Page 1 AT&T MERLIN LEGEND™ Communications System MLX-10D™, MLX-28D™, and MLX-20L™ Digital/ISDN Display Telephones User's Guide...
Page 2 AT&T 555-610-122 Copyright © 1991 AT&T Issue 1 All Rights Reserved August 1991 Printed in U.S.A. Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change.
Page 3: Line Button Lights
Rings Inside call One long Outside call One long and one short Transfer or returning call One long and two short Returning Callback call One long and three short Line Button Lights Automatic connection Line or feature in use Green Line Request in use Red and green You’re on line...
Page 4: Account Codes
Feature use continued Feature Use Paging Display Loudspeaker 1. Select from Menu Speakerphone or Feature screen Park 2. Follow prompts Personal Directory Programmed Button Persona! Speed Dial 1. Program a line button for each Pickup feature (Appendix C) Privacy 2. Press programmed button Recall Reminder Service Feature Code...
Page 5: Table Of Contents
Contents About This Book Conventions Used How to Comment on This Book Your Disp ay Telephone MLX-1OD MLX-28D MLX-20L The Display Area 1-17 Dedicated Feature Buttons 1-19 Line Buttons 1-24 Line Button Lights 1-25 Caring for Your Phone 1-26 Adjusting the Desk Stand Contents...
Page 6 Contents Making and Answering Calls Making Outside Calls on Phones with SA Buttons Making Outside Calls on Phones with ICOM Buttons Making Inside Calls Answering Calls Tones Using and Programming Features Using Features Programming Features Feature Finder Contents...
Page 7 Contents Features Account Code Entry Alarm Clock Auto Dial Callback 5-13 Call Waiting 5-15 Conference 5-18 Coverage 5-25 Do Not Disturb 5-26 Extension Directory Follow Me 5-28 Fonvard 5-28 Headset/Handset Mute 5-32 5-34 Inspect 5-35 Last Number Dial Line Request 5-36 5-37 Messaging...
Page 8 Contents Features—Continued 5-54 Personal Speed Dial 5-56 Pickup 5-59 Privacy 5-60 Recall 5-61 Reminder Service 5-63 Ringing Options 5-66 Saved Number Dial 5-68 Signaling and Notify 5-71 System Directory 5-73 System Speed Dial 5-75 Timer 5-76 Transfer 5-83 Voice Announce Programming Special Characters Feature Codes Contents...
Page 9 Contents Programming Codes Display Feature Name Abbreviations IG-1 Index/Glossary Contents v...
Page 11: Important Safety Instructions
The exclamation point in an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product. IMPORTANT SAFETY INSTRUCTIONS Always follow these basic safety precautions when using your telephone equipment.
Page 12: Save These Instructions
Do not use the telephone near a gas leak. If you suspect a gas leak, report it immediately, but use a telephone away from the area in question. The telephone’s electrical contacts could that the generate a tiny spark. While unlikely, it is possible spark could ignite heavy concentrations of gas.
Page 13: About This Book
About This Book This book gives you the information you need to use your display telephone. If you have questions about this book or need additional information, see your system manager. He or she is a co-worker who is responsible for managing the system.
Page 14: Conventions Used
About This Book Conventions Used The following typographic conventions are used in this book: Buttons that you program (“hand-labeled” buttons) are shown in bold italic type with initial capitals: Press Privacy. Buttons that are programmed at the factory (imprinted buttons) are shown in bold Roman type with initial capitals: Press Transfer.
Page 15: How To Comment On This Book
About This Book How to Comment on This Book We welcome your feedback on this book. Please use the feedback form on the next page. If the form is missing, send your comments to A. Sherwood, AT&T, 99 Jefferson Road, Rm.
Page 16: Your Display Telephone
Your Display Telephone The MLX-10D,™ the MLX-20L,™ and the MLX-28D™ phones are all digital/lSDN display phones. The differences are the number of buttons available (10, 20, or 28) to make and receive calls, and the size of the display. Your display phone is part phone, part intercom, and part computer.
Page 17 Your Display Telephone MLX-10D Display Screen Handset Display Buttons (8) Button Labeling Card Line Buttons (10) Message Light Dialpad Volume Control Dedicated Feature Buttons (8) User Cards and Tray MLX-10D...
Page 18 Your Display Telephone Line buttons Button labeling card The 10 buttons with red and Cards you can label with the line green lights used to make and or feature assigned to each line receive calls, You can program button any unlabeled buttons for feature Dedicated feature buttons use.
Page 19: Mlx-28D
Your Display Telephone MLX-28D Handset Display Screen Display Buttons (8) Button Labeling Cards Line Buttons (28) Message Light Dialpad Volume Control Dedicated Feature Buttons (8) User Cards and Tray MLX-28D...
Page 20 Your Display Telephone Line buttons Button labeling cards The 28 buttons with red and Cards you can label with the line green lights used to make and or feature assigned to each line receive calls. You can program button any unlabeled buttons for feature Dedicated feature buttons use.
Page 21: Mlx-20L
Your Display Telephone MLX-20L Display Buttons Display Screen Handset Labeling Cards Button Buttons (20) Line Message Light Diaipad Volume Control Dedicated Feature Buttons (8) User Cards and Tray MLX-20L...
Page 22 Your Display Telephone Handset Button labeling cards The hand-held part of the phone Cards you can label with the line that you pick up, talk into, and or feature assigned to each line listen from button Line buttons Contrast control (not shown) The 20 buttons with red and A sliding switch on the top of the green lights used to make and...
Page 23: The Display Area
Your Telephone Display The Display Area The display on your phone makes it easy to handle calls and use your system’s many features. It acts as an alarm clock, timer, phone book, message center, and helps you locate features you want to use or program. The more you use it, the more uses you will find for it.
Page 24 Your Display Telephone A list of feature names and their abbreviations is in Appendix D. The display has labeled and unlabeled buttons next to or below it. The labeled buttons— Home, Menu, Inspct, are used to move among the display screens. The More—...
Page 25 Your Display Telephone 7-Line Display Home Screen and Display Buttons 2-Line Display Home Screen and Display Buttons Line 1 (Top Line) The top line gives calling information: the top line of the Home When you’re not on the phone, screen is blank. However, if you’re using a Posted Message to let co-workers know where you are when you don’t answer the phone, the message you’ve selected appears as a reminder, as in the examples shown above.
