Using Account Codes - Altigen AltiAgent Manual

For altiware open edition (oe) / altiserv contact center (acc) release 5.0 and alticontact manager (acm) release 5.0
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Using Account Codes

If your system is set up to use account codes, you can associate calls to
specific codes for billing or tracking purposes.
Required account codes—If your extension has been configured for
required account codes, the system will prompt you to select an account
code from a popup window for all outbound calls.
Bypassing required account codes— If your extension has been
configured to bypass account code validation, you can enter a different
account code in the box at the bottom of the popup window or enter # to
bypass the account code altogether.
Optional account codes
To associate a call in progress to an account code:
1.
Right-click the number in the Calls List.
Figure 18. Account Code from Right-click Drop Down List
2.
Choose Account Code.
28 AltiAgent Manual

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Altiagent 5.0

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