Voice Mail; Setting Call Forwarding - Mitel Panther II 820 System Manual

Mite1 Standard Practise
Incoming external calls can be transferred from a station to the auto attendant. The auto
attendant is able to answer and redirect the transferred call to a station. Since internal call
transfer isn' t available with the Panther II System, an auto attendant can' t direct internal
calls to stations within the system. For the same reason, internal calls that are forwarded
to the auto attendant can' t be redirected either.
Calls that arrive at a busy ONS auto attendant port can be forwarded to another ONS auto
attendant port. Refer to the section
Setting Call Forwarding in
this Practice.
Voice Mail
4.04 A voice mail system provides "voice mailboxes" in which callers can leave re-
corded messages. A person can call your mailbox and leave a recorded message for you.
Later, you can access your mailbox and listen to any messages that have been left for
you.
The ONS Unit can be programmed to allow callers to automatically access your voice
mailbox (see Section 5.03). If the ONS Unit is programmed to allow automatic access,
you can forward your calls directly to your voice mailbox by forwarding your set to the
ONS station that the voice mail system is connected to. If a caller, who has been for-
warded from your set directly to your mailbox, leaves a recorded message, the ONS Unit
will send a message waiting signal to your set. The Intercom indicator lamp on your set
winks if you' ve a message waiting. To respond to a message waiting signal, press the #
key or Intercom key. If the message is entered in your mailbox you will access your
mailbox and hear the recorded message, but if the message was placed on your set from
another Panther set, you' ll simply ring that set.
If a message waiting signal is sent from a Panther set, single-line set or auto attendant to a
station that has call forwarding enabled, the message waiting signal will be forwarded to
the call forwarding destination. But, message waiting signals that are sent from a voice
mail system to a station that has call forwarding enabled will not be forwarded. So, if
someone leaves a recording in your voice mailbox while you have call forwarding en-
abled, your set will indicate that you' ve a message waiting. The message waiting signal
will not appear at the station that your calls are forwarded to. In order for the voice mail
system to send message waiting signals, the ONS station port that the voice mail system
is connected to, must be programmed for Auto Intercom Select (access code 113YY, data
code 0).
Feature Module IV & On Premise Station Unit
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