Page 26 Your Display Telephone the top line shows the type of When you receive a call, call—for example, if the call is an inside, outside, forwarded, or transferred call. The name and extension of the caller appears for inside calls. For outside calls, the display shows the line the call came in on and, if your company subscribes to AT&T INFO2 automatic number identification (ANI) service, the caller’s number.
Page 27 Your Display Telephone Menu Screen The Menu screen lists features and functions you can use by pressing the button that corresponds to the feature or function shown on your display. You do not need to program these features. The Menu screen is also used to enter programming codes for features you do need to program.
Page 28 Your Display Telephone To adjust the brightness (contrast) of a 7-line display, use the Contrast control on the top of the phone. To adjust the select Ctrst from the first brightness of a 2-line display, Menu screen. Then select Down or Up to decrease the home increase the contrast, and press to return to...
Page 29 Your Display Telephone 7-Line Display Inspect Screen and Display Buttons 2-Line Display Inspect Screen and Display Buttons 1-14 The Display Area...
Page 30 Your Display Telephone Feature Screen The Feature screen gives you quick access to features you use often, without having to program them. When you press (located near the red button), feature names Feature Hold appear on the screen next to or above the unlabeled display buttons.
Page 31 Your Display Telephone 7-Line Display Feature Screen and Display Buttons To select a feature, press the corresponding button. 2-Line Display Feature Screen and Display Buttons When there are more than four choices, press to move More to the next screen. If your phone is not programmed for Group Pickup or if your company does not have a Loudspeaker Paging system, these features do not appear on the display.
Page 32: Dedicated Feature Buttons
Your Display Telephone Dedicated Feature Buttons Eight imprinted (dedicated) feature buttons are located in the lower left corner of the phone. These buttons are programmed for the features you use most often. Four of the buttons have lights next to them to show their on/off status.
Page 33 Your Display Telephone Press to turn on the speakerphone so you can Speaker make or answer a call without using the handset. Press before dialing to get a dial tone. Speaker Press when the phone rings to answer Speaker a call. Press while the handset is in use to Speaker...
Page 34: Line Buttons
Your Display Telephone Line Buttons The 10 or more buttons in the center of your phone are line buttons (they connect you to lines in the system). The MLX-10D phone has 10 buttons, the MLX20L phone has 20 buttons, and the MLX-28D phone has 28 buttons.
Page 35 Your Display Telephone Phones with SA Buttons Use these buttons to SA Ring. make and receive both inside To call an inside number, dial only the and outside calls. extension. For outside calls, dial a dial-out code (usually a 9) before the phone number.
Page 36 Your Display Telephone Use this button to answer calls for co-workers and Shared SA. to join their conversations. Each button is linked to a specific SA button on a co-worker’s phone. Shared SA buttons are labeled either Shared SA Ring Shared SA Voice, depending on which type of inside calls the button allows you to make.
Page 37 Your Display Telephone Phones with ICOM Buttons Use this button to ICOM Ring. make inside ringing calls receive both inside ringing and voice-announced calls. cannot use this button for outside calls, but they can be transferred to you. Use this button to ICOM Voice.
Page 38 Your Display Telephone 555-1234. Use any button labeled with a phone number to This is called a personal make or receive outside calls only. line because it appears only on your phone or a particular group of phones. Use buttons labeled with special service names like WATS.
Page 39: Line Button Lights
Your Display Telephone Line Button Lights Each line button has two lights next to it, a red one and a green one, showing whether the line is available, in use, or on hold. Light Meaning Steady red You are automatically connected to this line when you lift the handset.
Page 40: Caring For Your Phone
Your Display Telephone Caring for Your Phone First unplug the phone from the wall jack, then use a soft cloth lightly dampened with water or a mild soap solution to clean the phone. C A U T I O N : To prevent permanent damage, do not immerse the phone in water or any other liquid, or use liquid or aerosol...
Page 41: Adjusting The Desk Stand
Your Display Telephone Adjusting the Desk Stand The angle of a desktop phone can be adjusted. Put the phone face down on a flat surface, remove the cord from the clips in the stand, and follow the steps below (also shown on the bottom of the user card tray).
Page 42: Making And Answering Calls
Making and Answering Calls How you make outside calls depends on the line buttons on your phone. Instructions for phones with buttons are on page 2-2; instructions for phones with buttons are on ICOM page 2-3. How you make inside calls and how you answer calls is basically the same for phones with ICOM buttons and phones with SA buttons.
Page 43: Making Outside Calls On Phones With Sa Buttons
Making and Answering Calls Making Outside Calls on Phones with SA Buttons Use any SA button or any line button labeled with a phone number, Pool, or the name of a special service (for example, WATS) to make an outside call. Only SA buttons need a dial-out code (usually a 9) before dialing the phone number.
Page 44: Making Outside Calls On Phones With Icom Buttons
Making and Answering Calls Making Outside Calls on Phones with ICOM Buttons Use any line button labeled with a phone number or with the name of a special service (for example, WATS) to make an outside call. (ICOM buttons are reserved for inside calls.) To Make an Outside Call 1.
Page 45: Making Inside Calls
Making and Answering Calls Making Inside Calls Inside calls are either voice-announced or ringing. When you make a voice-announced call, your co-worker’s phone does not ring; your voice is heard over the speakerphone instead. When your co-worker is on another call using the handset, your voice still comes over the speakerphone if your co-worker’s phone is programmed for voice announcements.
Page 46 Making and Answering Calls To Make Inside Ringing Calls ICOM Ring SA Ring If the red light next to the button is not on, press the button. The red light goes on. Lift the handset or press Speaker. The green light next to the line button goes on. extension number.
Page 47: Answering Calls
Making and Answering Calls Answering Calls Your phone alerts you to an incoming call in several ways. The phone can or you can receive a call ring voice-announced via the speakerphone. Or, while on the phone, you may hear a —indicating that you have Call Waiting signal—a beep another call.
Page 48 Making and Answering Calls To Identify Ringing Calls (Distinctive Rings) Your phone uses four distinctive ringing patterns to help you identify different types of incoming calls. Ring Meaning An inside call One long ring One long ring and An outside call one short ring An outside call transferred to you or a One long ring and...
