Intercom Calls; Calling Other Stations; Calling Your System Operator; Call Processing - Samsung OfficeServ SMT-i5243 User Manual

INTERCOM CALLS

CALLING OTHER STATIONS

• Dial the extension number or group number.
• Wait for the party to answer.
• If you hear several brief tone bursts instead of ringback tone, the
station you called is set for Voice Announce or Auto An swer.
• Begin speaking immediately after the tone.
• Finish the call by hanging up.
BUSY STATION CAMP-ON
When you call another station and receive a busy signal but you do not want to
wait for a callback:
• Dial 8 receive transfer tone and dial 45.
• The called station will receive off-hook ring or camp-on tone.
• You will hear ringback tone.
• Wait for the called party to answer.
The called station must release its first call or put it on hold before an swer ing your
camp-on.

CALLING YOUR SYSTEM OPERATOR

• Dial 0 to call your system operator or group of op er a tors.
• If you want to call a specific operator, dial that person's ex ten sion num ber.
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CALL PROCESSING

RETRIEVING CALLS ON HOLD AT
AN OTH ER STATION
When a line is on hold at any other station:
• Dial 12 plus the extension number of the station that placed the call on
hold—OR—dial 12 plus the line number if you know what it is.

TRANSFERRING CALLS

Transfer is used to send any call to another extension in one of two ways. You can
perform a screened transfer by informing the other extension who is call ing or you
can perform a blind transfer without notification.
• While you are speaking on a call, dial 8 to receive transfer dial tone and
then dial an extension number. Your call is au to mat i cal ly put on transfer
hold.
• Hang up when you hear ringing—OR—wait for the party to answer and
advise the party of the call and then hang up. If the transfer is refused, you
will be reconnected to the outside line when the station hangs up or you
can 8 to return to the outside party.

TRANSFER WITH CAMP-ON

When you are transferring a call to another station and it is busy, you may camp
the call on to this station:
• While you are speaking on a call, 8 to receive transfer dial tone and then
dial an extension number. Your call is au to mat i cal ly put on transfer hold.
• Hang up when you hear a busy signal. The called party will be alert ed that
a call is waiting.
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