Page 1 Mitel 6920/6920w SIP Phone RELEASE 6.3.1 USER GUIDE 58016672 REV00 December, 2022...
Page 2 ). The information is subject to change without notice and should not be construed in any way as a commit- ment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Page 3 Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the terms of this agreement.
Page 4: Table Of Contents
6920t IP Phone ....... . 2 6920w IP Phone ....... . 3 About this guide .
Page 5 Finding Your Phone’s IP Address ....29 Phone status via Mitel Web UI ......30 SIP Account Status .
Page 6 Busy Lamp Field (BLF) Key ......85 Configuring a BLF Key Using the Mitel Web UI ...86 BLF/List Key .
Page 7 Paging Key ........110 Configuring a Paging Key Using the Mitel Web UI ..110 Using the Paging Key .
Page 8 Configuring a Call Forward Key ....169 Configuring Call Forward Using the Mitel Web UI ..170...
Page 9 Press-and-Hold to Create a Speed Dial Key ... 197 Connecting to Wi-Fi on 6920w IP Phone ....198 Connecting to a WPA2 Enterprise network .
Page 10 Mitel Wireless LAN Adapter ..... . .204 Installing and Configuring a WLAN Adapter ....205 Troubleshooting Solutions .
Page 11: What's New
The following table summarizes each new feature or enhancement and provides a link to more informa- tion about the feature. FEATURE/ENHANCEMENT DESCRIPTION LOCATION Addition of 6920w IP Phone to A new variant of the 6920 IP 6920w IP Phone 6920 IP Phone Model Variants Phone is available called the 6920w IP Phone.
Page 12: Welcome
SIP phone also offers plenty of support for Mitel and third-party peripherals and has an environ- mentally efficient PoE class 2 rating. The Mitel 6920 SIP IP phone is one of the most advanced desktop IP phones available on the market today and is ideal for enterprise executives, managers, and employees.
Page 13: 6920W Ip Phone
6920w IP Phone A new variant of the 6920 IP Phone is available called the 6920w IP Phone. The 6920w IP Phone is physically identical to the 6920 IP Phone. There are new features supported by the 6920w IP Phone relative to the 6920 IP Phone, namely embedded Wi-Fi, Bluetooth 5.X, IEEE 802.3az standard...
Page 14: Phone Features
802.3af (EEE)- LAN and PC 802.3az (EEE)- LAN and PC (PoE) POE Class The 6920w does not have the auto class change feature. If an accessory is installed in the sidecar accessory port, the phone must be powered using a 48v power brick.
Page 15: Installation And Setup
Protect your hearing Your Mitel 6920 SIP IP phone has a control for adjusting the volume of the handset, headset, and speak- erphone. Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level.
Page 16: Phone Keys
HONE KEYS EY PANEL Phone keys Key panel The following sections describe the various Mitel 6920 SIP IP phone key functions and how they can help you make and manage your calls and caller information. Handset Goodbye Key Speaker Redial Key...
Page 17: Key Description
Programmable Keys Dialpad LCD Screen Key description The following table describes the keys on the Mitel 6920 SIP IP phone: Description Directory key - Displays a list of your contacts. For more information, see “Directory”. Call History key - Call History key displays All folder list which includes the list of your missed, outgoing, and received calls.
Page 18: Dialpad Keys
Dialpad keys The Mitel 6920 SIP IP phone has a dialpad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alphabet. These dialpad keys can be used to dial a phone number to...
Page 19 IALPAD KEYS make a call (see ) and to press keys requested by an Interactive Voice Response (IVR) “Making Calls” system. The basic inputs for the Mitel 6920 SIP phone dialpad includes the following: Dialpad Key Description Dials 0 Dials 1...
Page 20: E.164 Support
E.164 HONE KEYS SUPPORT When entering characters in the various Settings menus or in different applications (for example, when adding a contact to your Contacts application), advanced characters can be entered using the dialpad keys. The following tables identifies the characters that you can use and the order in which they are accessible. Uppercase Characters Lowercase Characters 1 .
Page 21: Getting Started
ETTING STARTED LUGGING IN AND STARTING THE PHONE Getting started The Mitel 6920 SIP IP phone must be set up and be configured by the System Administrator prior to its first use. Plugging in and starting the phone The 6920 automatically begins the start up sequence as soon as it is connected. The phone goes through this process the first time you plug in your phone and every time you restart your phone.
Page 22 ETTING STARTED LUGGING IN AND STARTING THE PHONE : New updates to your phone can be automatically scheduled from the server. This is set up on the NOTE phone system by your System Administrator and should be scheduled during non-business hours or slow call periods.
Page 23: Network Connected/Network Disconnected
ETTING STARTED LUGGING IN AND STARTING THE PHONE Network Connected/Network Disconnected If your phone successfully connects to the network the phone will go directly to the Home screen. If your phone did not successfully connect to the network, the Network Disconnected prompt appears on the display and the telephone status light turns on.
Page 24: Voice Services
Administrator. Voice Services The Mitel 6920 SIP phone can be configured to provide remote workers access to the same rich commu- nications capabilities as in-office workers using Voice Services. : Voice Services should be configured by your System Administrator or under his/her direction.
Page 25 ETTING STARTED OVERVIEW : Your System Administrator should have configured your number and any other administrative NOTE features required. If your number does not display on the screen, contact your System Administrator. Phone and network status indicators There are icons that display on the phone to indicate the status of the phone and network. These icons display on the upper right corner of the Home screen.
Page 26 Wi-Fi network Wi-Fi disconnected icon is shown in the Status bar on the Home screen. : Applicable to the 6920w IP Phones only. NOTE In addition to the phone/line status indicators, status messages with regards to the following are displayed...
Page 27 NOTE Contact your System Administrator for details on what features are available to be programmed through the Mitel call server. The state-sensitive softkeys change depending on the state of the phone and are used to perform different functions when the phone is in an idle, connected, outgoing, or busy state.
Page 28: Call Screen
ETTING STARTED OVERVIEW This screen displays the Dial key at the bottom. This key is context-sensitive and cannot be changed. The More softkey is also displayed if you have any configured bottom softkeys. For example, in the previous figure, the 6920 has three softkeys configured that are viewable on the next softkey page. Pressing the More softkey toggles between the first and additional pages to display all the rest of the configured softkeys (as per the figure below).
Page 29: Screen Saver
ETTING STARTED OVERVIEW Additionally during an incoming call, the focused Line key changes to reflect the status of the line as per the following table. Icon Description Indicates the line is ringing due to an incoming call. Indicates the line is busy or connected. Indicates the call on the focused line is on hold.
Page 30: Ui Navigation
ETTING STARTED OVERVIEW Icon Description DND- The Do Not Disturb (DND) icon displays on the screen saver when the DND feature is enabled. When DND is enabled, callers calling into the phone may hear a DND signal and a "Do Not Disturb"...
Page 31 ETTING STARTED OVERVIEW is used to set options and perform actions such as dialing out from the Contacts or Call History applica- tions. On the home screen, the left and right navigation keys can be used to switch between the home screen, the line manager, and active calls.
Page 32: Customizing Your Phone
Using the Options key on the IP phone. • Using the Mitel Web UI in an Internet browser window from your PC. • Phone Options via IP Phone UI You can customize your phone and view your phone status by pressing the (Options) key, opening the Settings menu.
Page 33 IP P USTOMIZING YOUR PHONE HONE PTIONS VIA HONE Icon Option Lock Password Phone Lock Diagnostics Audio Audio Mode Headset Ring Tones Tone Set Display Dialing Live Dialpad Speed Dial Edit Bluetooth Restart Wi-Fi : Advanced options are Administrator-level functions only, and are not accessible by the user. These NOTE options should only be set up and changed by your System Administrator.
Page 34: Using The Ip Phone Ui
Phone Options via Mitel Web UI In addition to the IP phone UI options, you can customize options on the IP phone using the Mitel Web UI. In order to access your phone using the Mitel Web UI, you need to know your phone’s IP address.
