mm (20.1 5.8 kg (12.8 lb) in.) in.) in.)
Page 887: Appendix C: Theory Of Operation
4063 Appendix C: Theory of operation • “Models MS81x and MS71x paper path rollers and sensors” on page 888 • “Models MS81x and MS71x sensors” on page 889 • “Media tray assembly” on page 889 • “Media feeder assembly” on page 890 •...
Page 888: Models Ms81X And Ms71X Paper Path Rollers And Sensors
4063 Models MS81x and MS71x paper path rollers and sensors Appendix C: Theory of operation...
Page 889: Models Ms81X And Ms71X Sensors
4063 Models MS81x and MS71x sensors Media tray assembly • “Media tray” on page 889 • “Rear media guide” on page 889 • “Side media guide” on page 889 Media tray The media tray is used to contain the media that will be printed on by the printer. Rear media guide The rear media tray guide assembly can be adjusted to different media sizes by moving it to the front or rear and can be locked in position.
Page 890: Media Feeder Assembly
4063 Media feeder assembly • “Media feeder” on page 890 • “Sensor (media size)” on page 890 • “Sensor (pick roller position)” on page 890 Media feeder Media feeder Pick roller assembly The pick roller assembly which is part of the media feeder, is a mechanical unit supplying media from the media tray to the paper path.
Page 891: Mpf Pick Roller
4063 MPF pick roller The MPF pick roller feeds the media placed in the MPF media tray into the printer. MPF pick solenoid The MPF pick solenoid transmits the driving force from the main drive motor assembly to the MPF pick roller. Registration •...
Page 892: Sensor (Input)
4063 Sensor (input) The sensor (input) is located just before the print cartridge and can detect whether media exists in the input path. The sensor is used to detect jams and to set functional timing. Duplex • “Sensor (duplex path)” on page 892 The printer has an integrated duplex that is used to provide two-sided printing.
Page 893: Printhead
4063 Printhead The printhead scans the photoconductor drum surface with a laser beam. It consists of four components: laser diode (LD) card assembly, printhead motor, polygon mirror, and the start of scan card assembly. LD card assembly—The LD card assembly generates the laser beam. The beam is turned on or off according to a print data signal coming from the controller board.
Page 894: Fuser Components
4063 When a laser beam is scanned across the photoconductor (drum) surface from one end to the other while turning on and off the beam, one line of latent image is created. If the scanning by the laser beam is repeated while rotating the drum, a two-dimensional image is created.
Page 895: Heat Belt (Belt Fuser)
4063 Heat belt (belt fuser) The heat belt is a thin metal belt with a coated surface. This belt is heated by a ceramic heater bar. The heat is applied to the media passing between the heat belt and pressure roll, fusing the toner on the media. Heat belt (hot roll fuser) The heat roll is a hollow metal tube with a coated surface.
Page 896: Sensor (Fuser Exit)
4063 Sensor (fuser exit) The sensor (fuser exit) detects the arrival and departure of media as it passes through the fuser. Sensor (narrow media) (hot roll fuser only) The sensor (narrow media) detects the arrival and departure of media as it passes through the fuser. It also detects the width of the media.
Page 897: Drive
4063 Drive • “Main drive motor assembly” on page 897 • “Fuser drive motor assembly” on page 897 • “Toner add motor assembly” on page 897 • “Redrive motor assembly” on page 897 Main drive motor assembly The main drive motor is a DC motor that drives the imaging unit, aligner, and MFP. Fuser drive motor assembly The fuser drive motor is a DC motor that drives the fuser.
Page 898: Sensors
4063 Sensors Electrical components and controller • “Sensor (control panel door interlock)” on page 899 • “Sensor (rear door interlock)” on page 899 • “Main cooling fan” on page 899 • “Cartridge cooling fan” on page 899 • “Duplex cooling fan” on page 899 •...
Page 899: Sensor (Control Panel Door Interlock)
4063 Main cooling fan LVPS card assembly Controller board Duplex cooling Print cartridge cooling fan HVPS card assembly Sensor (control panel door interlock) The sensor is a safety device to cut off a 24 VDC power supply from the LVPS to the high volt power supply (HVPS), controller board, and to the main drive motor assembly, while the control panel door is open.
Page 900: Lvps Board Assembly
