Queued Call Console; Remote Access - AT&T MERLIN LEGEND System Reference Manual

Features
Forward and Follow Me
Multi-Function Module
Pickup

Queued Call Console

Remote Access

Ringing Options
2-246 Night Service
When a station is a member of a Night Service group and Night Service is
activated, calls received at the station are forwarded to extensions by using
Forward and Follow Me but are not forwarded to outside telephone numbers
when Remote Call Forward is used.
An MFM can be a member of a Night Service group. An external alert
connected to the MFM in the SAA operation, when assigned to a Night Service
group, can be used for supplemental ringing for after-hours calls.
A call ringing at a Night Service group telephone can be answered from another
telephone by using Pickup.
A Night Service button is assigned as a fixed feature on a QCC.
If more than one QCC system operator is assigned to receive calls on an
individual line/trunk, Night Service must be activated at all assigned positions
before calls on the line/trunk ring on telephones programmed as members of the
Night Service group. If Night Service is not activated by one of the QCCs
programmed to receive the calls, after-hours calls ring at that position and do
not receive Night Service coverage.
While a system is in Night Service, unassigned direct inward dialing (DID)
extension and Listed Directory Number (the extension for the QCC queue) call
types cannot be removed from ringing into the QCC queue. However, these call
types can be removed from ringing into the QCC queue while Night Service is
deactivated.
When multiple Night Service calls are received in the QCC queue at the same
time and none of the calls are answered by a Night Service group member (all
group member Intercom or System Access buttons are busy), new calls are sent
to the QCC queue and can be answered only by the QCC system operator. To
avoid this situation, all outside lines assigned to ring on the QCCs should be
assigned as personal lines on at least one group member's telephone.
When Shared Remote Access is assigned to a line/trunk, incoming calls on that
line/trunk receive the Remote Access treatment only when Night Service is
activated on all system operator positions that receive calls on the line/trunk.
When a call is received on a line/trunk assigned with Shared Remote Access
and Night Service is not activated, the call rings at the assigned telephone,
system operator console, or calling group.
When Night Service is activated, normal ringing options are canceled and Night
Service calls received at a Night Service member's telephone ring immediately
even if the line buttons are programmed for Delayed Ring or No Ring. When
Night Service is deactivated, telephones reset to their programmed ringing
options.