Page 35: Using The Mitel Web Ui
HONE PTIONS VIA ITEL Using the Mitel Web UI Open your web browser, enter the phone’s IP address or host name into the address field and press Enter.The following Login screen displays. At the prompt, enter your user name and password and click OK.The Status window displays for the IP phone you are accessing.
Page 36 HONE PTIONS VIA ITEL You can logout of the Mitel Web UI at any time by clicking Log Off. The following categories display in the side menu of the Mitel Web UI: Status, Operation, and Basic Settings. Category Description Status...
Page 37: Phone Status Via Ip Phone Ui
USTOMIZING YOUR PHONE HONE STATUS VIA PHONE Category Description Basic Settings Preferences - Allows you to enable/disable the following: Park Call • Pick Up Parked Call • Display DTMF Digits • Play Call Waiting Tone • Stuttered Dial Tone • XML Beep Support •...
Page 38 USTOMIZING YOUR PHONE HONE STATUS VIA PHONE : When IP Phone is connected via Wi-Fi the LAN and PC ports will be disabled, the speed and NOTE duplex values will display "Disabled”. Phone Info: General phone-related information such as model number, hardware and call server revi- •...
Page 39: Finding Your Phone's Ip Address
If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Mitel Web UI. Use the following procedure to find your phone’s IP address.
Page 40: Phone Status Via Mitel Web Ui
Firmware Information • SIP Status • SIP Account Status The IP phones show the SIP registration status on the IP phone’s Status screen in the Mitel Web UI. The following table describes the status conditions that can display for the account.
Page 41: Language
• Language The SIP IP phones support several different languages. You can have the IP phone UI and the Mitel Web UI display in a specific language as required. When you set the language to use, all on-screen text (in idle/call screens, static setting menus, and applications) displays in the selected language.
Page 42: Specifying The Language To Use Using The Ip Phone Ui
USTOMIZING YOUR PHONE ANGUAGE Italian • Dutch • Dutch (Netherlands) • Norwegian • Polish • Portuguese • Portuguese Brazilian • Romanian • Russian • Slovak • Swedish • Turkish • Greek • Specifying the Language to Use Using the IP Phone UI Press the (Options) key on the phone to enter theSettings menu.
Page 43: Specifying The Language To Use Using The Mitel Web Ui
IP phone by your System Administrator. English is the default language and cannot be changed or removed. Click Save Settings. The change is dynamic. The Mitel Web UI will display all screens in the language you selected.
Page 44 USTOMIZING YOUR PHONE ANGUAGE Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÀÂÇÁÅÆ abc2àâçáåæ DEF3ÉÈÊË def3éèêë GHI4ÎÏ ghi4îï JKL5 jkl5 MNO6ÑÓÒÔÖ mno6ñóòôö PQRS7 pqrs7 TUV8 tuv8úùûü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Spanish Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÁÀÇ abc2áàç...
Page 45 USTOMIZING YOUR PHONE ANGUAGE Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÄÀ abc2äà DEF3É def3é GHI4 ghi4 JKL5 jkl5 MNO6Ö mno6ö PQRS7ß pqrs7ß TUV8Ü tuv8ü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Italian Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÀCÇ abc2àcç...
Page 46 USTOMIZING YOUR PHONE ANGUAGE Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÁÀÂÃÇ abc2áàâãç DEF3ÉÊ def3éê GHI4Í ghi4í JKL5 jkl5 MNO6ÓÔÕ mno6óôõ PQRS7 pqrs7 TUV8ÚÜ tuv8úü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Russian Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! АБВГ2ABC aбвг2abc ДЕЁЖЭ3DEF Дeëжз3def...
Page 47 USTOMIZING YOUR PHONE ANGUAGE Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÅÄÆÀ abc2åäæà DEF3É def3é GHI4 ghi4 JKL5 jkl5 MNO6ÖØ mno6öø PQRS7ß pqrs7ß TUV8Ü tuv8ü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Greek Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ΑΒΓ abc2αβγ...
Page 48 : Available input languages are dependent on the configuration enabled by your System NOTE Administrator. Press the Savesoftkey to save your changes.The change is dynamic. The phone and the Mitel Web UI allow you to enter text and characters in the language you selected.
Page 49: Time And Date
Click on Basic Settings > Preferences > Language Settings . Select a language from the Input Languagefield. Setting this field allows you to specify the language to use when entering text and characters in the Mitel Web UI and IP phone UI. Valid values are: English (default) –...
Page 50: Settings
USTOMIZING YOUR PHONE IME AND Settings Configuring the Time Format, Daylight Savings, and Date Format Using the IP Phone UI Press on the phone to enter the Options List. Navigate to the Time and Date > Settingsoption and press the select button or Select softkey. With Time Format highlighted press the right navigation key to move to selection column.
Page 51 USTOMIZING YOUR PHONE IME AND – 30 min summertime – 1h summertime – Automatic (default) – Press the left navigation key to move to back to the options column and press the down navi-gation key to highlight Date Format. With Date Format highlighted press the right navigation key to move to selection column. Use the up and down navigation keys to scroll through and choose the desired date format.
Page 52: Time Zone
USTOMIZING YOUR PHONE IME AND Time Zone Configuring the Time Zone Using the IP Phone UI Press on the phone to enter the Options List. Navigate to the Time and Date > Time Zone option and press the select button or Select softkey.A list of time zones displays for different areas of the world.
Page 53 USTOMIZING YOUR PHONE IME AND With a valid time server enabled your IP phone will synchronize the time displayed with the specified configuration server. The phone will use the time from Time Server 1 unless it is not configured or unavail- able, in which case it will move on to Time Server 2, and if necessary Time Server 3.
Page 54 AM/PM softkey to toggle between AM and PM. Press the Save softkey to save your changes. Configuring Time and Date Settings Using the Mitel Web UI Click on Basic Settings > Preferences > Time and Date Setting. In the Time Format field, select the time format you want to use on your phone. Valid values are: 12h (12 hour format) (default) –...
Page 55: Directory
USTOMIZING YOUR PHONE IRECTORY : Time servers can only be entered if NTP Time Servers is enabled. NOTE Click Save Settings. Directory You can configure directory entries to display using the contact’s first name and then last name or vice versa.
Page 56: External Sources
USTOMIZING YOUR PHONE IRECTORY With Sorting Preferences highlighted press the right navigation key to move to selection column. Use the up and down navigation keys to choose the desired sorting preference. Press the Save softkey to save your changes. External Sources : Menu available only if external Directory sources have been configured by your Administrator.
Page 57: Lock
This category allows you to change the user password for your phone. Changing your password ensures that only you can alter your phone settings and helps keep your system secure. You can change your user password using the IP phone UI or the Mitel Web UI. CONFIGURING A USER PASSWORD If unsupported characters are present in the user password or if the password length exceeds 15 charac- ters in the configuration file then the phone uses the default password.
Page 58: Phone Lock
You can lock your phone to prevent the phone from being used or configured. You can lock the phone using the IP phone UI, Mitel Web UI or by configuring a Lock softkey on your phone. For more information about configuring a Lock/Unlock key on your phone, see “Phone Lock...
Page 59: Configuring Lock Settings Using The Mitel Web Ui
At the Enter Unlock Password prompt, enter your user password and press the Enter softkey or select button. At the Unlock the phone? prompt, navigate to the Yes button and press the select button. Configuring Lock Settings Using the Mitel Web UI Setting a User Password Click on Operation > User Password.
Page 60 If you forget your password, you can reset it and enter a new password. The reset user password feature resets the password to the factory default which is blank (no password). You can reset a user password using the Mitel Web UI only. : The IP phones support alphanumeric password with the supported characters.
Page 61: Diagnostics
USTOMIZING YOUR PHONE IAGNOSTICS Locking and Unlocking the Phone Click on Operation > Phone Lock. To Lock the Phone In the Lock the Phone? field, clickLock.The message Phone is locked and lock icon displays on the Home screen. Additionally the Message Waiting Indicator (MWI) will turn on. Unlocking the Phone Click on Operation >...
Page 62 USTOMIZING YOUR PHONE UDIO Audio Mode Option Description Speaker This is the default setting. Calls can be made or received using the handset or handsfree speakerphone. In handset audio mode, pressing button on the phone switches to handsfree speakerphone. In Speaker audio mode, lift the handset to switch to the handset.
