Mitel 6905 User Manual
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Mitel 6905 User Manual

Mitel 6905 User Manual

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Mitel 6905 SIP Phone
RELEASE 6.1.0 USER GUIDE
58016544 REV00
October, 2021

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Summary of Contents for Mitel 6905

  • Page 1 Mitel 6905 SIP Phone RELEASE 6.1.0 USER GUIDE 58016544 REV00 October, 2021...
  • Page 2 ). The information is subject to change without notice and should not be construed in any way as a commit- ment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
  • Page 3 Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the terms of this agreement.

  • Page 4: Table Of Contents

    Welcome ........1 6905 IP Phone ....... . . 1 6905t IP Phone .
  • Page 5 Finding Your Phone’s IP Address ..... . .21 Phone Status through the Mitel Web UI ....22 SIP Account Status .
  • Page 6 Creating a Speed Dial Using the Speed Dial Edit Option ..53 Creating a Speed Dial Using a Programmable Key in the Mitel Web UI 54 Creating Speed Dial Key Using Keypad Speed Dial in the Mitel Web UI 55 Editing Speed Dial Keys .
  • Page 7 Phone Lock Key ....... .72 Configuring a Phone Lock Key ....73 Paging Key .
  • Page 8 Configuring a DND Key ..... . . 102 Configuring DND Using the Mitel Web UI ... . 103 Using DND Modes through the IP Phone UI .
  • Page 9 Preferred Line and Preferred Line Timeout ....128 Configuring Preferred Line and Preferred Line Timeout Using the Mitel Web UI ....... 130 Goodbye Key Cancels Incoming Calls .
  • Page 10 After Warranty Service ......143 Appendix A - Time Zone Codes ..... .145...

  • Page 11: Welcome

    To differentiate between the 6905 IP Phone and 6905t IP Phone, the Mitel shield icon is added to the phone, and handset to indicate that the phone is built from plastics protected with the antimicrobial tech- nology.The 6905t model can also be identified by navigating to the Settings >...

  • Page 12: Phone Features

    PoE switch. Installation and Setup If your System Administrator has not already setup your 6905 SIP phone, please refer to the Mitel 6905 Installation Guide for basic installation and physical setup. For more advanced administration and configuration information, System Administrators should refer to the Mitel SIP IP Phones Administrator...

  • Page 13: Ip Phone Keys

    IP Phone Keys Key Panel The following sections describe the various 6905 phone key functions and how they help you make and manage your calls and caller information. Images of the symbol keys and the symbol hardware platform are used throughout this document.

  • Page 14: Key Description

    Volume Control Speaker Key Keypad Key Description The following table identifies the keys on the key panel of your 6905 IP phone that you can use for handling calls. DESCRIPTION Navigation/Select Keys- Pressing the UP and DOWN keys lets you view different status and text messages on the LCD display (if there is more than 1 line of status/text messages).

  • Page 15: Keypad Keys

    Keys”. Keypad Keys The 6905 has a keypad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alphabet. The 6905 phone keypad includes the following: KEYPAD KEY...
  • Page 16 IP P HONE EYPAD KEYPAD KEY DESCRIPTION 2 ABC Dials 2 When entering text, this key enters A with one press, B with two presses, and Cwith three presses. 3 DEF Dials 3 When entering text, this key enters D with one press, E with two presses, and F withthree presses.

  • Page 17: E.164 Support

    E.164 numbers are formatted as [+] [country code] [subscriber number including area code], and can have a maximum of 15 digits. Users can dial E.164 numbers from 6905 phone. The support for inserting the '+' symbol is provided to users in the following ways: When dialing from the phone, users can insert the '+' symbol by a long-press of the '0' key.

  • Page 18: Getting Started

    HONE Getting Started The 6905 must be set up and configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted.
  • Page 19 Skip to continue without selecting a server.). The 6905 phone then checks settings and looks for new configuration and firmware updates from a server. If a new update is found, the phone displays the message Updating Configuration . This may take a few moments while the phone downloads the latest updates .

  • Page 20: Voice Services

    ERVICES Voice Services Voice Services can be configured on Mitel 6905 SIP phones to provide remote workers access to the same rich communication capabilities as provided to in-office workers. After the initial boot-up of the SIP phone, a Voice Services screen auto-prompts the user to select an appropriate service.
  • Page 21 ETTING TARTED OICE ERVICES For MiCloud Connect, enter User DID and Password. • For MiVoice Connect in the Config. Server field, enter the MiVoice Connect Server IP address. • Or, edit the existing MiVoice Connect Configuration Server address. For Manual Configuration, enter information in the following fields: •...

  • Page 22: Idle Screens

    The phone will auto reboot if the user enters the configuration server details and/or configure a line on • the WebUI. To view or edit the Voice Services settings on the Mitel 6905 SIP phone: (Options) key on the phone to enter the Options menu. Press the Navigate to Voice Services using the navigation keys and press the Select softkey.

  • Page 23: Incomplete Configuration

    If changes have been made to your phone settings, you may need to restart your phone. For more infor- mation on restarting your phone, see “Restarting Your Phone” For more information about connecting your phone, refer to the Mitel 6905 Installation Guide or check with your System Administrator for assistance.

  • Page 24: Methods For Customizing Your Phone

    There are two ways to customize specific options on your phone: Using the Options key on the IP phone. • Using the Mitel Web UI in an Internet browser window from your PC. • Phone Options through the IP Phone UI You can customize your phone by pressing the key and accessing the IP phone UI.
  • Page 25 IP P ETHODS FOR USTOMIZING HONE HONE PTIONS THROUGH THE HONE Option Number OPTION Preferences Tones Ring Tone – Tone Set – Display Contrast Level – Speed Dial Edit Live Dialpad Time and Date Time Format – Daylight Savings – Date Format –...