Page 49 Making and Answering Calls To Answer Ringing Calls If You Are Not on the Phone: 1. A flashing green light next to a line button indicates a call is ringing on that line button. If the red light next to the button with the call is not on, press that line button.
Page 50: Tones
Making and Answering Calls Tones When making a call or using a feature, you may hear a different tone. Each tone has a different meaning. Tone Meaning Dial tone (steady tone) You can make a call. Busy (slow repeating tone) The phone you are calling is busy.
Page 51: Using And Programming Features
Using and Programming Features You can use features by selecting them from the display, by pressing programmed line buttons, or by dialing feature codes. How you use features depends on the following: whether the feature is available from the display. convenient way to use a feature is to select it from the Feature screen or Menu screen on the display.
Page 52 Using and Programming Features If all the line the number of unlabeled line buttons. buttons have lines assigned to them, you can use features only by dialing feature codes or selecting them from the display. If there are unlabeled line buttons, you can program features onto them.
Page 53 Using and Programming Features whether the feature can be used only by dialing a feature code. Some features are meant to be used dialing a 1-, 2-, or 3-digit code. For example, use Personal Speed Dial to dial phone numbers quickly by using codes instead of programming separate Auto Dial buttons for each number.
Page 54: Using Features
Using and Programming Features Using Features There are three ways to use your phone’s features: Some features can Select the feature from your display. be used from the Menu screen and others from the Feature screen. The feature names on the Feature screen change according to how you are using your phone at the time.
Page 55: Programming Features
Using and Programming Features Programming Features Your company may have already labeled and programmed features onto line buttons. You can program any unlabeled line buttons with the features of your choice. While you are programming, the top line of your screen shows if the button you want to program is “blank”...
Page 56 Using and Programming Features If a feature is already programmed on a button, you can either program a new feature onto it or choose another button. You can remove a feature by selecting Delete [Dlete]. In addition to features that you program onto line buttons, you can program other features to set up the way you want your phone to work.
Page 57 Using and Programming Features Methods of Programming You can program features in two ways. You can press Menu, select Ext Program [Prog] , follow the prompts on the display, and You can select the feature from the display. also dial a programming code on your dialpad. The programming method you use is up to you.
Page 58 Using and Programming Features To Program Features Using the Display Feature names appear on the programming display screens ten features at in alphabetical order. The large display shows four, as shown below. a time; the small display shows 7-Line Display Programming Screen 2-Line Display Programming Screen Programming Features...
Page 59 Using and Programming Features To find a feature name on the display, press select Menu, Ext Program[Prog] and Start. Then press the line button you want to program and select List Feature[List]. The feature list appears on the display. You can press to advance screen-by-screen through More the features.
Page 60 Using and Programming Features The steps for programming features using the display are summarized below. Press Menu to begin programming. Select Ext Program[Prog]. More On phones with small display, press first. The phone rings Speaker. repeatedly. To turn off the ringing, press Select Start.
Page 61 Using and Programming Features To Program Features Using Programming Codes Before you begin programming, remove the clear plastic that covers the button labeling card and write in the names of the features next to the buttons to be programmed. Replace the cover with textured side up.
Page 62: Feature Finder
Feature Finder The Feature Finder on the next few pages helps you easily identify and find features by function instead of by name: Calling Basics Covering Calls Messaging and Paging P r i v a c y R i n g i n g Timekeeping Chapter 5 lists features alphabetically with descriptions and step-by-step instructions for programming and use.
Page 63: Calling Basics
Feature Finder Calling Basics If you want to See. . . Page Dial numbers with the touch of Auto Dial a button Program codes to quickly dial PersonaI Speed Dial 5-54 numbers you call often Quickly dial numbers System Speed Dial 5-73 programmed your company...
Page 64: Covering Calls
Finder Feature Covering Calls . . . If you want to See. . . Page Answer a co-worker’s phone Pickup 5-56 from your phone Have a co-worker answer your Coverage 5-18 calls Forward your calls to another Forward and 5-28 phone Follow Me Messaging and Paging...
Page 65 Feature Finder Privacy Page See. . . If you want to . . . 5-25 Prevent interruptions by Not Disturb blocking calls to your phone 5-59 Prevent co-workers from joining Privacy your calls 5-32 Headset/Handset Prevent others on a call from hearing you speak to someone Mute in your office...
Page 66 Feature Finder Timekeeping If you want to . . . See . . . Page Remind yourself of meetings or Alarm Clock appointments 5-61 Reminder Service Keep track of the duration of Timer 5-75 calls or meetings Feature Finder...
Page 67: Features
Features This chapter describes features alphabetically with instructions for programming and using them. Some features have to be programmed on your phone before you can use them. Others are built in to the system and do not need programming. a feature by selecting it from the Feature or Menu You use screen dialing a...
Page 68 Features If you have a phone with a small display, feature names are abbreviated on the display screen; if you have a phone with a large display, feature names are usually spelled out. In this book, feature names are shown as they appear on both kinds of displays, with the abbreviation following the name as it appears on the large display: Coverage[Cover].
Page 69: Account Code Entry
Features Account Code Entry Account codes help your company track phone use to bill clients and to forecast and budget costs. You can use account codes for incoming as well as outgoing calls if your system is programmed for both. If your system has this feature, it is either required or optional: You must enter an account code before making Required.
Page 70 Features To Enter an Account Code Before Calling Press programmed Account Code button, or press Feature and select Account Code[Acct] or press Feature and dial 82. The display prompts you to enter an account code. Dial account code, followed by #. See Notes. Press an outside line or SA button.
Page 71: Alarm Clock
Features Alarm Clock You can use your phone as an alarm clock and set it to beep at a particular time to remind you of an appointment, meeting, or other important event. Until canceled, the alarm sounds every day at the set time. Alarm Clock is available only from your display’s Menu screen.
Page 72: Auto Dial
Features Auto Dial Use Auto Dial to automatically dial either inside or outside numbers you call often. You can program inside Auto Dial buttons for the extensions of co-workers or paging areas. The green light next to the Auto Dial button goes on when your co-worker is on the phone or using Do Not Disturb.
