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Viewing, Sharing, or Pushing Data
Pushing a web page or URL is sending the page or URL as a link that the
other person views in their web browser.
Sharing the URL is pushing the link to the other user and simultaneously
opening the page in your own browser in such a way that when you act on
the page, the other user sees the results in their own browser. Sharing
allows you to guide the web-based caller through a site.
To work with web data when connected with a web-based caller, click the
Web Data button in the main window to open the Caller Data window.
Figure 20. Web Data window
Viewing Caller Data
The Source/Contact panel displays data collected in various ways:
•
From an Auto Attendant/IVR if the caller has input data there in either
a PTSN or web call situation.
•
From Supplemental Caller Data, including user data tagged to the call,
and data included by using the AltiAgent Memo button, DDR,
ActiveX I/F, or Agent ActiveX I/F.
•
From caller data collected from the web page form.
•
From web URL paths—a URL history.
•
From or input by the caller, such as IP address, name, account
numbers, etc. including data from your external database such as
Outlook, if available.
30 AltiAgent Manual
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