  • Page 26: Simplified Options List

    IP P ETHODS FOR USTOMIZING HONE HONE PTIONS THROUGH THE HONE Option Number OPTION Directory Display Name Order Sorting Preferences External Sources (available only if external directory sources are config- ured by your Administrator) Phone Lock Diagnostics Log Issue : The Administrator Menu options are Administrator-level functions only, and are not accessible by NOTE the user.

  • Page 27: Using The Ip Phone Ui

    IP P ETHODS FOR USTOMIZING HONE HONE PTIONS THROUGH THE HONE OPTION NUMBER OPTION Preferences Tones Ring Tone – Tone Set – Display Contrast Level – Phone Status IP&MAC Addresses LAN Port PC Port Firmware Info Error Messages Restart Phone Copyright Phone Lock Diagnostics...

  • Page 28: Phone Options Through The Mitel Web Ui

    In addition to the IP phone UI options, you can customize additional options on the IP phone using the Mitel Web UI. In order to access your phone using the Mitel Web UI, you need to know your phone’s IP address.
  • Page 29 PTIONS THROUGH THE ITEL You can logout of the Mitel Web UI at any time by clicking Log Off. The following categories display in the side menu of the Mitel Web UI: Status, Operation, and Basic Settings . HEADINGS DESCRIPTIONS...
  • Page 30 • Account Configuration - Allows you to configure DND and Call Forward by account. You can have multiple accounts on the 6905. Custom Ringtones - Allows you to upload up to 8 custom WAV file ringtones on the phone that can be used as your incoming ring tone. For more information on...

  • Page 31: Phone Status

    If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Mitel Web UI. Use the following procedure to find your phone’s IP address.

  • Page 32: Phone Status Through The Mitel Web Ui

    Enter key. The IP address of your 6905 IP phone displays in the IP Address field. Phone Status through the Mitel Web UI Use the following procedure to view the phone status through the Mitel Web UI .

  • Page 33: Sip Account Status

    SIP Status • SIP Account Status The IP phones show the SIP registration status on the IP phone’s Status screen in the Mitel Web UI. The following table describes the status conditions that can display for the account. STATUS CONDITION...

  • Page 34: Customizing Your Phone

    HONE ONES AND Customizing Your Phone The following paragraphs describe the options available from either the IP phone UI, the Mitel Web UI, or both, and provide procedures applicable to the option. Ring Tones and Tone Sets You can configure ring tones and ring tone sets on the IP phone.
  • Page 35 USTOMIZING HONE ONES AND CONFIGURATION METHOD VALID VALUES DEFAULT VALUE Mitel Web UI Global: Global Setting: Velocity Tone 1 Skyline Rise Daybreak After Hours Open Road Pronto Voyage Bloom Move Tone 1 to 15 Silent Custom Ring Tone 1 to 8...

  • Page 36: Configuring Ring Tones And Tone Sets

    Ring cadence pattern • You configure global ring tones and tone sets using the IP phone UI and Mitel Web UI. Installing a custom ring tone can be performed using the Mitel Web UI only. Configuring Ring Tones and Tone Sets...
  • Page 37 Set. The ring tone and tone set you select is immediately applied to the IP phone. Mitel Web UI Click on Basic Settings > Preferences > Ring Tones. For global configuration In the Ring Tones section, select a country from the Tone Set field. Valid values are: Australia –...

  • Page 38: Installing Custom Ring Tones Using The Mitel Web Ui

    USTOMIZING HONE ONES AND Installing Custom Ring Tones Using the Mitel Web UI NOTE Access to the Custom Ringtones Web UI menu is only available if enabled by your System Adminis- trator. Ringtones must be in .wav format. The IP phones support the following WAV file specifications: G.711 μ-law and a-law Codec...

  • Page 39: Display

    The Live Dialpad option on the IP phone turns the live dialpad mode on or off. With the live dialpad feature enabled, the 6905 IP phone automatically dials out and turns on handsfree mode as soon as a dialpad/keypad key or programmable key is pressed. With live dialpad disabled, if you dial a number while the phone is on-hook, lifting the receiver or pressing the initiates a call to that number.

  • Page 40: Configuring Time And Time Format

    • Daylight savings time • Time servers • : Only the time and date formats and time servers can be set using the Mitel Web UI. NOTE Configuring Time and Time Format IP Phone UI Press on the phone to enter the Options List.

  • Page 41: Configuring The Time Zone

    USTOMIZING HONE IME AND DD/MM/YY – DD-MM-YY – MM/DD/YY – MMM DD – DD MMM YYYY – WWW DD MMM – DD MMM – DD.MM.YYYY – Set to save the Date Format setting. Press the key or select Configuring the Time Zone IP Phone UI Press on the phone to enter the Options List.

  • Page 42: Configuring Time Servers

    Enter an IP address or domain name for the time server. : Time Servers are enabled by default. The Time Servers can be Enabled or Disabled only from NOTE the Mitel Web UI. Press the key or select Set to save the time server setting.

  • Page 43: Language

    Click Save Settings. Language The IP phones support several different languages. You can have the IP phone UI and the Mitel Web UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, configuration parameters, etc.) display in that language.

  • Page 44: Specifying The Language To Use

    Turkish • You can also configure the language to use when inputting values in the Mitel Web UI and the IP phone Specifying the Language to Use Once the language pack(s) are available on your phone from your System Administrator, you can specify which language to use on the phone and/or the Mitel Web UI.

