AT&T MERLIN LEGEND System Reference Manual page 338

Features
QCC Options
QCC System Operator
Receiving Calls
Pool Status. Provides the system operator with status of all trunk pools (a
maximum of 11). The system operator presses the Inspect button, followed
by the Pool Status button, and busy or available status of trunk pools is
shown on the display. The information includes the number of trunks and the
number of busy trunks in each pool.
Forced Release. Disconnects the system operator from an active call and
makes the system operator available to receive another call. If the system
operator is in the split condition, disconnects the system operator from the
caller (source) and the person being called (destination).
Each QCC can have one or two DSSs attached. The system operator can use
the buttons during call handling, for example, to extend a call, make an inside
call, park a call, or to see the availability of an extension. See "Direct Station
Selector" in this chapter for detailed information on the use of the DSS.
The options assigned through system programming and available only for QCCs
are described below.
The QCC system operator assigned to receive calls on each trunk determines,
first if incoming calls on each trunk ring into the QCC queue and, second,
which QCC answers the calls on each trunk. The factory setting for all trunks
assigns no QCC system operator to receive calls. This means that the trunk
does not ring into the QCC queue.
Calls received on each trunk can be programmed to ring into the QCC queue,
and one or more individual QCCs or all system operator positions can be
specified to receive the calls. When a system operator receiving calls on a
particular trunk is in the position busy state, any incoming calls are directed to
other available QCCs that are programmed to receive calls on the trunk. If
another QCC position programmed to receive the call is also in the position
busy state, or if only one QCC position is programmed to receive calls on the
trunk, the call is directed to any available QCC regardless of whether it normally
receives such calls. When all QCC system operators are in the position busy
state, calls received on trunks (including calls currently waiting in the queue) are
sent to the programmed backup calling group.
Note: A system operator assigned to receive calls and QCC Queue Priority is
not assigned to individual direct inward dialing (DID) trunks, dial-in tie trunks, or
dedicated Remote Access trunks. The Call Types option (described below) is
used to assign the system operator to receive calls and to assign the QCC
Queue Priority for calls received on these types of trunks.
Queued Call Console 2-289