Page 73 Features To Program Inside and Outside Auto Dial Buttons Label button to be programmed for Auto Dial with person’s name or other identifier. Press Menu. Select Ext Program[Prog]. Select Start. Press button you labeled for Auto Dial. Select ListFeature[List]. Select Auto Dial[AutoD].
Page 74 Features To Use an Outside Auto Dial Button Press programmed Auto Dial button. Your speakerphone goes on, and the number is dialed automatically. If your phone has SA buttons and the Auto Dial number Note: includes the dial-out code, the number will dial automatically on an SA line button.
Page 75: Callback
Features Callback When you reach a busy extension or the outside line you want to use is busy, use Callback to automatically place the call when the extension or line is free. You’ll hear a priority ring—one long ring and three short rings—as soon as the extension or line is free.
Page 76 Features To Program a Selective Callback Button Label button to be programmed as Callback . Press Menu. Select Ext Program[Prog]. Select Start. Press button you labeled Callback. Select ListFeature[List]. Select Cback Sel[CbckS]. FindFeature[Find] More. If this feature is not displayed, use or press Press Home.
Page 77 Features To Use Selective Callback for Busy Outside Lines When you hear a fast busy signal after dialing an outside number, press programmed Callback button, or press Feature and select Cback Sel[CbckS], or press Feature and dial 55. If you hear a second dial tone, finish dialing the number and press #. Hang up when you hear five short beeps.
Page 78 Features To Use Automatic Callback When you reach a busy line or extension and hear five short beeps, hang up. Your call is placed in queue until the line or extension becomes available. The green light next to the line button flashes. When you hear one long ring and three short rings, lift handset or press Speaker.
Page 79: Call Waiting
Features Call Waiting When all the ICOM or SA buttons on your phone are busy and another call comes in, Call Waiting informs you of inside calls with a single beep and outside calls with two beeps. You’ll also see a message on your Home screen that you have a call waiting.
Page 80 Features To Turn Call Waiting On and Off Press Menu. Select Ext Program[Prog]. Select Start. Press any lCOM or SA button. Select ListFeature[List]. Select Call Waiting[CWait]. or press More. FindFeature[Find] If this feature is not displayed, use Select to turn on or select to turn off.
Page 81: Conference
Features Conference Use Conference to include up to five people in the same conversation. You can conference one or two outside numbers and up to three extensions, including your own. Conference allows you to consult privately with each participant before adding him or her to the conference and to put the entire conference on hold.
Page 82 Features To Set Up a Conference Call Make call to first outside number or extension. Press Conf after person answers. The green light next to the line button flashes to signal that the person is on hold, and the display prompts you to add the next participant. To make the next call, press an ICOM or SA button for an inside call or an SA or line button for an outside call.
Page 83 Features To Drop a Conference Participant 1. Press Drop. 2. Press line button of any participant. See Note. Drop does not work when the conference is on hold. Note: 5-17 Conference...
Page 84: Coverage
Features Coverage Coverage allows co-workers to answer your calls from their phones or you to answer co-workers’ calls from your phone. Coverage can be set upon an individual or group basis and turned on or off as necessary. You can program your phone to have inside and outside calls covered.
Page 85 Features After your phone rings Secondary Individual Coverage. twice, the call is sent immediately to all co-workers with secondary individual Coverage buttons for your extension. The green lights next to the buttons flash immediately. Your co-workers can program their phones for immediate ring (the co-workers’...
Page 86 Features Group Coverage can work with Individual Coverage or alone. If you have both, your calls only go to Group Coverage if the person who provides Individual Coverage does not answer after a system-programmed number of rings, or if his or her phone is busy.
Page 87 Features To Program Which Calls are Covered Press Menu. Select Ext Program[Prog]. Select Start. Press any ICOM or SA button. Select ListFeature[List]. Select CoverInside[CvIns]. FindFeature[Find] More. If this feature is not displayed, use or press Select for outside calls only, or for both inside and outside calls, then select Enter.
Page 88 Features To Turn Coverage Off and On Press programmed Coverage Off button. The green light next to the button goes on; your calls do not go to coverage. Press programmed Coverage Off button again. The green light next to the button goes off; your calls are sent to coverage.
Page 89 Features To Program an Individual Coverage Button Label button to be programmed as Coverage-(name). Press Menu. Select Ext Program[Prog]. Select Start. Press button you labeled Coverage-(name). Select ListFeature[List]. Select Coverage[Cover]. FindFeature[Find] More. If this feature is not displayed, use or press Select Primary[Prmry] Secondary[Secnd]...
Page 90 Features To Use Individual or Group Coverage Lift handset or press Speaker when call rings on programmed Individual Coverage or Group Coverage button. If you are not immediately connected, press programmed IndividuaI Coverage or Group Coverage button. Your display shows the name and extension you are covering and if the covered phone is busy.
Page 91: Do Not Disturb
Features Do Not Disturb Do Not Disturb prevents your phone from ringing and prevents paging and voice-announced inside calls from being heard on your speakerphone. You are not alerted to inside calls, but if you receive an outside call, the green light next to the line button flashes.
Page 92: Extension Directory
Features Extension Directory The Extension Directory is a listing of your co-workers’ names and extension numbers programmed by your system manager. To find a listing, bring up the directory on your display and search for a specific name. Press the button next to the name, and the extension is dialed automatically for you.
Page 93 Features To Use the Extension Directory on MLX-10D and MLX-28D Phones Press Menu. Select Dir. Select Ext Dir. Speaker. To turn off your phone’s ringing, press Use dialpad to spell name, then select Enter. For example, dial 5263 to search for “Jane. ” The name is displayed on line 7.
Page 94 Features Forward and Follow Me Forward and Follow Me send your calls to another extension or to an outside phone. This allows callers to reach you when you are working at someone else’s desk or even at another location, such as your home. Your phone must be setup by your company to allow you to forward calls to an outside manager).
Page 95: Forward And Follow Me
Features To Program a Forward Button 1. Label button to be programmed as Forward. 2. Press Menu. 3. Select Ext Program[Prog]. Select Start. 5. Press button you labeled Forwad. 6. Select ListFeature[List]. 7. Select Forward[Forwd]. FindFeature[Find] More. If this feature is not displayed, use or press 8.