  • Page 45: Input Language

    System Administrator. Input Language The 6905 supports text and character inputs in various languages (English, German, French, Spanish, Italian, Portuguese, Russian, and Nordic). Inputting textual or character information into the IP phone UI can be done using the keypad on the phone.
  • Page 46 USTOMIZING HONE ANGUAGE UPPERCASE CHARACTERS LOWERCASE CHARACTERS JKL5 jkl5 MNO6ÑÓÒÔÖ mno6ñóòôö PQRS7 pqrs7 TUV8 tuv8úùûü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\\@ #/\\@ Spanish UPPERCASE CHARACTERS LOWERCASE CHARACTERS 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÁÀÇ abc2áàç DEF3ÉÈ def3éè GHI4ÏÍ ghi4ïí JKL5 jkl5 MNO6ÑÓÒ mno6ñóò PQRS7 pqrs7 TUV8ÚÜ...
  • Page 47 USTOMIZING HONE ANGUAGE UPPERCASE CHARACTERS LOWERCASE CHARACTERS JKL5 jkl5 MNO6Ö mno6ö PQRS7ß pqrs7ß TUV8Ü tuv8ü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\\@ #/\\@ Italian UPPERCASE CHARACTERS LOWERCASE CHARACTERS 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÀCÇ abc2àcç DEF3ÉÈË def3éèë GHI4 ghi4 JKL5 jkl5 MNO6ÓÒ mno6óò PQRS7 pqrs7 TUV8Ù...
  • Page 48 USTOMIZING HONE ANGUAGE UPPERCASE CHARACTERS LOWERCASE CHARACTERS JKL5 jkl5 MNO6ÓÔÕ mno6óôõ PQRS7 pqrs7 TUV8ÚÜ tuv8úü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\\@ #/\\@ Russian UPPERCASE CHARACTERS LOWERCASE CHARACTERS 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ÀÁÂÃ2ABC aáâã2abc ДЕЁЖЭ3DEF Дeëжз3def ИЙКЛ4GHI ийкл4ghi МНОП5JKL мноп5jkl РСТУ6MNO рсту6mno ФХЦЧ7PQRS7 фхЧч7pqrs ШЩЪЫ8TUV...
  • Page 49 Nordic – : Available input languages are dependent on the configuration enabled by your System NOTE Administrator. Press the key or select Set to set an input language. Mitel Web UI Click on Basic Settings > Preferences > Language Settings.

  • Page 50: Latin 2 Character Set

    Latin 2 Character Set The 6905 includes support for ISO 8859-2 (Latin2) of multi-national languages when displaying and input- ting in the IP phone UI and the Mitel Web UI. UTF-8 is also compatible with XML encoding on the IP phones.

  • Page 51: User Password

    This category allows you to change the user password for your phone. Changing your password ensures that only you can alter your phone settings, and helps keep your system secure. You can change your user password using the IP phone UI or the Mitel Web UI. CONFIGURING A USER PASSWORD If unsupported characters are present in the user password or if the password length exceeds 15 charac- ters in the configuration file then the phone uses the default password.

  • Page 52: Setting A User Password

    If you forget your password, you can reset it and enter a new password. The reset user password feature resets the password to the factory default which is blank (no password). You can reset a user password using the Mitel Web UI only. : The IP phones support alphanumeric password with the supported characters.

  • Page 53: Restarting Your Phone

    USTOMIZING HONE ESTARTING HONE Mitel Web UI Click on Operation > Phone Lock. CIick on the Reset User Password field, click Reset . The following screen displays In the Current Password field, leave this blank. In the New Password field, enter a new password.

  • Page 54: Credentials

    Press # Confirm to confirm the restart of the phone. If you do not wish to restart your phone, press Cancel key to cancel. : Your phone is out of service temporarily during the restart and downloading process. NOTE Mitel Web UI Click on Operation > Reset. Click Restart. Click OK.

  • Page 55: Directory

    USTOMIZING HONE IRECTORY Directory You can configure directory entries to display using the contact’s first name and then last name or vice versa. Moreover, the option to sort contacts using either their first name or last name is available. If external Directory sources are configured, you can enable/disable the respective Directory sources as well as rename Directory folder labels in this menu.

  • Page 56: Phone Lock

    Phone Lock Key In the Mitel Web UI, the Operation > Phone Lock path also allows you to perform the following: Reset a user password. Clicking on the Reset key in the Reset User Password field displays a screen •...

  • Page 57: Emergency Dial Plan

    You can set the emergency dial plan using the Mitel Web UI only. NOTE Emergency dial plan pattern matching is only functional when the live dialpad feature is enabled.

  • Page 58: Defining An Emergency Dial Plan

    A police and/or fire emergency number in Asia, Europe, Middle East, and South America. Defining an Emergency Dial Plan Mitel Web UI Click on Operation > Phone Lock. In the Emergency Dial Plan field, enter the 3-digit number used in your local area to contact emer- gency services.

  • Page 59: Line Key And Programmable Keys

    Line and Call Appearance Keys The 6905 has one hard line/call appearance keys with a status light. This line/call appearance key and light can represent physical line, calls for your extension or calls from a group that your extension is part of.
  • Page 60 EY AND ROGRAMMABLE ROGRAMMABLE You can only use the Mitel Web UI to configure key functions. The following table lists the functions you can set on the programmable keys and provides a description for each function: KEY FUNCTION DESCRIPTION None Indicates the key has no function assigned.
  • Page 61 EY AND ROGRAMMABLE ROGRAMMABLE KEY FUNCTION DESCRIPTION Callers List (Key 1 by Default) Indicates the key is configured to access the Callers List. Redial Indicates the key is configured to access the Redial List. Conference Indicates the key is configured to initiate a conference call.

  • Page 62: Creating A Speed Dial Key

    The normal function of the speed dial option allows you to dial a number quickly by pressing a key config- ured for speed dialing. You can program the keys on the 6905 to speed dial outside numbers, dial directly to another person’s line or extension, or set it up to quickly access features such as Caller ID (*69) and voicemail.