4063 LVPS board assembly The LVPS board assembly generates 6.5V and 25V DC voltages. The LVPS can be switched to work with 100V, 110, and 220V machines. HVPS board assembly The HVPS board assembly generates and provides DC voltages to the developer roll, the transfer roller, and the charge roller (located in the imaging unit).
Page 901 4063 Exposure The Printhead generates a beam of laser light. Image data received from the controller board assembly modulates this beam, turning it on and off according to image information that is received from the host computer and software. Through the use of a series of rotating and stationary mirrors within the Printhead, the beam scans the negative charged drum surface.
Page 902 4063 Development The toner contained within the PC cartridge has an electrical property that causes it to adhere to the development roller. The metering blade spreads the toner into a very thin layer on the development roller. Friction between the development roller and the CM blade development roller generates a small electrical charge that is transferred to the toner.
Page 903 4063 Transfer As the paper travels between the transfer roller and the photoconductor (drum), the Transfer roller applies a positive charge to the back of the printing paper. This positive charge transfers the negative charged toner image from the photoconductor (drum) to the top surface of the paper. The toner image is now on the paper and the paper is now stuck to the photoconductor (drum) due to the relative electrical differences between the negative electrical charge of the inner conductive layer of the drum and the positive electrical charge of the paper.
Page 904: Output Options Theory
4063 Auto density sensing The image density sensor assembly uses a reflection type sensor that detects a pre-placed toner patch and image on the photoconductor (drum) and outputs pulses when the central line of the patch image aligns with the central line of the detector.
Page 905: High Capacity Output Expander Theory
4063 Output expander paper path sensor(bin full) output bin diverter interface/main motor diverter motor sensor (pass through) diverter plunger exit roller transport rollers When the output expander is installed on top of the printer, the diverter plunger changes the position of the diverter below it.
Page 906: Mailbox Theory
4063 HCOE paper path output bin exit roller sensor (bin full) diverter sensor (pass through) interface/main motor diverter motor diverter plunger transport rollers When the HCOE is installed on top of the printer, the diverter plunger changes the position of the diverter below it. Since the diverter position of the printer below is opened, the printed paper will be re-routed.
Page 907: Staple Finisher Theory
4063 Mailbox paper path sensor (bin4 full) exit rollers diverter4 diverter3 interface/main motor diverter2 diverter1 diverter motor sensor(bin3 full) sensor pass through sensor (bin2 full) diverter plunger sensor (bin1 full) bin level sensors When the mailbox is installed on top of the printer, the diverter plunger changes the position of the diverter below it. Since the diverter position of the printer below is opened, the printed paper will be re-routed.
Page 908 4063 Staple finisher paper path paddle roller paddle drive motor exit roller sensor (pass through) sensor (bin full) interface/main motor ejector motor diverter motor When the finisher is installed on top of the printer, the diverter plunger changes the position of the diverter below it. Since the diverter position of the printer below is opened, the printed paper will be re-routed.
Page 909: Appendix D: Acronyms
4063 Appendix D: Acronyms Acronyms ASIC Application-Specific Integrated Circuit BLDC Brushless DC Motor Black Only Retract Cyan Charge Coupled Device Carbonless Copy Paper Cyclic Redundancy Check Customer Setup CTLS Capacitance Toner Level Sensing DIMM Dual Inline Memory Module DRAM Dynamic Random Access Memory Enhanced Data Out Electrophotographic Process EPROM...
Page 910 4063 Microswitch Nonvolatile Memory NVRAM Nonvolatile Random Access Memory Original Equipment Manufacturer Optical Sensor Photoconductor pel, pixel Picture element Power-On Reset POST Power-On Self Test Position Sensing Device Pulse Width Modulation Raster Imaging Processor Read Only Memory SDRAM Synchronous Dual Random Access Memory SIMM Single Inline Memory Module SRAM...
Page 911: Index
4063 Index Change [paper source] to [paper size] load Symbols [orientation] [x]‑page jam, clear manual feeder. [250] Change [paper source] to [paper type] [paper size] load [x]‑page jam, lift front cover to remove cartridge. [200– [orientation] 201] change history [x]‑page jam, open tray [x]. [24x] Check tray [x] connection [x]‑page jam, open upper and lower rear door.
