Cannot Transmit; Receive Errors; Will Not Auto-Answer - Muratec MFX-1300 Field Engineering Manual

4.8 Cannot transmit

Symptom: The unit will not transmit
Suggested corrective action:
1. Verify the telephone line cord is properly installed and plugged into the correct type of wall jack.
2. Check for dial tone at the unit and wall jack. If no dial tone is present at the unit, check the NCU PCB.
3. Verify that the correct telephone number has been dialed or that the correct telephone number is
programmed in the autodialer.
4. Insure Security TX turned off.
5. Place a call through the monitor and check for excessive noise or interference on the telephone line.
6. Verify that the remote location is capable of receiving by checking the following:
6.1 Place a call to the remote machine and verify that if auto answers.
6.2 Insure that the remote machine does not have closed network or block junk fax turned on.
6.3 Transmit to another location.
7. Check the operation of NCU PCB and the main control PCB.

4.9 Receive Errors

Symptom: Check message prints after attempting a reception.
Suggested corrective action:
1. Reference the error code on the check message or the journal to the error code list contained in this
section.

4.10 Will not Auto-Answer

Symptom: The unit rights but will not auto-answer.
Suggested corrective action:
1. Check the power cord and AC switch.
2. Verify the telephone line is properly installed.
3. Verify recording paper in the paper cassette.
4. Check the memory capacity. The unit will not answer incoming calls if memory full.
5. Check the number of rings is set to answer on. If set to a high number of rings, the transmitting unit may
"time out".
6. Insure the unit is in the Fax Ready mode.
7. Check the operation of the NCU PCB and the main control PCB.
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