Table of Contents
Advertisement
USING AUTHORIZATION CODES
After going off-hook, the station user must dial , followed by a four digit authori-
zation code. If you enter a correct code, you will hear confirmation tone and then
receive a dial tone and you can make an outside call in the usual manner. The sta-
tion then follows the dialing class for that authorization code. If you enter an incor-
rect code, the station returns error tone. This code may or may not print on SMDR
reports depending on SMDR programming.
USING THE TIE LINE
OUTGOING
Your office can be connected to another system with a tie line. Use this line to
make calls to stations in the other system. If programming allows, you can access
lines in the other system to make outside calls. Tie line calls can be put on hold,
transferred and conferenced in the same manner as are other outside calls.
•
Lift the handset or press the SPK or MONITOR key.
•
Dial the tie line access code or press the tie line key.
•
When you receive dial tone from the other system, you can dial extension
numbers or access outside lines. You must know the extension numbers
and the line access codes for the other system.
•
Finish the call by replacing the handset or pressing the ANS/RLS or the
MONITOR key if you are using a 7 button phone.
NOTE: Outgoing calls are controlled by the station's dialing class.
INCOMING
Station users in the other system can access the tie line and make intercom calls
to stations in your system. Answer tie line calls ringing at your station as you would
any other outside call.They can be put on hold, transferred and conferenced in the
same manner as are other outside calls.
IN AND OUT ON TIE LINE
[NOT SUPPORTED ON OS 7100]
Users accessing the tie line from the other system can get a line in your system and
make outgoing calls. These calls can be controlled by assigning a dialing class to
the tie line. For further information, see your service company.
8
CALLER ID
SPECIAL FEATURES
NOTE: The Caller ID features below require optional software and/or hard-
ware. Please ask your installation and service company for details.
ABANDON CALL LIST
The system has a system-wide abandoned calls list that stores CID information for
the last 100 calls on the OfficeServ 7000 Series, OfficeServ 500 M and L ver-
sion and 50 calls on the OfficeServ 100 that rang but were not answered and
were accompanied with valid CID information. Calls with CID information consist-
ing of OUT OF AREA, PAYPHONE or PRIVATE will not be stored in the list.The aban-
doned calls list is accessed using the system administrator's passcode. When re-
viewing this list, you are provided options to CLEAR the entry or DIAL the num-
ber. You can use the NND key to toggle between the CID name, CID number and
the date and time the call came in.The system must be using LCR to dial numbers
from the abandoned calls list.
To view the list of abandoned incoming calls for which CID information has been
received:
•
Dial 64 and dial the system administrator passcode.
•
Scroll through the entries using the VOL keys.
CID ON SMDR
The Station Message Detail Records (SMDR) report can be set to include the CID
name and number for incoming calls. This format expands the printout to 113
characters.You must use a wide carriage printer or an 80 column printer set to the
condensed print option.
NUMBER TO NAME TRANSLATION
The system provides a translation table of 1000 entries in the OfficeServ 7100,
7200 and OfficeServ 500 M, and 2000 entries in the OfficeServ 500 L and in the
OfficeServ 7400, and 500 entries on the OfficeServ 100 for use in areas that do
not provide name and number (sometimes called "deluxe") Caller ID or when ANI
is received. When the CID or ANI number is received, the table is searched. When a
match is found, the system will display the corresponding name from the table.
This will allow users in areas that do not support "deluxe"Caller ID or have only ANI
service to provide names for callers.
Home Page
9
Hide quick links:
Advertisement
Chapters
Table of Contents
