Solving Home Screen Application Problems; An Application Error Has Occurred; Solving Option Problems; Option Does Not Operate Correctly Or Quits After It Is Installed - Lexmark 6500e User Manual

Troubleshooting

Solving home screen application problems

An application error has occurred

C
HECK THE SYSTEM LOG FOR RELEVANT DETAILS
1
Type the scanner IP address or host name in the address field of your Web browser.
If you do not know the IP address or host name of the scanner, then you can:
•
View the information on the scanner control panel home screen, or in the TCP/IP section under the
Networks/Ports menu.
•
Print a network setup page or menu settings page and locate the information in the TCP/IP section.
2
Click Settings or Configuration.
3
Click Device Solutions > Solutions (eSF) > System tab > Log.
4
From the Filter menu, select an application status.
5
From the Application menu, select an application, and then click Submit.
M
AKE SURE THE FILE NAME YOU WANT TO SCAN TO IS NOT ALREADY IN USE
Verify that the file to which you want to scan is not open by another application or user.
To help prevent errors, make sure either "Append time stamp" or "Overwrite existing file" is selected in the
destination configuration settings.
A
DJUST THE SCAN SETTINGS
In the destination configuration settings, lower the scan settings. For example, lower the scan resolution, disable
Color, or change the Content type to Text.
C
ONTACT CUSTOMER SUPPORT
If you still cannot isolate the problem, then contact customer support.

Solving option problems

Option does not operate correctly or quits after it is installed

Try one or more of the following:
R
ESET THE PRINTER
Turn the printer off, wait for about 10 seconds, and then turn the printer on.
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