Printing Problems; Confidential And Other Held Jobs Do Not Print - Lexmark MS810 Series User Manual

Troubleshooting
Action
Step 10
Check if you have selected the correct port settings in the printer driver.
Are the port settings correct?
Step 11
Check the installed printer driver.
Is the correct printer driver installed?
Step 12
Turn off the printer, then wait for about 10 seconds, and then turn the
printer back on.
Is the printer working?
Printer display is blank
Action
Step 1
Press the Sleep button on the printer control panel.
Does Ready appear on the printer display?
Step 2
Turn off the printer, then wait for about 10 seconds, and then turn the
printer back on.
Do Please wait and Ready appear on the printer display?

Printing problems

Confidential and other held jobs do not print

Action
Step 1
a
From the printer control panel, open the Held Jobs folder, and then
verify that your print job is listed.
b
Resend the print job.
For more information,
on page 69 for non‑touch‑screen printer models.
For touch‑screen printer models, see
held jobs" on page 116
on page 164.
Did the jobs print?
see"Printing confidential and other held jobs"
"Printing confidential and other
or "Printing confidential and other held jobs"
Yes No
Go to step 11. Use correct printer
driver settings.
Go to step 12. Install the correct
printer driver.
The problem is solved. Contact
support.
Yes No
The problem is solved. Go to step 2.
The problem is solved. Turn off the printer,
and then contact
customer
Yes No
The problem is solved. Go to step 2.
301
customer
support.