Page 912 4063 configurations fuser temperature printer gap adjust connectors hole punch test controller board input tray feed test control panel input tray sensor tests controller board, removing with installed licenses control panel, printer menu settings page indicator light motor test Sleep button light output bin feed tests controller board output bin sensor test...
Page 913 4063 envelopes removal tips on using fuser access door environment specifications removal EP setup fuser cooling fan automatic darkness adjustment print theory charge roll voltage fuser drive motor EP defaults removal fuser page count fuser drive motor assembly fuser temperature print theory gap adjust fuser maintenance kit...
Page 914 4063 Insert hole punch box letterhead Insert staple cartridge loading, multipurpose feeder Insert Tray [x] loading, trays inspection guide Load [paper source] with [custom string] [paper Install bin [x] orientation] Install Tray [x] Load [paper source] with [custom type name] [paper Insufficient memory for Flash Memory Defragment orientation] operation [37]...
Page 915 Network [x] software error [54] paper weights network SE menu supported accessing Parallel port [x] disabled [56] Non‑Lexmark [supply type], see User’s Guide parts catalog legend [33.xy] PCBA housing Not enough free space in flash memory for resources removal [52]...
Page 916 Complex page, some data may not have printed Memory full [38] [39] Network [x] software error [54] Configuration change, some held jobs were not Non‑Lexmark [supply type], see User’s Guide restored [57] [33.xy] Defective flash detected [51] Not enough free space in flash memory for resources...
Page 917 4063 PPDS font error [50] Reattach bin [x] rear lower cover Reattach bins [x] – [y] removal Reinstall missing or unresponsive cartridge rear media guide [31.xy] print theory Reinstall missing or unresponsive imaging unit rear view [31.xy] Reattach bin [x] Remove defective disk [61] Reattach bin [x] –...
Page 918 4063 HCIT mailbox main drive gear HCIT controller PCBA mailbox main motor HCIT drawer assembly mailbox media bin full flag HCIT front cover mailbox middle diverter HCIT interface cable mailbox option HCIT left cover mailbox option latch HCIT lift drive motor mailbox output bin LED assembly HCIT media feeder mailbox rear door...
Page 919 4063 rear door standard bin cover right control panel hinge standard output bin led 652, right frame extension staple finisher option right frame pivot staple, hole punch finisher option right inner cover staple, hole punch latch sensor (bin full receive) 670, staple, hole punch left cover sensor (bin full send) 669, staple, hole punch lower interface cable...
Page 920 4063 Replace cartridge, printer region mismatch [42.xy] sensor (rear door interlock) Replace imaging unit, 0 estimated pages remain print theory [84.xy] sensor (standard bin full) Replace maintenance kit, 0 estimated pages remain print theory [80.xy] removal Replace missing or unresponsive fuser [31.xy] sensor (tray 1 media out) Replace roller kit [81.xx] removal...
Page 921 4063 troubleshooting, service checks network service check tests finisher sensors theory of operations unacceptable paper high capacity output expander Unformatted flash detected [53] mailbox Unsupported disk output expander Unsupported option in slot [x] [55] staple finisher Unsupported USB hub, please remove thermistor upper redrive print theory...
Page 922 4063 Index...
Page 923: Part Number Index
40X0301 Power cord HV, Australia & New Zealand....................877 40X0303 Power cord HV PRC..........................877 40X0387 USB-A interface device...........................879 40X1592 Lexmark MarkNet N7020e (4 port USB) Ethernet 10BaseT/100BaseTX/1000BaseT ......879 40X1593 Lexmark MarkNet N7000e (1 port USB) Ethernet 10Base/100BaseTX..........879 40X1594 Lexmark MarkNet N7002e (1 port Parallel) Ethernet 10BaseT/100BaseTX ..........879 40X1766 Power cord HV, Bolivia &...
Page 924 4063 Part name Page 40X6522 DDR3-512Mx16 1GB-400MHZ RAM card....................879 40X7445 DDR3-512Mx32 2GB RAM card......................879 40X7566 DDR3-256Mx16 512MB-400MHZ RAM card..................879 40X7567 DDR3-256Mx32 1GB-400MHZ RAM card....................879 40X7570 Controller board (2.4” display printers only)..................812 40X7571 Controller board (4.3” tilting display printers only)................812 40X7572 Controller board (7” tilting display printers only)..................813 40X7574 Main motor cable...........................816...