Page 63: Headset
USTOMIZING YOUR PHONE UDIO Use the up and down navigation keys to scroll through and highlight the desired audio mode. Valid values are: Speaker (default) – Headset – Speaker/Headset – Headset/Speaker – Press the Save softkey to save your changes. Headset The Headset option allows you to: set the volume level for the headset microphone (if supported)
Page 64 USTOMIZING YOUR PHONE UDIO With Headset Mic Vol highlighted press the right navigation key to move to selection column. Use the up and down navigation keys to scroll through and choose the desired volume setting. Valid values are: – Medium (default) –...
Page 65: Ring Tones And Tone Sets
USTOMIZING YOUR PHONE UDIO To enable/disable USB Wireless headset mode: Press the (Settings) key to enter the Settings menu. Navigate to the Audio > Headset setting and press the Select softkey. Press down navigation button to choose USB Wireless. Press the right navigation key to move to enable/disable selection column. Use the up and down navigation keys to choose the applicable setting.
Page 66 Daybreak After Hours Open Road Pronto Voyage Bloom Move Tone 1 to 15 Silent Custom Ring Tone 1 to 8 (if available) Mitel Web UI Global: Global Setting: Velocity Tone 1 Skyline Rise Daybreak After Hours Open Road Pronto Voyage...
Page 67 USTOMIZING YOUR PHONE UDIO Configuration Method Valid Values Default Value Lines 1 to 24 Per-Line Setting: Per-Line Setting: Global Global Velocity Skyline Rise Daybreak After Hours Open Road Pronto Voyage Bloom Move Tone 1 to 15 Silent Custom Ring Tone 1 to 8 (if available) In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phone.
Page 68 USTOMIZING YOUR PHONE UDIO You configure global ring tones and tone sets using the IP phone UI and Mitel Web UI. Installing a custom ring tone can be performed using the Mitel Web UI only. Configuring Ring Tones Using the IP Phone UI...
Page 69 USTOMIZING YOUR PHONE UDIO Use the up and down navigation keys to scroll through and choose the desired tone set. Valid values are: Australia – Brazil – Canada – Europe – France – Germany – Italy – Italy2 – Malaysia –...
Page 70 USTOMIZING YOUR PHONE UDIO Configuring Ring Tones and Tone Sets Using the Mitel Web UI Click on Basic Settings > Preferences > Ring Tones. For global configuration In the Ring Tones section, select a country from the Tone Set field. Valid values are: Australia –...
Page 71: Display
USTOMIZING YOUR PHONE ISPLAY Installing Custom Ring Tones Using the Mitel Web UI Click on Basic Settings > Custom Ringtones. Press the Browse...button corresponding to the desired ringtone position (e.g. 1). Navigate to the folder containing the WAV file you want to upload, select the file using your left mouse button, and press the Open button.The filename should now be displayed to the right of the respective...
Page 72: Home Screen Settings
USTOMIZING YOUR PHONE ISPLAY Brightness Settings: • Brightness Level • Brightness Timer • Home Screen Settings The Home Screen Mode option on the IP phone allows you to select how your home screen is displayed. The 6920 IP phone contains two home screen layout options. The default primary home screen mode provides users with a larger date and time and displays the screen name (if configured) beside the line number in the top status bar.
Page 73: Dialing
USTOMIZING YOUR PHONE IALING The Brightness Timer option allows you to set the amount of time you want the LCD display to stay illu- minated before turning the backlight off during a period of inactivity. For example, if you set the brightness timer to 60, when the phone reaches 60 seconds of inactivity, the LCD backlight goes off.
Page 74: Speed Dial Edit
USTOMIZING YOUR PHONE ESTART Enabling/Disabling Live Dialpad Using the IP Phone UI Press on the phone to enter the Options List. Navigate to the Dialing > Live Dialpad option and press the select button or Select softkey. Use the up and down navigation keys to scroll through and enable ( On ) or disable ( Off) the live dialpad feature.
Page 75: Emergency Dial Plan
You can specify the digits to dial on the IP phone for contacting emergency services. Once you specify the emergency number(s) on the phone, you can dial those numbers directly on the dialpad when required and the phone automatically dials to those emergency services. You can set the emergency dial plan using the Mitel Web UI only.
Page 76: Bluetooth
For multiple numbers, enter a| between each emergency number. For example:911|110 The default for this field is 911|999|112|110. Click Save Settings to save the emergency dial plan to your phone. Bluetooth : The 6920w IP Phone has built in support for Bluetooth 5.0. NOTE...
Page 77: Enabling Bluetooth Functionality
USTOMIZING YOUR PHONE LUETOOTH The 6920w IP phone supports the use of a Bluetooth headset as an alternate audio device. Using the Bluetooth settings menu, you can enable and disable Bluetooth functionality on your phone as required. You can also pair, connect, and disconnect a Bluetooth device as applicable.
Page 78: Pairing A Bluetooth Device
USTOMIZING YOUR PHONE LUETOOTH Press the Turn On softkey to enable Bluetooth functionality. When Bluetooth functionality is enabled, a Bluetooth enabled icon appears in the status bar on the Home screen. Pairing a Bluetooth device To pair a Bluetooth device: Press the (Options) key on the phone to enter the Settings menu.
Page 79 USTOMIZING YOUR PHONE LUETOOTH : The Mitel 6920 SIP IP phone scans for supported Bluetooth devices when viewing the list of NOTE available devices. Refer to the respective Bluetooth device documentation for discovery and pairing procedures that must be performed on your Bluetooth device.
Page 80 USTOMIZING YOUR PHONE LUETOOTH : If pairing or connecting fails, a failed error message displays on screen. Press Retry to NOTE attempt to pair or connect again, or Cancel to cancel the attempt. Press OK to acknowledge the successful connection. The connected Bluetooth device is added to the list of Paired Devices and is ready to use.
Page 81: Bluetooth Status
USTOMIZING YOUR PHONE LUETOOTH Bluetooth device-1 is connected then Bluetooth device-1 will be disconnected before connecting to Bluetooth device-2. Bluetooth status You can check the Bluetooth connection status in the following ways: When a Bluetooth headset is successfully connected, a Bluetooth headset connected icon appears •...
Page 82: Disconnecting A Connected Bluetooth Device
USTOMIZING YOUR PHONE LUETOOTH Press Yes to forget the Bluetooth device.The Bluetooth device is removed from the list of Paired Devices. Disconnecting a connected Bluetooth device To disconnect a connected Bluetooth device: (Options) key on the phone to enter the Settings menu. Press the Navigate to the Bluetooth setting and press the Select button or Select softkey.
Page 83: Connecting To A Different Or Disconnected Bluetooth Device
USTOMIZING YOUR PHONE LUETOOTH Press the OK button to acknowledge the successful disconnection. Connecting to a different or disconnected Bluetooth device To connect to a different or disconnected Bluetooth device: Press the (Options) key on the phone to enter the Settings menu. Navigate to the Bluetooth setting and press the Select button or Select softkey.
Page 84: Configuring Softkeys
The 6920 IP phone allows up to 3 expansion modules on each phone. You can use the Mitel Web UI to configure key functions. The following table lists the functions you can set on the softkeys and provides a description for each func- tion.
Page 85 ONFIGURING OFTKEYS Key Function Description BLF/List Indicates the key is configured for BLF/List functionality (programmable on the left softkeys only). Indicates the key is configured to accept an XML application for accessing customized XML services. Flash Indicates the key is set to generate a flash event when it is pressed.
Page 86 ONFIGURING OFTKEYS Key Function Description Speed Dial/MWI Indicates the key is configured as a speed dial key for a voicemail account. You can use this key to monitor and call a voicemail account. Configuring multiple Speeddial/MWI keys allows you to monitor and call multiple voicemail accounts.
Page 87: Softkey Display Behavior
IP phone, and you assign softkey functions to higher number keys in the Mitel Web UI, the key functions automatically appear in the first available position on the LCD display. For example, if left softkeys 1 through 20 are set to None, and you set the left softkey 12 as the following:...