  • Page 63: Creating A Speed Dial Using The Speed Dial Edit Option

    EY AND ROGRAMMABLE REATING A PEED IP Phone UI Press a programmable key or a number key on the keypad for three seconds. A screen displays with the prompt, Enter Number> . Enter a phone number or extension to assign to that speed dial key. The following example illustrates the screen display: Press Save to save the number as a speed dial key.

  • Page 64: Creating A Speed Dial Using A Programmable Key In The Mitel Web Ui

    Press Save to save the speed dial key to the line specified. Creating a Speed Dial Using a Programmable Key in the Mitel Web UI Click on Operation > Programmable Keys. Select from Key 1 through Key 3.

  • Page 65: Creating Speed Dial Key Using Keypad Speed Dial In The Mitel Web Ui

    In the Line field, select a line for which to apply the speed dial to. Valid values are 1 and 2. Click Save Settings. Editing Speed Dial Keys On the 6905, you can edit a speed dial key using any of the following methods: Using the Mitel Web UI at the path: •...

  • Page 66: Editing A Speed Dial On A Programmable Key

    You can cancel out of the speed dial editing process at any time without saving, by pressing the key. On the 6905, you can remove the speed dial key by erasing the speed dial number digits (leaving the speed dial value blank) and then pressing 4 Save . Use the 3 key to delete the digits.

  • Page 67: Editing A Speed Dial Using Keypad Speed Dial In The Mitel Web Ui

    EY AND ROGRAMMABLE ISTURB Editing a Speed Dial Using Keypad Speed Dial in the Mitel Web UI Click on Operation > Keypad Speed Dial. Select from Key 1 through Key 9. In the input box, edit the phone number, extension, or speed dial prefix for this Digit key. If you enter a speed dial prefix, you must enter the + character at the end of the prefix number (for example, 123456+).

  • Page 68: Configuring A Dnd Key

    Click Save Settings to save the DND key setting. XML Key The 6905 IP phone has a feature you can enable called XML (Extensible Markup Language). XML is a markup language much like HTML. Your System Administrator can create customized XML applications and load them to your IP phone.

  • Page 69: Configuring An Xml Key

    After XML applications have been saved to your IP phone, and after a key has been configured to access the XML application(s), the customized service is ready for you to use. IP Phone UI Press the key configured for XML on the 6905 phone. Use the to scroll through the XML applications.

  • Page 70: Flash Key

    Flash Key You can set a programmable key to generate a flash event when it is pressed on the 6905. You do this by setting the key to Flash. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).

  • Page 71: Configuring A Sprecode Key

    Click Save Settings. Park/Pickup Keys The 6905 phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP phones support the Park/Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ call managers.

  • Page 72: Configuring Park/Pickup Keys

    EY AND ROGRAMMABLE ICKUP Configuring Park/Pickup Keys Mitel Web UI Click on Operation > Programmable Keys. Select from Key 1 through Key 3. In the Type field, select Park. : The Value field should be configured by the Administrator. NOTE Select from Key1 through Key 3.

  • Page 73: Last Call Return Key

    Last Call Return Key Using the Mitel Web UI, you can configure the Last Call Return function on a key. If you configure Last Call Return on a key, and a call comes into your phone, after you are finished with the call and hang up, you can press the key configured for Last Call Return and the phone dials the last call you received.

  • Page 74: Configuring A Call Forward

    For more information about call forwarding and call forwarding modes, see Call Forward Configuration Configuring a Call Forward Mitel Web UI Click on Operation > Programmable Keys Select from Key 1 through Key 3. In the Type field, select Call Fwd.

  • Page 75: Configuring A Speeddial/Xfer Key

    Click Save Settings. Speeddial/Conf The 6905 allows you to configure a programmable key to be used as a speed dial conference key ( Speeddial/Conf key) while remaining in the current call. This key allows a user on a call to conference another party at a predefined number while remaining in the call.

  • Page 76: Configuring A Speeddial/Conf Key

    The Directory feature allows you to view Directory entries from multiple sources and store frequently used names and numbers on the phone. You can also dial directly from a Directory entry. Using the Mitel Web UI, you can assign the Directory function to any programmable key. : For more information about the Directory, see “Directory”.

  • Page 77: Callers List Key

    ALLERS Callers List Key By default, the Callers List key is programmed on Key 1. However, using the Mitel Web UI, you can reas- sign the Callers List key to any of the three programmable keys on the phone. The Callers List is a stored log of your incoming calls. You can use the Callers List key to access a list of callers that called your phone .

  • Page 78: Redial Key

    To redial the last number that you manually dialed, pick up the handset (optional). Press By default, the Redial key is programmed on Key 2. However, using the Mitel Web UI, you can reassign the Redial key to any of the three programmable keys on the phone.

  • Page 79: Conference Key

    In the Type field, select Conference. Click Save Settings. Transfer Key By default, the Transfer key is programmed on Key 3. However, using the Mitel Web UI, you can reassign the Transfer key to any of the three programmable keys on the phone...

  • Page 80: Configuring A Transfer Key

    : For more information about transferring calls, see Transferring Calls NOTE Configuring a Transfer Key Mitel Web UI Click on Operation > Programmable Keys . Select from Key 1 through Key 3. In the Type field, select Transfer . Click Save Settings .

  • Page 81: Configuring An Intercom Key

    . When you hang up, the remote phone also hangs up. Services Key The 6905 allows you to configure a Services key that, when pressed displays the Services Menu. The Services Menu can also be accessed through the Options List.

  • Page 82: Configuring A Services Key

    The Services key can also access any XML applications setup by your System Administrator. Contract your System Administrator for more information. Configuring a Services Key Mitel Web UI Click on Operation > Programmable Keys. Select from Key 1 through Key 3.

