Part 2. Calling Line Identification Presentation (Clip) Special Features; Investigate; Abandoned Calls List; Number To Name Translation - Samsung DCS-816 System Administration And Special Features Manual

PART 2.
PRESENTATION (CLIP) SPECIAL
FEATURES

2.1 INVESTIGATE

Investigate allows selected stations with a special class of service to investigate any call in
progress. If CLIP information is available for an incoming call, you can see to whom this
station user is speaking. For outgoing calls, you can see the number that was dialled. After
investigating, you may barge-in on the conversation (if allowed to—see Executive Barge-
In in Part 1 Special Features), disconnect the call or hang up your phone to end the inves-
tigation.
At your keyset, press the ISPY key.
•
Enter your station passcode. (Default passcodes cannot be used).
•
Enter the extension number of the station to investigate.
•
You can now press BARGE to barge-in on the conversation (if allowed).
•
OR
You can press NND to view more information about the call.
OR
You can press DROP to disconnect the call.
NOTE:
1. If the call is an outgoing call, the NND key display will not appear.
2. This feature requires optional hardware (BRI). Ask your installation and service company
for details.

2.2 ABANDONED CALLS LIST

A system-wide abandoned calls list stores CLIP information for the last 100 calls, accom-
panied with valid CLIP information, that rang but were not answered. The abandoned calls
list is accessed using the system administrator's passcode. When reviewing this list, you
are provided options to CLEAR the entry or DIAL the number. You can use the NND key
(or NND soft key) to toggle between the CLIP name, CLIP number and the date and time
the call came in. To view the list of abandoned incoming calls for which CLIP information
has been received:
• Dial 64 and dial the system administrator passcode.
• Scroll through the entries using the VOLUME UP (+) and DOWN (–) keys.

2.3 NUMBER TO NAME TRANSLATION

The system provides a translation table of 200 entries for associating names with CLIP
numbers. You then have the choice of displaying the name on your LCD instead of the
number. When the CLIP number is received, the table is searched. If a match is found,
the system displays the corresponding name from the table.
CALLING LINE IDENTIFICATION
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