Page 88: Line Key
ONFIGURING OFTKEYS Corresponding 6920 Display : Contact your System Administrator for other softkey display behavior options. NOTE Line Key : Line functionality can only be programmed on the left softkeys. NOTE...
Page 89: Configuring A Line Key Using The Mitel Web Ui
Line 2 in the WebUI. You can set a softkey to act as a line/call appearance key on the 6920. Configuring a Line Key Using the Mitel Web UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>.
Page 90: Speed Dial Prefix
The speed dial feature also allows you to specify a preset string of numbers followed by a + that the phone dials automatically after pressing the speed dial key. You can use this feature for numbers that contain long prefixes. For example, if you had the following speed dial configuration in the Mitel Web UI: Key 1 Type: Speed Dial...
Page 91: Creating A Speed Dial Key Using The Speed Dial Edit Option (Applicable To Softkeys, Dialpad Keys, Expansion Module Keys)
ONFIGURING OFTKEYS PEED : You can press the Cancel softkey at any time during the speed dial programming to cancel NOTE and not save the speed dial information. In the Label field (if applicable), enter a label to apply to the key. : If necessary, use the ABC softkey to specify uppercase letters or lowercase letters when NOTE entering the label...
Page 92: Creating A Speed Dial Softkey Using The Mitel Web Ui
Press the Save softkey to save the speed dial information to the key you selected. Creating a Speed Dial Softkey Using the Mitel Web UI Click on Operation > Softkeys and XML or Click on Operation > Expansion Module <N>.
Page 93: Creating Dialpad Speed Dial Keys Using The Mitel Web Ui
In the Line field, select a line to apply to this key. Valid values are 1 through 24. Click Save Settings. Creating Dialpad Speed Dial Keys Using the Mitel Web UI Click on Operation > Keypad Speed Dial. Select a key from 1 through 9.
Page 94: Press-And-Hold To Edit A Speed Dial
If the phone shares a line with other phones, only the phone that has DND configured is affected. For more information about DND and DND modes, see “DND Configuration”. Configuring a DND KeyUsing the Mitel Web UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>.
Page 95: Busy Lamp Field (Blf) Key
(BLF) K ONFIGURING OFTKEYS IELD Softkeys Select from Key 1 through Key 20 on the Top keys. or Select from Key 1 through Key 18 on the Bottom keys. In the Type field, select Do Not Disturb to apply to the key. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey.
Page 96: Configuring A Blf Key Using The Mitel Web Ui
On Hold Slow Flashing Red Unknown Not monitored Configuring a BLF Key Using the Mitel Web UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys Select from Key 1 through Key 20 on the Top keys.
Page 97: Blf/List Key
BLF/L ONFIGURING OFTKEYS In the Label field, enter a label to apply to this key. In the Value field, enter the phone number or extension you want to monitor. In the Line field, select a line for which to apply this key. Valid values are: global –...
Page 98: Configuring A Blf/List Key Using The Mitel Web Ui
Configuring a BLF/List Key Using the Mitel Web UI If you set a key to use BLF/List, you must also enter a BLF List URI at Operation > Softkeys and XML >...
Page 99: Xml Key
On the 6920 IP phone, you can access the XML applications from the IP phone UI via an XML softkey. Using the Mitel Web UI, you can configure a key to access XML applications. Under Operations > Soft- keys and XML, or Operations > Expansion Module, you can assign a key the type XML.
Page 100: Accessing The Xml Service Using The Ip Phone Ui
XML K ONFIGURING OFTKEYS Softkeys Select from Key 1 through Key 20 on the Top keys. Select from Key 1 through Key 18 on the Bottom keys. In the Type field, select XML. In the Label field, enter a label to apply to this key. In the Value field, enter a URI(s) to apply to this key.
Page 101: Flash Key
Flash. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold). Configuring a Flash Key Using the Mitel Web UI Click on Operation > Softkeys and XML.
Page 102: Configuring A Sprecode Key Using The Mitel Web Ui
ONFIGURING OFTKEYS ICKUP Configuring a Sprecode Key Using the Mitel Web UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys Select from Key 1 through Key 20 on the Top keys. Select from Key 1 through Key 18 on the Bottom keys.
Page 103: Configuring Park/Pickup Keys Using The Mitel Web Ui
Users can make changes to customize the label of the Park and Pickup keys using the Web UI. Configuring Park/Pickup Keys Using the Mitel Web UI Click on Operation > Softkeys and XML. or Click on Operation > Expansion Module <N>.
Page 104: Utilizing The Park Call/Pickup Parked Call Feature Using The Ip Phone Ui
Last Call Return Key Using the Mitel Web UI, you can configure the Last Call Return function on a key. If you configure Last Call Return on a key, and a call comes into your phone, after you are finished with the call and hang up, you can press the key configured for Last Call Return and the phone dials the last call you received.
Page 105: Call Forward Key
Click Save Settings. Call Forward Key Using the Mitel Web UI, you can configure the Call Forward function on a softkey or expansion module key. Use call forwarding when you want a specific account on your phone to be forwarded to another number when your phone is in the busy state or the no answer state, or both.
Page 106: Blf/Xfer
BLF/Xfer and Speed Dial: When the focused line and the monitored extension are idle, pressing the • BLF/Xfer key causes the phone to go offhook and dial the number of the extension. Configuring a BLF/Xfer Key Using the Mitel Web UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>.
Page 107: Speed Dial/Xfer
ONFIGURING OFTKEYS PEED Softkeys Select from Key 1 through Key 20 on the Top keys. In the Type field, select BLF/Xfer. In the Value field, enter the monitored extension or the extension to transfer calls to (for example, 3500). In the Line field, select the line for which you want to use the key functionality.Valid values are: global –...
Page 108: Speed Dial/Xfer Key Requirements And Functionality
Speed Dial/Xfer and Call Forward: When the phone is in the ringing state, pressing the Speed • Dial/Xfer key forwards the call to the predefined extension. Configuring a Speed Dial/Xfer Key Using the Mitel Web UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>.
Page 109: Speed Dial/Conf
: This feature is not compatible with centralized conferencing. NOTE Configuring a Speed Dial/Conf Key Using the Mitel Web UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>.
Page 110: Speed Dial/Mwi
The Speed Dial/MWI key can be configured through the Mitel Web UI. Configuring a Speed Dial/MWI Key Using the Mitel Web UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>.
Page 111 /MWI ONFIGURING OFTKEYS PEED Softkeys Select from Key 1 through Key 20 on the Top keys. In the Type field, select Speed Dial/MWI. In the Label field, enter a label to apply to this key. When messages are pending, the phone UI will display the number of pending messages and the defined label.
Page 112: Directory Key
Click Save Settings. Directory Key By default, the 6920 has a dedicated Directory key. However, using the Mitel Web UI, you can assign the Directory key to any key on the left or bottom softkeys on the phone. The Directory feature allows you to view Directory entries from multiple sources and store frequently used names and numbers on the phone.
Page 113: Received Callers List Key
System Administrator for more information regarding your specific Received Callers List. By default, the 6920 has a dedicated Received Callers List key. However, using the Mitel Web UI, you can assign the Received Callers List key to any key on the left or bottom keys on the phone.
Page 114: Configuring A Received Callers List Key Using The Mitel Web Ui
The Received Callers List is a stored log of your incoming calls. You can use the Received Callers List key to access a list of callers that called your phone. Configuring a Received Callers List Key Using the Mitel Web UI Click on Operation > Softkeys and XML.
Page 115: Outgoing Redial Key
Click Save Settings. Outgoing Redial Key By default, the 6920 has a dedicated Outgoing Redial key. However, using the Mitel Web UI, you can assign the Outgoing Redial key to any key on the left or bottom keys on the phone.
Page 116: Conference Key
In the Type field, select Redial. Click Save Settings. Conference Key Using the Mitel Web UI, you can assign the Conference key to any key on the left or bottom keys on the phone. Configuring a Conference Key Using the Mitel Web UI Click on Operation >...
Page 117: Transfer Key
In the Type field, selectConference. Click Save Settings. Transfer Key Using the Mitel Web UI, you can assign the Transfer key to any key on the left or bottom keys on the phone. Configuring a Transfer Key Using the Mitel Web UI Click on Operation >...
