Troubleshooting - Denon AVC-A11XV Operating Instructions Manual

Troubleshooting

If a problem should arise, first check the following.
1. Are the connections correct?
2. Have you operated the receiver according to the Operating Instructions?
3. Are the speakers, and other connected components operating properly?
If this unit is not operating properly, check the items listed in the table below. Should the problem persist, there
may be a malfunction. Disconnect the power immediately and contact your store of purchase.
Symptom Cause
Display not lit and • Power supply cord not plugged in
sound not produced securely.
when power switch
set to on.
• Speaker cables
connected.
• FUNCTION knob position is not
Display lit but sound appropriate.
not produced. • Volume control set to minimum.
• MUTING is on.
• No digital signal is being input.
• AVC-A11XV's video
terminals and monitor's input
terminals are not
connected.
Nothing is displayed on
• Monitor TV's input setting is
monitor.
wrong.
• The PURE DIRECT mode is set.
• DVD player's audio output setting
is not set to bitstream.
No DTS sound is
• DVD player is not DTS-compatible.
produced.
• AVC-A11XV's input setting is set to
analog.
Ultra2 Cinema / THX • Surround back speaker set to 1.
Music Mode / THX
Games Mode cannnot
be set.
• Copying between a source such as
DVD and a VCR is not usually
Copying from DVD to possible, as DVDs are often
VCR is not possible. encoded with copy-protection
signals that prevent
recording.
• Subwoofer's power is not on.
• Subwoofer's initial setting is set to
"NO".
No sound is produced
• Subwoofer's output
from subwoofer.
connected.
• The subwoofer's channel volume
level is set to "OFF".
Measures
• Check the insertion of the power
supply cord plug.
not securely • Connect securely.
• Switch to the proper position.
• Turn volume up to suitable level.
• Switch off MUTING.
• Properly select a digital signal
input source.
output • Check that the connections are
correct.
properly
• Set the TV's input selector to the
terminals to which video signals
are connected.
• Set a surround mode other than
the PURE DIRECT mode.
• Make the DVD player's initial
settings.
• Use a DTS-compatible player.
• Set to AUTO or DTS.
• Connect two surround back
speakers.
• Copying is not possible.
VCR
• Turn on the power.
• Set the setting to "YES".
is not • Connect properly.
• Turn the subwoofer's channel
volume level up.
Symptom
No test tones are • Surround mode is set to a mode
produced. other than Dolby Surround.
No sound is produced • Surround
from surround "STEREO".
speakers.
• Batteries dead.
• Remote control unit too far from this
This unit does not unit.
Page
operate properly when • Obstacle between this unit and
remote control unit is remote control unit.
19
used. • Different button is being pressed.
• < and > ends of battery inserted
in reverse.
• AVC-A11XV's
6
terminals and monitor's input
terminals
20
connected.
• No HDMI/DVI-D signal is being
20
An image is not input.
21
projected with an • The connected monitor equipment
42
HDMI/DVI-D or other equipments do not
connection. support HDCP.
7,
• The
12 ~ 17
connected player (HDMI/DVI-D
FORMAT) does not matche the
—
supported
connected monitor equipments.
• The AVC-A11XV does not play
HDMI audio signals.
24
The HDMI audio is not
output. • The HDMI audio signals are not
—
output
monitor device.
—
• The set's internal temperature has
21, 22
risen and the protection circuit has
been activated.
6, 53,
Power has turned off
57
and the power
• The core wires of the speaker
indicator is flashing
cables are touching each other or
red.
the
—
activating the protection circuit.
• AVC-A11XV is malfunctioning.
• You are playing a monaural source
Sound is only produced
(TV, AM radio broadcast, etc.) in
from the center
the DOLBY/DTS SURROUND or
—
speaker.
HOME THX CINEMA mode.
53
6, 19
31
62
ENGLISH
Cause Measures
• Set to Dolby Surround.
mode is set to • Set to a mode
"STEREO".
• Replace with new batteries.
• Move closer.
• Remove obstacle.
• Press the proper button.
• Insert batteries properly.
HDMI output • Check the HDMI connection.
are not properly
• Properly select HDMI or DVI-D
signal input source.
• The AVC-A11XV will not output
video signal unless the other
equipment supports HDCP.
output format of the • Check whether the output format
of the connected
(HDMI/DVI-D FORMAT) matches
input format of the supported input format of
connected monitor equipments.
• Set the HDMI audio playback
setting at the "HDMI/DVI In
Assign" settings to "AMP".
• Set the HDMI audio playback
from the connected setting at the "HDMI/DVI In
Assign" settings to "TV".
• Put the AVC-A11XV in a well-
ventilated place.
• Turn off the power, then wait for
the set to fully cool off before
turning the power back on.
• Check the connections of all the
speaker cords.
AVC-A11XV's rear panel,
• Turn off the power and contact a
DENON customer service center.
• When playing monaural sources,
select a surround mode other than
DOLBY/DTS
HOME THX CINEMA.
ENGLISH
Troubleshooting
Page
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other than —
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44, 45
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player
44, 45
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SURROUND or