AT&T MERLIN LEGEND System Reference Manual page 463

System Applications
Leave Word Calling
Night Service
Privacy
Ringing Options
Transfer
System Programming
If a Leave Word Calling message is left in a mailbox in a system with heavy VMI
traffic, the user may have to dial out manually for messages.
The MERLIN MAIL Voice Messaging System Automated Attendant works with
the system's Night Service feature to provide specialized after-hours service.
Automated Attendant can answer calls on lines it does not handle during
business hours or can direct calls to ring at a specific night extension or
department, such as Building Security. A special night announcement can greet
after-hours callers.
If the Automated Attendant only handles after-hours calls, a dummy station (an
unused station jack) must be programmed as a member of a Night Service
group associated with a system operator. In turn, this dummy station is covered
by a calling group with integrated VMI ports as members. If an incoming call is
not answered in the programmed number of rings, the control unit sends the call
to the calling group with the VMI ports. Because of prior programming, the
MERLIN MAIL Voice Messaging System recognizes the call to be from the
dummy station and provides Automated Attendant service rather than the usual
Call Answer service.
Privacy must be programmed for each port designated for the MERLIN MAIL
Voice Messaging System.
If lines set for answering by the Automated Attendant also appear on telephones
other than the system operator console or a backup station, these lines should
be programmed for "no ring."
VMI ports can transfer an incoming call to an outgoing line/trunk.
If a call received on a line/trunk is transferred to a VMI port, the direct inside
access mode code is sent and the call is treated as a transferred call; the caller
hears the internal greeting.
If a caller incorrectly specifies the answering VMI port as the desired transfer
destination station, the VMI port can inadvertently park the call.
Any calling group, calling group member, or station can be programmed to be a
VMS transfer redirect extension. If a QCC is programmed as such, the transfer
redirect call is delivered to the QCC as a returning call and is not placed in the
QCC queue.
If a transferred caller gets no answer and returns through voice mail to the
system operator, the system operator has no indication of the original or the call.
Assign all the MERLIN MAIL Voice Messaging System ports to a calling
group and set the group type to "VMI integrated."
MERLIN MAIL Voice Messaging System 3-31