Page 118: Intercom Key
You can use the Intercom key to automatically connect with a remote extension for outgoing calls, and to answer an incoming intercom call. Configuring an Intercom Key Using the Mitel Web UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>.
Page 119: Phone Lock Key
ONFIGURING OFTKEYS HONE Softkeys Select from Key 1 through Key 20 on the Top keys. Select from Key 1 through Key 18 on the Bottom keys. In the Type field, selectIcom. In the Label field, enter a label to apply to this key. In the Value field, enter the predefined number you wish to be dialed when the Intercom key is pressed.
Page 120: Paging Key
In the Type field, select Phone Lock from the list of options. Click Save Settings. : You can lock/unlock the phone using the new key you just configured, using the Mitel Web UI NOTE at the path Operation > Phone Lock, or using the Phone Lock option on the IP phone UI at the path Options >...
Page 121 ONFIGURING OFTKEYS AGING Softkeys Select from Key 1 through Key 20 on the Top keys. Select from Key 1 through Key 18 on the Bottom keys. In the Type field, select Paging. In the Label field, enter a label to apply to this key. In the Value field, enter a multicast IP address and a port number for the Paging key.
Page 122: Using The Paging Key
Using the Paging Key The following procedure describes the use of the Paging key on the IP phone. The procedure assumes you have already configured the Paging key using the Mitel Web UI. NOTE The recipient of a paging call can set a global DND to ignore any incoming pages.
Page 123: Call History Key
Call History Key Call History key displays All folder list which includes the list of your missed, outgoing, and received calls. Configuring a Call History Key Using the Mitel Web UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>...
Page 124: Empty Key
Empty. The keys are added in order (from key 1 to key 18 [bottom] or key 20 [top]) after any hard-coded keys have been added. If a particular key is not defined, it is ignored. Configuring an Empty Key Using the Mitel Web UI Click on Operation > Softkeys and XML.
Page 125: None Key
OFTKEYS None Key Use the following procedure to delete a key’s functionality on the 6920 IP phone. Deleting a Key’s Function Using the Mitel Web UI Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>.
Page 126 Idle, Connected, Incoming, Outgoing, Busy Call History Idle, Connected, Incoming, Outgoing, Busy Empty Idle, Connected, Incoming, Outgoing, Busy In the Mitel Web UI, the operational states for each softkey display as enabled. To disable a state, simply uncheck the box for the respective state.
Page 127: Making Calls
AKING ALLS IALING A UMBER Making Calls This section describes ways to make calls on your 6920 phone, using your handset, speakerphone or headset. Dialing a Number First, take the phone off-hook by: Lifting the handset • Pressing • Pressing a line/call appearance button •...
Page 128: Using Handsfree Speakerphone
AKING ALLS SING ANDSFREE PEAKERPHONE With the phone in an idle state and on-hook, simply use the dialpad to enter the number you wish to call, and after reviewing the number, press the Dial softkey. Use the Backspace softkey to correct any errors and the Pause softkey to insert pauses.
Page 129: Volume Controls For The Headset Microphone
AKING ALLS SING A EADSET Contact your telephone equipment retailer or distributor to purchase a compatible headset. NOTE The RJ22/R45 headset port is for headset use only. Plugging any other devices into this port may cause damage to the phone and will void your warranty. Customers should read and observe all safety recommendations contained in headset operating guides when using any headset.
Page 130: Making And Receiving Calls Using A Headset
When you hang up, the remote phone also hangs up. You can set specific incoming Intercom call features on the 6920 IP phone using the Mitel Web UI. The following table describes these features.
Page 131: Outgoing Redial List
AKING ALLS UTGOING EDIAL Incoming Intercom Features in Mitel Web UI Description Microphone Mute Allows you to enable or disable the microphone on the IP phone for Intercom calls made by the originating caller. Auto Answer Allows you to enable or disable the IP phone to automatically answer an Intercom call.
Page 132 Indicates an outgoing call. Call Feature Indicators (in detailed view only) Indicates the call was secured using TLS/SRTP encryption. Indicates the call was using Mitel Hi-Q™ audio. Indicates active VoIP recording was enabled and the call was recorded. NOTE When the Outgoing Redial List is full, the oldest call records are deleted to accommodate the infor- mation of new called parties.
Page 133: Accessing The Outgoing Redial List
AKING ALLS UTGOING EDIAL Accessing the Outgoing Redial List once to access the Outgoing Redial List. Press : Press twice to dial the most recent number you dialed from the phone. NOTE With Outgoing highlighted press the right navigation key to move to entry column. Use the up and down navigation keys to scroll through the entries in the Outgoing Redial List.
Page 134: Editing Entries In The Outgoing Redial List
AKING ALLS UTGOING EDIAL To exit the Outgoing Redial List, press or the Quit softkey. Editing Entries in the Outgoing Redial List In the Outgoing Redial List, pressing the Edit softkey allows you to edit the entry’s name and/or number prior to dialing out or copying to the Local Directory.
Page 135: Deleting An Entry In The Outgoing Redial List
AKING ALLS UTGOING EDIAL Press the Delete key to erase all items. Deleting an Entry In the Outgoing Redial List Press once to access the Outgoing Redial List. With Outgoing highlighted press the right navigation key to move to entry column. Use the up and down navigation keys to scroll through the entries in the Outgoing Redial List.
Page 136: Copying Entries To The Local Directory
AKING ALLS Copying Entries to the Local Directory Press the key. With Outgoing highlighted press the right navigation key to move to entry column. Press the up and down navigation keys to scroll through and highlight the respective Outgoing Redial List entry.
Page 137: Receiving Calls
ECEIVING ALLS NSWERING AN NCOMING Receiving Calls When a call is ringing at your extension, the inbound callers name, extension, picture ID (if applicable), and incoming call icon display on the screen. Additionally, the line/call appearance LED flashes quickly for the incoming call. : You can press the Silence softkey on the bottom softkeys when the phone is ringing to immediately NOTE silence the ring tone.
Page 138: Deflecting An Incoming Call
ECEIVING ALLS EFLECTING AN NCOMING To reconnect to a party, press the Line softkey for that call or navigate to the call on hold and press the Pickup softkey. If you cannot answer the call, the caller goes to voicemail (if voicemail has been config- ured for your extension).
Page 139: Handling Calls
ANDLING ALLS LACING A ALL ON Handling Calls When you are connected to a call, you can use the softkeys or hard keys on the phone to place a call on hold, transfer a call, or create a conference call. Placing a Call on Hold You can place an active call on hold by pressing the key.
Page 140: Automatic Hold
ANDLING ALLS RANSFERRING ALLS Automatic Hold When juggling between calls, you do not have to press the button to go from one call to the next. The phone automatically puts your current call on hold as soon as you press a new line/call appearance button.
Page 141: Consultative Transfer
ANDLING ALLS RANSFERRING ALLS Consultative Transfer You also have the option to consult with the person you are transferring the call to, before you complete the transfer. To do this, simply remain on the line until the receiving party answers the call. After consulting with the receiving party, you can either complete the transfer or cancel the transfer to go back to the orig- inal call.
Page 142 ANDLING ALLS RANSFERRING ALLS Enter the extension number (or the outside number) to Party 2. To cancel the transfer you can either press the Cancelsoftkey on the display screen, press or hang up the handset. Complete either a blind or consultative transfer: To complete a blind transfer, press the Xfer softkey or softkey(if configured) again before the receiving end answers.
Page 143: Transferring An Existing Call To Another Existing Call
ANDLING ALLS RANSFERRING ALLS Transferring an Existing Call to Another Existing Call Ensure you are on an active call with the party you wish to transfer (the transfer recipient should be placed on hold). : Direct transferring can be performed in either the Multi-View Call screen or Detailed View NOTE Call screen.
Page 144: Transferring To A Contact In The Directory
ANDLING ALLS RANSFERRING ALLS Transferring to a Contact in the Directory Users can complete a transfer to a contact in their local Directory. If a user is in a call and initiates a transfer, they can navigate to the Directory screen and use the Xfer softkey to complete a blind or consul- tative transfer.
