Messages Displayed When Using The Scanner Function; Messages Displayed On The Control Panel When Using The Scanner Function - Ricoh 920F Operating Instructions Manual

5. Troubleshooting When Using the Scanner Function
Messages Displayed When Using the Scanner
Function
This section describes likely causes of and possible solutions for error messages that may appear on the
machine's control panel and the client computer.

Messages Displayed on the Control Panel When Using the Scanner Function

This section describes likely causes of and possible solutions for the error messages that appear on the
control panel.
• If a message not described here appears, act according to the message. For details about how to
5
turn off the main power switch, see "Turning On/Off the Power", About This Machine
Message
"Authentication failed."
"Cannot communicate with
PC. Contact the
administrator."
"Cannot enter manually more
than nnn destinations."
(A figure is placed at nnn.)
"Cannot specify more than
100 destinations."
"Cannot start scanning
because communication was
failed."
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Cause
The entered login user name
or password is incorrect.
WSD (Device) protocol or
WSD (Scanner) protocol is
disabled.
The e-mail has too many (nnn
or more) destinations.
The e-mail has too many
(100 or more) destinations.
While a file was being sent, a
network error occurred and
the file could not be sent
correctly.
Solution
Check the login user name and
password. The machine is unable to
authenticate. Contact the administrator.
Use IPv4 or IPv6, located in
[Configuration] in Web Image Monitor,
to enable [WSD (Device)] and [WSD
(Scanner)].
Split the destinations into two or more
groups.
Split the destinations into two or more
groups.
If the same message appears again after
scanning again, the cause could be a
mixed network, or else network settings
were changed during WSD scanner
transmission. Check with your system
administrator.
.