Page 925 4063 Part name Page 40X7592 Sensor (left tamper motor HP).......................876 40X7592 Sensor (mailbox diverter plunger HP)....................864 40X7592 Sensor (mailbox rear door interlock).....................864 40X7592 Sensor (media pusher HP)........................856 40X7592 Sensor (OE diverter plunger HP)......................840 40X7592 Sensor (OE rear door interlock)......................840 40X7592 Sensor (paddle motor HP)........................856 40X7592 Sensor (paddle motor HP)........................872...
Page 926 4063 Part name Page 40X7594 Main drive motor...........................816 40X7595 Fuser drive motor (belt fuser printers only)...................816 40X7596 Toner add motor with cable........................816 40X7597 Laser printhead (quad diode) (belt fuser printers only).................813 40X7598 MPF feeder lift plate with cable......................826 40X7599 Media aligner roller with MPF pick roller....................826 40X7600 MPF pick roller............................826...
Page 927 4063 Part name Page 40X7692 Toner cartridge smart chip contact with cable..................813 40X7693 Sensor (control panel interlock)......................812 40X7694 LVPS (universal)............................812 40X7695 Duplex cooling fan..........................816 40X7697 Sensor (duplex path) with cable......................818 40X7699 HVPS/toner cartridge fan cable......................812 40X7700 2.4" LCD control panel..........................822 40X7701 4.3"...
Page 928 4063 Part name Page 40X7731 Torsion spring............................822 40X7732 Left frame pivot............................820 40X7733 Right frame pivot............................820 40X7734 MS81x Return Program Fuser Type 04, 220-240V Letter...............810 40X7735 Control panel board (4.3” tilting display only)..................822 40X7737 Control panel board (2.4” display only)....................822 40X7741 Control panel buttons (2.4” display only)....................822 40X7742 550-sheet tray..........................826, 40X7743 MS81x Return Program Fuser Type 00, 110-120V...
Page 929 4063 Part name Page 40X8159 250-sheet tray option lower interface cable..................830 40X8159 550-sheet tray option lower interface cable..................832 40X8160 250-sheet tray option upper interface cable..................830 40X8160 550-sheet tray option upper interface cable..................832 40X8161 HCIT option.............................828 40X8163 HCIT drawer assembly..........................834 40X8165 HCIT................................834 40X8167 HCIT left cover............................836...
Page 930 4063 Part name Page 40X8205 Lower interface cable..........................840 40X8206 HCOE upper interface cable........................848 40X8206 Upper interface cable..........................840 40X8207 Staple finisher option ..........................838 40X8209 Media stack flap (right)..........................862 40X8210 Media stack flap (left)..........................862 40X8211 Tamper motor (left)........................860, 40X8211 Tamper motor (left)..........................876 40X8211 Tamper motor (right)........................860, 40X8212 Tamper drive belt...........................860, 40X8213 Stapler paddle drive...
Page 931 4063 Part name Page 40X8248 Sensor (mailbox bin full receive)......................864 40X8249 Mailbox belt............................866 40X8250 Mailbox output bin LED assembly......................866 40X8251 Mailbox solenoid............................866 40X8252 Mailbox spring with string........................866 40X8253 Mailbox lower interface cable........................864 40X8254 Mailbox upper interface cable.......................864 40X8256 HCOE diverter motor..........................848 40X8256 Mailbox diverter motor..........................864...
Page 932 4063 Part name Page 40X8403 Right cover (integrated 250‑sheet tray)....................804 40X8404 Rear lower cover (integrated 250‑sheet tray)..................804 40X8407 Left frame extension (integrated 250‑sheet tray)..................820 40X8408 Right frame extension (integrated 250‑sheet tray)................820 40X8409 Spacer..............................828 40X8410 250‑sheet tray option, lockable......................828 40X8411 550‑sheet tray option, lockable......................828 40X8416 Staple, hole punch finisher option ......................838...
