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Troubleshooting
Solving home screen application problems
An application error has occurred
Action
Step 1
Check the system log for relevant details.
a
Open a Web browser, and then type the scanner IP address in the
address field.
If you do not know the IP address of the scanner, then you can:
•
View the IP address on the scanner home screen.
•
Print a network setup page or the menu settings pages, and then
locate the IP address in the TCP/IP section.
Note: An IP address appears as four sets of numbers separated by
periods, such as 123.123.123.123.
b
Click Settings > Apps > Apps Management > System tab > Log.
c
From the Filter menu, select an application status.
d
From the Application menu, select an application, and then click
Submit.
Does an error message appear in the log?
Step 2
Resolve the error.
Is the application working now?
Embedded Web Server does not open
Action
Step 1
Make sure the scanner IP address is correct.
View the scanner IP address:
•
From the scanner home screen
•
From the TCP/IP section in the Network/Ports menu
•
By printing a network setup page or menu settings page, and then
finding the TCP/IP section
Note: An IP address appears as four sets of numbers separated by
periods, such as 123.123.123.123.
Is the scanner IP address correct?
Yes
No
Go to step 2.
Contact
support.
The problem is solved. Contact
support.
Yes
No
Go to step 2.
Type the correct
scanner IP address in
the address field of
your Web browser.
Note: Depending on
the network settings,
you may need to type
"https://" instead of
"http://" before the
scanner IP address to
access the Embedded
Web Server.
363
customer
customer
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