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Using AltiAgent as a Workgroup
Agent
AltiAgent is a desktop call control application for workgroup agents to
manage their workgroup calls from the PC. AltiAgent allows direct access
to call handling as well as configuration functions including the following.
You can also log in as a workgroup agent using the IP Extension
integrated with... option.
•
View caller data (e.g., IP address, account number, credit card number,
name, etc.) sent with an incoming call.
•
Pushing or sending a URL or web page to a web-based call.
•
Logging off one or more workgroups using a two-digit reason code
that corresponds to a particular course of action, if logoff reason codes
are used in your workgroup.
•
Viewing and printing workgroup call data.
New in Version 5.0
•
Viewing of workgroup call priority
•
Picking calls from group queue
•
Workgroup CDR/RTM revamping
•
Microsoft Gold Certification
•
Release IP Link Tie option added to configuration
•
Automatic version upgrade during startup
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AltiAgent Manual
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