Page 145: Indication Of Transferred Calls
ANDLING ALLS RANSFERRING ALLS : If you have any additional Directory sources configured, you will need to first navigate to the NOTE desired Directory folder and then highlight the respective entry or number. To complete a consultative transfer, press the select button to call the contact. Remain on the line to speak with Party 2 before pressing the Xfersoftkey again to transfer Party 1 to Party 2.
Page 146: Conferencing Calls
ANDLING ALLS ONFERENCING ALLS Conferencing Calls In the 6920 IP phone, you can create conference calls using the Confsoftkey offered on screen when in a connected call. Local Conferencing The 6920 phone supports up to three parties (including yourself) in a conference call. This is called local conferencing and is the default method of conferencing on the 6920.
Page 147 ANDLING ALLS ONFERENCING ALLS Enter the phone number of Party 3. Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding them to the conference.
Page 148 ANDLING ALLS ONFERENCING ALLS Press the Conf softkey again to add Party 3 to the conference. Party 2 and Party 3 will connect with you to form a conference call. To drop a party from the conference, use the up and down navigation keys to highlight the desired party and press the Drop key.
Page 149: Creating A Conference Call By Joining Two Existing Calls
ANDLING ALLS ONFERENCING ALLS Creating a Conference Call by Joining Two Existing Calls Ensure you are on an active call with one of the parties with whom you wish to create a conference (the other party should be placed on hold). : Direct conferencing can be performed in either the Multi-View Call screen or Detailed View NOTE Call screen.
Page 150: Joining Additional Parties To Active Conferences
ANDLING ALLS ONFERENCING ALLS Press the Conf softkey. The two parties will connect with you to form a conference call. Joining Additional Parties to Active Conferences In centralized conferencing, you can join multiple incoming or outgoing calls to active conferences. Before following this procedure, at least one active conference must exist on your phone.
Page 151: Ending Calls
ANDLING ALLS NDING ALLS Ending Calls To end a call, you first need to connect or reconnect to the call if not already connected(e.g. if your caller or the Drop softkey to end the call. If connected through the handset, you can is on hold).
Page 152: Managing Calls
ANAGING ALLS IRECTORY Managing Calls The 6920 has several features that make it easier to manage calls, and to keep track of your caller history, as well as your business and personal contacts. These features include: Directory • Received Callers List •...
Page 153: General Directory Functions
ANAGING ALLS IRECTORY General Directory Functions Accessing and Navigating the Directory (No External Sources Configured/Enabled) Press the softkey. If no external Directory sources are configured or enabled, the local Directory is displayed as per the following image. : If the Directory is empty, a Directory empty message displays. NOTE You can view entry details by pressing the up and down navigation keys to scroll through the list.
Page 154 ANAGING ALLS IRECTORY Accessing and Navigating Your Directory (External Directory Sources Configured/Enabled) Press the softkey. If additional external Directory sources are configured and enabled, the Directory screen encompass- es the different source folders as per the following image. : If the Directory is empty, a Directory empty message displays. NOTE You can view the list of Directory entries on the right for each respective folder by pressing the up and down navigation keys.
Page 155 ANAGING ALLS IRECTORY Performing a Search Search functionality is applied across all the available and enabled directories. Pressing on any dialpad key initiates the search. After entering the first few letters of the contact’s first name, last name, or company name, you can then quickly select a contact and perform the desired action. If external Directory sources are configured and enabled, you can select a contact from the consolidated “All”...
Page 156: Local Directory Features
ANAGING ALLS IRECTORY (Optional) If the contact has multiple phone numbers defined, press the key to navigate to the numbers selection column (if no external Directory sources are configured/enabled) or Details page and use the keys to select the desired phone number. Press the Dial softkey, select button, Line button, button, or pick up the handset to dial the contact’s phone number.
Page 157 ANAGING ALLS IRECTORY NOTE Up to 1000 Directory contacts can be stored locally on the phone. For details on the total number of Local Directory entries currently stored on your phone, see “Phone status via IP phone UI”. You can also assign an individual contact ring tone to contacts in your Local Directory. Individual contact ring tones can be used during incoming calls to help you identify the party calling.
Page 158 ANAGING ALLS IRECTORY (Optional) Navigate to the Ring Tone xfield and press the left and right navigation keys to select the desired ring tone for the respective contact. Press the up navigation key to navigate to the Identity tab, and press the right navigation key to switch to the Numbers tab.
Page 159 ANAGING ALLS IRECTORY Press the up navigation key to navigate to the Work Address tab, and press the right navigation key to switch to the Home Address tab. Under the Home Addresstab, use the up and down navigation keys to navigate to the desired fields and using the dialpad keys input the home address information of the respective contact.
Page 160 ANAGING ALLS IRECTORY Press theSave softkey to save your changes. Editing an Existing Local Directory Entry Press the softkey. (Optional) Using the dialpad keys input the first letters of the contact’s name to initialize the search function. Use the navigation keys to highlight the contact you want to edit. Press the Edit softkey (if no external Directory sources are configured/enabled) or navigate to the contact’s Details page and press the Edit softkey.
Page 161 ANAGING ALLS IRECTORY Use the navigation keys to navigate through the various tabs and fields and edit any desired informa- tion using the dialpad keys. Press the Save softkey to save your changes. Deleting Entries from the Local Directory (No External Directory Sources Configured/Enabled) Press the softkey.
Page 162 ANAGING ALLS IRECTORY Deleting All Entries from the Local Directory (External Directory Sources Configured/Enabled) Press the softkey. Press the Delete softkey. A “Delete all entries in Local” message will appear on screen. Press the Delete softkey again to delete all contacts from your Local Directory. : Press the Cancel softkey to cancel the delete process.
Page 163 NOTE Downloading the Local Directory to Your PC You can download the Local Directory to your PC via the Mitel Web UI. The phone stores the directo- rylist.csv file to your PC in comma-separated value (CSV) format. You can use any spreadsheet application to open the file for viewing. The file displays the following items...
Page 164: External Directory Source Features
ANAGING ALLS IRECTORY In the Directory field, click on Save As...A download window displays. Click OK. Enter the location on your computer where you want to download the Directory and click Save. The directorylist.csv file downloads to your computer. Use a spreadsheet application to open and view the directorylist.csv file. Import Local Directory to Your PC You can import the local directory data from WebUI when switching or upgrading SIP phones.
Page 165: Received Callers List
ANAGING ALLS ECEIVED ALLERS external Directory source contact’s details (e.g. title, company name, numbers, work and home addresses, e-mail addresses, etc...). Configuring an External Directory Source Using the Phone UI For details on how to enable/disable the external Directory source, change the default folder labels, and enter credentials, please refer to “Enabling/Disabling Directories and Renaming Labels Using the IP Phone...
Page 166 Indicates an incoming call that was not answered. Call Feature Indicators (in detailed view only) Indicates the call was secured using TLS/SRTP encryption. Indicates the call was using Mitel Hi-Q™ audio. Indicates active VoIP recording was enabled and the call was recorded.
Page 167: Accessing And Using The Received Callers List
ANAGING ALLS ECEIVED ALLERS NOTE When the Received Callers List is full, the oldest call records are deleted to accommodate the infor- mation of new callers. If the telephone number of an incoming or outgoing call matches a number that you have programmed with a name in a softkey or the Directory, the Received Callers List display the same name and number.
Page 168: Editing Entries In The Received Callers List
ANAGING ALLS ECEIVED ALLERS : The detailed view screen contains the picture ID of the caller (if available), the date and time NOTE of the incoming call, the line on which the call was received, call duration (if the call was answered), any applicable call feature indicators, and the caller ID details.
Page 169: Deleting Entries From The Received Callers List
ANAGING ALLS ECEIVED ALLERS Deleting Entries from the Received Callers List You can delete individual entries from the Received Callers List or you can simply delete all entries in the Received Callers List. To delete all entries from the Received Callers List Press the key.