Page 96: Follow Me
Features To Forward Calls to an Outside Number 1. Press any ICOM or SA button. 2. Lift handset or press Speaker. 3. Press programmed Forward button, or press Feature and dial 33. 4. Dial 9 on phones with ICOM buttons or dial-out code on phones with SA buttons.
Page 97 Features To Cancel Forward or Follow Me from Your Phone Press any ICOM or SA button. Lift handset or press Speaker. Press programmed Forward button or press Feature and dial 33. Dial your extension. Listen for double break in dial tone or check if green light next to Forward button is off Calls you setup for Forward or Follow Me now ring at your phone.
Page 98: Headset/Handset Mute
Features Headset/Handset Mute When you are on the phone using the handset or a headset, use Headset/Handset Mute to talk privately with someone in your office without the caller hearing you (you can still hear the caller). Headset/Handset Mute must be programmed onto an unlabeled line button.
Page 99 Features To Turn Headset/Handset Mute On and Off To turn on, press programmed Headset/Handset Mute button while using the handset or a headset. The red light next to the button goes on, and the caller cannot hear you. To turn off, press programmed Headset/Handset Mute button again.
Page 100: Inspect
Features Inspect While you are on a call, use Inspect to preview other incoming calls or calls on hold. Your display shows the caller’s name or extension for inside calls, or simply shows that it’s an outside call. If your company subscribes to AT&T’s INFO2 automatic number identification (ANI) service, you can see the outside phone number of the person calling you.
Page 101: Last Number Dial
Features Last Number Dial Use Last Number Dial to automatically redial the last inside or outside number you called. Directory (Extension, Personal, and System) numbers cannot be automatically redialed using Last Number Dial. To Program a Last Number Dial Button 1.
Page 102: Line Request
Features Line Request Line Request puts you in queue (“in line”) for access to a busy outside line. When the line becomes available, your phone alerts you with a beep. For example, when you want to use a WATS line and it is busy, use Line Request to notify you when the line is free.
Page 103: Messaging
Features Messaging Use Messaging to send messages directly to co-workers with display phones and to co-workers with voice-mail. The Message light on your phone is on when you have a display message from a co-worker or the system operator. A fax machine or voice-mail message can also turn on the light.
Page 104 Features To Program a Leave Message Button Label button to be programmed as Leave Message. Press Menu. Select Ext Program[Prog]. Select Start. Press button you labeled Leave Message. Select ListFeature[List]. Select MsgLeave[LvMsg]. FindFeature[Find] More. If this feature is not displayed, use or press Press Home.
Page 105 Features To Leave a Message on a Display Phone without Calling 1. Press Feature and dial 53. 2. Dial co-worker’s extension. Display shows Msg Sent to: (co-worker’s name). To Cancel a Message You Left on a Display Phone Press Feature and dial * 53. 2.
Page 106 Features Identifier Meaning New message Message from the system operator (attendant) You have a fax You have a voice-mail message To Respond to Messages Press Menu and select Messages[Msgs]. The first message is displayed. A > appears when the message is longer More More than one line.
Page 107 Features the system manager or additional messages may have been programmed). Posted Message Code Posted Message Code IN CONFERENCE DO NOT DISTURB OUT TO LUNCH WITH A CLIENT AT HOME WITH A CUSTOMER AWAY FROM DESK OUT SICK IN A MEETING OUT ALL DAY Post a Message Press Menu.
Page 108: Paging
Features Paging Paging is using your phone to broadcast an announcement. You can page over your co-workers’ speakerphones or over the loudspeaker system, if your company has one. or, if Speakerphone Paging is heard on all speakerphones set up by your company, by a selected group such as department or work area.
Page 109 Features To Program Speakerphone Paging Buttons Label button to be programmed as Group-Page–(name) or Page All. Press Menu. Select Ext Program[Prog]. Select Start. Press button you labeled Group Page–(name) or Page All. Select ListFeature[List]. Select Group Page[GrpPg]. FindFeature[Find] More. If this feature is not displayed, use or press Dial Group Page or Page All extension, then select Enter.
Page 110 Features To Use Loudspeaker Paging from the Display SA button. Press any ICOM Notes. Lift handset. See Press Feature. Select Loudspkr Pg[LdsPg] want to page (if necessary). See Notes. Dial code for zone you Make announcement. Notes: Using the speakerphone for Loudspeaker Paging may create a feedback tone.
Page 111: Park
Features Park If your co-worker doesn’t answer when you transfer a call, use Park to hold the call while you page him or her. When you park a call on your phone, you are putting it on hold so it can be answered from any phone in the system. You then page your co-worker and announce the call (see Paging).
Page 112 Features To Use Park and Speakerphone Page While on a call, press programmed Park button, or press Transfer, dial your extension, and press Transfer again, or press Feature and select Park. More. If this feature is not displayed, press Press appropriate Group Page or Page All button, or press any ICOM or SA button and dial Group Page or Page All extension.
Page 113 Features Notes: You can pick up a call you parked at your extension without waiting for it to ring back by pressing the line button where the call is parked. If you park the call by transferring the call to your extension, you’ll hear a busy signal.
Page 114: Personal Directory
Features Personal Directory MLX-20L phones have a Personal Directory that stores, shows, and automatically dials up to 50 phone numbers personally important to you. Your Personal Directory can be used only from your phone and is available only on MLX-20L phones.
Page 115 Features 6. Enter punctuation, if necessary: Select Punctuation. Punctuation is highlighted. Select characters from the display. Punctuation When is highlighted you can select the punctuation characters next to letters A through F. Select again. Punctuation 7. Select Enter. 8. Use dialpad to type number— up to 28 digits (include dial-out code, long-distance carrier code, area code, or other special characters).
Page 116 Features To Assign Listings to the Home Screen Press Menu. Select Directory. Select Personal Dir. Select Put On Home. Select appropriate range of letters. Select name to be displayed in directory. , if necessary, to locate the name. Prev Page Next Page Select location you want on Home screen.
Page 117 Features To Delete Listings Press Menu. Select Directory. Select Personal Dir. Select Delete Entry. Select appropriate range of Ietters. Select name to be deleted. Select to locate the listing. Prev Page Next Page Select Delete to delete the entry or select Cancel to exit without making a change.