  • Page 83: Configuring A Phone Lock Key

    In the Type field, select Phone Lock. Click Save Settings. : You can lock/unlock the phone using the new key you just configured, using the Mitel Web UI NOTE at the path Operation > Phone Lock , or using the Phone Lock option on the IP phone UI at the path Options >...

  • Page 84: Configuring A Paging Key

    Using the Paging Key The following procedure describes the use of the Paging key on the IP phone. The procedure assumes you have already configured the Paging key using the Mitel Web UI. NOTE The recipient of a Paging call can set a global Do Not Disturb (DND) to ignore any incoming pages.

  • Page 85: Save Key

    Save Key The Save key allows you to save items to the 6905 IP phone’s Local Directory. Use the following procedure to configure a key as a Save key in the Mitel Web UI. Configuring a Save Key Mitel Web UI Click on Operation >...

  • Page 86: None Key

    EY AND ROGRAMMABLE None Key Use the following procedure to delete a key’s functionality on the 6905 IP phone Setting a None Key Mitel Web UI Click on Operation > Programmable Keys. Select from Key 1 through Key 3. In the Type field, select None.
  • Page 87 EY AND ROGRAMMABLE ISCREET INGING Select from Key 1 through Key 3. In the Type field, select Discreet Ringing. Click Save Settings.

  • Page 88: Making Calls

    AKING ALLS IALING A UMBER Making Calls This section describes ways to make calls on your 6905 phone, using your handset or speakerphone. Dialing a Number First, take the phone off-hook by: Lifting the handset • Pressing • Pressing a line/call appearance key.

  • Page 89: Using A Headset

    ALLS USING A HEADSET The 6905 SIP Phone accepts analog headsets through the handset jack RJ11 located on the back of the phone. Contact your telephone equipment retailer or distributor to purchase a compatible headset. : Customers should read and observe all safety recommendations contained in headset operating NOTE guides when using any headset.

  • Page 90: Accessing The Redial List

    AKING ALLS EDIAL Accessing the Redial List IP Phone UI Press the Redial hard key or configured Redial key to access the Redial List. The information for your most recent call is displayed. : To redial the last called number, press the Redial key again. NOTE to scroll through the list to view the other numbers.

  • Page 91: Delete All Items

    AKING ALLS IP Phone UI Delete All Items Press the Redial hard key or configured Redial key. Press the configured Delete key. Delete All key at the prompt to erase all items from the Redial List. Press the Mute You can use the key to mute the handset or speakerphone.

  • Page 92: Receiving Calls

    ECEIVING ALLS NSWERING AN NCOMING Receiving Calls When a call is ringing at your extension, you see the inbound call screen. The line/call appearance LED flashes quickly for the incoming call. Answering an Incoming Call IP Phone UI For hands free operation, press or the line/call appearance key for the incoming call.

  • Page 93: Sending An Incoming Call To Voicemail

    ECEIVING ALLS ENDING AN NCOMING ALL TO OICEMAIL and cancel the deflection process after five rings. However, if you cancel the deflection process before five rings, the call will be forwarded per usual. IP Phone UI During an incoming call, press the key or programmable key configured with Transfer function- ality.

  • Page 94: Handling Calls

    The call/line appearance light for the line you are on flashes to indicate that you are still connected. : On Mitel 6905 SIP phone, LED next to the Hold hard key does not flash as there is no LED next to NOTE...

  • Page 95: Automatic Hold

    (that meets the above three conditions) will disconnect the call on hold instead of launching the transfer. Transferring Calls By default, the Transfer key is preprogrammed on Key 3 of the 6905 IP phone. You can use this program- mable key to transfer calls.

  • Page 96: Blind Transfer

    Direct Transfer The 6905 IP phone provides a convenient direct method of transferring an existing call to another existing call. If you have the transfer recipient on hold on another line, you can simply navigate to the recipient and press the Transfer key and the direct transfer will be performed.

  • Page 97: Transferring An Existing Call To Another Existing Call

    ANDLING ALLS RANSFERRING ALLS Enter the extension number (or the outside number) to Party 2. This is the Party for which you want to transfer Party 1. To cancel the transfer press the key, or hang up the handset. : Users are able to edit the destination number by pressing the 3 navigation key, which acts as NOTE a Backspace key.

  • Page 98: Indication Of Transferred Calls

    NOTE Local Conferencing The 6905 phone supports up to 3 parties (including yourself) in a conference call. This is called Local Conferencing and is the default method of conferencing on the 6905. : Your System Administrator can set your Conference key to speed dial a specific number. Contact NOTE your System Administrator for more information.

  • Page 99: Centralized Conferencing (For Sylantro And Broadsoft Call Managers)

    Centralized Conferencing (for Sylantro and BroadSoft Call Managers) The 6905 allows you to create multiple conferences with unlimited participants (depending on your server limitations) when your Administrator enables Centralized Conferencing. If your Administrator does not enable Centralized Conferencing, then the 6905 uses Local Conferencing by default.
  • Page 100 Setting Up Multiple Conferences (for Sylantro Call Manager only) : The 6905 is limited to 2 conferences (a single conference each on lines 1 and 2). NOTE Start Conference 1 using the procedures in the previous section, “Setting Up a Conference and...

  • Page 101: Ending A Conference And Transferring Remaining Parties

    Ending a Conference and Transferring Remaining Parties The 6905 allows a host to drop from a 3-way conference and let the other two parties remain connected. If you are the host of a conference and want to leave that conference press the 3 Leave key on the phone.

  • Page 102: Managing Calls

    ANAGING ALLS IRECTORY Managing Calls The 6905 has several features that make it easier to manage calls, and to keep track of your caller history as well as your business and personal contacts. These features include: Directory • Callers List •...