Page 933 4063 Part name Page 40X8537 4.3" tilting display...........................822 40X8538 7" tilting display............................822 40X8541 Media size actuator........................826, 830, 40X8547 Staple, hole punch top cover.........................870 40X8550 Staple, hole punch right cover.......................870 40X8552 Hole punch box............................870 40X8555 256MB user flash card..........................879 40X8556 Traditional Chinese font card.........................879 40X8557 Simplified Chinese font card........................879...
Page 934 4063 Part name Page 40X8715 HCOE sensor cover..........................854 40X8715 Output expander sensor cover.......................846 40X8717 Output expander bin..........................844 40X8718 HCOE belt tensioner..........................850 40X8718 Output expander belt tensioner......................842 40X8719 Sensor (mailbox pass through).......................868 40X8720 Mailbox top bin cover with bail......................868 40X8721 HCOE option latch..........................848 40X8721 HCOE option latch..........................850...
Page 935 4063 Part name Page 40X8732 Output expander drive belt........................842 40X8733 HCOE Tray spring..........................848, 40X8738 Stapler ejector motor assembly......................862 40X8739 Mailbox main motor........................864, 40X8739 Stapler main motor........................856, 40X8740 Media pusher assembly.........................856, 40X8741 Stapler drive gear assembly......................856, 40X8742 Staple, hole punch tray link tension spring....................876 40X8742 Stapler tray spring..........................856, 40X8743 Stapler tamper...
Page 936 4063 Part number index...
Page 937: Part Name Index
4063 Part name index Part name Page 40X5316 14 PIN JST-FOR ISP cable........................879 40X7700 2.4" LCD control panel..........................822 40X8153 250-sheet tray..........................826, 40X8154 250-sheet tray front cover........................830 40X8672 250-sheet tray option controller PCBA ....................830 40X8159 250-sheet tray option lower interface cable..................830 40X8157 250-sheet tray option transport motor....................830 40X8160 250-sheet tray option upper interface...
Page 938 4063 Part name Page 40X8042 Control panel board (7” tilting display only)..................822 40X7741 Control panel buttons (2.4” display only)....................822 40X8661 Control panel buttons (4.3” and 7” tilting displays only)...............822 40X7681 Control panel front cover........................822 40X7729 Control panel latch..........................822 40X8583 Control panel left bezel (M5155)......................822 40X8584 Control panel left bezel (M5163)......................823...
Page 939 4063 Part name Page 40X8804 Duplex rear flap (MS710 only).......................818 40X7589 Fastener plate............................820 40X7674 Front door..............................804 40X7715 Front door support link..........................804 40X7588 Fuser access door (belt fuser printers only)...................808 40X8399 Fuser access door (hot roll fuser printers only)..................808 40X8483 Fuser cooling fan (hot roll fuser printers only)..................816 40X8484 Fuser cooling fan cable (hot roll fuser printers only)................816...
Page 940 4063 Part name Page 40X8202 HCOE left cover............................848 40X8205 HCOE lower interface cable........................848 40X8726 HCOE main drive gear assembly......................848 40X8730 HCOE main motor..........................848 40X8721 HCOE option latch..........................848, 40X8197 HCOE rear door............................852 40X8198 HCOE right cover............................850 40X8715 HCOE sensor cover..........................854 40X8196 HCOE top cover............................854 40X8713 HCOE top diverter..........................852...
Page 941 Part name Page 40X7732 Left frame pivot............................820 40X1593 Lexmark MarkNet N7000e (1 port USB) Ethernet 10Base/100BaseTX..........879 40X1594 Lexmark MarkNet N7002e (1 port Parallel) Ethernet 10BaseT/100BaseTX ..........879 40X1592 Lexmark MarkNet N7020e (4 port USB) Ethernet 10BaseT/100BaseTX/1000BaseT ......879 40X8359 Locking caster............................880 40X8205 Lower interface cable..........................840...