Page 118 Features To Dial a Listing on the Home Screen Press Home. If the listing you need is not displayed on the first page of the Home screen, press to move to the second page. Next Page Press appropriate line button. Select listing to dial a number.
Page 119: Personalized Ring
Features Personalized Ring You can choose one of eight ringing patterns to make it easier to distinguish your phone’s ring from someone else’s. You hear the personalized ring before you hear the distinctive ring for an inside, outside, transferred, or Callback call. (Chapter 2 tells you more about distinctive rings.) To Program Personalized Ring Press Menu.
Page 120: Personal Speed Dial
Features Personal Speed Dial Use Personal Speed Dial on your MLX-10D phone to dial 2-digit codes instead of the entire dialing sequence for numbers you call often. Personal Speed Dial is also convenient for account codes or when long-distance access codes and area codes make a dialing sequence long.
Page 121 Features To Program Personal Speed Dial Codes Press Menu. Select Ext Program[Prog]. Dial # and 2-digit code from 01 to 24 and then *21. If the code you dialed is already programmed, the phone number associated with the code is displayed. Dial phone number or account code (including dial-out code and any necessary numbers such as long-distance carrier code, area code, and/or special characters).
Page 122: Pickup
Features Pickup phone from another Pickup lets you answer a ringing by dialing the feature code You can pick up calls extension. phone’s extension or the for Pickup along with the ringing number of the line with the call. Or you can press a programmed Pickup button.
Page 123 Features 7. Select Pickup[Pkup]. More. this feature is not displayed, use or press FindFeature[Find] 8. Select General[Genrl] , then select Enter. 9. Press Home. To Use Pickup for Any Line or Extension 1. Press programmed Pickup button, or press Feature and select Pickup[Pkup].
Page 124 Features To Use Pickup for a Specific Line or Extension Press programmed Pickup button for line or extension. Your speakerphone turns on automatically, and you are connected to the tail. To Program a Group Pickup Button Label button to be programmed as Pickup–(name of group). Press Menu.
Page 125: Privacy
Features Privacy Use Privacy to prevent co-workers from connecting to your calls. Privacy can be turned on before or during a call and remains on until turned off. If another person has already joined your call, turning Privacy on does not drop the person from the call.
Page 126: Recall
Features Recall If your phone has ICOM buttons, use Recall to disconnect from one call and get a dial tone to make another call without hanging up. Just press the Recall button you programmed to get a new inside or outside dial tone. Or, if you make a mistake, press the Recall button and begin dialing again.
Page 127: Reminder Service
Features Reminder Service Use Reminder Service to set your phone to ring at a specific time like an alarm clock. Your phone will ring at that time every day until you cancel the reminder. You can set only one reminder at a time. To Program a Reminder Set Button 1.
Page 128 Features To Program a Reminder Cancel Button Label button to be programmed as Reminder Cancel . Press Menu. Select Ext Program[Prog]. Select Start. Press button you labeled Reminder Cancel. Select ListFeature[List]. Select Reminder[Rmind]. More. If this feature is not diplayed, use or press FindFeature[Find] Select...
Page 129: Ringing Options
Features Ringing Options There are several ways your phone can ring with an outside call or with inside calls that come in on SA buttons— immediately, after a delay, or not at all. Outside line and SA buttons can be programmed with the same ringing option, or each button can have a different one.
Page 130 Features To Program Ringing Options on All Outside Line Buttons Press Menu. Select Ext Program[Prog]. Select Start. Press an outside line button. Select List Feature[List]. Select RingOptions[RngOp]. More. If this feature not displayed, use or press FindFeature[Find] Select , then select All Lines[AllLn] Enter.
Page 131 Features 7. Select One Line[1Line], then select Enter. 8. Select the ringing option. Select No Ring[No], then select Enter. The red light next to the line button goes off. Select Delay Ring[Delay], then select Enter. The red light next to the line button flashes. Select Immed Ring[Immed], then select...
Page 132: Saved Number Dial
Features Saved Number Dial When you reach a busy or unanswered number that you intend to call again later, use Saved Number Dial to save it and redial it automatically with the press of a programmed button. Saved Number Dial lets you make other calls in the meantime. The number remains stored, no matter how many times you redial it, until you replace it with another number.
Page 133 Features To Save and Redial a Number When you reach a busy or unanswered number, press programmed Saved Number button before hanging up. To redial number, press the same type of button ( ICOM, SA, Pool, or special service such as WATS ) you used to place the call the first time.
Page 134: Signaling And Notify
Features Signaling and Notify In addition to calling directly, there are two other ways to use the phone to contact your co-worker. Use Signaling to beep or use Notify to turn on a light on a co-worker’s phone. Signaling. To use Signaling, program a Signal button. You without lifting your handset.
Page 135 Features To Program a Signal Button Label button to be programmed as Signal–(name). Press Menu. Select Ext Program[Prog]. Select Start. Press button you labeled Signal–(name). Select ListFeature[List]. Select Signal[Signl]. If this feature is not displayed, use or press More. FindFeature[Find] Dial co-worker’s extension and select Enter.
Page 136 Features To Program Notify Buttons Label button to be programmed as Notify Send (name) or Notify Receive (name). Press Menu. Select Ext Program[Prog]. Select Start. Press button you labeled Notify Send (name) or Notify Receive (name). Select ListFeature[List]. Select Notify[Ntfy]. If this feature is not displayed, use of press FindFeature[Find]...
Page 137: System Directory
Features System Directory Directory is like having a phone book stored in The System It contains up to 130 numbers needed by your your phone. company during a typical working day. Branch offices, clients, and suppliers are all likely candidates for the System Directory.
Page 138 Features To Use System Directory on MLX-20L Phones 1. Press Menu. 2. Select Directory. 3. Select System Dir. 4. Select appropriate range of letters. 5. If name you want is not displayed: Select Prev Page to see previous listings. Select Next Page to see next listings.
Page 139: System Speed Dial
Features System Speed Dial Use System Speed Dial to dial 3-digit codes instead of an entire sequence for phone numbers programmed by your company. Ask your system manager for a list of the codes, and record them on the System Speed Dial card in the card tray under your phone.
Page 140 Features To Use System Speed Dial Press programmed System Speed Dial–(code) button, or lift handset or press Speaker and press Feature and dial 3-digit Speed Dial code. The call is dialed automatically. 5-74 System Speed Dial...
