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CALLER ID
SELECTING YOUR CALLER ID DISPLAY
Simultaneous display of Caller ID name and number on incoming CO calls on both
lines of display keysets is supported on all OfficeServ systems. On Transferred CO
calls, you can decide if you want to see the Caller ID name or Caller ID number in
the display. Regardless of which data is selected, you can press the NND button to
view the other pieces of Caller ID information. To select the type of Caller ID infor-
mation you wish to view:
•
With the handset on-hook, press TRSF and then dial 119.
•
To set the first line of a ringing call display dial 0.
•
To set the second line of a ringing call display dial 1.
Set the data to display from the following:
- To show nothing dial 0.
- To show Caller ID Number dial 1.
- To show Caller ID Name dial 2.
- To show the DID Number the call came in on dial 3.
- To show the Name of the DID the call came in on dial 4.
- To show the Name of the Group the call came in for dial 5.
- To show the DID Number and then Name of the DID dial 6.
- To show the Name of the DID and then the DID Number dial 7.
•
To set the top line of the display shown after answering a call dial 2.
Set the data to display from the following:
- To show Caller ID Number dial 0.
- To show Caller ID Name dial 1.
- To show the DID Number the call came in on dial 2.
- To show the Name of the DID the call came in on dial 3.
- To show Caller ID Number and then the DID Number dial 4.
- To show Caller ID Name and then the DID Number dial 5.
- To show the DID Number and then the name of the DID dial 6.
- To show the Name of the DID and then the DID Number dial 7.
- To show the C.O. line information dial 8.
•
To set the format if the C.O. line information when the above is set to show C.O.
line information dial 3.
- To show the C.O. line number and the dialed or Caller ID Number dial 0.
- To show only the dialed or Caller ID Number dial 1.
•
Press TRANSFER to exit and store your selection.
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VIEWING THE NEXT CALLER ID CALL
In the event that you have a call waiting or a camped-on call at your keyset, you
can press the NEXT button to display the Caller ID information associated with
the call in queue at you keyset. Either the CID name or CID number will show in
the display depending on you Name/Number selection.
To view Caller ID information for calls that have been camped-on to your keyset,
press the NEXT button.
SAVING THE CALLER ID NUMBER
At any time during an incoming call that provides CID information, you may press
the SAVE button to save the CID number. The system must be using LCR to dial
the saved number.
REDIALING A SAVED CALLER ID NUMBER
To redial a number that has been saved, press the SNR button or dial 17.
NOTES:
1.
Your telephone system must be LCR correctly programmed to redial the
saved number.
2.
If the Hot Keypad feature has been turned off, you must first lift the handset
or press the SPEAKER button before you begin.
STORING A CALLER ID NUMBER
At any time during an incoming call that provides CID information, you may save
the CID number as a speed dial number in your personal speed dial list. To store a
Caller ID number in a personal speed dial bin:
•
Press the STORE button. The system displays the speed dial bin in which the
number was stored—OR—press the CID button and then press the SCROLL
button.
•
Press the STORE soft key.
•
The system displays the speed dial bin in which the number was stored.
NOTE: Your telephone system must have LCR correctly programmed to redial the
saved number. If LCR is not being used on your system, you will not be allowed to
STORE CID numbers.
INQUIRE CALLER ID PARK/HOLD INFO
If you are informed that an incoming call is on hold or has been parked for you,
you may view the Caller ID information before you retrieve the call.This may influ-
ence how you choose to handle the call.
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