  • Page 103: Local Directory Features

    ANAGING ALLS IRECTORY IP Phone UI Press the configured Directory key or press on the phone to enter the Options List and navigate to the Services > Directory menu. key to view the All folder and press the Search key. Press the Use the dialpad keys to enter the name (first, last, full, or partial) of the entry you are searching for and press the...

  • Page 104: Adding New Entries To The Local Directory

    ANAGING ALLS IRECTORY From the Local Directory menu, you can search for a contact, place a call to the selected contact, add new contacts to the Local Directory, delete all contacts, delete individual contacts, or edit existing contacts. NOTE Up to 1000 Directory contacts can be stored locally on the phone. •...

  • Page 105: Editing An Existing Local Directory Entry

    ANAGING ALLS IRECTORY Repeat Steps 4 and 6 for any additional numbers. If you do not want to define any additional numbers, you can simply leave the number field empty and press Next. Use the navigation keys to select the desired ring tone for the respective contact and then select Next.

  • Page 106: Delete All Entries In The Local Directory

    Press the programmed Directory key to save the contact you selected to the Directory. Downloading the Directory to Your PC You can download the Directory to your PC through the Mitel Web UI. The phone stores the directo- rylist.csv file to your PC in comma-separated value (CSV) format.

  • Page 107: External Directory Source Features

    ANAGING ALLS IRECTORY Downloading the Directory Mitel Web UI Click on Operation > Directory. In the Directory field, click on Save As. A download window displays. Click OK . Enter the location on your computer where you want to download the Directory and click Save.

  • Page 108: Callers List

    Callers List. The Callers List is a stored log of your incoming calls. The 6905 IP phone stores information for up to 200 incoming calls in the Callers List. Your phone logs the number and name (if available) of the caller, when they last called, and the number of times they tried to reach you.

  • Page 109: Accessing The Callers List

    ANAGING ALLS ALLERS Icon Description Indicates an answered call in the Callers list. Accessing the Callers List IP Phone UI Press the programmed Callers List key. Press to move through the Callers List. Press to see the most recent call, or to see the oldest call on your list.

  • Page 110: Deleting All Entries In The Callers List

    Downloading the Callers List to Your PC You can download the Callers List to your PC for viewing using the Mitel Web UI. When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format.

  • Page 111: Dnd And Call Forward

    On the 6905, you can set DND on the phone-side for a specific account or for all accounts on the phone. You can set three modes for DND using the Mitel Web UI at the path, Basic Settings > Preferences >...

  • Page 112: Configuring A Dnd Key

    ORWARD You can then configure a DND key for the phone using the Mitel Web UI at the path, Operation > Program- mable Keys . You can enable and disable DND by toggling the key or by setting DND for a specific account at the path, Basic Settings >...

  • Page 113: Configuring Dnd Using The Mitel Web Ui

    If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to Phone. Using the Mitel Web UI, if you change the DND Key Mode to Phone, all accounts synchronize to the current setting of Account 1.

  • Page 114: Using Dnd Modes Through The Ip Phone Ui

    If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to Phone. Using the Mitel Web UI, if you change the DND key mode to Phone, all accounts synchronize to the current setting of Account 1.
  • Page 115 ANAGING ALLS ORWARD DND in Account Mode IP Phone UI Use the navigation keys to scroll through each account. With the account in focus on the IP phone UI, press the DND key to turn on/off DND for the account. In the above example, two accounts are configured on the phone.

  • Page 116: Call Forward Configuration

    Call Forward (CFWD) on the IP phone allows incoming calls to be forwarded to another destination. On the 6905, you can set CFWD on the phone-side for a specific account or for all accounts on the phone. You can set three modes for CFWD using the Mitel Web UI at the path, Basic Settings > Preferences >...

  • Page 117: Configuring Cfwd Using The Mitel Web Ui

    (In the Mitel Web UI, only the account you configured is enabled. All other accounts are grayed out but set to the same configuration.) Using the Mitel Web UI, if you make changes to that initial account, the changes apply to all accounts on the phone.
  • Page 118 ANAGING ALLS ORWARD The illustration above shows 2 accounts configured on the phone. Accounts must be set up by your System Administrator. For each account, enable the CFWD state by placing a check mark in one or more of the following State fields: –...

