Queued Call Console - AT&T MERLIN LEGEND Release 4.0 Feature Reference

Feature Reference

Queued Call Console

At a Glance
Users Affected
Reports Affected
Mode
Telephones
System Programming
QCC operators
Operator Information
System information
Hybrid/PBX
MLX-20L telephones
Assign or remove a QCC position:
• Operator
Positions
Change operator hold timer for all QCC (and DLC) operators:
• Operator
Hold Timer
Assign QCC queue priority to individual trunks:
More
• LinesTrunks
Assign QCC operator to receive calls on individual trunks:
More
• LinesTrunks
Specify treatment for calls on DID trunks to invalid
(unassigned) extensions:
• LinesTrunks
DID
Specify destination for calls on DID trunks to invalid
extensions, if sent to backup extension:
More
• Options
Unassigned
Assign call types to ring in to QCC queue, QCC operator to
receive calls, and priority level:
• Operator
Queued Call
Specify frequency for elevate priority (queue reprioritization):
• Operator
Queued Call
Specify whether calls on hold return to QCC queue after
operator hold timer has expired twice:
• Operator
Queued Call
Select Automatic Hold or Automatic Release for all QCC
operators:
• Operator
Queued Call
Enable or disable calls-in-queue alert:
• Operator
Queued Call
Specify threshold for queue-over-threshold alert:
• Operator
Queued Call
Queued Call
QCC Prior
QCC Oper
InvalDstn
Call Types
ElvatePrior
Hold Rtrn
HoldRelease
InQue Alert
Threshold
Queued Call Console
453