Color Selection; Release Ip Trunk Link Tie - Altigen AltiAgent Manual

For altiware open edition (oe) / altiserv contact center (acc) release 5.0 and alticontact manager (acm) release 5.0

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Select the For Dial-by-Name check box enable access to the names in

the database directory when you dial. With this option enabled, the

names and their associated numbers in your Outlook, ACT!, or

GoldMine® directory are added to the contact list in the dial pad

window.

Note: If the contact entry has an extension number as part of the

dialing number, the extension number is displayed but will not

be included in the digits dialed by AltiWare.

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Select the Update database check box to refresh the data AltiAgent

accesses from the database.

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Country Code - for international use. Enter the country code of the

local AltiAgent user; US country code is "i". This field helps to

convert the standard international phone numbers used in Outlook to

correct digit strings for AltiWare.

Color Selection

Select either Nattierblue (default) or Burgundy as the color of the

AltiAgent window.

When enabled, the Release IP Trunk Link Tie option will automatically

have the Transfer button send "FLASH *" to release a tie trunk if the

incoming call is through an IP trunk.

Note: The call to be transferred must originate from an AltiServ system

running 5.0 or later.

Advanced Options for Web-based and Workgroup Calls

This option is available if you are logged in as a workgroup agent but not

as a desktop user. Click the Advanced button to select advanced options.

42 AltiAgent Manual

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Altiagent 5.0