Transfer - AT&T MERLIN LEGEND System Reference Manual

Features

Transfer

Description
See "Queued Call Console" in this
chapter for details on how QCC system
operators transfer ("extend") calls.
Transfer allows a user to direct an inside or outside call to another extension
(including extensions assigned as a fax port) or to an outside number.
Transfering outside calls to outside numbers is called "Trunk-to-Trunk Transfer."
There are three types of transfer
Consultation Transfer. A user transfers a call to another person and stays
on the line until the person answers, then completes the transfer.
Voice-announced Transfer. A user selects an Intercom Voice or System
Access Voice button and makes the transfer to another person. The call is
announced and the transfer is completed.
Transfer Without Consultation A user transfers a call to another person
and completes the transfer before the other person answers.
All three types of transfer are possible with multiline telephones; however,
single-line telephone users cannot make a voice-announced transfer. In
addition, a voice-announced transfer cannot be made to an outside number
from any type of telephone.
Note: Queued call console (QCC) system operators use the Start and Release
buttons to transfer calls and do not normally use the Transfer process described
in this section.
The following Transfer options are available for more efficient call handling:
One-Touch Transfer. Calls are transferred to another extension by simply
pressing a programmed Auto Dial or DSS button for the extension. The
system can be programmed with either automatic or manual completion.
With automatic completion, transfers are completed automatically as soon as
the Auto Dial or DSS button is pressed. With manual completion, the user
must either press the Transfer button again, press another line button, or
hang up to complete the transfer.
If One-Touch Transfer with automatic completion is programmed, a user can
press the Transfer button before pressing the Auto Dial or DSS button. The
user can then consult or announce the transfer and complete the transfer
manually.
One-Touch Transfer with automatic completion is the factory setting in the
Key and Hybrid/PBX modes and cannot be programmed in the Behind
Switch mode.
Note: When One-Touch Transfer is used for calls transferred to telephones
outside the system, manual completion is always used regardless of how the
system is programmed.
Transfer 2-371