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Figure 30. Advanced database options
•
The first three radio buttons provide choices for when to open a text
chat session during web-based calls—that is, whether to open
NetMeeting in coordination with the calls. You can choose always,
never, or to have AltiAgent query you on each webcall as to whether
to open a chat session.
•
Select the Popup extra call information... check box to have the
Caller Data window pop up automatically when you connect to a web-
based call. See "Viewing Caller Data" on page 30.
•
Select Alert when new calls come into queue to have AltiAgent alert
you via a screen pop and audio beep when a new call enters the
workgroup queue.
•
Select Use external recorder to use any client voice recording system
you have installed. Use the Search button to browse to the .exe file.
One Number Access (ONA)
If you are expecting calls that you want to receive regardless of where you
are, you can have the system forward those calls to you. You must enter the
Caller IDs for the calls you want forwarded, and the numbers where you
can be reached.
If the system is unable to connect the call (i.e., can't identify a Caller ID or
can't reach you at any of the numbers you specify), the call is sent to your
voice mail.
Before You Set Up ONA
• ONA must be enabled by your system administrator.
AltiAgent Manual
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