Gray Background On Prints - Lexmark MS810 Series User Manual

Troubleshooting
Compressed images appear on prints
Note: Printing on letter-size paper using a 220-volt fuser compresses images.
Action
Step 1
a
Make sure the size of the paper loaded in the tray matches the fuser
type.
Note: Use a 110-volt fuser for printing on letter-size paper and a
220-volt fuser for printing on A4‑size paper.
b
Resend the print job.
Do compressed images still appear?
Step 2
a
Replace the fuser. For more information on installing the fuser, see
the instruction sheet that came with the part.
b
Resend the print job.
Do compressed images still appear?

Gray background on prints

Leading edge
ABCDE
ABCDE
ABCDE
Trailing edge
Action
Step 1
a
From the Quality Menu on the printer control panel, decrease the
toner darkness.
Note: 8 is the factory default setting.
b
Resend the print job.
Did the gray background disappear from the prints?
Yes No
The problem is solved. Go to step 2.
The problem is solved. Contact
support.
Yes No
The problem is solved. Go to step 2.
316
customer