Page 141: Timer
Features Timer Your phone has a built-in timer for you to use to time calls, meetings, breaks, or other events. When activated, the timer appears at the top of the display, next to the date, and starts counting. It counts to 59 minutes and 59 seconds, then resets to zero and continues counting.
Page 142: Transfer
Features Transfer Transfer sends calls to both inside and outside phones. When a call you transferred to an inside phone goes unanswered, it rings back at your phone after the length of time programmed by your company. Unanswered calls transferred to outside phones do not ring back at your phone.
Page 143 Features Notes: Your phone automatically selects an SA Voice or SA Ring or an lCOM Voice or ICOM Ring button. Press an ICOM or SA button only when the button you want to use is not selected automatically. If the extension is busy, use Camp-On (see page 5-80). To Make Unannounced Transfers Press Transfer.
Page 144 Features One-Touch Transfer One way to transfer calls to inside phones is by pressing Transfer and dialing the extension (see above). Another way is to use One-Touch Transfer, with either automatic or manual completion. Ask your system manager if your system is set up for manual One-Touch Transfer with automatic completion or with completion.
Page 145 Features To Use One-Touch Transfer with Manual Completion for Announced Calls 1. Press programmed Auto Dial button. Call is put on hold, and co-worker’s extension is dialed automatically. 2. Announce the call: If person can take the call, press Transfer or hang up. If person cannot take the call, return to call on hold—press the line button with flashing green light.
Page 146 Features Camp-On When you are transferring a call to a busy extension, use Camp-On to hold the call at your co-worker’s extension for a longer period of time than Transfer allows. An unanswered Camp-On call rings back to your phone within 30 seconds to 5 minutes, depending on your system.
Page 147 Features To Use Camp-On If you reach a busy extension when attempting to transfer a call, press programmed Camp-On button, or press Feature and select or press Feature and dial 57. Camp On[Camp], If this feature is not displayed, press More. Co-worker hears Call Waiting tone.
Page 148 Features To Answer Announced Transferred Calls If red light is not on next to ICOM or SA button with call, press that button. Lift handset or press Speaker. You are connected with person transferring the call. When co-worker completes transfer, you are automatically connected to the caller.
Page 149: Voice Announce
Features Voice Announce To prevent interruptions from voice-announced calls and speakerphone paging, you can turn off your phone’s ability to receive voice announcements. If you later decide that you want to hear voice announcements, you can turn it back on. to turn this feature on You do not have to program a button and off.
Page 150: Programming Special Characters
Programming Special Characters When you program Personal Directory listings, Auto Dial buttons, or Personal Speed Dial codes, you are storing a sequence of numbers to be dialed automatically. Some sequences need special characters—for example, press # # to signal the end of a dialing sequence, or press HoId to insert pauses after a dial-out code or to separate a phone number from an extension number.
Page 151 Programming Special Characters Description Press... See... Means... Inserts a stop within a sequence Stop Drop of automatically dialed numbers. For example, if you enter a credit card number, authorization code, or password that needs a response from the system, you would insert a stop to allow time for a response, and then enter the next numbers in the...
Page 152 Programming Special Characters Description Press... See... Means... Inserts a brief pause Pause Hold (1.5 seconds) in the dialing sequence to wait for a response, such as a new dial tone. If you insert two pauses for example, automatic dialing will continue after a three-second delay.
Page 153 Programming Special Characters Example of Using Special Characters When you program a Personal Speed Dial number that includes a long-distance access code and a phone number, you may need to include pauses (Hold) and indicate end of dialing (# #) sequence. Dial the dial-out code, if necessary (if using a phone with ICOM buttons, skip steps 1 and 2).
Page 154: Feature Codes
Feature Codes When you haven’t programmed a line button for a feature, use the feature code to activate the feature. To use a feature code, press the dedicated Feature button (in the same group as your red Hold button) and then dial the code. Not all features can be activated by a code.
Page 155 Feature Codes Feature Code 82 + code Account Code Entry Callback—Selective Call Waiting pick up† Camp-On Follow Me 34 + extension Forward inside 33 + extension outside 33 + dial-out code + number + # Forward and Follow Me from cancel all extensions from...
Page 156 Feature Codes Feature Code Privacy Recall Reminder Service set reminder 81 + time + A or P cancel reminder System Speed Dial code Feature Codes...
Page 157: Programming Codes
Programming Codes Programming codes are used to program a feature onto a button for one-touch feature use or to set up how your phone works. You can use any unlabeled line button to program features of your choice. See Chapter 3 for more on programming.
Page 158 Programming Codes Feature Code Call Waiting off† on† Camp-On Coverage group† 42 + group inside and outside‡ Off† outside only‡ primary individual coverage† 40 + extension secondary individual coverage† 41 + extension Do Not Disturb† Forward Headset/Handset Mute† Last Number Dial Messaging Leave Message Paging...
Page 159 Programming Codes Code Feature Pickup general pickup group pickup 9 + extension inside 9 + line outside Privacy Recall Reminder Service set reminder cancel reminder Ringing Options Abbreviated on‡ Abbreviated off‡ delayed all lines‡ delayed one line immediate all Iines‡ immediate one line no ring all lines‡...
Page 160 Programming Codes Code Feature Saved Number Dial† Signaling and Notify 23 + extension signaling 758 + extension notify receive† 757 + extension notify send† 24 + code System Speed Dial Voice Announce on‡ off‡ † Denotes features that must be programmed onto a line button. your phone works;...
Page 161 Feature Name Display Abbreviations Your phone’s display simplifies programming by guiding you through the steps to program a feature. In addition, some features can be used by selecting the feature from the Feature screen or the Menu screen. Feature names that do not fit within the character limits of the display screen are abbreviated.
Page 162 Feature Name Display Abbreviations Abbreviation 7-Line 2-Line Display Display Feature Name Account Code Entry AccountCode Acct Alarm Clock AlClk Alarm Clock Auto Dial AutoD Auto Dial inside (extension) Inside outside Outside Callback Automatic Callback CbckA Cback Auto Selective Callback Cback Sel CbckS Call Waiting CWait...