Page 170: Copying Entries To The Local Directory
ANAGING ALLS ECEIVED ALLERS Press the Delete softkey again to erase the entry. Copying Entries to the Local Directory Press the key. With Received highlighted press the right navigation key to move to entry column. Press the up and down navigation keys to scroll through and highlight the respective Received Callers List entry.
Page 171 ANAGING ALLS ECEIVED ALLERS As the number of unanswered calls increment, the phone numbers associated with the calls are stored in the Missed Callers List. When the user accesses the Missed Callers List, the missed calls message on the Home screen is cleared. Viewing Missed Call Details in the Missed Callers List Press the key.
Page 172: Downloading The Received Callers List To Your Pc
Downloading the Received Callers List to Your PC You can download the Received Callers List to your PC for viewing using the Mitel Web UI. When you download the Received Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format.
Page 173 ANAGING ALLS OICEMAIL On the SIP phone, pressing the Voicemail hardkey and dialing the Voicemail number (configured by your System Administrator) connects the call to Line 1 Voicemail box. Voicemail displays an accurate count of your voicemail messages on the status bar.
Page 174: Dnd And Call Forward
You can then configure a DND key (for the phone or for an expansion module) using the Mitel Web UI at the path, Operation > Softkeys and XMLor Operation > Expansion Module <N>. You can toggle DND on and off by pressing the key, or by setting DND for a specific account at the path, Basic Settings >...
Page 175 MWI LED off if current account in focus has DND has DND disabled. off. : If you make changes to the configuration for DND via the IP phone UI, you must refresh the Mitel NOTE Web UI screen to see the changes.
Page 176 If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to Phone. Using the Mitel Web UI, if you change the DND Key Mode to Phone, all accounts synchronize to the current setting of Account 1.
Page 177: Configuring Dnd Modes Using The Ip Phone Ui
ANAGING ALLS ORWARD For each account, enable DND by placing a check mark in the box. Disable DND by unchecking the box. NOTE If you selected Account or Custom mode in Step 2, you can enable/disable each account or all accounts as applicable.
Page 178: Call Forward Configuration
On the 6920, you can set Call Forward on the phone-side for a specific account or for all accounts on the phone. You can set a Call Forward mode using the Mitel Web UI at the path, Basic Settings > Preferences >...
Page 179: Configuring A Call Forward Key
: If you make changes to the configuration for Call Forward via the IP phone UI, you must refresh the NOTE Mitel Web UI screen to see the changes. When Call Forward is set to either “Call Forward Busy” or “Call Forward No Answer” options, the MWI LED on the SIP phone turns off.
Page 180: Configuring Call Forward Using The Mitel Web Ui
Busy, and/or No Answer). When you configure the initial account, the phone applies the configura- tion to all other accounts. (In the Mitel Web UI, only the account you configured is enabled. All other accounts are greyed out but set to the same configuration.) Using the Mitel Web UI, if you make changes to that initial account, the changes apply to all accounts on the phone.
Page 181 ANAGING ALLS ORWARD The illustration above shows 2 accounts configured on the phone. Accounts must be set up by your System Administrator. For each account, enable the Call Forward state by placing a check mark in one or more of the following State fields: –...
Page 182: Using Call Forward Via The Ip Phone Ui
If you selected Phone mode, all accounts are set to the same Call Forward configuration (All, Busy, and/or No Answer) as Account 1 on the phone. In the Mitel Web UI, only Account 1 is enabled. All other accounts are greyed out but use the same configuration as Account 1.
Page 183 ANAGING ALLS ORWARD Enter forwarding numbers using the dialpad keys for any of the following states: All: Forwards all incoming calls for the respective account to the specified number. – Busy: Forwards incoming calls to a specified number if DND has been enabled for that account OR –...
Page 184 ANAGING ALLS ORWARD No Answer: Forwards incoming calls to a specified number if the call has not been answered for the – specified number of rings. NOTE Pressing the down navigation key moves the selection to the next field/checkbox. If All and Busy and No Answer are all enabled (and/or if the account has DND enabled), the All settings take precedence over Busy and No Answer.
Page 185 ANAGING ALLS ORWARD NOTE Pressing the down navigation key moves the selection to the next field/checkbox. If All and Busy and No Answer are all enabled (and/or if the account has DND enabled), the All settings take precedence over Busy and No Answer. Pressing the CopyToAll key copies the call forward number of the Call Forward mode in iii.
Page 186: Additional Features
If you enable the Display DTMF Digits parameter, the digits you are dialing from the dialpad or softkey display to the IP phone’s LCD display. This parameter is disabled by default (no digits display when dialing). You can enable the Display DTMF Digits parameter using the Mitel Web UI.
Page 187: Configuring Display Of Dtmf Digits
Play Call Waiting Tone You can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone. You can configure this feature using the Mitel Web UI.
Page 188: Configuring Call Waiting Tone
Click Save Settings to save your settings. Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the Mitel Web UI.
Page 189: Configuring Stuttered Dial Tone
XML Beep Support Using the Mitel Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the XML Beep Support field at the path Basic Settings > Preferences > General. If you disable this feature, then no beep is heard when the XML application arrives to the phone.
Page 190: Configuring Xml Beep Support
Status Scroll Delay Using the Mitel Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the Status Scroll Delay (seconds) field at the path Basic Settings >...
Page 191: Configuring Status Scroll Delay
You can turn off this functionality so that the phone stays focused on the connected call. You can do this using the Switch Focus to Ringing Line parameter in the Mitel Web UI.
Page 192: Configuring Switch Focus To Ringing Line
When this feature is disabled, a ring splash is heard when the active call hangs up and there is still a call on hold. You can enable or disable this feature using the Call Hold Reminder During Active Calls parameter in the Mitel Web UI.
Page 193: Configuring Call Hold Reminder During Active Calls
(even when no other calls are active on the phone). When enabled, the phone initiates a reminder ring splash periodically for the single call on hold. When disabled, no reminder ring splash is audible. You can enable or disable this feature using the Call Hold Reminder parameter in the Mitel Web UI.
Page 194: Configuring Call Hold Reminder
Call Waiting Tone Period. A value of 0 is the default and plays the call waiting tone only once on the active call. When the incoming caller hangs up, the call waiting tone stops on the existing active call. You can enable or disable this feature in the Mitel Web UI.
Page 195: Configuring Call Waiting Tone Period
Next time you go off-hook to make another call, you pickup on the preferred line. You can enable the Preferred Line parameter using the Mitel Web UI at the location, Basic Settings > Preferences > General. You can also set a Preferred Line Timeout parameter that specifies the number of seconds...
Page 196 DDITIONAL EATURES REFERRED INE AND REFERRED IMEOUT The following table provides the behavior of the preferred line focus feature with other features on the phone: Phone Feature Preferred Line Behavior Last Call Return The phone switches back to the focused line immediately after the call ends.
Page 197: Configuring Preferred Line And Preferred Line Timeout
DDITIONAL EATURES REFERRED INE AND REFERRED IMEOUT Configuring Preferred Line and Preferred Line Timeout Click on Basic Settings > Preferences > General. In the Preferred Line field, select a preferred line to switch focus to after incoming or outgoing calls end on the phone.
Page 198: Goodbye Key Cancels Incoming Calls
The parameter is called Goodbye Key Cancels Incoming Call and is configurable via the Mitel Web UI. If you enable this parameter, which is the default, pressing the key rejects calls coming into the phone while you are on an active call.
Page 199: Message Waiting Indicator
Line 2. If you configure the MWI LED for all lines, the LED illuminates if a voicemail is pending on any line on the phone (lines 1 through 24). You configure the MWI using the Mitel Web UI. Configuring Message Waiting Indicator Click on Basic Settings >...
Page 200: Incoming Intercom Call Features
You can change the behavior of how the phone handles incoming intercom calls by enabling/disabling the following parameters using the Mitel Web UI: Auto Answer •...
Page 201: Configuring Incoming Intercom Settings
IP phones. You can specify up to 5 multicast addresses that the phone listens for on the network. This feature is configurable using the Mitel Web UI only. The 6920 in the local network listens for RTP on the pre-configured multicast address. The Phone displays the Paging message to the phone’s LCD.