  • Page 119: Using Cfwd Through The Ip Phone Ui

    If you selected Phone mode, all accounts are set to the same CFWD configuration (All, Busy, and/or No Answer) as Account 1 on the phone. (In the Mitel Web UI, only Account 1 is enabled. All other accounts are grayed out but use the same configuration as Account 1).
  • Page 120 ANAGING ALLS ORWARD CFWD in Account Mode IP Phone UI Use the navigation keys to scroll through each account. In the above example, account 1 has CFWD All enabled and account 2 has CFWD Busy enabled. Press the programmed Call Forward key. The Call Forward Mode screen displays. Use the navigation keys to scroll through each state type.
  • Page 121 ANAGING ALLS ORWARD Press the 4 Change navigation key for the state you selected in Step 3. Scroll to the CFWD State screen. This displays the current state of the mode you selected. In the following example, the CFWD All state is ON. Press the 4 Change navigation key in the CFWD State screen.
  • Page 122 ANAGING ALLS ORWARD Press 2Next to select the number of rings to apply to the phone for call forwarding incoming calls. Valid values are 1 to 20. Default is 3. When the phone receives an incoming call, and call forward is configured on the phone, the phone rings the number of times you specify in the No.
  • Page 123 ANAGING ALLS ORWARD In the above example, account 1 and account 2 are the accounts configured on the phone. Both accounts have CFWD enabled as indicated by the CFWD All message. : In Phone mode, when you change the call forward configuration for an account, the change NOTE applies to all accounts.
  • Page 124 ANAGING ALLS ORWARD Change key for the mode you selected in Step 2. Scroll to the CFWD State screen. Press the This screen displays the current state of the mode you selected. In the following example, the CFWD All state is ON. Press the 4 Change key in the CFWD State screen.
  • Page 125 ANAGING ALLS ORWARD Press the 2 Next key to select the number of rings to apply to the phone for call forwarding incoming calls. Valid values are 1 to 20. Default is 3. When the phone receives an incoming call, and call forward is configured on the phone, the phone rings the number of times you specify in the No.
  • Page 126 ANAGING ALLS ORWARD In the above example, account 1 has CFWD All enabled and account 2 has CFWD Busy enabled. Press the Call Forward key. The Call Forward menu displays. Use the navigation keys to scroll through each state type. In the above example, CFWD All is enabled as indicated by a check mark ( ), CFWD Busy is enabled but no call forward phone number configured as indicated by a ! , and CFWD No Answer is...
  • Page 127 ANAGING ALLS ORWARD Press the Change key in the CFWD State screen. Press Next to toggle the state of the CFWD state ON or OFF. In the example in Step 4, you press Next to change the option to Off. Press the Set key to save the change.
  • Page 128 ANAGING ALLS ORWARD Press the Next key to select the number of rings to apply to the phone for call for-warding incoming calls. Valid values are 1 to 20. Default is 3. When the phone receives an incoming call, and call forward is configured on the phone, the phone rings the number of times you specify in the No.

  • Page 129: Additional Features

    ISPLAY IGITS Additional Features This section describes additional features you can use on the 6905 phone. Display DTMF Digits A feature on the IP phones allows users to enable or disable DTMF (dual-tone multi-frequency) digits to display to the IP phone when using the keypad to dial, or when dialing from a programmed key.

  • Page 130: Configuring Display Of Dtmf Digits

    Play Call Waiting Tone You can enable or disable the playing of a call waiting tone when you are on an active call and a new call comes into the phone. You can configure this feature using the Mitel Web UI.

  • Page 131: Configuring Call Waiting Tone

    . Click Save Settings. Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the Mitel Web UI.

  • Page 132: Configuring Stuttered Dial Tone

    XML Beep Support Using the Mitel Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the XML Beep Support field at the path Basic Settings > Preferences > General. If you disable this feature, then no beep is heard when the XML application arrives to the phone.

  • Page 133: Configuring Xml Beep Support

    Status Scroll Delay Using the Mitel Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the Status Scroll Delay (seconds) field at the path Basic Settings >...

  • Page 134: Configuring Status Scroll Delay

    Switch UI Focus to Ringing Line You can configure a feature on the 6905 that controls the behavior of the phone when it receives an incoming call when it is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the phone switches focus to the ringing line to enable the user to see who is calling them.

  • Page 135: Configuring Switch Focus To Ringing Line Using The Mitel Web Ui

    URING CTIVE ALLS Configuring Switch Focus to Ringing Line Using the Mitel Web UI Click on Basic Settings > Preferences > General. The Switch Focus to Ringing Line field is enabled by default. To disable this field, uncheck the box.

  • Page 136: Configuring Call Hold Reminder During Active Calls

    Call Hold Reminder (on single hold) On the 6905 IP phone, you can enable or disable a feature that will start the reminder ring splash timer as soon as you put a call on hold (even when no other calls are active on the phone). When enabled, the phone initiates a reminder ring splash periodically for the single call on hold.

  • Page 137: Configuring Call Hold Reminder

    Call Waiting Tone Period. A value of 0 is the default and plays the call waiting tone only once on the active call. When the incoming caller hangs up, the call waiting tone stops on the existing active call. You can enable or disable this feature in the Mitel Web UI.

  • Page 138: Configuring Call Waiting Tone Period

    Preferred Line and Preferred Line Timeout The 6905 has two parameters called preferred line and preferred line timeout. If you enable the preferred line parameter on your phone, after a call ends (incoming or outgoing), the display switches back to the preferred line.
  • Page 139 DDITIONAL EATURES REFERRED INE AND REFERRED IMEOUT PHONE FEATURE PREFERRED LINE BEHAVIOR Last Call Return The phone switches back to the focused line immediately after the call ends. Speeddial The line is already specified when the speed dial is created. The phoneswitches back immediately after the call ends.

  • Page 140: Configuring Preferred Line And Preferred Line Timeout Using The Mitel Web Ui

    Goodbye Key Cancels Incoming Calls The 6905 has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call. The parameter is called...

  • Page 141: Configuring Goodbye Key To Cancel Incoming Calls

    If you disable this feature, and the phone receives another call when an active call is already present, the 6905 displays 2 Ignore on the LCD. For the 6905, you must use the 2 navigation key to ignore the call.

  • Page 142: Configuring Message Waiting Indicator

    NCOMING NTERCOM EATURES You configure the MWI using the Mitel Web UI. Configuring Message Waiting Indicator Click on Basic Settings > Preferences > General. The Message Waiting Indicator Line field is set to all lines by default. If required, change the setting to a specific line by selecting a line from the list.

  • Page 143: Auto-Answer/Play Warning Tone

    Allow Barge In is enabled by default. Configuring Incoming Intercom Settings Mitel Web UI Click on Basic Settings > Preferences > Incoming Intercom Settings. The Auto-Answer field is enabled by default. The automatic answering feature is turned on for the IP phone for answering Intercom calls.

  • Page 144: Group Rtp Paging

    Mitel Web UI only. The 6905 in the local network listens for RTP on the pre-configured multicast address. The phone displays the Paging message to the phone’s LCD. It uses the G711 uLaw CODEC for multicast RTP.