Page 163 Feature Name Display Abbreviations Abbreviation 2-Line 7-Line Display Display Feature Name Do Not Disturb Do Not Distrb DND Drop Drop Drop FlwMe Follow Me Follow Me Forwd Forward Forward Hdset Headset/Handset Mute Hdset Last# LastNum Dial Last Number Dial Msgs Messaging Messages Delete Msg...
Page 164 Feature Name Display Abbreviations Abbreviation 2-Line 7-Line Display Display Feature Name Pkup F P i c k u p Pickup Genrl general General PkupG Group Pickup Pickup Group inside (extension) Extension Line outside (line) Line Prvcy Privacy Privacy Recll Recall Recall Rmind Reminder...
Page 165 Index/Glossary Abbreviated Ring The factory setting that rings your phone once when you are on a call. 5-63, 5-65 account code A code used by your company to associate incoming and outgoing calls with corresponding accounts, employees, projects, and clients. 5-3, 5-4 Account Code Entry A feature you use to enter account codes.
Page 166 Index/Glossary button labeling card with the lines and features you assign to the line A card you can label buttons. 1-5, 1-6, 1-7, 3-9, 3-11 1-2, 1-3, 1-4, Callback A feature that automatically redials your call as soon as a busy extension or busy line is free.
Page 167 Index/Glossary Conference A feature you use to set up a single call with up !to four other people. 5-15 contrast control A sliding control you use to adjust the brightness of the display on MLX-20L phones. Coverage A feature co-workers use to answer your calls from their phones and vice versa.
Page 168 Index/Glossary Delete Message A Messaging feature you use to delete messages from the display screen. 5-40 desk stand An adjustable support you can remove from the phone for wail mounting. 1-3, 1-5, 1-7, 1-26 dial-out code A code (usually a 9) you must dial when using an SA (System Access) button to make an outside call.
Page 169 Index/Glossary display buttons The Home, Menu, More, and Inspct buttons that you press to view the display screens and the unlabeled buttons that activate features on the screens. 1-2, 1-3, 1-4, 1-5, 1-6, 1-7, 1-8, 1-9, 1-10, 1-12, 1-13, 1-14, 1-15, 1-16 distinctive rings Four different ways your phone rings to identify an inside, outside, transferred, or returning call.
Page 170 Index/Glossary fax machine Equipment that can be connected to a phone to produce an exact likeness of a document and send it instantaneously to similar equipment at another location. 5-37, 5-39, 5-40 Feature button An imprinted button you press to use features via their feature code and to view the Feature screen.
Page 171 Index/Glossary Group Coverage See Coverage. Group Paging See Paging. Group Pickup A feature you use when you are part of a pickup group to answer other phones in the group. 5-56, 5-57, 5-58 handset The hand-held part of the phone that you pick up, talk into, and listen from.
Page 172 Index/Glossary Home button A button you use to display the Home screen. Home screen The “home base” of your display, which shows call information, the time and date, and shows when a feature is in use. 1-9, 1-10, 1-11 ICOM (Intercom) buttons Three buttons you use to make inside calls.
Page 173 Index/Glossary Inspect screen The display screen you use to preview incoming calls and see what features are programmed on your line buttons. 1-13, 1-14 Last Number Dial A feature you use to automatically redial the last inside or outside number you called. 5-35 Leave Message A Messaging feature you use to leave messages for co-workers with...
Page 174 Index/Glossary Menu button A button you press to view the Menu screen. 1-8, 1-9, 3-4 Menu screen A screen that shows a list of features and functions that you can use only via your display. 1-12, 1-13, 3-1, 3-4 Message light A light that goes on when you have a fax or a voice-mail message.
Page 175 Index/Glossary Next Message A Messaging feature you use to view the next message on your display. 5-40 Notify A Signaling feature you use to communicate with a co-worker by turning on a light on his or her phone. 5-68, 5-70 Notify Receive button A programmed button on your phone that goes on when a co-worker wants to communicate with you.
Page 176 Index/Glossary outside call A call to or from a phone outside the system. 2-2, 2-3 Page All button See Paging. Paging A feature you use to broadcast announcements through your co-workers’ speakerphones or over a loudspeaker system. 5-42 A feature you use to broadcast announcements over Loudspeaker Paging—...
Page 177 Index/Glossary Personal Speed Dial A feature you use to dial 2-digit codes instead of complete phone numbers, long-distance company access codes, or account codes. 5-54 Pickup A feature you use to answer a ringing phone from another extension or to pick up a parked call. 5-56 Pool button A line button you use to make and receive outside calls on phones...
Page 178 Index/Glossary Recall A feature you use to disconnect from one outside call and get a dial tone to dial another number without hanging up the handset or pressing the Speaker button. 5-60 Reminder Cancel button cancel previously set reminder times. A button you press to 5-62 Reminder Service...
Page 179 Index/Glossary SA (System Access) buttons Three buttons you press to make inside and outside calls. 1-19, 1-20, 1-21 - to make and receive inside and outside calls. 1-20 SA Ring - to make voice-announced inside calls, receive inside SA Voice voice-announced and ringing calls, and make and receive outside calls.
Page 180 Index/Glossary speakerphone The part of your phone that allows you to make and receive calls without using the handset. 1-17, 1-18 Speakerphone Paging See Paging. special character A pause, stop, need to include when you or end-of-dialing signal you program some dialing sequences, such as a Personal Speed Dial number.
Page 181 Index/Glossary time The time shown on the Home screen on display phones. 1-11 Timer A built-in mechanism for timing calls on your display phone. 5-75 tone The signal you hear when you make a call or use a feature. Transfer A feature you use to send calls to inside and outside phones.
Page 182 Index/Glossary Voice Announce A feature you use either to allow your phone to receive voice announcements or prevent your phone from receiving voice announcements. 5-83 voice-announced calls Calls you receive via the speakerphone. 2-4, 2-6 Volume control A button for controlling the volume of your phone’s ring, handset, and speakerphone.

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Mlx-28d Mlx-20l Merlin legend

AT&T MERLIN LEGEND MLX-10D User Manual

About this Book

Your Display Telephone

2 Making and Answering Calls

3 Using and Programming Features

4 Feature Finder

Features

Programming Special Characters

Feature Codes

Quick Links

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Summary of Contents for AT&T MERLIN LEGEND MLX-10D

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