Page 202: Configuring Group Rtp Paging
(SCA) C DDITIONAL EATURES HARED PPEARANCE RIDGING ignored. The behavior for the incoming calls in this case is also based on the setting for the Allow Barge In parameter. The incoming call is handled as if there were an existing call already on the phone. Configuring Group RTP Paging Click on Basic Settings >...
Page 203 (SCA) C DDITIONAL EATURES HARED PPEARANCE RIDGING Using the example above, when a call comes into Phone 1, Phone 2 and Phone 3 can pickup the same call by pressing the SCA line key. Phone 2 and 3 display the call they are bridging into on the LCD of the phones.
Page 204 (SCA) C DDITIONAL EATURES HARED PPEARANCE RIDGING State Line LED for Local Line LED for Remote Active Solid Green Solid Red Held Slow Flashing Green Slow Flashing Red Hold Private Slow Flashing Green Solid Red Bridge-Active Solid Green Solid Red Bridge-Held Slow Flashing Green Solid Red...
Page 205: Sca Voicemail Indicators
DDITIONAL EATURES ODES Softkey Image Softkey LED for Softkey Image Softkey LED for State for Local Local for Remote Remote Bridge-Held Slow Flashing Solid Red SCA Voicemail Indicators Visual indicators for voicemail messages on SCA lines can be enabled by your System Administrator. When an SCA-configured line has a pending voicemail message, your Administrator has the option of configuring the phone to display the number of pending messages beside the softkey’s label corre- sponding to the line.
Page 206: Model M695 Expansion Module
M695 E ODEL XPANSION ODULE Model M695 Expansion Module The 6920 IP phone offers two optional expansion modules that attach to the right side of the phone to provide additional programmable keys. The M695 provides three pages of 28 softkeys (for a total of 84 programmable softkeys), with each softkey providing an LED and graphical UI for call status indication.
Page 207: Using The Expansion Modules
Speed Dial/Xfer • You can configure the keys using the Mitel Web UI at the path, Operation > Expansion Module <N> when an Expansion Module is attached to the 6920 IP phone. : For more information about configuring the expansion module keys with these functions, see the NOTE “Configuring Softkeys”...
Page 208: Connecting To Wi-Fi On 6920W Ip Phone
NTERPRISE NETWORK Connecting to Wi-Fi on 6920w IP Phone The 6920w IP Phone has built-in wireless connectivity and functions as an 802.11a/b/d/g/n dual-band wireless network device which allows your phone to join a secure, high-speed network. You can connect your phone to either a enterprise network or a home network: •...
Page 209 HONE ONNECTING TO A NTERPRISE NETWORK Select the name of the enterprise Wi-Fi network; for example, Mitel from Available Networks. : You can connect to only one network at a time. NOTE Enter the domain username of your enterprise network and select the Save softkey.
Page 210 NOTE nications). After the phone reboots, it is successfully connected to the network. The connected network (Mitel) is listed under Saved Network. To disable Wi-Fi and use the LAN port again, navigate to Settings > Wi-Fi and press the Disconnect softkey.
Page 211: Connecting To A Home Network
6920 IP P ONNECTING TO I ON HONE ONNECTING TO A HOME NETWORK Connecting to a home network Navigate to Settings > Wi-Fi. The Available Networks settings menu is displayed. Select an SSID (that is, the name of a Wi-Fi network; for example, Home Network) from Available Networks press Connect softkey.
Page 212 6920 IP P ONNECTING TO I ON HONE ONNECTING TO A HOME NETWORK : If you enter an incorrect password, the following dialog box appears. Ensure you enter the correct NOTE password. The Save Settings dialog box appears. Click Yes to reboot the phone and apply the changes. : After the phone restarts the LAN and PC ports are disabled (as it relates to network commu- NOTE nications).
Page 213: Wi-Fi Network Connected/Wi-Fi Network Disconnected
6920 IP P ONNECTING TO I ON HONE ETWORK ONNECTED ETWORK ISCONNECTED After the phone reboots, it is successfully connected to the network. The connected SSID (Home Network) is listed under Saved Network. To disable Wi-Fi and use the LAN port again, navigate to Settings > Wi-Fi and press the Disconnect softkey.
Page 214: Mitel Wireless Lan Adapter
• The wired LAN port supports 10/100/1000BASE-T (auto-recognition). Simple to setup and use • The Mitel Wireless LAN Adapter is easy to set up using the enclosed network setup cable. No special drivers or software are required. Enterprise security •...
Page 215: Installing And Configuring A Wlan Adapter
Disconnect the AC plug of the Mitel WLAN adapter from the electrical outlet. Reconnect the AC plug to the outlet and push down the switch to power on the Mitel WLAN Adapter. The green LED for wired LAN connector illuminates. After 2 seconds, when the LED changes to red, release the switch to delete all configured data.
Page 216 LAN A WLAN A ITEL IRELESS DAPTER NSTALLING AND ONFIGURING A DAPTER The connected SSID (Mitel Secure) is listed under Saved Network.
Page 217: Troubleshooting Solutions
Ensure that power is being provided to your phone. If your network does not provide inline power over Ethernet, you can obtain an additional accessory, the Mitel PoE (Power over Ethernet) inline power supply, to provide power over Ethernet locally to your phone. See the Connecting to the Network and to Power section in the Mitel 6920 Installation Guide for details.
Page 218: Why Is My Handset Not Working
The phone displays the No Service message if the SIP settings have not been set up correctly. Contact your System Administrator for more information. How do I change my user password? You can change the user password from the IP phone UI or the Mitel Web UI. See “Password” “Configuring Lock Settings Using the Mitel Web UI”...
Page 219: Appendix A - Time Zone Codes
A - T PPENDIX ODES Appendix A - Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone. Time Zone Name/Time Zone Code Table (Sheet 1 of 5) Table 16.1: Time Zone Name Time Zone Code AD-Andorra...
Page 220 A - T PPENDIX ODES Time Zone Name/Time Zone Code Table (Continued) (Sheet 2 of 5) Table 16.1: Time Zone Name Time Zone Code BA-Sarajevo BB-Barbados BE-Brussels BG-Sofia BM-Bermuda BO-La Paz BR-Noronha BR-Belem BR-Fortaleza BR-Recife BR-Araguaina BR-Maceio BR-Sao Paulo BR-Cuiaba BR-Porto Velho BR-Boa Vista BR-Manaus...
Page 221 A - T PPENDIX ODES Time Zone Name/Time Zone Code Table (Continued) (Sheet 3 of 5) Table 16.1: Time Zone Name Time Zone Code EE-Tallinn ES-Madrid ES-Canary FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe FR-Paris GB-London GB-Belfast GD-Grenada GE-Tbilisi GF-Cayenne GI-Gibraltar GP-Guadeloupe GR-Athens GS-South Georgia GT-Guatemala GU-Guam...
Page 222 A - T PPENDIX ODES Time Zone Name/Time Zone Code Table (Continued) (Sheet 4 of 5) Table 16.1: Time Zone Name Time Zone Code MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU-Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana NI-Managua NL-Amsterdam NO-Oslo...
Page 223 A - T PPENDIX ODES Time Zone Name/Time Zone Code Table (Continued) (Sheet 5 of 5) Table 16.1: Time Zone Name Time Zone Code RO-Bucharest RU-Kaliningrad RU-Moscow RU-Samara RU-Yekaterinburg RU-Omsk RU-Novosibirsk RU-Krasnoyarsk RU-Irkutsk RU-Yakutsk RU-Vladivostok RU-Sakhalin RU-Magadan RU-Kamchatka RU-Anadyr SE-Stockholm SG-Singapore SI-Ljubljana SK-Bratislava...
Page 224: Limited Warranty
(1) year period from the date of original purchase (“Warranty Period”). If there is a defect or malfunction, Mitel shall, at its option, and as the exclu- sive remedy, either repair or replace the product at no charge, if returned within the Warranty Period. If replacement parts are used in making repairs, these parts may be refurbished, or may contain refurbished materials.
Page 225: After Warranty Service
After warranty service Mitel offers ongoing repair and support for this product. This service provides repair or replacement of your Mitel product, at Mitel's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions: In North America, contact our service information number: 1-800-574-1611.

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