Multiple Attendants - Mitel Panther II 820 System Manual

Trillium Standard Practice
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Access Code 063 - Loud Bell
Mode)
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Access Code 064 - Loud Bell
(Night Mode)
Ringing/Ringing Over Paging by Line (Day
Ringing/Ringing Over Paging by Line
MULTIPLE ATTENDANTS
Description
A Master Attendant and up to three additional sub-attendants can be
designated per Panther II system (in conjunction with the four possible
Intercom Tenanting / Station Hunt Groups). The Master Attendant is
preprogrammed as Station 10 but may be changed through "Flexible Master
Station Programming" to be any other Set. The Master Attendant has added
capability that other Sets do not have (see Section 4, FLEXIBLE MASTER
STATION PROGRAMMING).
Three sub-attendants can be designated. For example, various autonomous
groups or departments in a company, can provide their own customer
service, and leave the Master Attendant free to perform more efficient call
processing. The Master Attendant simply transfers an incoming call to the
appropriate department' s sub-attendant. The sub-attendant can then route
the call to the appropriate (or available) person, take a message, perform
transfer ringing, etc. All Transfer Ringing Returns, Callbacks, Hold Recall
Return, Dialing "0" for Operator, etc., will go to the group' s sub-attendant.
The Master Attendant can also dial a code to transfer its capabilities to one of
the sub-attendants, for instance, during a lunch break. If the Attendant
cancels the code, all capabilities will be returned.
Conditions
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Sub-attendants should be the LOWEST numbered station in each
Intercom Tenanting / Station Hunt Group.
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Multiple Attendants should be set up only after Intercom Tenanting /
Station Hunt Groups have been programmed, if applicable.
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There can only be one attendant (or sub-attendant) per Intercom
Tenanting / Station Hunt Group.
Programming Required
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Access Code 124 - Intercom Tenanting / Station Hunt Groups
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Access Codes 0370,0371,0372 and 0373 - Multiple Attendants
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Access Code 054 - Private / Non-Private Tenanting
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Features and Services
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