Page 942 4063 Part name Page 40X7591 Media feeder............................826 40X7591 Media feeder ............................830 40X8740 Media pusher assembly.........................856, 40X8541 Media size actuator........................826, 830, 40X8210 Media stack flap (left)..........................862 40X8209 Media stack flap (right)..........................862 40X7583 Media turn guide............................808 40X7586 Media vertical guide..........................808 40X7601 MPF feed roller flange..........................826 40X7598 MPF feeder lift plate with cable......................826...
Page 943 4063 Part name Page 40X8425 MS81x Fuser Maint. Kit Type 05, 110-120V Letter.................880 40X8426 MS81x Fuser Maint. Kit Type 06, 220-240V A4..................880 40X8427 MS81x Fuser Maint. Kit Type 07, 100V A4.....................880 40X8428 MS81x Fuser Maint. Kit Type 08, 110-120V A4..................880 40X8429 MS81x Fuser Maint.
Page 944 4063 Part name Page 40X8722 Output expander diverter plunger assembly..................840 40X2000 Output expander diverter spring......................844 40X8732 Output expander drive belt........................842 40X8726 Output expander drive gear........................840 40X8190 Output expander left cover........................840 40X8714 Output expander main motor........................840 40X8184 Output expander option ........................838 40X8721 Output expander option latch......................840, 40X8186 Output expander rear door........................844...
Page 945 4063 Part name Page 40X8365 Printhead access cover...........................812 40X7707 Printhead power cable...........................813 40X7708 Printhead video cable..........................813 40X7678 Rear door..............................804 40X7726 Rear door support..........................804 40X8404 Rear lower cover (integrated 250‑sheet tray)..................804 40X7671 Rear lower cover (integrated 550‑sheet tray)..................804 40X7585 Recoil spring............................808 40X7724 Recoil spring............................820 40X8693 Relocation kit...
Page 946 4063 Part name Page 40X7607 Sensor (input)............................812 40X7592 Sensor (left tamper motor HP).......................860, 40X8248 Sensor (mailbox bin full receive)......................864 40X7592 Sensor (mailbox diverter plunger HP)....................864 40X8719 Sensor (mailbox pass through).......................868 40X7592 Sensor (mailbox rear door interlock).....................864 40X8191 Sensor (media bin full) with flag......................846 40X7592 Sensor (media pusher HP)........................856...
Page 947 4063 Part name Page 40X8207 Staple finisher option ..........................838 40X8416 Staple, hole punch finisher option ......................838 40X8721 Staple, hole punch latch.........................872, 40X8593 Staple, hole punch left cover........................870 40X8224 Staple, hole punch lower interface cable....................872 40X8550 Staple, hole punch right cover.......................870 40X8547 Staple, hole punch top cover.........................870 40X8744 Staple, hole punch tray...
Page 948 4063 Part name Page 40X8211 Tamper motor (right)........................860, 40X5317 Tee with thumbscrew standoff......................879 40X7596 Toner add motor with cable........................816 40X7717 Toner cartridge clamp..........................820 40X7716 Toner cartridge lock..........................820 40X7692 Toner cartridge smart chip contact with cable..................813 40X7685 Toner level / imaging unit high voltage contact..................812 40X7673 Top cover..............................805...
Page 949 CONTROL PANEL INTERLOCK CONTROL PANEL BOARD COOLING FAN TONER CARTRIDGE COOLING FAN PRINTHEAD LASER CONTROL PRINTER MIRROR MOTOR HVPS PANEL USB CONNECTOR SPEAKER (IF EQUIPED) STANDARD BIN FULL SENSOR TONER ADD MOTOR TOP OPTION INTERFACE CABLE CARTRIDGE SMART CHIP CONTACT REAR DOOR INTERLOCK SENSOR MPF PICK SOLENOID USB INTERFACE...

This manual is also suitable for:

M5160 Ms810 Ms811 Ms812 M5170 Ms710 ... Show all

Lexmark M5150 Service Manual

Product Information

Edition Notice

Notices and Safety Information

Preface

General Information

Diagnostic Information

Quick Links

Service Manual

Related Manuals for Lexmark M5150

Summary of Contents for Lexmark M5150