  • Page 145: Shared Call Appearance (Sca) Call Bridging

    (SCA) C DDITIONAL EATURES HARED PPEARANCE RIDGING Click Save Settings. Shared Call Appearance (SCA) Call Bridging Shared Call Appearance (SCA) is when incoming calls are presented to multiple phones simultaneously. For example, it is the ability to assign the boss' extension to a key on the secretary's phone. Calls can be transferred between two phones with the same extension key by simply putting the call on hold at one phone and picking it up on the other.
  • Page 146 (SCA) C DDITIONAL EATURES HARED PPEARANCE RIDGING The following tables provide the key states and LED behavior in an SCA bridge call for users involved in an SCA call and users not involved in the SCA call. Line Keys and Idle Screens Line LED for Caller ID for Line LED for...

  • Page 147: Star Codes

    All of the main call handling and extension management features using star codes can be set on your phone by your Administrator. Contact your System Administrator for more information. If these have not been set up, you can dial any star code commands on the 6905 phone the same way you would on a regular telephone.

  • Page 148: Troubleshooting Solutions

    Why can’t I get a dial tone? Check for any loose connections and that the phone has been installed properly. For installation instruc- tions, please refer to the Installation and Setup section in the Mitel 6905 Installation Guide provided with your phone.

  • Page 149: Why Does My Phone Display The No Service Message

    The phone displays the No Service message if the SIP settings have not been set up correctly. Contact your System Administrator for more information. How do I change my user password? You can change the user password from the IP phone UI or the Mitel Web UI. See “User Password” more information.

  • Page 150: Limited Warranty

    (1) year period from the date of original purchase (“Warranty Period”). If there is a defect or malfunction, Mitel shall, at its option, and as the exclu- sive remedy, either repair or replace the product at no charge, if returned within the Warranty Period. If replacement parts are used in making repairs, these parts may be refurbished, or may contain refurbished materials.

  • Page 151: After Warranty Service

    AFTER WARRANTY SERVICE Mitel offers ongoing repair and support for this product. This service provides repair or replacement of your Mitel product, at Mitel's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions: In North America, contact our service information number: 1-800-574-1611.

  • Page 152: Limited Warranty (Australia Only)

    Part 5-4 of Schedule 2 to the Competition and Consumer Act 2010 ( the ACL), the exercise of a right conferred by such a provision or any liability of Mitel in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.

  • Page 153: Warranty Repair Services

    (e.g. goods/services ordinarily supplied for business-use) To the extent permitted by law and subject to clause 1.2 below, the liability of Mitel to you for any non-compliance with a statutory guarantee or loss or damage arising out of or in connection with the...
  • Page 154 IMITED ARRANTY USTRALIA FTER ARRANTY ERVICE 745 Springvale Road Mulgrave VIC 3170 ABN 16 140 787 195 Phone: +61 3 8562 2700 : Repairs to this product may be made only by the manufacturer and its authorizedagents, or by NOTE others who are legally authorized.
  • Page 155 A - T PPENDIX ODES Appendix A - Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone. TIME ZONE NAME TIME ZONE CODE AD-Andorra AE-Dubai AG-Antigua AI-Anguilla AL-Tirane AN-Curacao AR-Buenos Aires AS-Pago Pago...
  • Page 156 A - T PPENDIX ODES TIME ZONE NAME TIME ZONE CODE BO-La Paz BR-Noronha BR-Belem BR-Fortaleza BR-Recife BR-Araguaina BR-Maceio BR-Sao Paulo BR-Cuiaba BR-Porto Velho BR-Boa Vista BR-Manaus BR-Eirunepe BR-Rio Branco BS-Nassau BY-Minsk BZ-Belize CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga...
  • Page 157 A - T PPENDIX ODES TIME ZONE NAME TIME ZONE CODE CN-Beijing CO-Bogota CR-Costa Rica CU-Havana CY-Nicosia CZ-Prague DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo EE-Tallinn ES-Madrid ES-Canary FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe FR-Paris GB-London GB-Belfast GD-Grenada GE-Tbilisi GF-Cayenne GI-Gibraltar GP-Guadeloupe GR-Athens GS-South Georgia GT-Guatemala GU-Guam...
  • Page 158 A - T PPENDIX ODES TIME ZONE NAME TIME ZONE CODE GY-Guyana HK-Hong Kong HN-Tegucigalpa HR-Zagreb HT-Port-au-Prince HU-Budapest IE-Dublin IS-Reykjavik IT-Rome JM-Jamaica JP-Tokyo KY-Cayman LC-St Lucia LI-Vaduz LT-Vilnius LU-Luxembourg LV-Riga MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU-Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan...
  • Page 159 A - T PPENDIX ODES TIME ZONE NAME TIME ZONE CODE MX-Chihuahua MX-Hermosillo MX-Tijuana NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ-Auckland NZ-Chatham OM-Muscat PA-Panama PE-Lima PL-Warsaw PR-Puerto Rico PT-Lisbon PT-Madeira PT-Azores PY-Asuncion RO-Bucharest RU-Kaliningrad RU-Moscow RU-Samara RU-Yekaterinburg RU-Omsk RU-Novosibirsk RU-Krasnoyarsk RU-Irkutsk RU-Yakutsk...
  • Page 160 A - T PPENDIX ODES TIME ZONE NAME TIME ZONE CODE RU-Vladivostok RU-Sakhalin RU-Magadan RU-Kamchatka RU-Anadyr SE-Stockholm SG-Singapore SI-Ljubljana SK-Bratislava SM-San Marino SR-Paramaribo SV-El Salvador TR-Istanbul TT-Port of Spain TW-Taipei UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY-Montevideo VA-Vatican YU-Belgrade...

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