OUTSIDE CALLS
MAKING AN OUTSIDE CALL
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Lift the handset and press an idle outside line button, line group button or dial
a line access code to receive dial tone—OR—to use the speakerphone, press
an idle outside line button, line group button or dial a line access code to
receive dial tone through the speaker—OR—press SPK or the MONITOR key
if you are using a 7B phone, receive intercom dial tone and dial a line access
code.
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Dial the telephone number.
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Finish the call by replacing the handset or pressing the ANS/RLS key.
NOTE: You will receive No More Calls tone when you attempt to make a call and
there is no key available for that line.
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If Least Cost Routing is enabled on your phone system, this button may be
labeled LCR or accessed by dialing an access code (usually 9).
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If your system is programmed to require an authorization code before making
a call, dial , plus a valid code before selecting a C.O. line.
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If your system is programmed to require an account code before making a call,
press the ACCT button or dial 47 plus a valid bin number, press the ACCT but-
ton again, or ,, and then select a C.O. line.
For more information on authorization and account codes, see your system
administrator.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset
or press SPK or the MONITOR key if you are using a 7B phone before dialing.
ANSWERING AN OUTSIDE CALL
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Lift the handset and you are automatically connected to the ringing call.
See Ring Preference under Customizing Your
key to automatically answer on the speakerphone.
NOTE: If a call is flashing at your keyset but not ringing, you must press the flash-
ing button to answer.
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Keyset—OR—press the ANS/RLS
UNIVERSAL ANSWER
Outside lines may be programmed to ring a general alerting device. To answer
calls ringing this device, dial 67 or press the UA key.This device can operate in any
one of the six different ring plans.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the handset
or press SPK or the MONITOR key if you are using a 7B phone before dialing.
RECALL DIAL TONE
Press the NEW button to disconnect your existing call, wait for dial tone and then
make a new call on the same line.
NOTE: If this button does not appear on your keyset, the FLASH key may be pro-
grammed to recall dial tone.
SENDING A FLASH
While on an outside call, press the FLASH key to send a flash to the telephone
company. This is required for some custom calling features or CENTREX use.
NOTE: Flash is not available on an ISDN circuit.
BUSY LINE QUEUING WITH CALLBACK
If you receive a busy signal when you are selecting an outside line, this means that
the line or group of lines is busy.
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Press the CBK key or dial 44. You will hear confirmation tone.
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When the line becomes free, the system will call you back.
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Lift the handset or press the ANS/RLS key to answer, wait for dial tone and dial
the telephone number or speed dial number again.
NOTES:
1. A callback will be canceled if not answered within 30 seconds. If you have set a
callback, your CBK key will light.
2. If the Hot Keypad feature has been turned off, you must first lift the handset or
press SPK before dialing.
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