Solving Home Screen Application Problems - Lexmark MX617 User Manual

Troubleshooting
Cannot scan from a computer
Action
Step 1
Make sure the printer is turned on and that Ready appears on the
printer display before scanning a job.
Does Ready appear before scanning the job?
Step 2
Turn off the printer, then wait for about 10 seconds, and then turn
the printer back on.
Is there an error message on the printer display?
Step 3
Check the cable connections between the printer and the print
server to make sure they are secure.
For more information, see the setup documentation that came
with the printer.
Are the cable connections between the printer and the print server
secure?

Solving home screen application problems

An application error has occurred
Action
Step 1
Check the system log for relevant details.
a
Open a Web browser, and then type the printer IP address in
the address field.
If you do not know the IP address of the printer, then you can:
•
View the IP address on the printer home screen.
•
Print a network setup page or the menu settings pages, and
then locate the IP address in the TCP/IP section.
Note: An IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
b
Click Settings > Apps > Apps Management > System tab >
Log.
c
From the Filter menu, select an application status.
d
From the Application menu, select an application, and then
click Submit.
Does an error message appear in the log?
Yes No
Go to step 3. Go to step 2.
Clear the error Go to step 3.
message.
Contact customer Tighten the cable
support. connections.
Yes No
Go to step 2. Contact
support.
317
customer